Exterior

Reviews of HomeTowne Studios by Red Roof Phoenix - West

2 out of 5
HomeTowne Studios by Red Roof Phoenix - West
4861 W Mcdowell Rd, Phoenix, AZ

Reviews

4.2
Rating 10 - Excellent. 91 out of 1001 reviews" "
Rating 8 - Good. 84 out of 1001 reviews" "
Rating 6 - Okay. 130 out of 1001 reviews" "
Rating 4 - Poor. 141 out of 1001 reviews" "
Rating 2 - Terrible. 555 out of 1001 reviews" "

4.2/10

Cleanliness

5.4/10

Staff & service

3.6/10

Amenities

4.0/10

Property conditions & facilities

3.8/10

Eco-friendliness

Reviews

2/10 Terrible

Kathleen, Lauderhill

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were checked in by a security office dressed in a bullet proof vest and gun on his hip. While getting our things two Phoenix officers showed up. Did not feel safe all night! I would not recommemd this place to anyone. hip
Stayed 1 night in Mar 2024
Response from Adraine Rediresponse Specialist on 25 Mar 2024
Dear Katheen, We are sorry to hear your recent experience at the HOMETOWNE STUDIOS PHOENIX - WEST did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concerns. We at Red Roof appreciate your business and truly value your feedback. Sincerely,AdraineRed Roof Management Rediresponse Specialist

2/10 Terrible

Victor

Travelled with family, Business traveller, Travelled with partner
Disliked: Staff & service, property conditions & facilities
As we arrived to the hotel we were greeted by a fully armed bulletproof vest officer who was in charge of doing the checking. As we were waiting to get a room police officer arrived at the location going up and down the stairs searching for something or someone! People were doing at this location. Expedia should not be promoting places like this one. We were very scared. We did not stayed at this hotel! Very scary situation. I would never recommend this hotel at all
Stayed 1 night in Mar 2024
Response from Adraine Rediresponse Specialist on 25 Mar 2024
Dear Victor, We are sorry to hear your recent experience at the HOMETOWNE STUDIOS PHOENIX - WEST did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concerns. We at Red Roof appreciate your business and truly value your feedback. Sincerely,AdraineRed Roof Management Rediresponse Specialist

2/10 Terrible

Maria

Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Our room wasn’t ready until after 7 pm !! Check in was at 3! … the lady who ran the place was in the back on the phone cussing about another employee and the new guy up front didn’t know what he was doing . Very unprofessional. My room was dirty , we didn’t get towels and our door did not shut all the way . We stayed one night and left early because it was awful . Save your money . This is not the place .
Stayed 2 nights in Mar 2024
Response from Carla RediResponse Specialist on 16 Mar 2024
Dear Maria,Thank you for taking the time to tell us about your experience at the HomeTowne Studios Phoenix - West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. You indicated that you were unsatisfied with your stay as your room was not ready until after 7pm, the room lacked lacked cleanliness and the other concerns you listed. Please accept our sincerest apologies for the negative impact this had on your stay. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback. It is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we wish you all the best in your future travels. Sincerely,CarlaRed Roof ManagementRediResponse Specialist

4/10 Poor

Lovina

Disliked: Cleanliness, staff & service, property conditions & facilities
I didnt appreciate that i had to wait till 3:30 to check in to my room because the front office person wasnt there. When i finally got check in i wasnt given apologize for having to wait for them
Stayed 1 night in Mar 2024
Response from Olivia RediResponse Specialist on 14 Mar 2024
Hello Lovina, Thank you for telling us about your stay at the HomeTowne Studios by Red Roof Phoenix - West. The situation you described regarding the long wait you encountered is truly regrettable. I am very sorry for your experience. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future, so your comments will be reviewed by staff in an effort to ensure your experience is not repeated. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist

