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Reviews of Hampton Inn Pittsburgh University/Medical Center

2.5 out of 5
Hampton Inn Pittsburgh University/Medical Center
3315 Hamlet Street, Pittsburgh, PA

Reviews

8.0

Very good

Rating 10 - Excellent. 405 out of 1001 reviews" "
Rating 8 - Good. 305 out of 1001 reviews" "
Rating 6 - Okay. 151 out of 1001 reviews" "
Rating 4 - Poor. 83 out of 1001 reviews" "
Rating 2 - Terrible. 57 out of 1001 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Linda

Travelled with partner
Liked: Amenities
Convenient to local sites
Stayed 2 nights in Mar 2024

2/10 Terrible

Annabella

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room's bedding was minimal, offering just a thin, stained duvet with a hole in it, and no top sheets. It felt like comfort and cleanliness weren't priorities. The noise level was another major issue. The walls were so thin, it seemed like you could hear everything from the rooms next door and the hallway, making it hard to get a good night's sleep. Overall, the experience left a lot to be desired, and it felt like the hotel wasn't well-maintained.

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Ive stayed here several times the past 4 years with no complaints until this last stay. My suggestion to management is to stress to people with children that a hotel is not a playground. No running, playing ball in hallways or repeated slamming of doors. Everyone is staying at a hotel for different reasons and have different schedules and sleep patterns. Let’s be respectful to each other and teach children the same.
Stayed 2 nights in Mar 2024

4/10 Poor

Kim

Travelled with family
Disliked: Staff & service, property conditions & facilities
Shower was broke. When we told the girl at the front desk, she took our number and said the manager would call. We never got a call. My husband was told by a worker that he couldn't fill up both cups in his hand with coffee because it was a full house and he couldn't be doing that. The one was a water cup and he didn't even intend on putting coffee in it. And we had to pay $25 for parking for a few hour stay. Definitely will not be coming back.
Stayed 1 night in Mar 2024

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's in a good spot, accessible to Oakland and freeway.
Stayed 1 night in Mar 2024

10/10 Excellent

Frances, Utica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s easy to find exterior of the building is nice , heavy traffic but inside building very quiet ,staff are friendly
Stayed 1 night in Mar 2024

10/10 Excellent

Rolando

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay for a get away
Stayed 3 nights in Mar 2024

8/10 Good

Kayla

Liked: Cleanliness, staff & service, property conditions & facilities
Furiture in the lobby was cute.
Stayed 1 night in Mar 2024

8/10 Good

Karen, Boynton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to hospitals.
Stayed 2 nights in Feb 2024

8/10 Good

Ravi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, has ample parking that is free for customers. Area appeared quite safe.
Stayed 1 night in Mar 2024

8/10 Good

Kim

Travelled with family, Travelled with group
Liked: Staff & service, property conditions & facilities
Ac noisy , area
Stayed 1 night in Mar 2024

10/10 Excellent

Jinchen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and clean place to stay, friendly staff.
Stayed 1 night in Feb 2024

8/10 Good

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nicely kept. I was pleased with the room, however it felt a little cramped. There was not much space between the bed and the desk and dresser on the other side. They were doing some work on the property during the day which I am sure necessary, but the contractors tools and equipment were all over the lobby making it feel messy.
Stayed 2 nights in Feb 2024

10/10 Excellent

Karen, Boynton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the hospitals.
Stayed 5 nights in Feb 2024

6/10 Okay

Charles

Stayed 3 nights in Feb 2024

10/10 Excellent

Christy

Travelled with family, Business traveller
Liked: Cleanliness
My feedback: much of this survey didn't work, forcing my feedback to the highest rating. In addition, I fell outside on the steep walkway and got pretty banged up
Stayed 1 night in Feb 2024

8/10 Good

James

Stayed 1 night in Feb 2024

10/10 Excellent

Michele

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable room. Only think I don’t like is paying to park at a motel I’m paying to stay out. But close to the hospitals make it a great choice.
Stayed 1 night in Feb 2024

8/10 Good

Toni

Travelled with partner
Liked: Staff & service
Shower could have been cleaned better. There was brown and black hard water stains and particles throughout the shower.
Stayed 1 night in Feb 2024

8/10 Good

Karen

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They need to microwaves in each room
Stayed 1 night in Feb 2024

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Andrea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Limited parking
Stayed 1 night in Feb 2024

6/10 Okay

Kellie

Travelled with family
Liked: Staff & service, amenities
The front desk staff and the breakfast staff were very friendly and welcoming. Our room was run down a bit. Carpwt squares were looses, some stains on the bathroom door, no hook to hang towels in bathroom, and the room smelled like stale cigarette smoke. The pillows smelled like stale smoke when you fluffed them. We asked for a room refresh before returning midday for showers and when we returned, it wasn't done. Overall, I would not return.
Stayed 3 nights in Feb 2024

