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Reviews of Bluegreen Cibola Vista Resort and Spa, an Ascend Resort

3 out of 5
Bluegreen Cibola Vista Resort and Spa, an Ascend Resort
27501 N. Lake Pleasant Pkwy, Peoria, AZ

Reviews

8.8

Excellent

Rating 10 - Excellent. 650 out of 1134 reviews" "
Rating 8 - Good. 302 out of 1134 reviews" "
Rating 6 - Okay. 107 out of 1134 reviews" "
Rating 4 - Poor. 47 out of 1134 reviews" "
Rating 2 - Terrible. 28 out of 1134 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

michael, Phoenix

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from luis on 24 Apr 2024
Thank you for sharing your review, michael! We are thrilled to learn you enjoyed your vacation at our Cibola resort. We would be honored to have you stay with us again!

8/10 Good

Deborah

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property is dated, but clean, employee’s very nice.
Stayed 4 nights in Apr 2024
Response from luis on 17 Apr 2024
Thank you for sharing your kind review, Deborah! We are thrilled to hear you enjoyed your vacation at our Cibola resort. We would be happy to have you stay with us again!

8/10 Good

Angie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This property is beautiful with a very large, nice pool area and the food truck and bar was a really nice bonus. Great service and food too.I have 2 teenage daughters and they played tennis, and we loved the outdoor games around the property. Very clean grounds, and we felt safe as my husband wasnt there with us. There were a few issues with our Junior Suite but overall it accomodated us 3 well and when I had to call for maintenance they were there within minutes to fix the problem. I would definitely stay at this resort property again and recommend to friends and family.
Stayed 4 nights in Apr 2024
Response from luis on 8 Apr 2024
Thank you for sharing your review, Angie! We are thrilled to learn you enjoyed your vacation at our Cibola resort. We would be honored to have you stay with us again!

8/10 Good

Crissi

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from luis on 1 Apr 2024
Thank you for sharing your kind review, Crissi! We are thrilled to hear you enjoyed your vacation at our Cibola resort. We would be happy to have you stay with us again!

10/10 Excellent

Philip

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The resort rooms are large and provide everything you need. The staff is helpful and the food truck by the pool is very convenient and the food was good. The pool is large and plenty of places to sit and relax. The location is near many restaurants and stores.
Stayed 4 nights in Mar 2024
Response from luis on 29 Mar 2024
Thank you for sharing your 5-star review, Philip! We are thrilled to learn you enjoyed your vacation at our Cibola resort. We would be honored to have you stay with us again!

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Loved our stay but there are a few things that would have made it exceptionally. Check in was delayed and there wasn’t extra toilet paper. Nothing to horrendous but it is the little things.
Stayed 2 nights in Mar 2024
Response from luis on 27 Mar 2024
Thank you for sharing your kind review, Michael! We are thrilled to hear you enjoyed your vacation at our Cibola resort. We would be happy to have you stay with us again!

10/10 Excellent

Judy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Home away from home!
Stayed 2 nights in Mar 2024
Response from luis on 26 Mar 2024
Thank you for sharing your 5-star review, Judy! We are thrilled to learn you enjoyed your vacation at our Cibola Vista resort. We would be honored to have you stay with us again!

10/10 Excellent

Mark

Liked: Cleanliness, amenities, property conditions & facilities
Came for MLB spring training for spring break with family. Loved this place.
Stayed 4 nights in Mar 2024
Response from Aliyah on 15 Mar 2024
Thank you so much for your review!

8/10 Good

Peter

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We loved the pool and our kids loved the pool as well. The food truck was reasonably priced and good food. The drinks were more expensive than they should have been. We loved playing ping pong, they had some great activities, and the staff was friendly. The room was spacious and clean, although there were not enough blankets for our son from the hide a bed, but when we called to get an extra blanket, we were left on hold for 15 minutes and never got the blanket. Other than that one minor hiccup, we had a great time and enjoyed our stay. We will be back...and that is a threat.
Stayed 3 nights in Feb 2024
Response from luis on 5 Mar 2024
Thank you for sharing your detailed review with us, Peter! It is our mission to provide our guests with the utmost positive experience. So, we are pleased to learn that you enjoyed your vacation at our Cibola resort. We would be honored to have you stay with us again!

