Outdoor pool, open 7 AM to 7 PM, pool loungers

Reviews of Dewa Phuket Resort & Villas

5 out of 5
Dewa Phuket Resort & Villas
65 Moo 1, Amphur Thalang, Sa Khu, Phuket

Reviews

8.8

Excellent

Rating 10 - Excellent. 523 out of 932 reviews" "
Rating 8 - Good. 296 out of 932 reviews" "
Rating 6 - Okay. 64 out of 932 reviews" "
Rating 4 - Poor. 30 out of 932 reviews" "
Rating 2 - Terrible. 19 out of 932 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Majid

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing pool villa
Stayed 3 nights in Apr 2024

10/10 Excellent

Johan

Excellent stay. I will be back.
Stayed 3 nights in Apr 2024

10/10 Excellent

Aaron, Bothell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot, lots of restaurants along the beach you can walk to. And you can walk to the beach, it's across the street. Easy to get to and from airport, staff is accommodating. Hidden little gem.
Stayed 6 nights in Apr 2024

10/10 Excellent

Stephanie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was wonderful. Grounds are very well kept. Great breakfast options. Clean rooms.
Stayed 3 nights in Mar 2024
Response from Hotel Management Team on 27 Mar 2024
Dear Stephanie,Thank you so much for your perfect score! We're thrilled to hear that you had such a wonderful experience during your stay with us. We hope to have the pleasure of welcoming you back again soon for another fantastic stay. Regards

10/10 Excellent

Yohana

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Realmente hermoso hotel y muy buena atención un personal muy amable
Stayed 4 nights in Feb 2024
Response from Tula Ritthisorn on 9 Mar 2024
Dear Yohana,Thank you for your kind words! We're delighted to hear that you found our hotel beautiful and enjoyed the excellent service provided by our friendly staff. It was a pleasure having you as our guest, and we hope to welcome you back for another wonderful stay in the future!Regards,Tula RitthisornOperations Manager

10/10 Excellent

Shirley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is close to the airport with beach access directly across the street. It’s a lovely property with lush tropical plants, trees & flowers throughout. It’s close to a wide range of restaurants, shops, massages, etc… Just a wonderful little gem and highly recommend.
Stayed 5 nights in Feb 2024
Response from Tula Ritthisorn on 2 Mar 2024
Dear Shirley,Thank you so much for your glowing review! We're thrilled to hear that you enjoyed our property's proximity to the airport, beach access, and lush tropical surroundings. It's wonderful to know that you found our location convenient for exploring the nearby restaurants, shops, and other amenities. We truly appreciate your recommendation and hope to welcome you back for another fantastic stay in the future!Regards,Tula RitthisornOperations Manager

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La ubicación del hotel es maravillosa, cuenta con una playa preciosa a unos pasos, lugar donde cambiar moneda y super cerca al aeropuerto, las coordinaciones con los tours fueron maravillosas.
Stayed 3 nights in Feb 2024
Response from Tula Ritthisorn on 20 Feb 2024
Dear Paula,Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed the location of our hotel, the beautiful beach nearby, and the convenience of currency exchange services. We're also glad to hear that the coordination with tours was excellent. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future!Regards,Tula RitthisornOperations Manager

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed in one of the Villa rooms with its own small garden and pool. It was beautiful inside and out. I loved everything about it.
Stayed 14 nights in Jan 2024
Response from Tula Ritthisorn on 10 Feb 2024
Patricia,Thank you for sharing your experience with us! We're thrilled to hear that you enjoyed your stay in one of our Villa rooms with its own small garden and pool. It's wonderful to know that you found it beautiful both inside and out. If there's anything else we can do to make your next stay even more enjoyable, please let us know. We look forward to welcoming you back soon!Regards,Tula RitthisornOperations Manager

8/10 Good

Nadine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Tula Ritthisorn on 10 Feb 2024
Dear Nadine,Thank you for your feedback and for rating your stay with us. We're pleased to hear that you had a positive experience overall. If there are any areas where we can improve to make your next stay even better, please feel free to share. We look forward to welcoming you back for another great stay in the future!Regards,Tula RitthisornOperations Manager

