Outdoor pool, pool umbrellas, pool loungers

Reviews of Naina Resort & Spa

4 out of 5
Naina Resort & Spa
2/58 Sainumyen Road, Patong Beach, Patong, Phuket

Reviews

7.4

Good

Rating 10 - Excellent. 65 out of 288 reviews" "
Rating 8 - Good. 121 out of 288 reviews" "
Rating 6 - Okay. 62 out of 288 reviews" "
Rating 4 - Poor. 27 out of 288 reviews" "
Rating 2 - Terrible. 13 out of 288 reviews" "

8.0/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Khaled

Response from Naina Resort and Spa Teams on 25 Aug 2023
Dear Valued Guest, Greetings from Naina Resort and spa.We refer to your recent stay with us and very much appreciate your comments regarding your stay here. . We will definitely share your comments with the Team here, It is always through such feedback that we can further improve ourselves, as we strive to continuously improve the quality of our services and products here This is how we improve ourselves as we strive for excellence in service at Naina Resort and Spa Thank you again for sharing your experience, and we look forward to your return in the near future. Kind Regards, Naina Resort and Spa

4/10 Poor

Mark

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
My girlfriend and i stayed here and we was very disappointed. We immediately noticed the air-conditioning was bad and the toilet wasn't flushing (no water connected) we told the room and they fixed the toilet but said the air-conditioning needs time to work.. i know very well thats not the case but waited anyway, after being told 9 times to wait 15 minutes i complained (had people in and out the room when we just wanted to relax and take a cold shower and enjoy the cool air) they finally change our room to another but that room had a lot of damage in it. I feel i should have not paid for this stay it was horrible. Also for some smart reasons they're growing rice outside the rooms and near the pond/bar restaurant. This brought a massive amount of mosquitoes in the rooms and around the area, you couldn't sit outside and enjoy the seating area. If you like quiet i would avoid it has a tahi kickboxing stadium on its grounds behold half of the rooms. Lucky it was notnin use on a Sunday so we didn't hear anything but its so close you wouldn't get any peace and quiet. The staff was very rude and very unhelpful. They upset my girlfriend too (she is thai, and they was rude to her a few times when trying to resolve the room issue) avoid this place and its bad staff
Stayed 1 night in Apr 2023
Response from Fon on 8 Jun 2023
Dear Mr. Mark,Thank you for your review. We appreciated to hear that recommend and had a good time staying with us. We are very sorry for any inconveniences caused during your stay especially the Air-condition issue. We will make sure this issue will get fixed. We look forward to seeing you again on your next trip to Phuket. Best regards, Nana Resort & Spa Team

10/10 Excellent

Rojeh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful location in heart of Patong. Very calm and clean and relaxing place. Highly recommend. The rooms are clean daily and staff is helpful and friendly.
Stayed 17 nights in Dec 2022
Response from Fon on 8 Jun 2023
Dear Valued Guest, I was pleased to receive the wonderful comments that you made on here, and we would like to thank you very much for your amazing review, we will not stop improving our services. We hope to welcome you back soon. Best regards, Naina Resort and Spa Team

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
It is a hotel that has clever angled photos. The reality is not as good as the photos suggest. The hotel is situated far from the beach and the pool is on the edge of a busy parking lot with urban hovels surrounding the property. The rice paddy photos are seasonal. Out of season the property just has mud pits in front of the rooms and throughout the site.
Stayed 2 nights in Dec 2022
Response from Fon on 8 Jun 2023
Dear Value Guest,Thank you for your review. We appreciated to hear that recommend and had a good time staying with us. We are very sorry for any inconveniences caused during your stay, we will not stop improving our services, we will make sure this issue will get fixed. We look forward to seeing you again on your next trip to Phuket.Best regards, Nana Resort & Spa Team

