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Reviews of Alpina Phuket Nalina Resort & Spa

4.5 out of 5
Alpina Phuket Nalina Resort & Spa
7/1 Ketkwan Road, A. Moung, Karon, Phuket

Reviews

8.0

Very good

Rating 10 - Excellent. 276 out of 800 reviews" "
Rating 8 - Good. 348 out of 800 reviews" "
Rating 6 - Okay. 115 out of 800 reviews" "
Rating 4 - Poor. 39 out of 800 reviews" "
Rating 2 - Terrible. 22 out of 800 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

8/10 Good

Phil, Cambridge UK

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay. We had a room with swim up access which was fun. Pool area generally was good, big enough for the numbers of people without being crowded & deep enough for a decent swim. Breakfast buffet was great, wide variety of choices & good coffee. Hotel is a bit tired in places & while not dirty by any means it wasn’t cleaned as well as others we stayed in on this trip. This was a good base for our visit to Kata, the immediate area was quiet yet it was only a 10 min walk to all the beach side restaurants & bars.
Stayed 6 nights in Jan 2020
Response from Manager on 13 Feb 2020
Dear Our valued guest, Thanks for staying with us and taking time to write a review for us Your benefit feedback will help us to improve our ability to serve you and other guest. Hope to see you again in the next future. Yours sincerely.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you want a hotel that is very clean, very friendly, has excellent staff, gives excellent service, a breakfast that suits all and a free hourly transfer to and from Kata beach (5 to 10 minutes level walk away), this is the hotel for you. It is also one of the hotels that organised trips pick you up from for free. (Our current hotel tours charge 2000tbh to pick you up.) Truthfully, the rooms and reception are a little tired, but within a very short time we saw past that, because everything else was so good. We've stayed in three hotels this trip, one was a 5*, the Alpina was the best of them all.
Stayed 6 nights in Jan 2020
Response from Manager on 13 Feb 2020
Dear Our valued guest, Thanks for staying with us and taking time to write a review for us. We appreciate your feedback! Hope to see you again in the next future. Yours sincerely.

4/10 Poor

Verified traveller

Travelled with group
Liked: Amenities
Disliked: Staff & service
Great breakfast buffet. Place is clean but old and outdated.
Stayed 3 nights in Jan 2020
Response from Manager on 13 Feb 2020
Dear Our valued guest, Thanks for staying with us and taking time to write a review for us Your benefit feedback will help us to improve our ability to serve you and other guest. Hope to see you again in the next future. Yours sincerely.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Expected more given the cost
Stayed for 6 nights over xmas 2019. Were given a 'free upgrade' upon arrival but were left feeling very underwhelmed at the condition of the room. Whilst clean, it was extremley outdated, tired and did not reflect the photos from Hotels.com or the price we had paid. In fairness to the hotel, they were very quick to apologise and resolve this, providing us with a suite which felt more in line with our booking costs. The restaurants at the hotel were uninspiring and despite the busy time of year were very quiet, as such didnt each in any of them. Breakfast was included with our stay and was satisfactory. Pool area was great for families, however, there were a few points such as loose tiles or broken slats which had the potential to cause accidents and should be rectified for future guests. After walking around the Kata bay, this hotel does appear to be one of the best on offer, particularly for families. The shuttle bus is both helpful and at hourly intervals throughout the day down to the beach front, however, this is a walkable distance for those wishing to. All in all, happy with our stay but may opt to look for a different bay in Phuket if we are to return.
Stayed 6 nights in Dec 2019
Response from Manager on 13 Feb 2020
Dear Our valued guest, Thanks for staying with us and taking time to write a review for us Your benefit feedback will help us to improve our ability to serve you and other guest. Yours sincerely.

6/10 Okay

Linda

Business traveller
Liked: Cleanliness, staff & service
Prob won't hurry back!
I think it could use an update and a better breakfast for the price.The bed was hard and the rooms are tired.
Stayed 2 nights in Nov 2019
Response from Manager on 26 Feb 2020
Dear Linda, Thank you very much for staying with us and taking time to write a review for us Your benefit feedback will help us to improve our ability to serve you and other guest. Hope you enjoy and have a wonderful memories in your trip. Yours sincerely.

