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Reviews of Cardamom Hotel & Apartment

3.5 out of 5
Cardamom Hotel & Apartment
#69, St. 174, Sangkat Phsar Thmey III, Khan Daun Penh, Phnom Penh

Reviews

7.8

Good

Rating 10 - Excellent. 20 out of 82 reviews" "
Rating 8 - Good. 40 out of 82 reviews" "
Rating 6 - Okay. 16 out of 82 reviews" "
Rating 4 - Poor. 5 out of 82 reviews" "
Rating 2 - Terrible. 1 out of 82 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

Reviews

6/10 Okay

Derrick

Travelled with family
Disliked: Cleanliness, room comfort
Cleanliness is always the issues with most hotels in Cambodia. Period
Stayed 2 nights in Feb 2020
Response from Communication Coordinator on 4 Mar 2020
Thank you very much for your opinion. We will focus our efforts on avoiding this issue. We are already taking measures to supervise the job of our housekeeping staff.

8/10 Good

Kim, Australia

Travelled with partner
Liked: Staff & service
Location, breakfast, comfort beds but bedsheets condition needs replacement
Stayed 3 nights in Feb 2020
Response from Gaby, CC on 11 Feb 2020
Hello Mr. Kim. Thank you so much for choosing us as your destination. We really appreciate your opinion. Thank you for having shared your experience with us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upgraded! Very clean with a complimentary drink as well
Stayed 1 night in Jan 2020
Response from Gaby, Communications Coordinator on 6 Feb 2020
Hello. Cardamom hotel team really appreciates that you have taken the time to share your experience with us. We are glad that you enjoyed your stay. Our guests are our number one priority.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
What just a few doors away from office of Grasshopper Adventures
Stayed 4 nights in Jan 2020
Response from Gaby on 7 Feb 2020
Hello. I am Communications Coordinator at Cardamom. We want to thank you so much for your opinion. You are welcome to come any time.

10/10 Excellent

Verified traveller

Stayed 3 nights in Dec 2019
Response from Gaby on 11 Feb 2020
Thank you for staying with us.

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Overall OK
Not a bad hotel for the price. The biggest issue is that this hotel is used by tour groups so most mornings there would be multiple buses full of tourists going in and out.
Stayed 2 nights in Dec 2019

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019

6/10 Okay

Nellie

Liked: Cleanliness, staff & service
The first room was situated in between rooms. I asked to change rooms with some natural light as I was staying 4 days. The next day I was given a room with a balcony facing the main road. The breakfast was good except for the yogurt it was off. The staff were friendly, accomodating and helpful.
Stayed 4 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location, staff helpful, bed mattress very firm
Stayed 2 nights in Jul 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worse hotel that I ever stay
Lift spoilt, got a room with shower head spoilt, no hangers, toilet door not working well, area not many choices of food, some receptionist are not helpful, room service people cannot speak English, not organised
Stayed 3 nights in May 2019

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and close to eateries. Bathroom needed upgrading as water pressure was all over the place and shower door was extremely hard to slide open. Breakfast which was included in the room price was good with a choice of Asian or western. Staff were very helpful.
Stayed 4 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and a good choice of food in the buffet breakfast.
Stayed 1 night in Apr 2019

8/10 Good

bassam

Liked: Staff & service, room comfort
Convenient Location
Great location and very convenient. Shops, restaurants, cafes and all within walking distance
Stayed 5 nights in Mar 2019

8/10 Good

Mary

Liked: Cleanliness, staff & service
Close enough to the action. A satisfactory starting point on our adventure.
Stayed 2 nights in Jan 2019

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
pretty good place
The staff are very freindly, i never got up for the breakfast but i heard it was good. There is a chinese sky bar next door can get really noisey until 2am sometimes but not every night. Also you can hear the bass from pontoon on occasion. The AC was very good the bed was great the TV good. Wifi was also good. Bed and room comfy and clean. overall a very nice hotel. only downside was the night porter thinking my wife was a bar girl , we did check in togther so i dont know why he said such things. i complained and it didnt happen again.
Stayed 6 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2019

6/10 Okay

Verified traveller

I like it
Good
Stayed 1 night in Nov 2018
Response from Phann Borith on 28 Nov 2018
Thank you so much for taking your time rate us here. we wish you all the best.

6/10 Okay

Verified traveller

Extended Stay
Enjoyed the room service on food and front desk support. Good place to relax, focus on private business and work.
Stayed 1 night in Nov 2018
Response from Phann Borith on 22 Nov 2018
Thank you so much for your rate us on Expedia.com and thank for your stay with us during your Holiday in Phnom Penh City. we wish you all the best, and hope to see you again for your next holiday here. Thank with best regards, The Management Team

8/10 Good

Verified traveller

Stayed 4 nights in Nov 2018
Response from Phann Borith on 20 Nov 2018
Thank you so much for rated us on expedia. We wish you all the best.