2/10 Terrible

Jose

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't even check in as soon as i saw the outside it just didn't work for me i didn't mine loosing my money for the stay.
Stayed 1 night in Mar 2024
Response from Red Roof Management on 13 Mar 2024
Thank you for sharing, Jose, The team at the HOMETOWNE STUDIOS PHOENIX - WEST were saddened to know that your experience was not ideal, as reflected in your 1/5 score. It's regrettable to read we did not get the chance to host you. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you for bringing up your concerns and all the best in your future travels. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

2/10 Terrible

Douglas, Riverside

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Mar 2024
Response from Red Roof Management on 13 Mar 2024
Hello Douglas, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS PHOENIX - WEST and I are saddened by your low score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Kerry-Lee Red Roof Management RediResponse Specialist

8/10 Good

sean

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from Carla RediResponse Specialist on 12 Mar 2024
Hello Sean, Thank you for taking a moment to complete our survey. The staff at the HomeTowne Studios Phoenix - West and I thank you for your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof ManagementRediResponse Specialist

2/10 Terrible

Sade N

Disliked: Cleanliness, amenities, property conditions & facilities
The hotel was extremely dirty. The room was dirty the floor was filthy. The counters didn’t look like they were wiped off. My clean towels had stains on them, and the unit above me had children that ran jumping and banging all night on the floor.
Stayed 1 night in Mar 2024
Response from Red Roof Management on 9 Mar 2024
Dear Sade,Thank you for your review following your stay at HomeTowne Studios by Red Roof Phoenix - West. You stated that the filthy floor, the stained towels and the other listed issues hindered your stay. The insight you provided us with is nowhere near the standard of our brand, so your comments may be taken into consideration as it will help us to improve our guest experience moving forward.Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

2/10 Terrible

Lance

Disliked: Cleanliness, staff & service, property conditions & facilities
Check in was supposed to be at 3 and couldn’t check in till 530, it was a very dirty hotel
Stayed 2 nights in Mar 2024
Response from Dannielle Rediresponse Specialist on 5 Mar 2024
Dear Lance,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS PHOENIX - WEST. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the long wait you had at check in and the unclean room. We are truly saddened to read that you encountered these issues during your stay. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience.Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Red Roof Management

4/10 Poor

MARYLOU

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
the shower dripped all night; the bathroom sink only had hot water, no cold the cleaning, if done, was barely done maintenance was lacking trash all around
Stayed 3 nights in Feb 2024
Response from Adraine Rediresponse Specialist on 2 Mar 2024
Dear Marylou,Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS PHOENIX - WEST. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the shower that was dripping all night, the lack of cold water coming from the sink, the lack of maintenance and the trash that was found all around. Your feedback will be taken into consideration as it is our aim to improve our hotel to enhance our guest experience. We take these issues seriously, and we will investigate and address these matters immediately. Additionally, we will use your feedback to ensure our staff is providing the level of service our guests deserve.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns.Very truly yours,AdraineRed Roof ManagementRediresponse Specialist

2/10 Terrible

Stephanie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Dannielle Rediresponse Specialist on 28 Feb 2024
Hello Stephanie, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS PHOENIX - WEST and I are saddened to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely, Red Roof Management

4/10 Poor

Carolyn

Business traveller, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Check-in with a reservation took over 1 hours. LOTS of paperwork and a $100 security deposit was required that should be refunded in 3 days...I hope. Room was clean but smelled strongly of a disinfectant that my husband and I both had allergic reaction to. Room had a refrigerator, stove, and microwave but no coffeepot - the only thing we wanted. Also no coffee in the lobby. We also had 1 set of towels for 2 people and couldn't get another because they "were out". Some windows in other units were broken. Definitely don't advise staying here
Stayed 1 night in Feb 2024
Response from Dannielle Rediresponse Specialist on 27 Feb 2024
Dear Carolyn,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS PHOENIX - WEST. We sincerely appreciate your comments in regards to the cleanliness of the room and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the lingering foul odor, no coffee available, limited towels and the other issues mentioned. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience.Thank you again for posting your review. Have a great day.Sincerely, Red Roof Management

