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Reviews of Courtyard Scottsdale Salt River

3.5 out of 5
Courtyard Scottsdale Salt River
5201 N Pima Road, Scottsdale, AZ

Reviews

9.4

Exceptional

Rating 10 - Excellent. 561 out of 774 reviews" "
Rating 8 - Good. 168 out of 774 reviews" "
Rating 6 - Okay. 31 out of 774 reviews" "
Rating 4 - Poor. 9 out of 774 reviews" "
Rating 2 - Terrible. 5 out of 774 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Yadira

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Kara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at this Courtyard Marriott. It was close to great restaurants and indoor skydiving, and had ample parking. The rooms were very luxurious. The hotel restaurant had delicious food. We also enjoyed going into the hot tub during a light sprinkle of rain. It was beautiful. We had a great experience during our stay, thank you!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was super friendly and helpful! Loved that pool was heated so we could swim in Mid March. Beautiful property at an excellent location. We will be back! Also prices very reasonable.
Stayed 7 nights in Mar 2024

6/10 Okay

Cara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Ihab

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Outstanding customer service
Stayed 2 nights in Mar 2024

6/10 Okay

Tammy

Travelled with partner
Liked: Staff & service
This was just an average hotel. Not worth the price. The ice machine didn’t work. The fire pit on this hotel side was out of order had to go to other hotel next door for fire pit seating. The Mexican restaurant was not good, they put Italian cheese on tacos and the chicken in the quesadilla had a bad taste. Definitely not fresh food. The Bistro was great, the service was spot on And the food tasted good. The tv was blocked by 3 inches from one side of the bed due to the closet furniture (the room set up made no sense). This hotel was definitely not worth $250 per night. Disappointed.
Stayed 2 nights in Feb 2024
Response from Estefania Trautmann on 2 Mar 2024
Thank you for sharing your experience with us. While we're delighted to hear about the positive comments regarding our staff service, we're disappointed to learn that your overall experience fell below our standard. Your feedback is so valuable to us, and we will use it to improve and ensure a more enjoyable stay for our guests in the future. We hope to have the opportunity to welcome you back and provide you with a more memorable experience during your next visit to the area.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Estefania Trautmann on 20 Feb 2024
Thank you for the glowing 5-star rating! We're thrilled to hear you had a wonderful experience during your stay with us. Your satisfaction is our top priority, and we look forward to welcoming you back for another fantastic visit in the future!

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Ann - GM on 13 Feb 2024
Thank you for choosing our hotels while visiting Scottsdale! We are thrilled to see your rating of 5/5! So glad you had a great experience with us! See you next time!

10/10 Excellent

ANGELA

Excellent
Stayed 4 nights in Feb 2024
Response from Ann C. - GM on 23 Feb 2024
Thank you for taking the time to leave us your feedback! We appreciate your comment and are thrilled that you enjoyed your time with us. We hope to see you again soon.

10/10 Excellent

Neil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet, nicely decorated, very comfortable.
Stayed 1 night in Feb 2024
Response from Ann - GM on 13 Feb 2024
We love seeing 5/5 ratings and thank you so much for sharing yours here on Expedia! We ae glad that you had a comfortable, clean and quiet experience while staying with us. We look forward to welcoming you back the next time your travels bring you back to Scottsdale!

8/10 Good

Michelle

Stayed 2 nights in Jan 2024
Response from Tyler - AGM on 24 Jan 2024
Thank you for staying with us! We look forward to welcoming you again when your travels bring you back to Scottsdale.

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gem in the desert!
This newer Marriott is a welcome addition to the Scottsdale area. Conveniently located, we thoroughly enjoyed our 2-night stay. Rooms were immaculate-great amenities and a wonderful on-site bar/restaurant serving lovely breakfast and coffee options....and most importantly, the staff was warm and very accommodating. This will be our new go-to hotel when passing through town from now on!
Stayed 1 night in Jan 2024
Response from Marshauna on 17 Jan 2024
Thank you so much for your great review of our property! We are happy you enjoyed your stay with us and hope to see you again in the future!

10/10 Excellent

Mehmet

Stayed 1 night in Jan 2024
Response from Marshauna - AGM on 17 Jan 2024
Hello! Thank you for your 5 out of 5 rating for your recent stay with us! We hope to find you here again when your travels bring you back to the Scottsdale area!