6/10 Okay

Dalila

Stayed 2 nights in Mar 2024
Response from luis on 25 Mar 2024
We appreciate you sharing your feedback, Dalila! We are glad to hear you enjoyed your vacation at our Cibola Vista resort. Your review regarding your stay is useful to help us become a better property. We would be glad to have you stay with us again.

10/10 Excellent

glen, highland park

Liked: Cleanliness, amenities, property conditions & facilities
Great unit even had a washer/dryer. We would definitely stay there again.
Stayed 3 nights in Jan 2024
Response from luis on 5 Feb 2024
Thank you for sharing your 5-star review, glen! We are thrilled to learn you enjoyed your vacation at our Cibola Vista resort. We would be honored to have you stay with us again!

10/10 Excellent

lee, bellerive

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing property! Spent 4 nights here and didnt want to leave. Spectacular pools, spotless rooms, grounds immaculate and staff were wonderful. Already planning our next visit!
Stayed 4 nights in Dec 2023
Response from luis on 29 Jan 2024
Thank you for sharing your 5-star review, lee! We are thrilled to learn you enjoyed your vacation at our Cibola Vista resort. We would be honored to have you stay with us again!

10/10 Excellent

Keina M

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
nice property.
Stayed 6 nights in Dec 2023
Response from luis on 22 Jan 2024
Thank you for sharing your 5-star review, Keina M! We are thrilled to learn you enjoyed your vacation at our Cibola Vista resort. We would be honored to have you stay with us again!

8/10 Good

Mary

Travelled with family, Travelled with partner
Liked: Cleanliness, property conditions & facilities
TV situation is sub par. No streaming options and no program guide for cable. Also need ports for power cords, charging stations, etc. Furniture in suite is not comfortable for relaxing. A proper restaurant/cafe, especially an all-day coffee bar, would be a plus especially because this property is not close to anything. Staff was friendly and helpful. The Spa is top notch, as is the adult pool.
Stayed 4 nights in Jan 2024
Response from luis on 22 Jan 2024
Thank you for sharing your detailed review with us, Mary! It is our mission to provide our guests with the utmost positive experience. So, we are pleased to learn that you enjoyed your vacation at our Cibola Vista resort. We would be honored to have you stay with us again!

10/10 Excellent

Barbara

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from luis on 16 Jan 2024
Thank you for sharing your 5-star review, Barbara! We are thrilled to learn you enjoyed your vacation at our Cibola Vista resort. We would be honored to have you stay with us again!

10/10 Excellent

Fred

Stayed 3 nights in Jan 2024
Response from luis on 15 Jan 2024
Thank you for sharing your 5-star review, Fred! We are thrilled to learn you enjoyed your vacation at our Cibola Vista resort. We would be honored to have you stay with us again!

8/10 Good

Chad

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from luis on 8 Jan 2024
Thank you for sharing your review, Chad. We are so happy to hear you enjoyed your vacation at our Cibola Vista resort. We would be glad to have you stay with us again!

6/10 Okay

Eric

Travelled with family
Liked: Cleanliness
Holiday stay
Registered stay for 4, had to go back and request bedding for sleeper sofa. The staff on golf carts making noise very early (7am) was unnecessary.
Stayed 4 nights in Dec 2023
Response from luis on 31 Jan 2024
Thank you for taking the time to share your review, Eric. We would like to extend a sincere apology regarding the issues you experienced. We will be sharing your insight with our team.

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in Dec 2023
Response from luis on 31 Jan 2024
Thank you for sharing your 10/10 review, Amy ! We are thrilled to learn you enjoyed your vacation at our Cibola Vista resort. We would be honored to have you stay with us again!

8/10 Good

Shawn, San Diego

Travelled with partner
Liked: Cleanliness
Stayed 2 nights in Dec 2023
Response from luis on 26 Dec 2023
Thank you for sharing your review, Shawn. We are so happy to hear you enjoyed your vacation at our Cibola Vista resort. We would be glad to have you stay with us again!

6/10 Okay

Orlando

Stayed 2 nights in Dec 2023
Response from luis on 26 Dec 2023
Thank you for sharing your review, Orlando. We are so happy to hear you enjoyed your vacation at our Cibola Vista resort. We would be glad to have you stay with us again!