10/10 Excellent

Yuen-man

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location for visiting UPitt and UPMC.
Stayed 1 night in Feb 2024

8/10 Good

Pamela

Stayed 1 night in Feb 2024

4/10 Poor

julia

Arrived at around 4:30 for check in and had to wait for 45 minutes before a room was ready.
Stayed 1 night in Feb 2024

8/10 Good

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Narender

Liked: Cleanliness
Breakfast is bad
Stayed 1 night in Feb 2024

8/10 Good

Dominick

Liked: Cleanliness, staff & service, property conditions & facilities
I like that it was close to the hospital. I didn't like that it cost $25.00 per day for parkin
Stayed 1 night in Feb 2024

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great if your visiting the University of Pitt!
Stayed 1 night in Feb 2024

4/10 Poor

Megan

Stayed 1 night in Feb 2024

8/10 Good

Peggy

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
The rooms were clean and comfortable. The parking was close to the main entrance. The staff was very friendly and helpful!
Stayed 1 night in Feb 2024
Response from Melissa M. on 9 Feb 2024
Thank you! We are glad you enjoyed your stay and hope to see you again soon.

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very well maintained and the Staff is extremely Professional and courteous.
Stayed 3 nights in Feb 2024
Response from Melissa M. on 9 Feb 2024
Thank you! We are glad you enjoyed your stay and hope to see you again soon.

10/10 Excellent

Melissa

Liked: Staff & service, property conditions & facilities
Staff helpful
Stayed 1 night in Feb 2024
Response from Melissa M. on 9 Feb 2024
Thank you! We are glad you enjoyed your stay and hope to see you again soon.

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
The BEST shower and HOT water the BEST!!!
Stayed 1 night in Feb 2024
Response from Melissa M. on 9 Feb 2024
Thank you! We are glad you enjoyed your stay and hope to see you again soon.

8/10 Good

Carol

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to UPMC. Shuttle should also be in the evening to the hospital
Stayed 1 night in Jan 2024
Response from Melissa M. on 9 Feb 2024
Thank you! We are glad you enjoyed your stay and hope to see you again soon.

10/10 Excellent

Linda

Stayed 1 night in Jan 2024
Response from Melissa M. on 9 Feb 2024
Thank you! We are glad you enjoyed your stay and hope to see you again soon.

8/10 Good

Christine

Liked: Staff & service
Property is fine, just dated. Convenient to Pitt and bed comfortable.
Stayed 1 night in Jan 2024
Response from Melissa M. on 9 Feb 2024
Thank you! We are glad you enjoyed your stay and hope to see you again soon.

8/10 Good

Jon

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Melissa M. on 9 Feb 2024
Thank you! We are glad you enjoyed your stay and hope to see you again soon.

10/10 Excellent

Anit

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Melissa M. on 9 Feb 2024
Thank you! We are glad you enjoyed your stay and hope to see you again soon.

10/10 Excellent

Mike

Liked: Cleanliness, property conditions & facilities
Nice
Stayed 1 night in Dec 2023
Response from Melissa M. on 9 Feb 2024
Thank you! We are glad you enjoyed your stay and hope to see you again soon.

4/10 Poor

Thomas, New City

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities
The room is not cleaned unless you stay more than 2 nights. They dont even remove the garbage after the 1st night. The staff if can be found does not disclose this unless you ask them. Staff is not very friendly. Would not stay there again
Stayed 2 nights in Dec 2023

2/10 Terrible

Thanh

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I normally do not write a review; however, I felt strongly to write this review after my stay. I stayed in this hotel 6 yrs ago and I could tell how downgrading this hotel has become. The noise at night was horrible. I heard the doors closed from other rooms till 1-2AM. Someone was banging in their rooms till really late at night which I was not able to sleep. This felt unsafe in the hotel with some individuals. In one instance, one individual swung hands which hit a teenager female standing behind him. There was no intervention from the hotel staff.
Stayed 3 nights in Dec 2023

4/10 Poor

Jianguo

Disliked: Cleanliness, staff & service, property conditions & facilities
Front desk service is very bad. Not welcoming.
Stayed 1 night in Dec 2023

10/10 Excellent

Samuel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Heather

Travelled with family, Business traveller
Liked: Staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Jonathan

Stayed 1 night in Dec 2023

6/10 Okay

Laura

Travelled with family
Liked: Staff & service
Needs updating
Stayed 1 night in Dec 2023

10/10 Excellent

Tracy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Samantha

Travelled with family
Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023