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Reviews of Hotel Francesco

3 out of 5
Hotel Francesco
Via Santa Maria 129, Pisa, PI

Reviews

7.6

Good

Rating 10 - Excellent. 56 out of 228 reviews" "
Rating 8 - Good. 99 out of 228 reviews" "
Rating 6 - Okay. 53 out of 228 reviews" "
Rating 4 - Poor. 10 out of 228 reviews" "
Rating 2 - Terrible. 10 out of 228 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sarah

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Gerardine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the location. The staff were friendly and helpful. Breakfast was lovely and an added bonus, eating breakfast on terrace as we gazed at the Leaning Tower of Pisa. Amazing.
Stayed 2 nights in Sep 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
The front desk was courteous but the lift was out of order. The room was austere but clean.
Stayed 1 night in Jul 2023

8/10 Good

Lee

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing hotel in central florence
Stayed 1 night in Jul 2023

8/10 Good

Adam M

Stayed 1 night in Jun 2023

2/10 Terrible

Baoxia

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
No hot water for shower.
Stayed 1 night in Feb 2023

4/10 Poor

Wah Fuk

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2022

10/10 Excellent

Jose, Houston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff! Small, quaint family owned hotel with Continental breakfast included. Perfect location!
Stayed 1 night in Jul 2022

6/10 Okay

Shaoqiang

Travelled with family
Disliked: Staff & service, property conditions & facilities
Excellent location, but service is not on par. Front desk sometimes in not patient with customer. They could do better with improvement of amenities and service.
Stayed 1 night in Jul 2022

10/10 Excellent

Frank

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the location, is literally 2 blocks away from the whole Tower of Pisa complex. Our room on the 2nd floor had a huge balcony overlooking the Pisa Cathedral. The staff was also really friendly and knowledgeable in Spanish and English.
Stayed 1 night in Jul 2022
Response from Damiano on 21 Jul 2022
Thank you Frank , we are so happy to know you had such a positive experience with us. Looking forward to welcoming you again in the near future we remain with best regards. Greetings from Pisa, ***HF Staff

8/10 Good

Marie-Jo

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Extremely well located. Very nice terrasse with view on the Pisa tower. In the city center, very close to the Pisa Tower and restaurants that can be pretty noisy at night.
Stayed 1 night in Oct 2021

8/10 Good

Vicky

Travelled with group
Liked: Staff & service
Stayed 2 nights in Aug 2020

2/10 Terrible

Gerarda

Travelled with family
Stayed 2 nights in Apr 2020

8/10 Good

William D

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location for a short stay
Great location but some silly customer service issues eg would not book taxi in advance for us. Overall good stay, great location... pillows a little uncomfortable
Stayed 1 night in Sep 2019

8/10 Good

Kathryn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location
Great location and service- would stay again
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location, clean room, & breakfast with a view
Best attribute: location! 3-4 minute walk to Piazza di Miracoli with a bunch of shops and restaurants right outside the door. Friendly desk staff. Good breakfast selections with superb service by Getardo. Leaning Tower is visible from veranda while eating breakfast. Small room but clean and is all you need after a tiring day if walking around Pisa. Free wifi also. Door to hotel is locked at 2200 for security but guests can access the main door with electronic key. Hotel was about 12 euros from Pisa Centrale.
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean hotel in a perfect location next to restaurants and shops and a few steps to leaning tower of Pisa. The room itself wasn’t big but overall it’s a good place to stay.
Stayed 1 night in Aug 2019

10/10 Excellent

JOHN H

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pisa
Fab location. Very friendly staff, and breakfast alfresco over looking the tower was a bonus.
Stayed 1 night in Jun 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Close to Pisa tower and dining areas. But old building and so much noise. However beautiful view while you are having your breakfast
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friend and helpful staff. Ar check in they gave us a map of the tourist attractions in Pisa. For a very low price they hold your bags after check out. The location does not get any better!! The tour of Pisa was visible from our room and less than a 5 minute walk. It was very clean and supplied with snacks and water to buy. I am looking forward to returning with my family.
Stayed 1 night in Apr 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 1 night in Apr 2019

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic location
Fantastic location just steps away from the Tower. Breakfast served on a little patio with great views.
Stayed 3 nights in Mar 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stay for a night
Excellent location, good breakfast, super friendly staff. Hotel is located right by the tower of Pisa so is older and although maintained as much as possible by staff - there are flaws. Rooms are clean but beds are not comfortable. Would highly recommend for a one night stay though.
Stayed 2 nights in Mar 2019

8/10 Good

Louise

Liked: Cleanliness, staff & service
Short City Break
Lovely hotel, great location - close to all attractions & lots of fantastic restaurants. Continental breakfast was excellent. Room was basic, tucked away & no view but it was adequate for 3 nights and didn't detract from the overall stay
Stayed 3 nights in Feb 2019

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good breakfast and a terrace with view in warm weather.
Stayed 3 nights in Dec 2018