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to unwind after a long flight. Only 5 minutes from the airport but we did not hear any planes flying over. Nice quiet, private location right across from the beach
Stayed 2 nights in Jan 2024
Response from Tula Ritthisorn on 20 Jan 2024
Dear Robert,Thank you for sharing your positive experience with us! We're delighted to hear that our hotel provided the perfect place for you to unwind after your long flight.It's great to know that our proximity to the airport was convenient for you, and we're especially pleased that you enjoyed the peaceful and private atmosphere of our location. We take pride in offering a serene environment for our guests to relax and recharge.Your feedback about not hearing any planes flying over is much appreciated, as it reflects the care we take to ensure our guests have a quiet and comfortable stay. We're glad you found the location right across from the beach to be enjoyable.We hope to have the pleasure of welcoming you back for another relaxing stay in the future.Regards,Tula RitthisornOperations Manager

10/10 Excellent

Helena

Stayed 2 nights in Jan 2024
Response from Tula Ritthisorn on 20 Jan 2024
Dear Helena,Thank you sincerely for your perfect rating of 10/10! We're thrilled to know that you had an exceptional experience during your stay with us.Your positive feedback is truly appreciated, and it serves as a great motivation for our team. If there are specific aspects or moments that stood out to you and contributed to your perfect score, we would love to hear about them.It was our pleasure to have you as our guest, and we look forward to the opportunity to welcome you back for another outstanding stay in the future.Regards,Tula RitthisornOperations Manager

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast is sort of mid considering
Stayed 5 nights in Jan 2024
Response from Tula Ritthisorn on 20 Jan 2024
Dear Sarah,Thank you for your outstanding rating of 10/10, and we truly appreciate your feedback regarding our breakfast.We're delighted to hear that your overall experience warranted a perfect score. Your comment about the breakfast being somewhat mid-level is valuable to us, and we appreciate your honesty. Rest assured, we will review our breakfast offerings to ensure that they meet the high standards we strive to maintain.We look forward to the pleasure of hosting you again and providing an even more delightful stay in the future.Regards,Tula RitthisornOperations Manager

8/10 Good

Stacey

Stayed 7 nights in Dec 2023
Response from Tula Ritthisorn on 20 Jan 2024
Dear Stacey,Thank you for taking the time to provide your feedback and for giving us a score of 8/10. We appreciate your input, as it helps us understand how we can continually improve.We're pleased to hear that your experience was positive overall. If there are specific areas where you believe we can enhance our service or amenities to make your next stay even better, please feel free to share your insights. Your feedback is valuable to us, and we are committed to addressing any areas of improvement.We look forward to the opportunity of hosting you again and ensuring an even more satisfying stay in the future.Regards,Tula RitthisornOperations Manager

10/10 Excellent

Rikke

Stayed 7 nights in Dec 2023
Response from Tula Ritthisorn on 20 Jan 2024
Dear Rikke,Thank you sincerely for your perfect rating of 10/10! We are delighted to hear that your experience with us was exceptional, and that we met or exceeded your expectations.Our team works hard to ensure that every guest has a memorable stay, and your positive feedback is a great source of motivation for all of us. If there are specific aspects or moments that made your stay outstanding, we would love to hear about them.It was a pleasure hosting you, and we look forward to the opportunity to welcome you back for another wonderful stay in the future.Regards,Tula RitthisornOperations Manager

8/10 Good

Yanick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Tula Ritthisorn on 10 Feb 2024
Dear Yanick,Thank you for your feedback and for rating your stay. We're glad to hear that you had a positive experience overall. If there are any specific areas where we can improve and earn that extra star for your next visit, please feel free to let us know. We appreciate your support and hope to welcome you back again soon!Regards,Tula RitthisornOperations Manager

6/10 Okay

Sarah

Liked: Staff & service
It’s ok. But the rooms are very basic for 5 star breakfast was basic.
Stayed 1 night in Dec 2023
Response from Tula Ritthisorn on 20 Jan 2024
Dear Sarah,Thank you for taking the time to share your feedback with us. We appreciate your honesty and value your input.We're sorry to hear that your experience did not fully meet your expectations. Your comments regarding the rooms and breakfast are important to us, and we will certainly take them into consideration for future improvements. If there are specific aspects you believe we can enhance, we would appreciate any additional details you could provide.We aim to provide a high standard of service, and we regret if we fell short during your stay. If there's anything we can do to make your next visit more enjoyable, please don't hesitate to let us know. We hope to have the opportunity to welcome you back and exceed your expectations in the future.Regards,Tula RitthisornOperations Manager

