Lobby sitting area

Reviews of Quality Inn Cranberry Township

2.5 out of 5
Quality Inn Cranberry Township
30 Saint Francis Way, Cranberry Township, PA

Reviews

7.4

Good

Rating 10 - Excellent. 281 out of 1001 reviews" "
Rating 8 - Good. 341 out of 1001 reviews" "
Rating 6 - Okay. 185 out of 1001 reviews" "
Rating 4 - Poor. 104 out of 1001 reviews" "
Rating 2 - Terrible. 90 out of 1001 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Monica

Liked: Cleanliness, staff & service
The room was nice, but there was a fragrance that was overpowering to my senses. I’m sure others would not be bothered, but after finally falling asleep, I woke up with a headache.
Stayed 1 night in Mar 2024

6/10 Okay

Peter

Travelled with group
Disliked: Cleanliness
Not what used to for a Quality Inn, but it was ok.
Stayed 1 night in Mar 2024

6/10 Okay

aDAM

Business traveller
Liked: Staff & service, amenities
Toilet did not flush well. Phone in room did not work. I told the front desk and they replaced it.
Stayed 3 nights in Feb 2024

2/10 Terrible

Jennifer

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bedbugs found in bed Left immediately. Do not recommend!
Stayed 1 night in Feb 2024

4/10 Poor

Donna

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Danielle

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value
Stayed 1 night in Feb 2024

6/10 Okay

Tyler

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room had an unpleasant smell and the bathroom faucet was leaking when I arrived and could not be turned off completely, the sound made it difficult to sleep. Finally, there was the end of a joint in the water tank of the coffee maker so clearly it had not been cleaned. I was in a hurry on business so I did not report this to the staff, who were otherwise friendly enough.
Stayed 2 nights in Feb 2024

10/10 Excellent

Zach

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Stephanie

Travelled with partner
Liked: Staff & service, amenities
It was mostly what i expected but the first room i had included a heater that made awful noises and kept me from sleeping much. The other room i got - was uncontrollably hot no matter what temp we set the heater to.
Stayed 2 nights in Jan 2024

8/10 Good

william

Stayed 1 night in Jan 2024

4/10 Poor

Marsha

Stayed 1 night in Dec 2023

2/10 Terrible

Ross

Travelled with family
Arrived at the hotel and as soon as I got out, there was a horrible odor of drugs. I went in to check in and asked the desk man I’d refer was an incidental fee. He said there was, however the booking did not say so. I told him I did not have that. He said he would not charge me one, but I needed to give my card to be kept on file just in case. So I agreed. He kept trying to swipe my card over and over and said it would not work and he could not type on the number manually. After several attempts, he just typed it in. Said there was no fee, but ended up with multiple charges from him. As if that wasn’t enough, I was sitting in my car deciding where to get dinner and he came out looking in our car and then snapped at me asking why my lights were on. This man made my family and me so uncomfortable that we left the hotel and did not return. Do not choose this hotel. They will charge you an arm and a leg and then be incredibly rude.
Stayed 1 night in Dec 2023

6/10 Okay

Kurt

Travelled with family, Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
It was more like an old motel than a hotel.

6/10 Okay

Kathleen

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Larry

Stayed 1 night in Dec 2023

10/10 Excellent

Kurt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property
Stayed 1 night in Dec 2023

10/10 Excellent

Binoti

Stayed 1 night in Nov 2023

6/10 Okay

Haevon

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Property overall could definitely use some updates. The front desk attendant Wayne was very helpful and friendly. I was given a room that wasn’t clean. The front attendant came up immediately with 5 different keycards for 5 different rooms to accommodate. We inspected two in which those two were as dirty. The third was decent. Although the refrigerator didn’t work & the bathroom had cobwebs.
Stayed 2 nights in Nov 2023

10/10 Excellent

Shannon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property was clean well kept. Breakfast was standard. Staff friendly. Great value
Stayed 1 night in Nov 2023

6/10 Okay

James

Travelled with partner
Close to stores and restaurants
Stayed 1 night in Nov 2023

8/10 Good

Andre

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Brett

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The breakfast wasnt set up. I was there 30 min after it was to be open.
Stayed 1 night in Nov 2023

6/10 Okay

Susan

Travelled with family
We received our keys and room number. Lugged everything up to our room, opened the door and the room hadn’t been cleaned yet! Back to front desk and got a different room.
Stayed 1 night in Nov 2023

2/10 Terrible

Merna

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Not bad
The room smelled so bad and the facet was dropping under the sink. Pillow cases were used from people before us.
Stayed 1 night in Nov 2023