8/10 Good

Satoshi

Liked: Cleanliness, property conditions & facilities, room comfort
Nice location
Just next neighbor building, there is a restaurant where music band played In dinner time, but their sound are very loud and disturb to sleep some times. But nice played
Stayed 1 night in Nov 2018
Response from Phann Borith on 13 Nov 2018
Dear Mr. Satoshi, Greeting from Cardamom Hotel & Apartment !!! Thank you so much for choosing our property during your holiday in Phnom Penh Hotel. we really appreciate with your comment here. we will try our best to work out with this issue. Once again, thank you to allow us to hospitality you and showing our hotel products and we do hope that all here will meet your expectations, bearing fruit and collaboration.

8/10 Good

debbie , NZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central and near to river front
Stayed here twice - beginning and end of two weeks in Cambodia. Both rooms were spacious and clean. Air con worked well. Mattresses were hard but that's normal for SEasia. Staff were pleasant and helpful. 15 min walk to river front and Royal Palace. 10 mins or less to centralmarket. Two great restaurants opposite hotel. Romdeng was amazing as French restaurant was great as well.
Stayed 2 nights in Oct 2017
Response from Phann Borith on 14 Nov 2017
Dear Debbie, Greeting from Cardamom Hotel & Apartment !!! One behalf of the Management Teams of CARDAMOM HOTEL & APARTMENT are pleased to have an opportunity to extend a warm welcoming to you as you have come to stay with us during your extend trip in Phnom Penh Capital, Kingdom of Cambodia. We would like to wish you every success and we do hope that you will enjoy a happy stay with us. Once again, thank you to allow us to hospitality you and showing our hotel products and we do hope that all here will meet your expectations, bearing fruit and collaboration. With best wishes,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel in convenient location
Unfortunately the lift not working and construction next door. Otherwise a great small hotel. Great breakfast and service

6/10 Okay

Verified traveller

Liked: Cleanliness
Hotel close to Royal Palace
This hotel has different sized rooms and you experience will really dependent on which room you will get. The first night we had a tiny room with a window opening out to the hallway. Then we moved up to the 8 th floor and it was like a different world.

8/10 Good

simon, thailand

Liked: Cleanliness, staff & service, property conditions & facilities
Single tourist traveller
Good location close to nightlife. Well appointed but i will choose a hotel with a pool next time for daytime relaxing

8/10 Good

rick, U.S

Liked: Cleanliness, property conditions & facilities, room comfort
Very satisfied
Clean room, friendly staff. Excellent location it's a short walk or tuck- tuck ride away from all the action. I will definitely stay again.

10/10 Excellent

Edmund, Singapopre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good location
Wonderful location. Walking distance to central market and Shopping Mall. Glad to be attended by very friendly and nice staffs during my stay in the hotel. The room is very clean and the condition is excellent. I will definitely come back again.

8/10 Good

3 star budget hotel, phnom penh

Liked: Cleanliness, staff & service, property conditions & facilities
excellent service with a smile
3 star hotel service at budget price, reception helpful and able to communicate in English, room amenities is basic but clean, Mr Borith-front office manager makes me feel welcome and share with me interesting places to visit and where to eat etc . Nearby is the Central market, interesting place but have to be careful though

4/10 Poor

Matt, Currumbin, QLD

Liked: Cleanliness, staff & service
A little disappointing
Overall the hotel was acceptable, the staff were very nice and accommodating, the unfortunate part was the fact that there was construction next door which was noisy all day, even worse was the constant thumping music from a nearby nightclub until 6am which made it very hard to sleep. I realize that this is out of the hotels control, however, I feel that guests should be made aware on check in and provide earplugs.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Week in Phnom Penh
In total, spent 4 nights here during a 1 week stay. Nice clean & comfortable hotel, good breakfast. Central market is just 4 minutes walk from hotel and there are some nice restaurants in the vicinity.

8/10 Good

Alistair & Evie, Adelaide Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelant Vale for Money
Hyatt style, but budget price, close to markets and restaurants with lots within walking distances. Excellent breakfasts. Staff which could speak english. One of the best hotels we stayed in, on our 5 week trip to Indochina.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel with clean room and good breakfast.
Nice hotel with a clean room and a good breakfast. I was glad I had brought along my earplugs to deaden the sound of the band at the nearby bar. However, the noise didn't seem to bother my husband's sleep.

8/10 Good

Daniel, USA

Liked: Cleanliness, staff & service, property conditions & facilities
great rooms for the price
Only dislike were the showers. Warm water not hot showers. For some reason our floors kept flooding a little but that was due to the tub/shower combo. Shower only had no issues. Would stay again. Close to sorya shopping center and other attractions.

8/10 Good

Jam Master, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Value
Really enjoyed my time at Cardamom. I would highly recommend staying there. The hotel offers great value for the money. The hotel is clean and comfortable

10/10 Excellent

Jam Master, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value
I highly recommend the Cardamom Hotel & Apartment. It offers great value for the costs.