2/10 Terrible

walter, EL PASO

Travelled with family
Disliked: Cleanliness, property conditions & facilities
A
Stayed 2 nights in Feb 2024
Response from Dannielle Rediresponse Specialist on 25 Feb 2024
Hello Walter, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS PHOENIX - WEST and I are saddened to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely, Red Roof Management

2/10 Terrible

Francis K, Houston

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from OnielRediresponse Specialist on 23 Feb 2024
Hi Francis,We are sorry you had a less than satisfactory experience, prompting your 1/5 rating following your stay at the HomeTowne Studios by Red Roof Phoenix - West. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

10/10 Excellent

Carlos Romero

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Gabrielle RediResponse Specialist on 2 Feb 2024
Thank you for taking a moment to leave a review, Carlos. The staff and I at the HomeTowne Studios by Red Roof Phoenix - West appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely, Red Roof Management

6/10 Okay

Magali

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I slept well, comfortable beds and temperature. A kitchen yes but with nothing to cook. The shower drips.
Stayed 1 night in Jan 2024
Response from Gabrielle RediResponse Specialist on 30 Jan 2024
Dear Magali,Thank you for your review following your stay at HomeTowne Studios by Red Roof Phoenix - West. I am happy that you slept well due to our comfortable bed and temperature. However, you stated that the kitchen had nothing to cook with. We have a dish kit available for purchase on site. The disk kit includes plates, bowls, silverware, glasses, saucepan and a lot more kitchenware. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Please know that we value you as our Red Roof guest and appreciate your feedback.Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Sincerely,Red Roof Management

4/10 Poor

Travis, Randolph

Stayed 12 nights in Jan 2024
Response from Xao RediResponse Specialist on 7 Feb 2024
Hello Travis,Thank you for sharing your feedback with us. Your review of the HomeTowne Studios by Red Roof Phoenix - West was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 2/5 score, I welcome any further information you can provide. It is through guest feedback that Red Roof is able to make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip.Respectfully,Red Roof Management

6/10 Okay

Louisa

Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Olivia RediResponse Specialist on 4 Jan 2024
Hello Louisa, Thank you for taking a moment to complete our survey. The staff at the HomeTowne Studios by Red Roof Phoenix - West and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

2/10 Terrible

Melissa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Refund ???
I paid for my room on-line. I was told when I called in that I could check in at 7am , we arrived at 7:30am and manager , rudely said, she never talked to me abd that we'd have to wait until 3:00pm. Nice couple said we could wait in their room and so we went to room and waited he left to take his girlfriend to work. Housekeeping came by and kicked us out for trespassing. Manager didn't let us explain. She DNR my reservation. Said to contact you guys for my refund
Stayed 1 night in Dec 2023
Response from Olivia RediResponse Specialist on 25 Dec 2023
Thank you, Melissa, for taking the time to tell us about your stay at the HomeTowne Studios by Red Roof Phoenix - West. I am disappointed that your experience did not meet your expectations, as you indicated the manager was rude, you were put on the DNR list and all the other concerns you mentioned. Please accept our sincerest apologies for the impact this had on your stay and can assure you that this is not reflective of our usual standards. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future, so your comments will be shared with management in an effort to fully address your concerns. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist

2/10 Terrible

Fortino

Disliked: Cleanliness
Stayed 1 night in Dec 2023
Response from Oniel Rediresponse Specialist on 23 Dec 2023
Hi Fortino,We are sorry you had a less than satisfactory experience, prompting your 1/5 rating following your stay at the HomeTowne Studios by Red Roof Phoenix - West. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

2/10 Terrible

Cindy

Stayed 2 nights in Dec 2023
Response from Toni-Ann RediResponse Specialist on 10 Jan 2024
Hello Cindy,I sincerely apologize that your stay at our Red Roof didn’t meet your expectations. I was disheartened to see it resulted in a 1/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.I do hope that you will return to our hotel, or any of our other Red Roof locations in the future.Sincerely,Red Roof Management