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Tula Ritthisorn on 20 Jan 2024
Dear Alex,Thank you for your perfect rating of 5/5! We're absolutely thrilled to hear that you had a fantastic experience during your stay with us.It's our goal to provide exceptional service, and your positive feedback serves as a great encouragement to our team..We appreciate your choice to stay with us and look forward to the pleasure of hosting you again for another memorable stay.Regards,Tula RitthisornOperations Manager

10/10 Excellent

Sander M

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and superb service
We loved our stay here with our two teenagers. Our room was huge (we had a 2-bedroom suite) and gave us the space to relax and unwind, as well as escape the heat. The service everywhere was fantastic, and extremely friendly. The pools, restaurant and cafe were all clean and beautiful. This resort is just a few minutes walk to the beach and into the small town, which we did more than once every day. It’s also across the street from a convenience store where we stocked up on snacks and drinks for our room. We are definitely coming back to this resort, hopefully to try a private villa someday!
Stayed 3 nights in Dec 2023
Response from Tula Ritthisorn on 20 Jan 2024
Dear Sander M,Thank you so much for sharing your wonderful experience with us! We are delighted to hear that you, along with your two teenagers, enjoyed your stay in our 2-bedroom suite.It's heartening to know that the spacious room provided the perfect setting for relaxation and escaping the heat. We're thrilled that you found our service fantastic and extremely friendly throughout the resort.Your compliments on the cleanliness and beauty of our pools, restaurant, and cafe are truly appreciated. We're also pleased to hear that our location, just a few minutes' walk to the beach and the small town, added to the convenience of your stay.We look forward to welcoming you back to our resort, and we hope you get the chance to experience one of our private villas on your next visit.Regards,Tula RitthisornOperations Manager

2/10 Terrible

Swati

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Darcy

Liked: Cleanliness, staff & service, property conditions & facilities
Very kind staff!
Stayed 2 nights in Dec 2023
Response from Tula Ritthisorn on 20 Jan 2024
Dear Darcy,Thank you for your kind words! We're thrilled to hear that you found our staff to be very kind. Providing excellent service and a welcoming atmosphere is our top priority.Your positive feedback is truly appreciated, and we look forward to the opportunity to host you again in the future.Regards,Tula RitthisornOperations Manager

10/10 Excellent

Bernard

Stayed 2 nights in Nov 2023
Response from Tula Ritthisorn on 20 Jan 2024
Dear Bernard,Thank you so much for your outstanding rating of 10/10! We are absolutely thrilled to know that your experience with us met or exceeded your expectations.It was our pleasure to host you, and we're delighted to hear that you had a fantastic stay. If there's anything specific that made your stay exceptional or if you have any suggestions for improvement, please feel free to share.Regards,Tula RitthisornOperations Manager

10/10 Excellent

Gale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Must Stay Location
Excellent room. Excellent breakfast. Most important, excellent and attentive staff.
Stayed 1 night in Nov 2023
Response from Tula Ritthisorn on 7 Dec 2023
Dear Gale,Thank you so much for your kind words! We are thrilled to hear that you enjoyed your stay, from the excellent room and breakfast to our excellent and attentive staff. Your satisfaction is our utmost priority, and we look forward to welcoming you back for another exceptional experience.Regards,Tula RitthisornOperations Manager

10/10 Excellent

Lynne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful pool villas, very clean and comfortable. The staff are really helpful, the shuttle to the airport is convenient and the staff collected our luggage from the villa. There was a good selection of breakfast items although I wasn't keen on the coffee. We had lovely coffee and lunch in their coffee shop Bread and Butter which has views across to the beach. I also had the signature massage in the Lime Leaf Spa which was very professional and amazing. The only downside was that I was badly bitten by mosquitoes.
Stayed 4 nights in Nov 2023
Response from Hotel Management Team on 30 Nov 2023
Dear Lynne,We greatly appreciate your kind words. It's wonderful to hear that you found our resort to be very nice and our staff to be very friendly. We look forward to welcoming you back in the future for another wonderful experience.Regards,