10/10 Excellent

Richard Charles

Liked: Cleanliness, amenities, property conditions & facilities
This is a beautiful place to stay. Upon arrival the check in process is quick and easy, you check in and are directed to the concierge who will give you a map of the property and a list of local shopping and dining options. Each room is equipped with a full kitchen as well as a washer and dryer.. There is a large pool with water slide as well as a hotbpool and a on site food truck that is open 7 days a week serving comfort food. The property has plenty of parking and is located in a safe area with plenty to do nearby. Ive stayed here twice and have enjoyed long walks at the nearby Sunrise peak park. The property is a mile away from a large shopping district with a Fryes, Super Target, Aldi and a handfull of restaurants and fast food places. You don't have to go far to eat or buy food to stock the kitchen that is in your room. Overall this is a great place to stay and I highly recommend it.
Stayed 8 nights in Dec 2023
Response from luis on 26 Dec 2023
Thank you for sharing your 5-star review, Richard Charles! We are thrilled to learn you enjoyed your vacation at our Cibola Vista resort. We would be honored to have you stay with us again!

10/10 Excellent

Susan

Stayed 11 nights in Nov 2023
Response from luis on 26 Dec 2023
Thank you for sharing your 5-star review, Susan! We are thrilled to learn you enjoyed your vacation at our Cibola Vista resort. We would be honored to have you stay with us again!

8/10 Good

Mark

Travelled with family, Travelled with family and small children
Liked: Amenities, property conditions & facilities
Definite resort feel with amenities. We have stayed here before and will stay again. Its a time-share property so if you’re not an owner your room choice/request will be whatever is leftover (view/access/location). Housekeeping recently changed from third-party to in-house corporate and should get better. Upon check-in we found stained sheets on bed and black-mold on shower tiles. Housekeeping mgr apologized and immediately corrected and explained the old team was let go and brand new staff is being trained during busy holiday week. I noticed the training and teamwork through the week after initial check-in issues.
Stayed 8 nights in Nov 2023
Response from luis on 28 Nov 2023
Thank you for sharing your review, Mark! We are thrilled to learn you enjoyed your vacation at our Cibola Vista resort. We would be honored to have you stay with us again!

10/10 Excellent

Clarissa

Stayed 2 nights in Sep 2023
Response from luis on 28 Nov 2023
Thank you for sharing your 5-star review, Clarissa! We are thrilled to learn you enjoyed your vacation at our Cibola Vista resort. We would be honored to have you stay with us again!

8/10 Good

Stephannie

Stayed 2 nights in Nov 2023
Response from luis on 27 Nov 2023
We appreciate you sharing your insight, Stephannie ! We are glad to hear you enjoyed your vacation at our Cibola Vista resort. We would be thrilled to have you stay with us again.

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The resort was very beautiful and clean . It would have been nice to have had a restaurant on site, food truck was nice, but we like a sit down restaurant.
Stayed 2 nights in Nov 2023
Response from luis on 15 Nov 2023
Thank you for sharing your 5-star review, Linda! We are thrilled to learn you enjoyed your vacation at our Cibola Vista resort. We would be honored to have you stay with us again!

10/10 Excellent

Xiomara, Surprise

Liked: Cleanliness, property conditions & facilities
Beautiful cabin completely equipped , very clean , beautiful scenes , installation and pools
Stayed 2 nights in Aug 2023
Response from luis on 4 Oct 2023
Thank you for sharing your 5-star review, Xiomara! We are thrilled to learn you enjoyed your vacation at our Cibola vista resort. We would be honored to have you stay with us again!

8/10 Good

Jon

Liked: Cleanliness, property conditions & facilities
for a business trip the hotel was fine. didnt use the facilities
Stayed 2 nights in Sep 2023
Response from luis on 26 Sept 2023
Thank you for sharing your review, Jon. We are so happy to hear you enjoyed your vacation at our Cibola Vista resort. We would be glad to have you stay with us again!

10/10 Excellent

Leanna Ruth

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
This property was very clean and the furniture was NOT worn out and uncomfortable. Staff was friendly and helpful at check-in.
Stayed 4 nights in Sep 2023
Response from luis on 19 Sept 2023
Thank you for sharing your 5-star review, Leanna Ruth! We are thrilled to learn you enjoyed your vacation at our Cibola resort. We would be honored to have you stay with us again!