8/10 Good

Patty, vancouver

Travelled with family
the room was not properly cleaned each day condition of bathroom not acceptable. sometimes received clean cups other one clean one dirty, bathroom was not cleaned. beds not properly madeup. floor not always swept. sometime got two new bottles of water but not consistently. sometimes got pool towels new sometimes not. hotel did not appear to be upkept like black on walls umbrellas some broken around pool.
Stayed 4 nights in Nov 2019
Response from E-commerce on 6 Dec 2019
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Raniel

Liked: Staff & service
Disliked: Property conditions & facilities
Good location, but outdated, bad wifi, and noises
The second hotel on our honeymoon trip was to the Alpina Phuket near Kata Beach. It was in a good location (10 min from Kata Beach), and easy to move around using tuk tuks and taxis. However, the actual room was outdated, and looked dark due to the dark furniture, drapes, and dustiness. Also, the wifi was spotty throughout the room. However, the A/C was strong. I would probably not stay again, since we were looking for a place to relax and rest from the day's activities. One great aspect: the breakfast food was really good! And the staff, both at the front desk, as well as at breakfast, were really nice, helpful, and always smiling.
Stayed 2 nights in Nov 2019
Response from E-commerce on 6 Dec 2019
Thanks for staying with us.

8/10 Good

Sabrina

Liked: Cleanliness, staff & service, property conditions & facilities
Bed is a bit uncomfortable, connection to WiFi wasn’t good
Stayed 7 nights in Oct 2019
Response from Hotel Management on 30 Oct 2019
Dear Sabrina, We are pleased to learn that you enjoyed recent stay with us. Your positive feedback about our hotel and staff were shared. Sincerely thank you for sharing your experiences. Rest assured that the feedback from your stay has been taken to heart and will be used for further improvements. Best regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 18 nights in Oct 2019
Response from Hotel Management on 30 Oct 2019
Dear Guests, Thank you for staying with us at Alpina Phuket Nalina Resort & Spa. We appreciate you taking the time to complete our guest questionnaire. It is a tremendous help for us to know how our guests perceive our services and where we have to focus on improvement to remain an exclusive resort. Very best,

10/10 Excellent

S, India

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location. Great ambience and amenities.
Stayed 1 night in Oct 2019
Response from Hotel Management on 30 Oct 2019
Dear S, Thank you very much. We are pleased to learn that generally you enjoyed the recent stay with us and you found that our quality and services met your expectations. Your positive feedback about our hotel and staff were shared. Best regards,

10/10 Excellent

Verified traveller

Stayed 8 nights in Oct 2019
Response from Hotel Management on 28 Oct 2019
Thank you very much. We are pleased to learn that generally you enjoyed the recent stay with us and you found that our quality and services met your expectations. Your positive feedback about our hotel and staff were shared.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2019
Response from Hotel Management on 24 Oct 2019
Thank you so much for staying at Alpina Phuket Nalina Resort & Spa and for sharing your recent feedback.

8/10 Good

JONATHON

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic but a touch dated
If they update the rooms then it becomes a 5 star hotel.
Stayed 9 nights in Oct 2019
Response from Hotel Management on 24 Oct 2019
Dear Jonathon, We are pleased to learn that you enjoyed recent stay with us. Your positive feedback about our hotel and staff were shared. Sincerely thank you for sharing your experiences. Rest assured that the feedback from your stay has been taken to heart and will be used for further improvements. Best regards,

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 6 nights in Oct 2019
Response from Hotel Management on 15 Oct 2019
Sincerely thank you for sharing your experiences. Rest assured that the feedback from your stay has been taken to heart and will be used for further improvements.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay.
amazing pool entry room.
Stayed 2 nights in Oct 2019
Response from Hotel Management on 14 Oct 2019
Thank you so much for staying at Alpina Phuket Nalina Resort & Spa and for sharing your recent feedback.