2/10 Terrible

George

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DONT EVER STAY HERE
The rooms stunk of cigarette smoke and cat urine. No blankets or pillows only one towel for two people. The door really didn't lock. When you get checked in they want a 100 for a deposit. Stay away from this place.
Stayed 1 night in Dec 2023
Response from Oniel Rediresponse Specialist on 19 Dec 2023
Hi George,I want to thank you for taking the time to post a review of your stay at the HomeTowne Studios by Red Roof Phoenix - West. Please accept our most sincere apologies for the concerns you described regarding the smell the room had and other inconveniences during your stay. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof ManagementRediresponse Specialist

2/10 Terrible

Kimberly

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT STAY HERE! Horrible experience. There was roaches in the bathroom. The room was dirty and smelled like smoke. We got locked out of our room from 3am-7am. The key did not work and the front desk was closed. There is no after hour number. The “emergency phone” did not work. We had to wait outside in the cold for 4 hours because our belongings were in the room.
Stayed 1 night in Dec 2023
Response from Oniel Rediresponse Specialist on 19 Dec 2023
Hi Kimberly,I want to thank you for taking the time to post a review of your stay at the HomeTowne Studios by Red Roof Phoenix - West. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read that you encountered pests at our hotel. Please know that at RedRoof we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I’ve shared your encounter with management. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,RedRoof Management

2/10 Terrible

Freddie

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The lady at the front desk at night is an angel. The rooms are trash. Lights w/ exposed wires hanging, holes in the walls, cold showers in December also. I let the hot water run for over 45 minutes & still never got hot. I ended up heating up water in the microwave & putting it in the sink so I could bird bath. Prostitutes crawling at night. I will NEVER rent there again. I'll sleep in my car first
Stayed 1 night in Dec 2023
Response from Chevanese RediResponse Specialist on 11 Dec 2023
Dear Freddie,We are sorry to hear your recent experience at the HomeTowne Studios Phoenix - West did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. Still, I'm glad you were pleased with your encounter with our night front desk clerk. At Red Roof, we appreciate your business and truly value your feedback. Sincerely,ChevaneseRed Roof Management RediResponse Specialist

6/10 Okay

Anita R

Business traveller
Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Chevanese RediResponse Specialist on 11 Dec 2023
Thank you, Anita, for being our guest at the HomeTowne Studios Phoenix - West. We value you as a our guest and welcome your 3/5 rating. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

4/10 Poor

Trroy

Business traveller
Room For Improvement
This is an excellent location. Staff was very nice. There was NO hot water for my entire 3 day stay. Management WAS notified, but the issue was apparently beyond their control. If they fix this issue, I will return, and reverse my review.
Stayed 3 nights in Dec 2023
Response from Chevanese RediResponse Specialist on 11 Dec 2023
Thank you, Trroy, for the feedback about your stay at the HomeTowne Studios Phoenix - West. I'm glad to hear that you enjoyed our hotel's location and your encounter with our staff. However, we apologize for any inconvenience you may have experienced during your stay as it relates to the lack of hot water. I really appreciate you bringing this to our attention.We understand that your overall experience fell far below your expectations, and we are committed to making improvements to ensure that this does not happen in the future. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better stay at Red Roof.Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

2/10 Terrible

Marie

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Recordo Rediresponse Specialist on 5 Dec 2023
Hello Marie, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS PHOENIX - WEST and I were saddened by your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Red Roof Management