6/10 Okay

TAN HONG HONG

Stayed 1 night in Mar 2022

8/10 Good

Dean

Stayed 2 nights in Dec 2021
Response from Fon on 8 Jun 2023
Dear Valued Guest, I was pleased to receive the wonderful comments that you made on here, and we would like to thank you very much for your amazing review, we will not stop improving our services. We hope to welcome you back soon.Best regards,Naina Resort and Spa Team

6/10 Okay

Csaba

Travelled with family
Stayed 10 nights in Sep 2021
Response from Fon on 8 Jun 2023
Dear Valued Guest,I was pleased to receive the wonderful comments that you made on here, and we would like to thank you very much for your amazing review, we will not stop improving our services. We hope to welcome you back soon.Best regards,Naina Resort and Spa Team

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, great stay!
Loved it here! Just under 2 weeks, had a deluxe pool view room, but bathroom was very dark so couldn’t see in the wardrobe... Perfect location for everything (if you do the trips normally you’ll get picked up last and dropped home first) The Thai Boxing Stadium is on site and provided 1-1 Muay Thai training lessons and watch the fighting (do the VIP seating) Pool was clean and always nice temperature, the breakfast was standard and open early so you could eat before any trips! Would definitely recommend!
Stayed 10 nights in Mar 2020
Response from Fon on 8 Jun 2023
Dear Valued Guest, I was pleased to receive the wonderful comments that you made on here, and we would like to thank you very much for your amazing review, we will not stop improving our services. We hope to welcome you back soon.Best regards, Naina Resort and Spa Team

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was inexpensive to stay at but I found it to be fine. The boxing gym next door had fight nights on and there wasn't any noise and we were in the part of the hotel directly next door. The only problem was that the air con leaked but after the first night we put the garbage under it to catch the water and then all was ok it only leaked for a short amount of time once each night. We didn't go to breakfast, but happy hour was good. Staff are very friendly. It is about a 15 min easy walk to Juncelyon Bangala Road and the Beach. Would definitely stay there again.
Stayed 8 nights in Feb 2020

6/10 Okay

Georgia

Disliked: Property conditions & facilities
Noisy room
To much noise from the air condition. We could not sleep
Stayed 17 nights in Feb 2020

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 16 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 13 nights in Feb 2020

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness
Nice hotel, communication difficult
Hard to communicate with majority of the staff made simple requests difficult Room was nice, pool only shallow
Stayed 7 nights in Dec 2019

8/10 Good

Sara

Travelled with partner
Liked: Cleanliness, staff & service, amenities
This was a lovely spacious hotel room; it had everything you could possibly need in the room, even umbrellas. We also had a microwave, which was a good addition, my partner and I loved that we were able to warm up our food. On our arrival we did notice some mosquitos. Location was great if you liked Muay Thai, because the boxing ring was literally on the doorstep of the hotel. The hotel was in a great area in terms of shops and street food. The walk to Bangalore road/main shops etc. was a 15-20 minute walk. The only complaint we had was the shower and water in the bathroom not working, a few times we went to have a shower and no water coming out, and when it did it came out it was cold and very slow (no power), we then tested the taps and shower and the same thing happened. We called reception and they sent a repair/maintenance man, not quite sure if we should call him a maintenance man, because he switched the tap on and off and said it was working and left, no water pressure was checked or an attempt to try and fix it. The swimming pool facilities were great and snacks were available to purchase. We did find the deposit fee to be quite expensive compared to other hotels we stayed at in Thailand.
Stayed 4 nights in Nov 2019

4/10 Poor

Terry

Travelled with family
Disliked: Staff & service
Wont recommnend
The first day we arrived there was no one to help with bags. No lifts and if you are above average in height goodluck with the shower. Breakfast on the first day was shocking had to call the manager and ask if she would be happy if she was eating there. 2 people helping 1 was making omlettes for 10 people. The food buffet was empty and only after complaining did they fill it up. The 2nd day was better but maybe cause we were there at 7am
Stayed 3 nights in Dec 2019

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Staff & service
The guy that transported us to patong beach was very rude. Not being helpful at all. Our room smell musty, not clean. Lighting was bad. Need more lighting in room and a mirror at the table.
Stayed 3 nights in Nov 2019