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 8 nights in Oct 2019
Response from Hotel Management on 14 Oct 2019
Sincerely thank you for sharing your experiences. Rest assured that the feedback from your stay has been taken to heart and will be used for further improvements.

6/10 Okay

samuel

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Ok but would not return
Good location as close to nearby restaurants and night markets etc. the reception staff definitely need some lessons in customer service. They should ask the room service/cleaning staff to teach them as those guys were fantastic. Room was very nice but we booked pool access but had it at the other end of the hotel so the WiFi was awful. Had to sit in the lobby to get any signal. Overall, was ok. Probably wouldn’t book again. Also, the pool access was a bit of a let down as they obviously don’t clean that part as well. There was constantly debri on top of the water and looked a bit off putting.
Stayed 5 nights in Oct 2019
Response from Hotel Management on 11 Oct 2019
Dear Samuel, Sincerely thank you for sharing your experiences. Rest assured that the feedback from your stay has been taken to heart and will be used for further improvements. Best regards,

8/10 Good

Danielle

Liked: Cleanliness, staff & service, room comfort
Nice Hotel but needs updating/TLC
My partner and I stayed at the resort for 6 nights. The staff were very friendly and the service was also very good with no issues. I would say the hotel is nice however, my partner and I both agreed it needs a little bit of TLC and updating. Our room had damp on the walls which you could smell as soon as you entered and the furniture was very warn. There was also a huge chunk of wall missing form the pillar next to our balcony (we stayed in one of the swim up rooms). We went at the end of Sep/beginning of Oct which meant the hotel and surrounding area was very quiet, but this did mean we had plenty of room when swimming and relaxing. Overall we were very happy with our stay but would probably try and different location next time.
Stayed 6 nights in Sep 2019
Response from Hotel Management on 7 Oct 2019
Dear Danielle, We are pleased to learn that you enjoyed recent stay with us. Your positive feedback about our hotel and staff were shared. Sincerely thank you for sharing your experiences. Rest assured that the feedback from your stay has been taken to heart and will be used for further improvements.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool access and the friendly staff who cleaned our room.
Stayed 5 nights in Aug 2019
Response from Hotel Management on 30 Aug 2019
Thank you very much. We are pleased to learn that generally you enjoyed the recent stay with us and you found that our quality and services met your expectations. Your positive feedback about our hotel and staff were shared.

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Not a 4* hotel
Don’t expect a 4* property, it’s nice but not the standard I was expecting after travelling for 3 months in various countries. The WiFi didn’t work at all during my stay. The room is old and needs work doing to it, the bathroom looked filthy but it was just limescale No breakfast, free breakfast in the 3* I booked afterwards
Stayed 1 night in Jul 2019
Response from Hotel Management on 1 Aug 2019
Dear Guest, Thank you for staying with us at Alpina Phuket Nalina Resort & Spa. We appreciate you taking the time to complete our guest questionnaire. It is a tremendous help for us to know how our guests perceive our services and where we have to focus on improvement to remain an exclusive resort. Very best,

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, amenities
Could be a wonderful.hotel. just a bit tired on the outside and in the rooms . Quite a lot of mould in the bathroomand shower heads not at all clean . Staff were lovely and breakfast was good value.
Stayed 13 nights in Jul 2019
Response from Hotel on 29 Jul 2019
Dear Sir / Madam, Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings. Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself is great and the staffs are nice.. The environment is quite and relaxing. Great to have a nice vacation..
Stayed 7 nights in Jul 2019
Response from Hotel Management on 15 Jul 2019
Dear Value Guests, Greetings from Alpina Phuket Nalina Resort & Spa! Thank you so much for taking the time to share such a comprehensive review of your stay at our resort. We are also very concerned about your comment. However, we have passed on this issue to all concerned for immediate review and ensure that corrective action is taken. Very best,

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The room was spacious but the whole resorts needs updating.
Stayed 5 nights in Jun 2019
Response from Hotel Management on 9 Jul 2019
Sincerely thank you for sharing your experiences. Rest assured that the feedback from your stay has been taken to heart and will be used for further improvements.