2/10 Terrible

Robert

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I made choice of this place due to price and it looked clean online. I was told room was smoke free. Upon arrival, my first room smelled like a bar room. Total smell of smoke, the paint job was horrible, the furniture looked as though it was 3 years old. Not impressed at all. I asked for a different room. Room number 2, oh it gets better, not. Room number two had no working hot water for the shower. I reported it and said I do not want to switch again, it was just rediculous. So I basically took sink sponge baths my remaining days. I could not believe that I had to go to office and turn in dirty towels and ask for more. There were trash bags in the hallways of which people left. You also had to take care of own trash into a dumpster. The place should be condemned. And there also were so bugs crawling around the rooms that I noticed. It was a horrible experience.
Stayed 5 nights in Nov 2023
Response from Chevanese RediResponse Specialist on 14 Dec 2023
Thank you, Robert, for the feedback about your stay at the HomeTowne Studios Phoenix - West. I sincerely apologize that your stay didn’t meet your expectations. We regret the inconveniences you experienced in regarding to the unpleasant odor and the upkeep of the furniture in the first room. You also indicated that the second room had no working hot water for the shower. Please allow me to extend my sincerest apologies for any inconvenience caused and I really appreciate you bringing this to our attention. Your concerns regarding the the insects you reported have been noted and shared with our maintenance team to ensure that this matter is addressed. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. At Red Roof, we strive to provide guests with all the comforts of home, so I am disappointed to read that we weren’t able to provide you with that ideal home away from home experience you deserve. Thank you for sharing your concerns and I wish you all the best in your future travels.Sincerely,ChevaneseRed Roof Management RediResponse Specialist

10/10 Excellent

Robert

Liked: Amenities
Staff was attentive Parking lot was dirty
Stayed 1 night in Nov 2023

4/10 Poor

Mario

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Bad area
Stayed 2 nights in Nov 2023
Response from Antonio,RediResponse Specialist on 25 Nov 2023
Dear Mario,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS PHOENIX - WEST. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with what you described as the area being a bad area and not to your liking.We will take your comments into consideration to make changes to improve our customer experience. I do hope that you will return to our hotel, or any of our other brand locations in the future.Sincerely,Antonio,Red Roof Management RediResponse Specialist

6/10 Okay

Kennon

Travelled with partner
Disliked: Amenities, property conditions & facilities
Rooms need to be updated need more paint in shower was to small in for the price the room needs to be bigger
Stayed 2 nights in Nov 2023
Response from Antonio,RediResponse Specialist on 25 Nov 2023
Dear Kennon,Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS PHOENIX - WEST. I am sorry that your experience did not meet your full expectations. Please accept our sincerest apologies for what you described as he rooms needing an update and increase in size.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management RediResponse Specialist

10/10 Excellent

Kristal

Liked: Cleanliness, staff & service
Bath tub had no hot running water
Stayed 4 nights in Nov 2023
Response from LaTunde Murrant. Rewards Specialist on 24 Nov 2023
Dear Kristal,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS PHOENIX - WEST. It's great to see you enjoyed your stay, resulting in a 5/5 score. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. However, you mentioned that you were unsatisfied with the bathtub having no hot running water. This will be taken into consideration as we seek to ensure our guest are satisfied during their stay. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

2/10 Terrible

TJ

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Never checked IN the outside and inside the room was a MESS. ROOM not DIRTY roaches in the toilet. So nothing positive about this place. Never stay at this unsafe location.
Stayed 3 nights in Nov 2023

2/10 Terrible

Shari Elissa

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Gross
Stayed 1 night in Nov 2023
Response from Antonio,RediResponse Specialist on 16 Nov 2023
ear Shari Elissa,Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS PHOENIX - WEST. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for what you described as the property being gross/unclean and not to your liking.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management RediResponse Specialist

4/10 Poor

Allen Scott

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon entering their parking lot, men in “wife beater” T-shirts were standing around. As I left the parking lot, I had to wait for a woman dressed like a hooker to walk past, and then had to hesitate to turn left as a police car was driving into the motel.
Stayed 3 nights in Nov 2023
Response from Julie Oros Manager on 14 Nov 2023
Dear Allen, We are sorry to hear your recent experience at Hometown Studios Phoenix West, did not meet your expectations. I will certainly bring this to Our security company and staff attention in effort to address your concerns. We appreciate your business and truly value your feedback .

