Outdoor pool

Reviews of Juliana Hotel Phnom Penh

3.5 out of 5
Juliana Hotel Phnom Penh
Juliana 152 Road, Sangkat Vealvong,, Khan 7 Makara, 16, Phnom Penh, PNH

Reviews

7.6

Good

Rating 10 - Excellent. 20 out of 114 reviews" "
Rating 8 - Good. 54 out of 114 reviews" "
Rating 6 - Okay. 31 out of 114 reviews" "
Rating 4 - Poor. 6 out of 114 reviews" "
Rating 2 - Terrible. 3 out of 114 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

8.0/10

Amenities

7.2/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Travelled with family, Travelled with group
Juliana hotel
It was ok
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 1 night in Nov 2019

8/10 Good

:)

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.................................................................................................................................................................................................................. :)
Stayed 2 nights in Sep 2019

10/10 Excellent

ananda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

8/10 Good

Chun Hong

Liked: Cleanliness, staff & service
Rustic setting amidst the bustle of the city
Had a resort-like experience. Good value for the budget-conscious. Major eateries and tourist spots all within reach. Variety of food can be improved.
Stayed 3 nights in Mar 2019

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Quiet for the most pArt as it was low season. Older hotel with issues with brown water coming from faucets, old electronics, our phone did not work, the rooms not facing the pool are very dark. Pool is somewhat clean, the breakfast area is very simple, mostly Asian food.
Stayed 10 nights in Dec 2018

8/10 Good

Phil, Poole

Liked: Cleanliness, staff & service, room comfort
Decent hotel for price
The hotel has a good size pool, the Wi-Fi is good, the breakfast decent, the rooms a good size. The hotel has seen better days but for the price, I can't complain.
Stayed 2 nights in Oct 2018

6/10 Okay

Brenda

Disliked: Property conditions & facilities
Classic hotel with old rooms
The hotel looks classic on the outside, but the rooms are rather old.
Stayed 2 nights in Jan 2018

8/10 Good

Ju Hun

Liked: Cleanliness, staff & service, room comfort
Comfortable
Comfortable...
Stayed 1 night in Dec 2017

8/10 Good

Sila, London, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boutique hotel in central Phnom Penh.
My first time at hotel, but sisters always stay here on previous trips. Good building presentation. Inside is good. Outside surrounding streets are not so clean. Pool is adequate: feel bigger than picture. Best about hotel is the Breakfast buffet (included in room price): food choice is great, can easily over-eat if not careful. The other best about hotel is the Dinner buffet $17: could not ask for anything more in terms of food choice. Again take care not to over-eat. People from outside hotel also come here for their dinner. Best value in town. Staff are among the best.
Stayed 2 nights in May 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Great value
Great food at affordable prices. Reception manager Mrs Him was wonderful - a real asset to the smooth running of front desk. Other staff very polite but limited English.

8/10 Good

HUNG CHING, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The price is good for value, and the pool is very nice.

6/10 Okay

SHENG MIN, Taipei

Good Location for Phnom Penh stay
Location is ok Air Conditioner not well enough

8/10 Good

TAL, Israel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recomandable!!!
Very nice hotel, looks and feels much more than we paid for. Reccomendable!!!!!

6/10 Okay

Christina, USA

Ok hotel
Fine for one night. Location is sketchy.

8/10 Good

Osmand, Panama

Liked: Staff & service
Nice Hotel in Nom Pen
Nice breakast buffet. Good location. Tasty welcome fruits.

10/10 Excellent

Santi, Phnom Penh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service , pillows a bit too firm, very good
Really enjoyed my stay and will return to Juliana hotel again. Wi-fi bit of a let down. . Very clean room , room service great. Over all very happy.

6/10 Okay

joannakan

room good
room is good but one of the room got stuck for no reason on the last night of stay. Please kindly do some maintenance for the room.

6/10 Okay

Pilot Adam

Liked: Cleanliness, staff & service
Good for the money
The hotel was a good choice for the money. Mid range resort. I booked it because it had a pool and the pool was nice. The location isn't anywhere special as it is inland but the Tuk Tuks and take you anywhere you need to go at a very low cost. Overall it's a good place. The breakfast is good and included in the rate.

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Cambodia
Best hotel on our trip but don't eat the breakfast food. Within minutes of eating, I became ill.

10/10 Excellent

Chhay

Liked: Cleanliness, staff & service, room comfort
Friendly staff
will stay again! friendly staff. breakfast ok. good value for money!

4/10 Poor

Birdgirl

Liked: Cleanliness, room comfort
Disliked: Staff & service
ok
Room was comfortable enough, outside pool and jacuzzi were great, breakfast buffet below average and prices in the restaurant on the steep side. Looks and smells a bit like a relic. OK to stay here if you are on a budget and planning on being out and about most of the day otherwise fork out a bit extra.

8/10 Good

john, sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value hotel
Beautiful pool , great room sizes , terrific location we would stay at the juliana again.

8/10 Good

Kirk, Australia - VIC - Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Good; Value: Economical; Service: Good; Cleanliness: Pleasant;

10/10 Excellent

susan, Australia - VIC - Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities
excellent staff organised bus to siem reap

8/10 Good

Wan

Liked: Cleanliness

6/10 Okay

William, Singapore

Disliked: Staff & service
Plain old hotel
The room was clean but bare.Plain cement flooring. The facilities were even simpler, old and drab! The location was way out of the town centre. Breakfast was minimal, the menu stayed unchanged all the 5 days we were there! We wont be going there for our next visit!