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jun 2019
Response from Hotel Management on 3 Jul 2019
Thank you very much. We are pleased to learn that generally you enjoyed the recent stay with us and you found that our quality and services met your expectations. Your positive feedback about our hotel and staff were shared.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was such a beautiful resort to visit especially for the price! Between the pool, tiki bar, and restaurants on site we had such a great time.
Stayed 8 nights in May 2019
Response from Hotel Management on 21 Jun 2019
Dear Guest, Thank you very much for taking time to share your thoughts with us. It is our pleasure to learn that we have all succeeded in providing you an enjoyable stay. Your nice words about our hotel were shared with staffs. Yours sincerely,

4/10 Poor

Verified traveller

Disliked: Amenities, property conditions & facilities
Staff were great. Unfortunately the property is in desperate need of an update.
Stayed 8 nights in May 2019
Response from Hotel Management on 22 May 2019
Dear Guest, Greetings from Alpina Phuket Nalina Resort & Spa! Thank you so much for taking the time to share such a comprehensive review of your stay at our resort. We are also very concerned about your comment. However, we have passed on this issue to all concerned for immediate review and ensure that corrective action is taken. Yours sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice hotel within walking distance from Kata Beach. But it was super difficult, impossible, to get any recommendations/information from the staff regarding places to eat because they didn’t understand what I was asking.
Stayed 5 nights in Apr 2019
Response from Hotel Management on 29 Apr 2019
Dear Guest, Greetings from Alpina Phuket Nalina Resort & Spa! Thank you so much for taking the time to share such a comprehensive review of your stay at our resort. We are very concerned about your comment. However, we have passed on this issue to all concerned for immediate review and ensure that corrective action is taken. Yours sincerely,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Impeccable Service
The service was amazing, including the recovery service. The hotel made a mistake and we had no rooms for the first night. They apologised and arranged for us to stay at their (newer but more inaccessible) sister hotel. Two reception staff accompanied us through the checkin process all the way to our new room to make sure that we are well settled in. They also offered us one free dinner at their restaurant, one free transfer, and two in-house meals at 20% off as an apology. The only qualms I have is that the 4.5* rating does not match the conditions of facilities/rooms on the ground (e.g. parts of the wallpaper were coming out, weak airc onditioning, weak wifi in the rooms). The hotel would be better (we had a comparison with sister hotel on night one) if there have been an upgrade. Similar to others' reviews on the conditions of the hotel, I hope the investors/management would do some upgrading so that their 5* service staff could deserve the 5* hotel that they are an ambassador of.
Stayed 7 nights in Apr 2019
Response from Hotel Management on 24 Apr 2019
Dear Guest, Thank you so much for staying at Alpina Phuket Nalina Resort & Spa and for sharing your recent feedback. We are pleased to learn that generally you enjoyed the recent stay with us and you found that our quality and services met your expectations. Rest assured that the feedback from your stay has been taken to heart and will be used for further improvements. We look forward to serving you again in the near future. Best regards,

10/10 Excellent

C.S

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love it there - lots of space in the villa and the pool is great
Stayed 7 nights in Apr 2019
Response from Paris on 22 Apr 2019
Thank you so much for staying at Alpina Phuket Nalina Resort &Spa and for sharing your recent feedback.we look forward to welcoming you and your family back again soon.