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A thoroughly enjoyable stay
We stayed here for one night to see the leaning tower of Pisa. The location is ideal, the leaning tower is only 50 metres away. The manager of this small hotel was always very helpful and speaks perfect English. There are a lot of small restaurants in the same street catering for all tastes.
Stayed 1 night in Nov 2018

8/10 Good

Verified traveller

Stayed 2 nights in Oct 2018

10/10 Excellent

sarah-Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing location and views
We only stayed one night but would definitely have stayed longer if possible. Staff friendly at check in great location and views of the leaning tower from the terrace where breakfast is served!
Stayed 1 night in Sep 2018

8/10 Good

Angela

Tour 2018
We only spent one night here but the room was very comfortable and the staff great from check in to check out. Not sure whether it applies to all rooms but our shower cubicle was very small and that is probably the only negative. Close to the Pisa attractions and restaurants.
Stayed 1 night in Aug 2018

10/10 Excellent

louise, uk

Liked: Cleanliness, staff & service
Great location and friendly welcome
We had three rooms all comfortable and clean. One bed was broken which we didn’t notice til after the staff had left for the night. Apart from that everything was great 👍
Stayed 1 night in Aug 2018

8/10 Good

Uzma, Houston, USA

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
The hotel is close to tower of Pisa. It seemed like people had smoked in our room... the hotel is old and needs updating. The staff was super friendly and helpful, so that made up for everything else.
Stayed 1 night in Jul 2018

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay near Leaning Tower in Pisa
Great location. Good breakfast.
Stayed 1 night in Jun 2018

8/10 Good

Bart, Weston, FL.

Liked: Cleanliness, staff & service, property conditions & facilities
Room very small for american stile. But super clean room, the staff was great, excellent breakfast and the location so close to the Pisa tower and church museums make up for it
Stayed 2 nights in Jun 2018

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to the tower
Two block walk to the tower and in the center of shopping and restaurants. We had a lovely breakfast on the terrace with a view of the tower. A great stay for us. The room was clean and met our needs.
Stayed 1 night in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

8/10 Good

Tom, East Midlands

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small but comfortable hotel right in the centre of pisa. You only have to walk around the corner and you’re at the Leaning Tower and Cathedral. Not a luxury option but if you want a good, clean 3 star hotel close to points of interest with plenty of restaurants and cafes around it then this is definitely a must, i would definitely return.
Stayed 2 nights in May 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Although check in time finishes 10pm, hotel made arrangements for my late arrival.
Stayed 1 night in May 2018

6/10 Okay

Gordon, Scotland

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room very clean but small.checked in mid afternoon but no not water till morning. Great location for tower.
Stayed 1 night in Apr 2018

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
3 stars for a reason
Very good location, can't be faulted. But the hotel was dingy, small, cramped and dirty. The floors hasn't been mopped and the shower went scalding to freezing over and over. It was a tiny room for three people. View was nice enough but room was overly hot, though the fan did work it didn't work very well. Bed rock hard, coverlet dirty, though sheets were fresh. Like staying in a hostel.
Stayed 1 night in Apr 2018

10/10 Excellent

J, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel was a pleasant surprise, as a single female traveler I found this hotel to be very suitable. It was close to the Tower, also right out the door was cafes & market, so going out for dinner was very easy and close by so didn't feel unsafe. Staff were very helpful and friendly, breakfast buffet or cooked breakfast was also a pleasure. If driving you can not park on the street, staff will advise be place with permit.
Stayed 1 night in Apr 2018

10/10 Excellent

Salvador

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Ajay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017

10/10 Excellent

Chong Yang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017

10/10 Excellent

miguel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2017

8/10 Good

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Miserable experience
They cancelled our booking 3 hours before we checked in. Then charged the rack rate even though the same room was available. Avoid. .
Stayed 1 night in Nov 2017

8/10 Good

Christina, Maryland

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect Lication
While the room and especially the bathroom are dated it is kept very clean. The staff was wonderfully helpful. Breakfast was filling in a lively setting. The hotel itself is steps away from the Leaning Tower and surrounded by amenities.
Stayed 2 nights in Nov 2017

8/10 Good

Lauren , UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel very close to the Tower
We had just one night in Pisa so it was great to be so central. Not far from the station and from the Tower but also from some quieter and more authentic streets with good restaurants. The staff were friendly. We could hear the street noise in the evening with the window open but not a problem when we closed it and overnight.
Stayed 1 night in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Location and good staff.
You are two minutes from the leaning tower by foot. Parking is a bit of a challenge but the front desk staff explained the rules and got my car registered. The hotels itself is on a pedestrian street - all tourists. Good for dinner and reasonably priced water and souveniers. Driving in Italian cities is generally a challenge for the uninitiated. Pisa is easier than most. The hotel staff though were great. Solid communication and good explanations. The location was fantastic. The hotel itself is a bit aged but was clean and comfortable. If I went to Pisa again I would stay here again. I would just arrive during daylight to better deal with parking.
Stayed 1 night in Jul 2017