8/10 Good

James SF Bay Area

Liked: Cleanliness, room comfort
Good value hotel--will return in future
This is a good value hotel and the room I stay at was very nice and clean. However, the staff, esp. the front desk and restaurant, may need more training. They have an excellent assistant manager (Filipino) who is very knowledgeable and understands how to run a hotel. Excellent pool area! Hotel is not located near the River front area so it's not centrally located. But the hotel itself is quite nice. They did a good job of booking me a bus for Siem Reap/Angkor Wat--bus picked me up at hotel. Will return and stay here again when in Phnom Penh.

8/10 Good

Stephanie, Thousand Palms, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our home in Phnom Penh
Hotel was clean and comfortable, although it was located on a side street away from the river, surrounded by somewhat run down neighborhood.

10/10 Excellent

Simon & Gillian, Suffolk, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An oasis of calm in busy Phnom Penh
The Juliana Hotel was excellent in all respects, friendly and welcoming staff, fine food with a wide ranging menu, an excellent pool. Really good value. Location is not ideal being a long walk from the waterfront but a Took Took will take you there for a couple of dollars. We were very ppeased with our choice of hotel.

6/10 Okay

Verified traveller

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Bad for reputation
Request paying transfer for first time visit to Phnom Penh, NO SHOW. BAD Safe deposit box repeatedly problem (automatically open after a certain time or press any button also can open). Restaurant will only serve ur food after they hv cook all ur order, food cook first become cool.

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
basic hotel
Breakfast is basic, hotel is quite old, swimming pool is ok

6/10 Okay

Charles, Hong Kong

Disliked: Property conditions & facilities, room comfort
Standard hotel
Old and basic

6/10 Okay

Verified traveller

Liked: Room comfort
We think we find what we expect

10/10 Excellent

Amanda, Australia - QLD - Cairns

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Nice ; Value: Economical; Service: Outstanding; Cleanliness: Immaculate;

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Cambodia First visit .
Taxi required to visit anywhere from this hotel . The reception staff were no helpful and did not wish to communicate . Rooms quiet and clean , good swimming pool . Good selection of food at the breakfast buffet .

4/10 Poor

johnbrooks

Liked: Cleanliness
An Ok hotel but not worth it
The hotel is not too bad. It has a nice pool and the staff are very friendly (but not especially helpful). The rooms are fairly standard but getting along a bit in age and with a number of age related quirks. The breakfast was ok but no where near as good as the other places I have stayed at in Phnom Penh. On the down side the internet in my room only worked for a total of 2 hours. The internet on the first floor and lobby was OK but instead of moving me to a room that had working internet the staffs' solution was to have me do my work in the lobby. As I was there for a conference I need to do work in the evening this was annoying. When I booked I made sure that I chose a hotel that had internet in the rooms. The internet is, understandably, not great in Cambodia but it is Ok and in three visits this is the first time that I have had this type of problem. The location is also not that great. The neighbour hood is OK but it is quite far from anywhere you would want to go. Also, there are no decent restaurants within walking distance so you are left overpaying for a mediocre buffet lunch/dinner in the hotel restaurant if you want to eat close to the hotel. (There are lots of great, inexpensive places to eat out in Phnom Penh so this is a definite negative.) On the whole you would be better staying at a hotel closer to the centre. I am sure you can find a better place with better service (and working internet) for cheaper that is in a much better location.

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Great pool
The hotel is very old and tired and in need of renovation in the rooms. The pool is however excellent, but don't expect any service at the pool! I had to ask for a towel one morning from a nearby cleaner as there was no one around, she wasn't too happy about it, but got one. Then someone else turned up and she said she couldn't get another towel!!

8/10 Good

Papa Kauffman

Liked: Cleanliness, staff & service, room comfort
I loved Juliana
The staff was courteous, the rooms were kept nicely clean and the beds were alway beautifully remade. The dining was sumptuous especially the dinner Khmer fare. Breakfasts were delicious as well. The hotel was like a bright star compared to the surrounding area...very comforting to approach in a Tuk-Tuk!

8/10 Good

Dawn

Liked: Room comfort
Surprisingly good value
Once we finally found this hotel it was a nice oasis from the heat and dust exploring Phnom Penh. Pool, lobby, nice sized room, friendly welcome. But 'off' the beaten track 35 min walk to riverside and Wifi did not work. Nice buffet but marred by presence of dubious 'workers' at breakfast with some guests.

8/10 Good

Verified traveller

Liked: Staff & service

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff. We really enjoyed the FREE breakfast buffet! As for Wifi, very good reception in restaurant & lobby. Weak reception on 4th floor which is where we were. But it was still enough to Skype. Nice pool which was cleaned daily There's a fridge, a safe & flat screen TV. The hotel is averagely priced. Will definitely return & recommend it for anyone on a budget but want to have a splendid good time.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
We enjoyed our time there the Breakfast was great. Service excellent.We would stay again. The hot water was not always available.

8/10 Good

BAYOL, PARIS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the jliana Hotel Phnom Peng
An hotel with a very good ratio quality-price

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Daniel, Melbourne, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
JULIANA
Absoutlely perfect value for money... Super friendly staff... Only negative was the oversight of my wake up call... Maybe they didnt want me to leave though :)

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Bad location.
We had a fantastic room that looked brand new. Nice bath with new fixtures. Nice modern design. I didn't see the other rooms but based on location top floor over looking the pool I bet we had the best room avail. Location poor as must tuk tuk everywhere. Breakfast not too great but ok. Dinner menu is expensive Pool nice with warm hot tub. Lobby a bit dingy which makes me wonder if all rooms are new inside like ours was. Free wifi.