6/10 Okay

karrah

Disliked: Cleanliness, property conditions & facilities, room comfort
We got what we paid for
The resort appeared beautiful from the outside with a stunning pool but I was shocked with the quality of the rooms. We arrived late and slept on the most uncomfortable hard bed. There were also loud carts that passed by our patio all night. We requested to switch rooms the next day. At the front desk we explained the noisy night we had and the two ladies were just talking amongst themselves. I said “hello can you please listen to us”. It was very disrespectful. We got to our new room & the bed was comfier. We were told housekeeping would fix the bed. However, I was shocked that both rooms had no soap to wash our hands with. We had to use the shower gel they provided. We also thought it was odd how we went to the front desk to ask for water and they couldn’t just charge it to the room. They walked with us back up to the room to make sure we would pay.
Stayed 2 nights in Nov 2019

8/10 Good

Michelle

Liked: Room comfort
Zen living experience
Room was great, a little bit older but still really nice and spacious. It was nice to have robes and slippers, as well as beach towels and a beach bag. The place is very beautiful. There is also a free shuttle to Patong beach which was great!
Stayed 2 nights in Nov 2019
Response from Mattaneeya (Oh) Reservation Officer on 23 Nov 2019
thank you for the compliment feel the coziness the memorable experience awaits here at nainaresort&spa. We hope you come back here again

6/10 Okay

James

Liked: Cleanliness
Not professional
Not a bad place to stay, clean room, staff at front desk is overwhelmed by so many guests, we we’re suppose to have breakfast buffet when we checked in but the next day we we’re told that it wasn’t included., we had to argue with front desk for about 40 minutes & they finally told us to go ahead go and eat for that day, then Hotels.com told me later after so many messages back & forth with hotel staff that our stay did not include breakfast..but when we checked in they said it was included so did my paperwork. Muay Thai gym is right next door so got a workout in but after bitter experience with hotel hotel staff being unprofessional I wouldn’t be staying at this place again.
Stayed 6 nights in Nov 2019
Response from Ms.Mattaneeya T. (Oh) Reservation Officer on 23 Nov 2019
Thank you for the compliments.

6/10 Okay

Verified traveller

Travelled with group
Took a long to to check in as, there was a few customers arguing about being over charged. Also any extra services I.E taxis where double the price then outside the hotel resort
Stayed 2 nights in Nov 2019
Response from Fai on 4 Dec 2019
Dear guest, We are sorry to hear that you did not have a good time staying with us and sorry for any inconveniences caused. For the taxi service, the price is higher because it is from an outside company, we contact the taxi company and book for guest after guest confirm the service. We did not have our own taxi service. Best Regards,

2/10 Terrible

Verified traveller

Disliked: Staff & service
Stayed 2 nights in Oct 2019
Response from Fai on 4 Dec 2019
Dear guest, We are sorry to hear that you did not had a good time staying with us. However, we hope that you could advise us what is wrong so we can make an improvement. Best Regards. Naina Resort & Spa Team

8/10 Good

CHI KWONG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Warm stay
It’s a very nice hotel comparing with highly attractable price. It’s very quiet, clean and comfortable resort. They provide very good massage too! New staffs in front desk should be trained better.
Stayed 7 nights in Jun 2019
Response from Tun on 19 Jun 2019
Thank you very much for choosing our resort and spa during your holidays and we are hoping to service you again in the future :)

8/10 Good

Bilal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice little hotel in Patong
Great facilities ok location and great staffs
Stayed 1 night in May 2019
Response from Tun on 19 Jun 2019
Thank you very much for choosing our resort and spa during your holidays and we are hoping to service you again in the future :)

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2019
Response from Fai on 7 May 2019
Dear Guest, Thank you for your review. We glad that you like our hotel and had a good time staying with us. We look forward to seeing you again in the nearest future. Best Regards, Naina Resort & Spa Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019
Response from Fai on 7 May 2019
Dear Guest, Thank you for your review. We glad that you like our hotel and had a good time staying with us. We look forward to seeing you again in the nearest future. Best Regards, Naina Resort & Spa Team