2/10 Terrible

Chris

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Got to properly 10 mins b4 closing and they were already closed couldn’t check k. Paid for a. Room we couldn’t stay at no one there off closed and would even let us get money back after traveling 9 hours will never book with property or Expedia again!!!!
Stayed 1 night in Nov 2023
Response from Devorine Red Roof Management on 14 Nov 2023
Hi Chris,Thank you sharing your experience with us. I am disappointed to hear that you were unable to check in as the office was closed upon arrival. I am so sorry for the inconvenience this caused on your travels. Your concern is taken seriously and your comments will be reviewed by the rest of the team in an effort to address this matter. Thanks a lot for sharing as our Red Roof brand continues to work on improving areas our guest find unsatisfactory. Thank you for choosing HomeTowne Studios by Red Roof Phoenix - West. We hope we have the opportunity to see you again in the future. Sincerely,Devorine Red Roof ManagementRediResponse Specialist

2/10 Terrible

Atahualpa

Disliked: Staff & service, property conditions & facilities
It was bad all around
Stayed 2 nights in Nov 2023

6/10 Okay

Verified traveller

Travelled with family
rooms show aging need pest/roach control phone didn’t work and light bulbs were out in lamps. Employees were polite and helpful
Stayed 2 nights in Nov 2023
Response from Antonio,RediResponse Specialist on 12 Nov 2023
Dear Valued Guest,I appreciate you sharing your feedback following your stay at the HOMETOWNE STUDIOS PHOENIX - WEST. I was saddened to read that your stay fell short of your expectations due to roaches, issues with amenities and the property lacking maintenance. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,Antonio,Red Roof Management RediResponse Specialist

2/10 Terrible

Janelle

Completely old, dirty, nasty. Do NOT stay here!
Stayed 2 nights in Nov 2023

2/10 Terrible

Lyanette

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking lot was dirty in unsafe conditions. People getting high, probation officers looking for people , and woke up to a vandalized car. Room was not clean and very outdated. We only had one towel for two occupants. No trash can. Bed was horrible, springs were broken and there were holes in the bed. This motel needs improvement in safety and cleanliness.
Stayed 2 nights in Nov 2023
Response from Xao Red Roof Management RediResponse Specialist on 8 Nov 2023
Dear Lyanette,We are sorry to hear your recent experience at the HomeTowne Studios by Red Roof Phoenix - West did not meet your expectations. You shared many distasteful downsides with us. I will certainly bring this to the property’s attention in an effort to address your concern. On behalf of Red Roof, we would like to thank you for sharing with us. We look forward to having you under our roof again.Sincerely,XaoRed Roof ManagementRediResponse Specialist

2/10 Terrible

TERESA

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Estada corriendo cucaracha no servía la regadera el refrigerador apestada el cuarto estaba horrible mente apestoso a cigarro lo reporte y solo puso un poquito de detergente fue una experiencia horrible no lo recomiendo
Stayed 1 night in Oct 2023
Response from Olivia RediResponse Specialist on 3 Nov 2023
Hello Teresa, I appreciate you sharing your feedback following your stay at the HomeTowne Studios by Red Roof Phoenix - West. I was saddened to read that your stay fell short of your expectations due to the insects you reported, the odor you described, the shower not being to your liking amongst all the other issues you highlighted that cause your experience to be less than ideal. Humble accept our apologies for the impact this had on your stay and can assure you that this is not reflective of our usual standards. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,OliviaRed Roof Management RediResponse Specialist

2/10 Terrible

Analilia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
At time of arrival I was told all rooms h been booked, but app still let me book. Terrible service, loud rooms
Stayed 1 night in Oct 2023
Response from Antonio,RediResponse Specialist on 31 Oct 2023
Dear Analilia,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS PHOENIX - WEST. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with what you described as excessive noise, unsatisfactory service in addition to issues with reserving a room. We will take your comments into consideration to make changes to improve our customer experience. I do hope that you will return to our hotel, or any of our other brand locations in the future.Sincerely,Antonio,Red Roof Management RediResponse Specialist