6/10 Okay

Chuck

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The best hotel, bed and bathroom ever stayed in. Breakfast (6-9 am), great had they not started cleaning up the food items. Eggs sausage refrigerated items mostly gone. Only toast bagels cereal coffee left at 8:45. Hate when service gets head start on closing time. However African American male service person gladly made new eggs (whatever wanted) for me. Very courteous, glad to get me breakfast wanted. Food, everything was very good. Overall I liked this Quality inn better than first preference Hampton inns or Holiday Express. Breakfast on par, coffee not up to Hampton inns (can’t be beat) but room and especially bed and bath a half star better. However! Desk staff horrible!!! Minus two stars on overall rating. Were Americans of Indian decent (night shift and day shift guys). They weren’t rude but hard to understand(no negative on that) but I felt like I was in India, where the “ugly Americans” were hated but tolerated only for their money spent. Not that this is true there, but describes their attitude and helpfulness. When checking out, was waiting for this guy to tell me I was checked out at least. No thank you, nothing. Finally he asked “do you want something” I said am I checked out? Reminded of a fancy clothing store I worked in at 15, owned by biggest snob I’ve ever known. Remember the day he chased a wealthy patron down a Main Street city block trying to apologize. Only review I’ve ever written on anything. This required an exception.
Stayed 1 night in Nov 2023

2/10 Terrible

Marie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I extended, one, house keeping knocked once and opened my door. 😡. Room is out dated and bathroom is gross. Not worth the money. Management is usless!
Stayed 1 night in Nov 2023

8/10 Good

Michele

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very kind staff.
Stayed 1 night in Oct 2023

2/10 Terrible

Denise

Disliked: Property conditions & facilities
Upon walking into the (ground level) room we smelled an odor of most likely a sewer gas smell. The toilet seat and toilet was dirty which I noticed when I did the inspection, The frame had visible black mold around the door frame. The last straw was a bug, presumably a bed bug on the sheet under the pillow on the sheet. That was it we left.
Stayed 2 nights in Oct 2023

10/10 Excellent

Timothy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It works
Stayed 3 nights in Oct 2023

10/10 Excellent

Bruce

Stayed 3 nights in Oct 2023

4/10 Poor

Michelle

Disliked: Cleanliness, property conditions & facilities
This motel felt really icky and unsafe when we checked in. The breakfast was nice an the breakfast area was clean and comfortable.
Stayed 1 night in Oct 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and well maintained Hotel
Hotel was clean & the bed was comfortable. Free Breakfast was better than the average. Downside the bathroom was small.
Stayed 2 nights in Oct 2023

4/10 Poor

Jeffrey

Travelled with partner
Disliked: Staff & service
The furniture in the room was stained and dated. Breakfast was supposed to be available until 9am, but the staff was cleaning up breakfast at 8:15 so there was very little selection. The common areas were nicely appointed, but they need better service and the rooms need improvement.

8/10 Good

MELISSA

Travelled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Nce place.
Stayed 1 night in Oct 2023

6/10 Okay

Diana

Business traveller
Disliked: Property conditions & facilities
Very small and out dated rooms but staff was friendly and responsive to service requests.
Stayed 1 night in Oct 2023

10/10 Excellent

Noah

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Oct 2023

2/10 Terrible

Jacob

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room smelled like wet dog. Our first night, the front desk entered our room at 5:30 AM because they thought the room was empty in their records and wanted to perform a double check. They could have sold the room and given another customer access into our hotel room. I complained and have not been offered any sort of compensation for the early morning scare to me and my wife.
Stayed 2 nights in Oct 2023

10/10 Excellent

Adam

Liked: Cleanliness
Stayed 1 night in Oct 2023

8/10 Good

Betty, Christiansburg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel served very well for our quick visit for a wedding: clean, comfortable, convenient and good price for the service. Thank you.
Stayed 2 nights in Sep 2023

8/10 Good

Cheryl

Liked: Staff & service, property conditions & facilities, room comfort
Good for the Value and Close to Cranberry Mall
Room was spacious and comfortable. Breakfast options varied and tasted good. Amenities were sufficient and loved having microwave and refrigerator in room. Only complaints were the bathroom floor was sticky - had to wipe my feet before putting on shoes and didn't appreciate the maid knocking on the door at 8:50 AM asking us if we were ready to leave. We didn't get in until well past 11 pm and were tired. Check-out is 11 am.
Stayed 1 night in Sep 2023

10/10 Excellent

jacques

Stayed 1 night in Sep 2023

8/10 Good

Joan

Liked: Property conditions & facilities
Had a very good nights sleep.
Stayed 1 night in Sep 2023

6/10 Okay

Brian

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
They did not.have the expedia reservation. There system of obtaining reservations is antiquated..i had to spend about an hour on the phone with expedia to get them to call this hotel to figure out my reservation..yea and this is at 1130 at night. Completely unacceptable
Stayed 1 night in Sep 2023

10/10 Excellent

Kristie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Theresa

Travelled with family
Liked: Staff & service
Our room had a strong smell of cat urine. The bathroom looked dirty. The door handle to our room looked like it had been poorly repaired.
Stayed 1 night in Sep 2023

8/10 Good

David

Liked: Staff & service, room comfort
This stay was okay. The staff was friendly and very helpful, the food was good. But there was a pot smell that did not go away throughout the 3 days I was there and I'm pretty sure it was because it had soaked into the carpet or walls close to the front of the door. I also had sheets and comforter that were not in the best shape.
Stayed 3 nights in Sep 2023

4/10 Poor

diana

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel had a horrible smell. The shower was dirty. The best quality of this hotel was the neighborhood.
Stayed 2 nights in Sep 2023

6/10 Okay

ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 4 nights in Jun 2023

10/10 Excellent

Trent

Stayed 1 night in Sep 2023