8/10 Good

Katarina

Stayed 4 nights in Nov 2023
Response from Hotel Management Team on 24 Nov 2023
Dear Katarina, We appreciate your feedback!, it will be our pleasure to welcome you back! Warm regards,

10/10 Excellent

Nadine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Nov 2023
Response from Tula Ritthisorn on 21 Nov 2023
Dear Nadine,Thank you for the perfect rating! We're thrilled to hear that you had an exceptional experience during your stay. If there's anything specific you loved or if you have any suggestions for improvement, please feel free to share. We look forward to welcoming you back for another wonderful stay in the future.Regards,Tula RitthisornOperations Manager

10/10 Excellent

Swain

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent resort, loved our short stay, perfect getaway.
Stayed 1 night in Nov 2023
Response from Hotel Management Team on 17 Nov 2023
Dear Swain,We greatly appreciate your kind words. It's wonderful to hear that you found our resort to be very nice . We look forward to welcoming you back in the future for another wonderful experience.Regards,

10/10 Excellent

Martin

Stayed 1 night in Nov 2023
Response from Hotel Management Team on 30 Nov 2023
Dear Martin,Thank you for the wonderful rating. Glad we met your expectations and look forward to seeing you back in Nai Yang, Phuket soon. Regards,

6/10 Okay

Dan

When checking out, to my surprise they wanted me to pay for an excursion booked at the hotel, which I paid for at the time of booking. My receipt got wet so I had tossed it (mistake). I had to show the charge on my bank app, but am still concerned the charge with be double charged. I will watch for this. Very disappointed that their records show unpaid, when it clearly was. Left a bad taste in my mouth. Anyways resort was fine but keep your receipts….
Response from Hotel Management Team on 16 Nov 2023
Dear Dan,We're truly sorry to hear about the issue you encountered regarding the fees.This is not the experience we aim to provide for our guests, and we apologize for any inconvenience you've faced. Again, we apologize for the way it was handled. Thank you for your understanding and patience. Regards,

10/10 Excellent

Cynthia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice resort and very nice people.
Stayed 1 night in Oct 2023
Response from Tula Ritthisorn on 31 Oct 2023
Dear Cynthia,We greatly appreciate your kind words. It's wonderful to hear that you found our resort to be very nice and our staff to be very friendly. We look forward to welcoming you back in the future for another wonderful experience.Regards,Tula RitthisornOperations Manager

10/10 Excellent

Yahsiel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Tula Ritthisorn on 31 Oct 2023
Dear Yahsiel,Thank you for the wonderful feedback. We're delighted to hear that you had a great stay. We hope to have the pleasure of hosting you again in the future for an even more fantastic experience.Regards,Tula RitthisornOperations Manager

10/10 Excellent

Siu Wang

Stayed 3 nights in Oct 2023
Response from Hotel Management Team on 16 Oct 2023
Dear Siu Wang,Thank you for the wonderful rating. Glad we met your expectations and look forward to seeing you back in Nai Yang, Phuket soon. Regards,

10/10 Excellent

Caryn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an amazing pool villa. The villa and hotel is in a quiet peaceful area of phuket a far cry from what we have experienced on previous trips. It was walkable to local shopping and eating areas but don't expect the fast paced noise like Patong, this area near the national part is so pretty. The villa with own pool was a welcome treat after the humid walks. Villa was cleaned daily and the bar food and drink was nice. Will return as a lovely area to unwind and relax. Really close to airport aswell, be sure to get a selfie with the big planes that land close to local beach.
Stayed 8 nights in Sep 2023
Response from Tula Ritthisorn on 13 Oct 2023
Dear Caryn,We appreciate your wonderful feedback and are thrilled to hear that you had an amazing experience during your stay at our pool villa!Our location in the quiet and peaceful area of Phuket, away from the hustle and bustle of places like Patong, truly offers a tranquil escape for our guests. It's great that you were able to explore the local shopping and dining areas on foot and appreciate the natural beauty of the nearby national park.The private pool in your villa is indeed a perfect way to unwind and cool off after exploring the area, especially in the warm and humid climate. We're delighted to hear that you found the villa well-maintained and the bar's food and drinks to your liking.We're looking forward to welcoming you back on your next visit, as it's always our pleasure to provide a relaxing and peaceful environment for our guests. And don't forget to capture that memorable selfie with the big planes landing near the local beach – a unique experience for sure!Regards,Tula RitthisornOperations Manager