8/10 Good

Jasmina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019
Response from Paris on 22 Apr 2019
Thank you so much for staying at Alpina Phuket Nalina Resort .We hope that if your travel plans bring you back to Phuket in the future, you will come to stay with us again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are pretty. Swim up room was fun! Very close to walk to what you need. Very nice!
Stayed 2 nights in Apr 2019
Response from Hotel Management on 19 Apr 2019
Dear Guest, Thank you very much for taking time to share your thoughts with us. It is our pleasure to learn that we have all succeeded in providing you an enjoyable stay. Your nice words about our hotel were shared with staffs. Yours sincerely,

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
The property, in general, was lovely. A bit more outdated than it seems in the pictures, but still lovely.
Stayed 6 nights in Apr 2019
Response from Hotel Management on 16 Apr 2019
Dear Guest, Thank you so much for staying at Alpina Phuket Nalina Resort & Spa and for sharing your recent feedback. We are pleased to learn that generally you enjoyed the recent stay with us and you found that our quality and services met your expectations. Rest assured that the feedback from your stay has been taken to heart and will be used for further improvements. We look forward to serving you again in the near future. Best regards,

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Beautiful hotel and Tian at the tours desk was so helpful!
Stayed 3 nights in Apr 2019
Response from Hotel Management on 15 Apr 2019
Dear Jennifer, We are pleased to learn that you enjoyed recent stay with us. Your positive feedback about our hotel and staff were shared. Sincerely thank you for sharing your experiences. We look forward to serving you again soon. Very best,

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Hotel Management on 15 Apr 2019
Dear Joshua, Thank you very much for taking time to share your thoughts with us. It is our pleasure to learn that we have all succeeded in providing you an enjoyable stay. Your nice words about our hotel were shared with staffs. Yours sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 10 nights in Apr 2019
Response from Hotel Management on 15 Apr 2019
Dear Guest, Thank you very much for taking time to share your thoughts with us. It is our pleasure to learn that we have all succeeded in providing you an enjoyable stay. Your nice words about our hotel were shared with staffs. Yours sincerely,

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a beautiful resort! The rooms was amazing. I love how the room was set up. The view from our room was absolutely gorgeous! I enjoyed being on the balcony. Their breakfast was amazing! They served so much food and they were all good food! I went to the spa on the resort and again... amazing. We were very close to the Kata Beach but far away from the city so transportation to the city was expensive but we were here to relax and enjoy the beach. What i didnt like is the wifi... it barely worked for me. It kept going on and off. All the past hotel/hostel ive been i had no problem with the wifi but at this beautiful resort, the wifi wasnt the greatest. I would come back to this resort and recommend this place to my friends/family but i would warned them about the wifi.
Stayed 4 nights in Apr 2019
Response from Hotel Management on 15 Apr 2019
Dear Guest, Thank you so much for staying at Alpina Phuket Nalina Resort & Spa and for sharing your recent feedback. We are pleased to learn that generally you enjoyed the recent stay with us and you found that our quality and services met your expectations. Rest assured that the feedback from your stay has been taken to heart and will be used for further improvements. We look forward to serving you again in the near future. Best regards,

8/10 Good

Jocelynev

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Second time here. Booked the room with a jacuzzi that comes with a free mini bar refil each day but they tried to charge us for drinks even tho they were free. Also tried to charge us 40 baht for ice. Ridiculous. It’s a great place and id go back but some of the staff can be rude and try squeeze every dollar out of you.
Stayed 9 nights in Mar 2019
Response from Hotel Management on 5 Apr 2019
Dear Jocelynev, Thank you so much for staying at Alpina Phuket Nalina Resort & Spa and for sharing your recent feedback. We are pleased to learn that generally you enjoyed the recent stay with us and you found that our quality and services met your expectations. Rest assured that the feedback from your stay has been taken to heart and will be used for further improvements. May I take this opportunity to sincerely thank you for sharing your experiences? We look forward to serving you again in the near future. Best regards,

10/10 Excellent

Melanie, Melbourne, Australia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for families! Fantastic food and such friendly and helpful staff. Highly recommend
Stayed 7 nights in Mar 2019
Response from Hotel Management on 20 Mar 2019
Dear Melanie, Thank you very much for taking time to share your thoughts with us. It is our pleasure to learn that we have all succeeded in providing you an enjoyable stay. Your nice words about our hotel were shared with staffs. May I take this opportunity to sincerely thank you for sharing your experiences? Yours sincerely,