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were big, clean and modern. Quiet area however just steps away from many different restaurants.
Stayed 3 nights in Jan 2019
Response from Fai on 15 Feb 2019
Dear Guest. Thank you for your review. We glad to hear that you like our hotle and had a good time staying with us. We look forward to sseing you again on your next trip to Phuket. Best Regards, Naina Resort & Spa Team

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel near town
Was not far from patong Phuket town, lovely hotel restaurant and room , highly recommended x thanks
Stayed 3 nights in Dec 2018
Response from Fai on 15 Feb 2019
Dear Anita, Thank you for your review. We glad to hear that you had a good time staying with us. We look forward to seeing you agin on your next trip to phuket. Best Regards, Naina Resort & Spa Team

6/10 Okay

MR WAYNE

Liked: Staff & service
Stayed 4 nights in Nov 2018

8/10 Good

Michelle, Australia

Liked: Cleanliness, property conditions & facilities, room comfort
Staff didnt speak much english. Tried to charge for glass which room service took out and didnt bring back saying we broke it. Charged me for a towel as some hair dye from my hair had got on it. (Washable) happens at home. I dont buy new towels each time i dye my hair.
Stayed 5 nights in Nov 2018
Response from Fai on 21 Nov 2018
Dear Michelle, Thank you for your review. We sorry for any inconveniences caused upon your arrival. We will take this seriously and make sure there will be improvment on it and will not happen again in the future. Best regards, Naina Resort & Spa Team

10/10 Excellent

Kelly, Manchester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel and excellent reception staff especially Nut and Ni Ny very helpful! Highly recommend a visit to the Spa I have had many spa treatments in the past and nothing comes near to the treatments provided by Khae, lovely lady and very professional a Spa visit is a must if your staying here!
Stayed 11 nights in Oct 2018
Response from Fai on 5 Nov 2018
Dear Kelly, Thank you for your wonderful review. We glad to hear that you had a good time staying with us. We look forward to seeing you again on your next trip to Phuket. Best Regards, Naina Resort & Spa Team

8/10 Good

Faith, UK

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Amazing hotel with few disappointing aspects
The hotel staff were lovely but depending who was on the front desk some spoke little to no English and we found it difficult to communicate with them sometimes. The restaurant was outstanding and the staff really went above and beyond and the surrounding views were breathtaking. The Spa was possibly the best part of the hotel and the staff in there are very professional and generally lovely people, we had a foot scrub, full body scrub and aromatherapy massage. All were very relaxing and we left feeling rejuvenated. The room facilities were great, the beds were really comfy, beach towels, dressing gowns, and flip flops provided. Unfortunately they didn't replace the toilet paper very often. Rooms were cleaned daily to a great standard. The Wifi was an issue, only one device per room allowed to connect at one time with the room username and password given which wasn't useful when there are two people sharing a room. Despite the few disappointing aspects the hotel overall was good and would stay again.
Stayed 4 nights in Oct 2018
Response from Fai on 5 Nov 2018
Dear Faith, Thank you for your review. We glad to hear that you like our hotel and had a good time staying with us. We are very sorry for any inconveniences caused during your stay especially the wifi issue. We will make sure this issue will get fixed. We look forward to seeing you again on your next trip to Phuket. Best regards, Nana Resort & Spa Team

10/10 Excellent

Fabienne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from Fai on 13 Oct 2018
Der guest, Thank you for your review. We glad to hear that you had a good time satying with us. We look forward to seeing you again. Best Regards, Naina Resort & Spa Team