10/10 Excellent

reham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great and comfortable
Stayed 2 nights in Jan 2024
Response from Marshauna on 16 Jan 2024
Hello - It’s fabulous to hear how much you loved your stay with us! Along with my team, I am grateful to have earned your “excellent” rating for our hotel. Thank you again for taking the time to leave a lovely rating. We look forward to having you as our guest in the future!

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Marshauna on 16 Jan 2024
Hello - It’s fabulous to hear how much you loved your stay with us! Along with my team, I am grateful to have earned your “excellent” rating for our hotel. Thank you again for taking the time to leave a lovely rating. We look forward to having you as our guest in the future!

10/10 Excellent

Jada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice getaway.
Conveniently located off the highway, yet very low noise level. All of the staff greeted us with a smile and were very welcoming. The food was amazing.
Stayed 3 nights in Jan 2024
Response from Marshauna on 16 Jan 2024
Hello - It’s fabulous to hear how much you loved your stay with us! Along with my team, I am grateful to have earned your “excellent” rating for our hotel. Thank you again for taking the time to leave a lovely rating. We look forward to having you as our guest in the future!

10/10 Excellent

Barney

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed stay at courtyard salt river. Convenient shuttle for close destinations. Staff was considerate and very helpful
Stayed 2 nights in Dec 2023
Response from Marshauna on 16 Jan 2024
Dear Barney, Thank you for taking the time to fill out a survey in regard to your recent stay with us. Thank you for staying at the Residence Inn Scottsdale Courtyard and we hope you choose to create more memories with us whenever your travels bring you back to Scottsdale.

10/10 Excellent

Barney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at courtyard salt river. Staff was great food was excellent shuttle was perfect for nearby excursions
Stayed 2 nights in Jan 2024
Response from Marshauna - Management on 16 Jan 2024
Dear Barney, Thank you for taking the time to fill out a survey in regard to your recent stay with us. Thank you for staying at the Residence Inn Scottsdale Courtyard and we hope you choose to create more memories with us whenever your travels bring you back to Scottsdale.

4/10 Poor

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
The air conditioner was very loud and kept me awake most of the night. At about 1:30 am, I did inquire at the front desk and they said they can put in a ticket with maintenance. Then, at 8:30 am the maid knocked on the door until I answered the door, and asked when I was going to leave.
Stayed 1 night in Jan 2024
Response from Marshauna on 16 Jan 2024
Hello, I would like to apologize for the incidents during your stay, we are always looking to make sure our guests are as comfortable as possible. If you would like to speak further about your stay please reach out.

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Neat tidy friendly employees
Stayed 2 nights in Dec 2023
Response from Eric Valenzuela on 5 Jan 2024
Thank you Julie for your great review, I appreciate the feedback. We hope to see you again in the future!

10/10 Excellent

Chris

Stayed 1 night in Dec 2023
Response from Eric Valenzuela on 5 Jan 2024
Thank you for the 5 out of 5 ranking, we hope to see you again!

10/10 Excellent

William, Palo Alto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Eric Valenzuela on 26 Dec 2023
Thank you for your rating, we hope you come back soon.

10/10 Excellent

BREANNE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and pool with restaurants and a Starbucks that makes it easy to rest and relax. Location is very nice, loved Scottsdale.
Stayed 4 nights in Dec 2023
Response from Eric Valenzuela on 26 Dec 2023
Thank you for staying with us and we are thankful for your review! We hope to see you again in the future.

10/10 Excellent

Carrie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this hotel! From first checking in (and receiving a complimentary upgrade), to a perfect room (clean, new, great shower, new TV, new beds with extra comfy pillow top foam on request, and more), to a delicious on site restaurant with the most delightful server, Joey, who helped me with dinner and chatting every night. The grounds were beautiful, including fire pits, a heated pool (I didn't partake, but saw many others enjoying it). There was even a complimentary movie being shown outside on my first night. Everyone and everything was absolutely wonderful. It ever back in the area this is where I'll stay! 😍
Stayed 3 nights in Dec 2023
Response from Eric Valenuzela on 26 Dec 2023
Thank you so much for your great review of our property! We are happy you enjoyed your stay with us and hope to see you again in the future!

10/10 Excellent

Nadia

Stayed 2 nights in Dec 2023
Response from Marshauna on 16 Jan 2024
Hello - It’s fabulous to hear how much you loved your stay with us! Along with my team, I am grateful to have earned your “excellent” rating for our hotel. Thank you again for taking the time to leave a lovely rating. We look forward to having you as our guest in the future!

