The property is a lovely old building in a quiet area but still walking distance of the river and main shopping streets. 15 min walk to the tower. The staff were always friendly and helpful. The cafe at the entrance was very nice with very friendly staff. The room was clean but very basic. Bed, wardrobe, table, tv, one small flat pillow on the bed. No drinking glasses. The bathroom was clean but old and tired and the the whole toilet was loose at its base.
It was 34 degrees c when we arrived and the aircon was working but not well, after 4 hours it stopped working, I told staff at reception and was told very apologetically that they knew and it was all the rooms and they had a new system fitted but it was faulty and were waiting for a new part! For 3 days /nights in 27 - 38 degree heat all we had was an electric fan on the wall and an open window ( with mosquitoes) to keep cool.
At the time of booking it was stated that breakfast was include but I received an email for the hotel to say no food was being served at all but could buy breakfast form the cafe in the entrance. No refund was offered. But all in all Pisa was lovely and the hotel was advertised as 3 star and wasn’t expensive. I think if they get the air con sorted, start doing breakfast, had more pillows on the beds, gave the bathrooms a face lift I would give a higher score and would recommend to friends.