2/10 Terrible

Danielle

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Like- location is excellent and easy to find. The exterior looks great at first glance. Did not like- not greeted upon arrival. Staff carried on conversation as if I were not there. Front office was horrible as the check in area was very small. Staff was not friendly. My reservation was not easily found. I was told to initial and sign a two page form but not advised where to initial until I handed the form back and asked where I needed to sign.
Stayed 1 night in Oct 2023
Response from Antonio,RediResponse Specialist on 31 Oct 2023
Dear Danielle,Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS PHOENIX - WEST. It’s great to hear that you found our property to be conveniently located. On the other hand, I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for what you described as the staff being unfriendly/unprofessional among other concerns.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management RediResponse Specialist

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Olivia RediResponse Specialist on 30 Oct 2023
Thank you, our dear Valued Guest, for taking a moment to complete our survey. The staff at the HomeTowne Studios by Red Roof Phoenix - West and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

2/10 Terrible

Ashley

Disliked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Oct 2023
Response from Antonio,RediResponse Specialist on 29 Oct 2023
Hello Ashley, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS PHOENIX - WEST and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

2/10 Terrible

raul

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Antonio,RediResponse Specialist on 29 Oct 2023
Hello Raul Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS PHOENIX - WEST and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

2/10 Terrible

EBBY

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was dirty and smelled like chemicals. There was cigarette butts laying around the room.
Stayed 1 night in Oct 2023
Response from Olivia RediResponse Specialist on 27 Oct 2023
Hello Ebby,Thank you for your recent review of your stay at the HomeTowne Studios by Red Roof Phoenix - West. I am disappointed you had a less than satisfactory experience due to the lack of cleanliness in the room, the odor you encountered amongst the other detailed issues you highlighted that caused your experience to be less than ideal. Please accept our apologies for the impression this left with you about our brand and can assure you that this is not reflective of our usual standards. To uphold our company's high standards, your comments will be reviewed by staff, in an effort to ensure your experience is not repeated. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRed Roof Management RediResponse Specialist

4/10 Poor

TULLY

Disliked: Cleanliness, staff & service, property conditions & facilities
The receptionist wasn't polite I tried asking questions had a broken TV and the door lot wasn't safe enough
Stayed 1 night in Oct 2023
Response from Antonio,RediResponse Specialist on 26 Oct 2023
Dear Tully,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS PHOENIX - WEST. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with what you described as unprofessional staff and issues with amenities and safety. We will take your comments into consideration to make changes to improve our customer experience. I do hope that you will return to our hotel, or any of our other brand locations in the future.Sincerely,Antonio,Red Roof Management RediResponse Specialist

2/10 Terrible

Avalon

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely an unsafe place. I feel not feel comfortable staying here
Response from Olivia RediResponse Specialist on 24 Oct 2023
Dear Avalon, Thank you for taking the time to share your feedback following your stay at the HomeTowne Studios by Red Roof Phoenix - West. We sincerely appreciate your comments and we're very disappointed you were unhappy with your experience which prompt your 1/5 score. You indicated that you did not feel comfortable staying with us. Please accept our apologies for the impact this had on your stay. To uphold our company's high standards, we will take your comments into consideration to make changes to improve our customer experience. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRed Roof Management RediResponse Specialist

2/10 Terrible

Tyrone

Business traveller
Liked: Staff & service, room comfort
Not cool man
The room had roaches The desk charged me $100 dollar deposit I booked the next night and they.released my deposit The bank still showed it pending Then they demanded.another 100 deposit That caised my account to go negative. And cost me fees
Stayed 1 night in Oct 2023
Response from Olivia RediResponse Specialist on 24 Oct 2023
Dear Tyrone, I appreciate you sharing your feedback following your stay at the HomeTowne Studios by Red Roof Phoenix - West. I was saddened to read that your stay fell short of your expectations due to the pest you reported and all the other concerns that dampened your visit. I am very sorry for your experience. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,OliviaRed Roof Management RediResponse Specialist