10/10 Excellent

Caitlin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My partner and I have stayed here twice and loved it. The staff is amazing and the location and hotel itself is awesome.
Stayed 1 night in Dec 2023
Response from Eric Valenzuela on 5 Dec 2023
Hello Caitlin,Thank you for your 5 out of 5 review, we are happy to see that you have enjoyed your stay here twice. We are happy to have you with us and hope to see you soon!

10/10 Excellent

sue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable beds. Very spacious!
Stayed 1 night in Nov 2023
Response from Marshauna on 30 Nov 2023
Thank you for choosing the Salt River Courtyard as your choice of stay! Thank you for your valuable feedback! We hope to see you again with your travels bring you back to the Scottsdale area! Until then, safe travels and happy holidays!

10/10 Excellent

Randy

Stayed 2 nights in Nov 2023
Response from Eric Valenzuela on 26 Dec 2023
Thank you for the response, we hope to see you again!

10/10 Excellent

jaime

Stayed 2 nights in Sep 2023
Response from Eric Valenzuela on 23 Nov 2023
Thank you for your "5" out of 5 rating, we hope to see you back soon!

8/10 Good

Rene

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The property is wonderful. It’s in a business area so you’ll have to drive for food and shopping. The staff is 5 stars all the way. My only complaint breakfast. No complimentary breakfast!!!! Yes there’s a Starbucks and there is a “dining” center where they have a limited menu to order from. But just because you can doesn’t mean you should…$15 for tomato soup, really!? The in-room coffee and coffee maker is terrible so don’t bother with that. If you just need a place to rest your head in Scottsdale, this is your spot. Comfortable beds, wonderful HOT shower water pressure and a nice hot tub/pool to relax in, all wrapped up with excellent service by a caring staff.
Stayed 1 night in Nov 2023
Response from Eric Valenzuela on 6 Nov 2023
Hello Rene, Thank you for your valuable feedback, we appreciate your response as we love to hear what our guests thought of their experience. Courtyards look to offer a restaurant and Starbucks as part of an elevated experience. We hope you re-consider us in the future, thank you.

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Eric Valenzuela on 23 Oct 2023
Hello Linda,Thank you for your "10" out of 10 rating, we appreciate you taking the time to rate our property. WE hope to see you again in the future, thank you again!

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Toilets are to low for seniors. Hotel and staff was very nice. Great location.
Stayed 3 nights in Oct 2023
Response from Eric Valenzuela on 18 Oct 2023
Hello!Thank you for your 5 out of 5 rating, we thank you for choosing our property for your stay. We sure do have options for higher toilets, please feel free to ask our stay about those options.

10/10 Excellent

Lillian

Liked: Cleanliness, staff & service, property conditions & facilities
We had an amazing few days here, I special shout out to Beth serving us a great breakfast each morning with a great smile. The friendly bar man and AJ and Tom who drove us downtown every day loved chatting with them and there great suggestions on places to go. The receptionist where lovely. The cleaning lady went over and above to make our room stay spotless clean and not forgetting the chief lovely food. We look forward to returning
Stayed 6 nights in Oct 2023
Response from Estefania Trautmann on 14 Oct 2023
Thank you for your glowing review! We're thrilled to hear that you had an amazing stay with us. It's wonderful to know that Beth, AJ, and Tom contributed to your memorable experience. Our dedicated front desk and housekeeping staff always goes the extra mile, and we're delighted you appreciated their efforts. We can't wait to welcome you back for another fantastic stay. If you ever need assistance with your future plans, please don't hesitate to get in touch.

10/10 Excellent

Irrita

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every one was so nice and pleasant.
Stayed 2 nights in Oct 2023
Response from Eric Valenzuela on 11 Oct 2023
Hello, Thank you for your kind words and rating of "5" of 5, we hope to have you back soon!

10/10 Excellent

Stephen

Stayed 1 night in Oct 2023
Response from Eric Valenzuela on 6 Nov 2023
We appreciate your 5 out of 5 rating. We hope to see you soon.

8/10 Good

Paul

Liked: Cleanliness, staff & service, amenities
The pool was being renovated while I was there which was disappointing. They did offer a short tram ride to a nearby hotel to use their pool which worked out well. The hotel is in a business park so it was very quiet. But this also means there weren't any points of interest nearby such as restaurants, shops, etc.
Stayed 3 nights in Sep 2023
Response from Estefania Trautmann on 27 Sept 2023
Thank you for taking the time to share your feedback with us. We appreciate your understanding regarding the pool renovation and are delighted that our tram service to another pool was a suitable alternative. Whenever your travels bring you back to Scottsdale, Thank you for taking the time to share your feedback with us. We appreciate your understanding regarding the pool renovation and are delighted that our tram service to a nearby pool was a suitable alternative for you. If your travels bring you back to Scottsdale, we'd love to welcome you back for an amazing stay.