8/10 Good

Jacquelynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Hotel Management Team on 14 Sept 2023
Dear Jacquelynn,We appreciate your feedback!, it will be our pleasure to welcome you back!Warm regards,

10/10 Excellent

Jacquelynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Hotel Management Team on 14 Sept 2023
Dear Jacquelynn,We appreciate your feedback!, it will be our pleasure to welcome you back!Warm regards,

10/10 Excellent

Barry

Stayed 1 night in Aug 2023
Response from Tula Ritthisorn on 2 Sept 2023
Dear Barry,Thank you for the wonderful rating. Glad we met your expectations and look forward to seeing you back in Nai Yang, Phuket soon.Regards,Tula RitthisornOperations Manager

10/10 Excellent

Eric

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The pool villas are exceptional
The pool villas are an exceptional accommodation the kind you rarely find for less than $600 per night. The resortl is located inside a national park, and a 50-meter walk distance to the beach. Customer service all around the resort is excellent. Food presentation at dinner could be improved, but breakfast is excellent with a wide variety of dishes to accommodate every taste.
Stayed 2 nights in Aug 2023
Response from Tula Ritthisorn on 2 Sept 2023
Dear Eric,We're thrilled to hear that you found our pool villas exceptional and a great value. Your feedback about our customer service is greatly appreciated, as we strive to provide the best possible experience for our guests.We've noted your comment about food presentation at dinner, and we will work on improvements in this area. It's wonderful that you enjoyed our breakfast with its wide variety of dishes.Thank you for choosing to stay with us, and we hope to welcome you back in the future for another exceptional stay.Regards,Tula RitthisornOperations Manager

8/10 Good

Dave

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023
Response from Tula Ritthisorn on 2 Sept 2023
Dear Dave,Thank you for taking the time in giving us a positive review. We look forward to welcoming you back to Phuket in the near future.Regards,Tula RitthisornOperations Manager

2/10 Terrible

Rafael, Monterrey

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
A month after the trip I got charged unjustified “extra fees”. Don’t stay here unless you want that to happen to you.
Response from Tula Ritthisorn on 2 Sept 2023
Dear Rafael,We're truly sorry to hear about the issue you encountered regarding the fees. This is not the experience we aim to provide for our guests, and we apologize for any inconvenience you've faced.We are glad the issue has been resolved due to errors on our part. Again, we apologize for the way it was handled. Thank you for your understanding and patience. Regards,Tula RitthisornOperations Manager

10/10 Excellent

Nigel

Stayed 4 nights in Aug 2023
Response from Hotel Management Team on 28 Aug 2023
Dear Nigel,We appreciate your feedback!, it will be our pleasure to welcome you back!Warm regards,

10/10 Excellent

Anoop

Stayed 3 nights in Aug 2023
Response from Hotel Management Team on 28 Aug 2023
Dear Anoop,We appreciate your feedback!, it will be our pleasure to welcome you back!Warm regards,

10/10 Excellent

Gregor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely welcome and fantastic location
Great resort, located really close to airport and beach. Staff fantastic. Organised airport pickup for us which was seamless. Welcome at resort was lovely. Immaculate apartment, great breakfast and very attentive staff. A lovely 3 nights to chill after travelling. Would go back in a heartbeat if flying into Phuket. Hotel also arranged taxi for our onward travels.
Stayed 3 nights in Jul 2023
Response from Hotel Management Team on 7 Aug 2023
Dear Gregor,Thank you for taking the time to leave us a review. We're delighted to hear that our staff consistently provided friendly service. Our team takes great pride in creating a welcoming and hygienic environment for our guests.We appreciate your kind words and will be sure to share your feedback with our staff members. Your positive comments serve as motivation for us to continue delivering excellent hospitality.Looking forward to welcoming you back to Phuket soon

10/10 Excellent

Hamad, dammam

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 4 nights in Jun 2023
Response from Hotel Management Team on 4 Jul 2023
Dear Hamad,We appreciate your feedback!, it will be our pleasure to welcome you back!Warm regards,

