Pretty Good--A Little Disappointed Posted 10-Aug-2014
We usually use Days Hotel just a few miles west of here. We decided to try this hotel because it was a little closer. It was a bit more expensive, but the rooms were clean, the breakfast was good, and the staff was pleasant. Our only disappointment was, that although free wifi was advertised, we only had consistent internet service for two days. Although we mentioned it to the staff on several occasions, we were never given an explanation nor did any staff ever say they were sorry for the problem, they just mentioned how frustrating it was for them as well. Finally, at check-out, we mentioned that we had incurred additional cell phone charges in order to use the internet and we thought that we should get a refund on our bill. The receptionist took our contact info and said the manager would get in touch us by phone or email. After waiting seven hours, we finally called her. She stated that it was AT&T's problem and they had no control over it. She said the only thing she could do was say she was sorry. Finally she reluctantly agreed to refund the amount of the cell phone overages--$40. This seemed like a meager compensation for six days without internet -- a major inconvenience. So, assuming that the internet is usually working, I think this could be a pretty good stay for a reasonable price.
Comment from Hotel Management
12-Aug-2014 by Molly, Hotel Management
Thank you for taking the time to write a review. Thank you for the comments on the room, the breakfast and the staff. I am very sorry for the inconvenience with the internet being down. Our management team understands how frustrating this can be and how necessary internet access is. Even though the situation was out of our control I am sorry the staff was unable to give an explanation or say they were sorry. I will discuss with the staff as a training issue. The problem has been rectified and should no longer be an issue. We hope you will allow us the opportunity to welcome you back another time.