8/10 Good

Jennifer

Business traveller
Liked: Cleanliness, staff & service, amenities
A lot of noise starting at 11 pm. Elevators took waaayyy too long. But enjoyed the room, the food and drinks. Great shampoo and conditioner.
Stayed 3 nights in Sep 2023
Response from Estefania Trautmann on 15 Sept 2023
Thank you for sharing your feedback about your recent stay with us. We're pleased to hear that you enjoyed your room, food, drinks, and the quality of our amenities. We apologize for any inconvenience caused by noise disruptions and elevator delays during your stay. We take your comments seriously and will use them as an opportunity to improve our services. We hope we are able to host you again in the future.

8/10 Good

Misty

Stayed 1 night in Aug 2023
Response from Eric Valenzuela on 21 Sept 2023
Thank you for your rating of "4" out of 5, we hope to have you back soon.

8/10 Good

james

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't make'em like they uae to.
The best bed and shower. But the quietness coming from outside the room is not the best. Hear everything from neighboring rooms and the hallway is terrible. I got lucky that for mist of my stay,i didn't have neighbors.
Stayed 4 nights in Aug 2023
Response from Estefania Trautmann on 9 Sept 2023
We're delighted to hear you enjoyed our comfortable beds and quality showers. We apologize for the noise disruptions you encountered. We appreciate your feedback and will work on improving this concern to ensure a more peaceful stay in the future.

10/10 Excellent

rowena

Stayed 2 nights in Aug 2023
Response from Eric Valenzuela on 31 Aug 2023
Hello, Thank you for your "10" out of 10 rating, we look forward to seeing you in the future!

10/10 Excellent

Angelina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Eric Valenzuela on 27 Aug 2023
Hello, Thank you for your "10" out of 10 rating, we hope to see you soon!

10/10 Excellent

Karen, Boerne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel - very clean, nice neighborhood, bar and food!!
Stayed 1 night in Aug 2023
Response from Estefania Trautmann on 9 Sept 2023
Thank you for the kind words! We're thrilled to hear you had a great stay with us. Looking forward to welcoming you back!

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Eric Valenzuela on 16 Aug 2023
Hello Anthony, Thank you for the "10" out of 10 rating, we hope to see you again soon!

10/10 Excellent

Domonique

Liked: Cleanliness, staff & service, property conditions & facilities
I loved the entire stay. Definitely would recommend.
Stayed 1 night in Aug 2023
Response from Eric Valenzuela on 15 Aug 2023
Hello Domonique, I am happy to see that you loved your entire stay, also the "5" of 5 rating is great! We hope to see you again in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Marriott Yes Hotels.com No
I initially planned on staying for a couple days at the hotel, but my plans changed so I didn’t have opportunity to check out the pool area etc. However, during my stay I enjoyed the cleanliness and the comforts. On a side note I was very dissatisfied with Hotels.com when I tried to make changes to my reservations!! I would never use them again to make a hotel reservation, I go through the hotel directly. Third party reservations can be tricky and frustrating as was the case here!
Stayed 2 nights in Aug 2023
Response from Eric Valenzuela on 12 Aug 2023
Hello,Thank you for the review of our hotel "10" out of 10, we are happy to have meet your needs on this trip. We hope to see you again!

8/10 Good

Guy

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Comfortable for sure. So hot in Phoenix you couldn’t get cold water from faucet.
Stayed 2 nights in Jul 2023
Response from Eric Valenzuela on 31 Jul 2023
Hello, thank you for providing valuable feedback. We definitely appreciate all feedback form our guests; I am sorry that cold water was not available during your stay. I will definitely have our team look into that. We hope to get another opportunity to impress you. Thank you.

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Jul 2023
Response from Eric Valenzuela on 31 Jul 2023
Hello, thank you for the 5 of 5 rating. We hope to see you return again!

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Eric Valenzuela on 19 Jul 2023
Thank you for the perfect 10 of 10 rating! Hope to see you back!

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Eric Valenzuela on 4 Jul 2023
We are excited for the "10" out of 10 rating. We hope you choose us again!