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Worst stay I’ve ever had. Do not go here!
Original room, AC broken, told staff, hours later and nothing done. Bathroom smelt like a sewer. 40minutes of different staff coming in and out to look at problems, insisted we stay in this room despite the smell. Eventually moved rooms but they were not happy about it. In the new room the shower was broken, either no hot water or it would be boiling and very dangerous! Bar man offers food when around pool, tried to overcharge us for this and stated price on menu was not updated despite us refusing to pay they said staff would have this taken from their wages which made us feel very guilty and uncomfortable even though it was not our fault and pretty sure it was just a scam for extra money! After this every staff member completely ignored us for the rest of our stay. Staff also used our patio area as their social area, sitting talking at all hours despite us clearly being in the room! Construction going on everywhere. Checked out 3 days early. Whole place is run down, tatty and the surrounding area is filthy with rats everywhere.
Stayed 5 nights in Sep 2018
Response from Fai on 19 Sept 2018
Dear guest, Thank yuo for your honest review. We are sorry for any inconveniences caused while you were staying with us. We will make sure there will be improvement on our services. We hope you wil give us another chance on your next trip in the future. Best regards,

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quite, friendly place with a great pool
We absolutely loved this place! The location was nice because it was away from the party scene. It had a great pool and and the staff was wonderful. They were very helpful when booking tours and giving us information. This place is right next to a MuayThai boxing stadium and saw some great fights there. I would defiantly stay there again if I were traveling in this are.
Stayed 3 nights in Aug 2018
Response from Fai on 5 Sept 2018
Dear Mark, Thank you for your review. We glad to hear that you like our hotel and had a good time staying with us. We look forward to seeing you again on your next trip to Phuket. Best Regards, Naina Resort & Spa Team

6/10 Okay

Thomas, Shenzhen, China

Liked: Cleanliness
The resort is designed in country side style with rice fields in front of the terrace style rooms. So be prepared to hear sometimes the sound of nature (frogs) in the evening. The rooms are kind of bungalow style with terrace glass door entry. Our room looked a bit dark but ok. I am very sensitive to the hardness of the bed because of back pain and found the bed is typical Asian style (very firm). Asked at reception even after10pm to make the bed more soft, a staff came only a few minutes later and added some covers under the sheets and also the next day they added more. Was still not perfect for me but acceptable. English language skills at reception could improve. Got charged for an extra person to be with me in my room, which I find very unusual as I book the room and not as in Europe book and pay per person. During the booking process at Orbitz there is no way to change that unless you book also flights for 2 people - that was a turn off. All in all - since it was after season it was very quiet and the stay was ok for this price class
Stayed 7 nights in Jun 2018
Response from Fai on 6 Aug 2018
Dear Thomas, Thank you for your review. We are sorry for any inconvenience caused during your stay at the hotel. However, we glad to hear that our staff did support you well with the bed and other issues you mentioned. We hope to service you again on your next trip to Phuket. Best Regards, Naina Resort & Spa Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel with a great bar and pool and in a great location! Room was very nice, and available to check in even though we were a couple of hours early! The spa was beautiful and we both enjoyed a massage there. Only two small niggles - the WiFi signal was quite poor and couldn’t have two of us using it at the same time; toilet roll wasn’t replaced when the room was cleaned for the 3 nights we were there and we ended up buying our own. Overall, a really lovely hotel, I would recommend to anyone!
Stayed 3 nights in May 2018
Response from Fai on 29 May 2018
Dear Guest, Thank you for your review. We glad to hear that you had a good time staying with us. However we are really sorry about the wifi signal and we will make sure there will be improvement on it. As well as about the toilet roll, we believe that if you let our staff know they will be more than happy to get you some so you dont have to buy it :) But the most important thing is you happy and had a good holiday with us. We are looking forward to seeing you again on your next trip to Phuket. Best Regards, Naina Resort & Spa Team

6/10 Okay

Brett, Australia

Good resort for the price
Room was good for the price paid per night. Pool was great, The buffet breakfast supplied was fantastic, The main problem for us was they were bit light on toilet paper each day for us westerners that choose not to use a hose.
Stayed 15 nights in Mar 2018
Response from Fai on 30 Apr 2018
Dear Brett, Thank you for your review. For the issue(s) mentioned, we will take it seriously and make sure there will be improvment. We hope to see you again on your next trip to Phuket. Best regards, Naina Resort & Spa Team