10/10 Excellent

Gabriel

Stayed 1 night in Jun 2023
Response from Hotel Management Team on 4 Jul 2023
Dear Gabriel,We appreciate your feedback!, it will be our pleasure to welcome you back!Warm regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Hotel Management Team on 4 Jul 2023
Dear Valued guest,We appreciate your feedback!, it will be our pleasure to welcome you back!Warm regards,

8/10 Good

Ricardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff is always friendly and the property was clean.
Stayed 3 nights in Jun 2023
Response from Tula Ritthisorn on 22 Jun 2023
Dear Ricardo,Thank you for taking the time to leave us a review. We're delighted to hear that our staff consistently provided friendly service and that you found our property to be clean. Our team takes great pride in creating a welcoming and hygienic environment for our guests.We appreciate your kind words and will be sure to share your feedback with our staff members. Your positive comments serve as motivation for us to continue delivering excellent hospitality.Looking forward to welcoming you back to Phuket soon.Regards,Tula RitthisornOperations Manager

10/10 Excellent

Carly, Spangdahlem

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic location if you need to get to or from the airport quickly! The hotel is also located right across from the beach. The property is huge and can be a little confusing to get around until you get to the layout. Our only complaint was that the WiFi did not work well in our room and some staff members seemed a little pushy. We also wished they would bring guests to their tables during breakfast, as there were many couples that would take four and five seater tables when two and three seat tables were available. This would lead the staff to have to piece together tables for larger groups/families which made the breakfast area seem congested and hard to navigate. Overall, we would definitely stay here again
Stayed 4 nights in Jun 2023
Response from Tula Ritthisorn on 22 Jun 2023
Dear Carly,Thank you for taking the time to share your experience with us. We greatly appreciate your feedback and are glad to hear that our location, in close proximity to the airport and with easy access to the beach, suited your needs perfectly.We apologize for any inconvenience you encountered with the WiFi in your room. Our technical team will be notified to address this issue promptly. Regarding the behavior of some staff members, we apologize if they came across as pushy. We will remind our team members to maintain a respectful and non-intrusive approach while assisting our guests.We appreciate your suggestion regarding seating arrangements during breakfast. We understand the importance of optimizing space and ensuring a smooth dining experience for all guests. Your feedback will be shared with our FB Manager to explore ways to improve the table allocation process and avoid congestion in the breakfast area.We are thrilled to know that despite these minor concerns, you still enjoyed your stay with us and would choose to stay at our hotel again. It would be our pleasure to welcome you back, and we will make every effort to enhance your future visits. Regards,Tula RitthisornOperations Manager

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Hotel Management Team on 20 Jun 2023
Dear Michael,Greetings from Dewa Phuket! We appreciate the top rating, it will be our pleasure to welcome you back!Warm regards,

6/10 Okay

Joyce

Travelled with family
Liked: Cleanliness, staff & service
The staff is what stands out at this property. Front desk and breakfast staff are excellent. One issue-lost power about 1/2 dozen times over a short period of time. Never experienced that before.
Stayed 1 night in Jun 2023
Response from Tula Ritthisorn on 22 Jun 2023
Dear Joyce,Thank you for sharing your feedback with us. We are delighted to hear that our staff, especially the front desk and breakfast teams, made a positive impression on you. We strive to provide exceptional service and it's rewarding to know that our efforts were recognized.We apologize for the inconvenience caused by the power outages you experienced during your stay. Phuket island's power source can be unstable at times.. Your patience and understanding are greatly appreciated.We value your choice in staying with us and hope that despite this issue, you had an overall enjoyable stay with us. Your feedback helps us improve, and we look forward to welcoming you back for a flawless experience in the future. Thank you once again for choosing our property.Regards,Tula RitthisornOperations Manager

8/10 Good

Sorn

Stayed 2 nights in May 2023
Response from Hotel Management Team on 20 Jun 2023
Dear Sorn,Greeting from Dewa Phuket!Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Alvinia

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in May 2023
Response from Hotel Management Team on 22 Jun 2023
Dear Alvinia,Thank you for your feedback we will improve our service and do apologize if there are any make you unsatisfied