8/10 Good

Jesse, Prescott

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room we booked did not match the picture we saw online we were told the pictures were old pictures and the room felt cave like not impressed with the room the rest was quite nice
Stayed 3 nights in Sep 2023
Response from Dori-Marie on 18 Sept 2023
We very much appreciate and value your feedback and will share it with our team. We strive to continuously improve the quality of our services to provide an exceptional experience for our guests

10/10 Excellent

Brandt

Stayed 3 nights in Sep 2023
Response from luis on 9 Oct 2023
Thank you for sharing your 5-star review, Brandt! We are thrilled to learn you enjoyed your vacation at our Cibola Vista resort. We would be honored to have you stay with us again!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Stayed 2 nights in Aug 2023
Response from luis on 30 Aug 2023
Thank you for sharing your 10/10 review, We are thrilled to learn you enjoyed your vacation at our Cibola Vista resort. We would be honored to have you stay with us again!

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Only thing we did not like was the operation of the front entrance. The door closer was set so tight that it took almost all my strength to open it from outside or inside. I hope there is never a fire there, as older people would not have the strength to get that door open quickly. Funny, I remember this being the same case last time we stayed there in 2020 in a different unit. This should be remedied before an unnecessary accident happens. A customer could easily lose a finger as the door slams shut...too hard to hold it from closing because the closer is too tight. We stayed in unit 3416.
Stayed 2 nights in Aug 2023
Response from luis on 5 Sept 2023
Thank you for sharing your 5-star review, Michael! We are thrilled to learn you enjoyed your vacation at our Cibola Vista resort. We would be honored to have you stay with us again!

10/10 Excellent

Parthenia

Travelled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in Aug 2023
Response from luis on 28 Aug 2023
Thank you for sharing your 10/10 review, Parthenia! We are thrilled to learn you enjoyed your vacation at our Cibola Vista resort. We would be honored to have you stay with us again!

8/10 Good

Mariah

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms & lovely pool area
Stayed 2 nights in Aug 2023
Response from luis on 5 Sept 2023
Thank you for sharing your review, Mariah. We are so happy to hear you enjoyed your vacation at our Cibola Vista resort. We would be glad to have you stay with us again!

10/10 Excellent

S.

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from luis on 23 Aug 2023
Thank you for sharing your 5-star review, S! We are thrilled to learn you enjoyed your vacation at our Cibola Vista resort. We would be honored to have you stay with us again!

10/10 Excellent

Juan

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Awesome place great staff
Stayed 4 nights in Aug 2023
Response from luis on 5 Sept 2023
Thank you for sharing your 5-star review, Juan! We are thrilled to learn you enjoyed your vacation at our Cibola Vista resort. We would be honored to have you stay with us again!

10/10 Excellent

Elize

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
There was a mix up with my reservation due to booking through a third party. Cynthia was more than willing to accommodate those needs so that our stay was great. Will definitely be coming back in the future!
Stayed 2 nights in Aug 2023
Response from luis on 14 Aug 2023
Thank you for sharing your 5-star review, Elize! We are thrilled to learn you enjoyed your vacation at our Cibola Vista resort. We would be honored to have you stay with us again!

8/10 Good

Vanessa

Stayed 4 nights in Aug 2023
Response from luis on 14 Aug 2023
Thank you for sharing your review, Vanessa. We are so happy to hear you enjoyed your vacation at our Cibola Vista resort. We would be glad to have you stay with us again!

10/10 Excellent

SUSAN

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from luis on 4 Aug 2023
Thank you for sharing your 5-star review, SUSAN! We are thrilled to learn you enjoyed your vacation at our Cibola Vista resort. We would be honored to have you stay with us again!

10/10 Excellent

Susana

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Love the grandness of the pool ad 3 story buildings in the southwest flavor, beautiful! We had an enjoyable tasty Arizona, California burgers, chicken tenders and loaded fries at the food truck along with delicious virgin drinks. Loved the people there and Cynthia who helped us tremendously at the front desk!
Stayed 2 nights in Jul 2023
Response from Dori-Marie on 1 Aug 2023
Thank you for taking the time to share your experience at The Cibola Vista, Sara. We’re so thrilled to hear you enjoyed staying with us. We will happily share your compliments with our team. We look forward to seeing you again!