10/10 Excellent

Susan, Dorset

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant city hotel, although located in a rather grubby street, the hotel itself is very nice and well located to the Central Market. Royal Palace and National Museum. It is also close to the main tourist area with plenty of restaurants and bars and only a sort walk to the waterfront at Sisowath Quay. Decent buffet breakfast with good selection of western items. Staff were very helpful and efficient. I e-mailed them to arrange to send a taxi/pick-up bus from the airport on my arrival and they replied immediately and a driver was there to meet me as arranged.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfy room
Not bad at all. Room is quite big. Breakfast was excellent. Location is good, near the tourist attraction.

8/10 Good

Rahul, Chicago

Liked: Cleanliness, property conditions & facilities, room comfort
Good value for money
In the middle of the city. Good for night life. A bar complex behind the hotel. Has ok breakfast and good wi in the lobby. Staff is not too plesant at times.

10/10 Excellent

Sil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
The rooms are clean and comfortable, the staff helpfull and good location.

6/10 Okay

Verified traveller

Cardamon
breakfast bad if you like a good breakfast western style. Near Girly bars so quite noisey at night. It's ok for money but do not expect to much

4/10 Poor

Verified traveller

Noisy construction everyday outside. Crowded at breakfast. Only one small elevator. In the morning a long wait for elevator. You need to add extra time for check out due to full elevator.

8/10 Good

Eduard, London, UK

Liked: Cleanliness, staff & service, room comfort
Good hotel but bad restaurant
Hotel was great but the food was bad, great for vegeterian but the rest will not enjoy the breakfast. And coffee was non-drinkable. If you dont mind to eat somewhere else (lot of places around the hotel about 20 second walking and half the price) then thats the place for you

10/10 Excellent

Nina, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super!
Cardamom Hotel was set in a superb location in the centre of Phnom Penh. The staff were extremely helpful, with all staff trying to practise there language skills. The hotel was very clean and the hotel offered a brilliant breakfast with a wide variety. The rooms were of a reasonable size and offered a comfort and clean base.

8/10 Good

Michael, Australia

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Nice; Value: Economical; Service: Outstanding; Cleanliness: Spotless; They were very helpful when my phone went missing in the lobby. Management tracked down the phone and recovered it for me and held it safe for collection. Very impressive.

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service
Costoso per il tipo di camera che offrono e molto rumoroso.
Stayed 1 night in Dec 2019
Response from Gaby on 7 Feb 2020
Hello, Cardamom Hotel team really appreciates that you have taken the time to share your experience. It is of major importance for us to know what our guests think. Once again, thank you, we will do everything we can to improve.

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
自分の旅行史上最高のコスパでした。(割引だったから) 繁華街にも近い。日本人もかなり宿泊していた。 夜エレベーター使えなくて少し大変だったのと、裏にクラブがおるのか、12時過ぎても音がかなり聞こえた。 それでも特に問題の無いいいホテルでした。次来る機械あればまた使おうかなと思う。
Stayed 1 night in Sep 2019

4/10 Poor

Verified traveller

Disliked: Staff & service, room comfort
No more next time
It wa not a nice experience ever,I had been told that I can’t check in when I reached the hotel...it seems the hotel didn’t get the reserved information from Hotels.com ...but the manager gave a excuse that the room has been damaged by the typhoon yesterday.....there was just a rain yesterday okay?....although he was kindly arranged my room in the other hotel...but it was totally a different standard f me...felt so badly that I was wordless that moment coz I was so tired... Even I sent Hotels.com a msg...but I didn’t get any reply until now...disappointed with that too
Stayed 3 nights in Aug 2019

8/10 Good

masaki

Disliked: Property conditions & facilities
シャワー
バスタブ付きの予約だったが、シャワーだけだった。変えてもらったら、部屋は狭く、またシャワーだけだった。 その他は、価格相応で悪くないと思います。立地も、とても便利。穴場
Stayed 3 nights in Apr 2019

6/10 Okay

Jean-David

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Nice and friendly staff but the room is quite old
Le personnel de l'hotel est très sympathique et amicale. Ma chambre était un peu petite mais avait un balcon ,ce qui est agréable .Par contre elle aurait mérité d'etre remis a neuf=il y avait la poigné d'un des tiroirs qui était cassé, le petit bureau était tout rayé ,ainsi que la porte de l'armoire qui était sur le bas un peu fendu. Le lit était cependant confortable. Le plus gros problème venait de la connexion internet qui avait de la peine a dépasser les 1Mb/s ce qui est quand meme très très lent surtout en 2019...JE n'ai pas non plus aimé le fait que les visiteurs soient facturé 5 dollars (d'autant plus qu'ils n'ont meme pas accès aux breakfast alors que j'ai payé une chambre et un breakfast pour 2 personne).
Stayed 10 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bon séjour
confortable et sympathique
Stayed 6 nights in Feb 2019