8/10 Good

Mania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everythings is perfect
Response from Fai on 26 Mar 2018
Dear Mania, Thank you for your kind review. We hope to see you again on you next trip to Phuket. Best regards, Naina Resort & Spa Team

10/10 Excellent

Kim, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!
Grand deluxe room was excellent! Would not stay anywhere else. Staff were amazing and so helpful. Looking forward to returning next February. Thanks Naina.
Stayed 7 nights in Feb 2018
Response from Fai on 20 Mar 2018
Dear Kim, We glad that you had a good time staying with us. We are looking forward to seeing you again. Best regards, Naina Resort & Spa Team.

4/10 Poor

Alexandre

Disliked: Cleanliness, property conditions & facilities, room comfort
Doesnt worth the price
The location is good if you want to experience thai boxing (gym and stadium next door). The hotel gives on a car park not a rice plantation. The pool is nice and quite big. I previously booked standard bedroom and it seems I was upgraded without being tol which was nice. The staff told me the managment changed and I actually experienced the standard bedroom. The room is ok, the bathroom tiny and quite smelly. The hotel is extremely noisy, I was waken up every morning at 7 by either people walking, staff having conversation, etc... For the same price I think you can definitely have better in Patong
Stayed 2 nights in Dec 2017

8/10 Good

Betty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall, it is a nice hotel but breakfast can be improved.
Stayed 4 nights in Dec 2017
Dear Betty, Thank you for your kind review. We will take your advise seriouslyand keep improving our services. Best regards, Naina Resort & Spa Team

2/10 Terrible

K s

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't stay here
Arrived at hotel after choosing from the photo of stunning pool and Thai hotel building, got there and found it nothing like the photo, complained to management, was promised a refund and still waiting after 3 weeks, booked another hotel and left without staying at the hotel. Don't stay here
Stayed 5 nights in Oct 2017
Thank you for your comment. We are very sorry to hear that you did not have a good experience at the hotel. Please accept our deepest apology. However, there will be a big renovation next year. We believe that after the renovation everything will be perfect. Also we will keep improving our services to a higher standard. We hope you will give us another chance when you visit Phuket again in the future, so we can be a part of your memorable holidays. Best regards, Naina Resort & Spa Team

8/10 Good

shayne & belle, adelaide

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
peaceful in the middle of patong craziness
for the price we paid the hotel was very nice and the pool was amazing ..the staff were always friendly and accommodating and the bed was the biggest we have ever seen for a standard room ...overall it was quiet and very peaceful
Stayed 7 nights in Sep 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2017

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2017

8/10 Good

bharath, sydney australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good place
very good we were taken good care of which made us to prolong our stay for another three days
Stayed 3 nights in May 2017

8/10 Good

Tracey

Liked: Cleanliness, property conditions & facilities
I enjoyed my stay but if you want to be near the action of Patong consider elswhere.I would recomend for children

10/10 Excellent

Lianne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Must stay!
When we arrived they told us we had been upgraded. Our room was right beside the pool, and the room was very nice. Nice big bathtub separate from the shower. About 12 minute walk from the beach.

10/10 Excellent

nicole, cairns australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hidden hotel
Amazing buildings and rooms, gorgeous pool and bar area. The only down fall was the restaurant across the road it was over priced and the food was quite average. Some staff spoke limited English but overall we were able to get what we were after in the end. Lovely cocktails by the pool! Short 15min walk to beach very easy to get to, but the hotel it's self is quiet and peaceful tucked around the corner off the main road. I would definitely go back!
Pool
Restaraunt
Front of resort

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
No service
Stayed at naina for 10 nights staff were non exsistent most times had to wait at least 20 mins at bar if wanted a beer. Woken most mornings with people coming in at 3 or 4 am slamming doors yelling pool is pretty average waist high at deepest end warm as. There are much better options out there.