4/10 Poor

Annaliza

Travelled with family and small children
Liked: Amenities
The pool was amazing. Did not like the fact that we waited an hour for our room to be ready. The ceiling in the bathroom was leaking all night. Although , they came the next day to fix it but unfortunately it still leaked all night which was noisy and we kept emptying the bowl so it would not overflow , we put towels all over the bathroom floor so that we would not slip . It was just inconvenient.
Stayed 2 nights in Jul 2023
Response from Dori-Marie on 1 Aug 2023
Thank you for your feedback. We will be addressing your concerns.

10/10 Excellent

Erika

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Loved every bit of this place!! Definetely will be coming back!
Stayed 2 nights in Jul 2023
Response from Dori-Marie on 1 Aug 2023
Thank you for taking the time to share your experience at The Cibola Vista, Sara. We’re so thrilled to hear you enjoyed staying with us. We will happily share your compliments with our team. We look forward to seeing you again!

10/10 Excellent

Billie

Travelled with group
Liked: Cleanliness, room comfort
The resort was fantastic, my only complaint is not enough parking especially when it’s 112 degrees out and you’re walking from several buildings away. The rooms where wonderful and clean and will definitely stay there again.
Stayed 2 nights in Jul 2023
Response from luis on 26 Jul 2023
Thank you for sharing your 10/10 review, Billie! We are thrilled to learn you enjoyed your vacation at our Cibola Vista resort. We would be honored to have you stay with us again!

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Good stay
Stayed 2 nights in Jul 2023
Response from luis on 26 Jul 2023
Thank you for sharing your 5-star review, Michael! We are thrilled to learn you enjoyed your vacation at our Cibola Vista resort. We would be honored to have you stay with us again!

4/10 Poor

Jeana

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Jun 2023
Response from luis on 28 Jun 2023
Thank you for taking the time to share your review, Jeana . We would like to extend a sincere apology regarding the issues you experienced. We will be sharing your insight with our team.

8/10 Good

Dakota

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
Disappointing for the cost
We went for a weekend getaway, my spouse, 2 children and myself. We booked through hotels.com and they put us in a Jr Suite and that was WAY too small. I would recommend for a couple only but with two kids we were on top of each other. I slept on the sofa couch with my youngest and it was awful. The mattress is maybe 3 inches thick, you feel every part of the couch through it. The tv isn't angled toward the couch it is also outdated and you are unable to mirror a movie from your phone or connect with a cord- would have been useful for the kids since they don't have great options. The bathrooms at the pool were quite disgusting although I know it was a very busy weekend my biggest concern is how unsafe they were. The bathrooms at the pool are slick tile and there are no rubber mats at all when a soaking wet person goes in. My 4 year old slipped the moment she walked in and got hurt. Any encounter I had with staff after check in was okay, they seemed unhappy. House keeping knocked on our door almost an hour before check out asking when we are leaving then waiting outside our door until we left. My last complaint is when you check in you have to go get a parking pass, where you are taken to a room to be bullied into going on a tour of their property so they can sell you a timeshare or something. They were worse than car salesmen. I want to come here to RELAX. I do like the resort it was our second time coming but this time was disappointing.
Stayed 2 nights in May 2023
Response from luis on 7 Jun 2023
We appreciate you sharing your feedback, Dakota! We are glad to hear you enjoyed your vacation at our Cibola Vista resort. Your review regarding your stay is useful to help us become a better property. We would be glad to have you stay with us again.

10/10 Excellent

David

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Good time
Stayed 4 nights in May 2023
Response from luis on 26 May 2023
Thank you for sharing your 5-star review, David ! We are thrilled to learn you enjoyed your vacation at our Cibola resort. We would be honored to have you stay with us again!

8/10 Good

Juanita

Stayed 2 nights in May 2023
Response from luis on 2 Jun 2023
We appreciate you sharing your feedback, Juanita! We are glad to hear you enjoyed your vacation at our Cibola vista resort. Your review regarding your stay is useful to help us become a better property. We would be glad to have you stay with us again.