10/10 Excellent

Jason C F

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Hotel Management on 20 Mar 2019
Dear Mr. Jason C F, Thank you very much for taking time to share your thoughts with us. It is our pleasure to learn that we have all succeeded in providing you an enjoyable stay. Your nice words about our hotel were shared with staffs. May I take this opportunity to sincerely thank you for sharing your experiences? Yours sincerely,

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
The upgrade to bungalow with pool was amazing. Thankyou
Stayed 5 nights in Feb 2019
Response from Hotel Management on 6 Mar 2019
Dear Guest, Thank you very much for taking time to share your thoughts with us. It is our pleasure to learn that we have all succeeded in providing you an enjoyable stay. Your nice words about our hotel were shared with staffs. May I take this opportunity to sincerely thank you for sharing your experiences? Please, feel free to contact me directly if there is anything I can do to further assist you with. Yours sincerely,

8/10 Good

Brett, Gold Coast

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
So great place with nice pool and room. Wifi was terrible though. Breakfast was ok and staff were friendly when approached. Overall a good stay
Stayed 7 nights in Feb 2019
Response from Hotel Management on 6 Mar 2019
Dear Brett, Thank you so much for taking the time to share such a comprehensive review of your stay at our resort. We are also very concerned about your comment. However, we have passed on this issue to all concerned for immediate review and ensure that corrective action is taken. Yours sincerely,

8/10 Good

Verified traveller

Stayed 2 nights in Feb 2019
Response from Hotel Management on 1 Apr 2019
Dear Guest, Thank you very much for taking time to share your thoughts with us. It is our pleasure to learn that we have all succeeded in providing you an enjoyable stay. Your nice words about our hotel were shared with staffs. May I take this opportunity to sincerely thank you for sharing your experiences? Yours sincerely,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay here very much. The room was spacious and the balcony was large. The bathroom had a big walk in shower and double sinks, which was also nice. We enjoyed the pool and the breakfast, but didn’t love the restaurant food. The beach is an easy 10 minute walk, but there is also a shuttle that runs every hour. We got everything we were expecting with this hotel for the price we paid. We would stay here again.
Stayed 6 nights in Jan 2019
Response from Hotel Management on 16 Jan 2019
Dear Guest, Greetings from Alpina Phuket Nalina Resort & Spa! Thank you so much for taking the time to share such a comprehensive review of your stay at our resort. We are also very concerned about your comment. However, we have passed on this issue to all concerned for immediate review and ensure that corrective action is taken. That said, I do hope you will visit us again soon. Until then, please feel free to contact me directly if there is anything I can do to further assist you with. Yours sincerely,

10/10 Excellent

Dawn-Eve, Surrey, BC Canada

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed for 3 nights. Very nice resort. Clean rooms and friendly staff. We booked excursions through the resort and give a thumbs up to Bea.Pool closes at 7pm which is to early. Breakfast buffet I found disappointing for what you pay. Did like Happy Hour at the poolside. Discounted drinks and bartenders were very entertaining.
Stayed 2 nights in Jan 2019
Response from Hotel Management on 16 Jan 2019
Dear Dawn-Eve, Greetings from Alpina Phuket Nalina Resort & Spa! Thank you so much for taking the time to share such a comprehensive review of your stay at our resort. We are also very concerned about your comment. However, we have passed on this issue to all concerned for immediate review and ensure that corrective action is taken. That said, I do hope you will visit us again soon. Until then, please feel free to contact me directly if there is anything I can do to further assist you with. Yours sincerely,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Get away!
Great service and friendly people. Just be aware if you don’t speak Russian phucket will be a shockingly lonely place. And loud at night. But this hotel has high up rooms far from the loud bustle of the city so it was nice.
Stayed 2 nights in Jan 2019
Response from Hotel Management on 13 Jan 2019
Dear Guest, Greetings from Alpina Phuket Nalina Resort & Spa! Thank you so much for taking the time to share such a comprehensive review of your stay at our resort. We are also very concerned about your comment. However, we have passed on this issue to all concerned for immediate review and ensure that corrective action is taken. That said, I do hope you will visit us again soon. Until then, please feel free to contact me directly if there is anything I can do to further assist you with. Yours sincerely,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
The resort overall was nice, good pool and friendly staff. However their WiFi was unreliable and barely worked, the beds were extremely hard and uncomfortable. The housekeeping was very stingy on towels and often did not replace dirty towels.
Stayed 6 nights in Jan 2019
Response from Hotel Management on 12 Jan 2019
Dear Guest, Greetings from Alpina Phuket Nalina Resort & Spa! Thank you so much for taking the time to share such a comprehensive review of your stay at our resort. We are also very concerned about your comment. However, we have passed on this issue to all concerned for immediate review and ensure that corrective action is taken. That said, I do hope you will visit us again soon. Until then, please feel free to contact me directly if there is anything I can do to further assist you with. Yours sincerely,

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel.
Very friendly staff, spacious rooms and loved the pool access room. Pool area is great. Free hotel shuttle to kata beach but you can walk too . I wouldn’t hesitate to recommend for someone looking for budget friendly hotel. No complaints.
Stayed 3 nights in Dec 2018
Response from Hotel Management on 15 Dec 2018
Dear Veronica, Thank you very much for taking time to share your thoughts with us. It is our pleasure to learn that we have all succeeded in providing you an enjoyable stay. Your nice words about our hotel were shared with staffs. May I take this opportunity to sincerely thank you for sharing your experiences? Please, feel free to contact me directly if there is anything I can do to further assist you with. Yours sincerely,

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms could do with some updates, but overall it is a nice place.
Stayed 3 nights in Dec 2018
Response from Hotel Management on 12 Dec 2018
Dear Guest, Thank you so much for staying at Alpina Phuket Nalina Resort & Spa and for sharing your recent feedback. We are pleased to learn that generally you enjoyed the recent stay with us and you found that our quality and services met your expectations. Rest assured that the feedback from your stay has been taken to heart and will be used for further improvements. May I take this opportunity to sincerely thank you for sharing your experiences? We look forward to serving you again in the near future. Best regards,

10/10 Excellent

Verified traveller

Stayed 11 nights in Nov 2018
Response from Hotel Management on 29 Nov 2018
Dear Guest, We are pleased to learn that you enjoyed recent stay with us. Your positive feedback about our hotel and staff were shared. Sincerely thank you for sharing your experiences? We look forward to serving you again soon. Very best,

6/10 Okay

Ashley, Detroit, MI, USA

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
PROS: -Awesome, large, clean pool -Friendly, welcoming staff -Shuttle to the beach -Short walking distance to Kata Beach CONS: -Rooms need updating -Bathroom was a bit dirty -Airport shuttle was unsatisfactory This place has a nice location and the staff is great! Resort is within a 15 minute walk of Kata beach. My biggest issue, however, was with the airport shuttle that we pre-booked through the hotel (for a total of 2000 baht). On the drive from the airport to the hotel, the driver stopped THREE different times. One stop was to run a personal errand, one was to get gas, and one of the stops was at a tourism office where we were being pressured into buying tours/outings. The airport shuttle made me unhappy with my experience before even getting to the hotel. If i pay a lot of money for a shuttle, I expect them to just drive straight to the hotel.
Stayed 4 nights in Nov 2018
Response from Hotel Management on 21 Nov 2018
Dear Ashley, Thank you so much for staying at Alpina Phuket Nalina Resort &Spa and for sharing your recent feedback. We are pleased to learn that you had wonderful recent stay with us. We are also very concerned about your comment. However, we have passed on this issue to all concerned for immediate review and ensure that corrective action is taken. May I take this opportunity to sincerely thank you for sharing your experiences? We look forward to serving you again in the near future. Wishing you a remarkable remainder of the year and best regards from Phuket. Best regards,