Hotel staff was rude. Posted 03-May-2015
Was staying at this hotel based entirely on location, which is the only nice thing I can say about the experience. Hotel was booked in my name, my two friends came into the hotel before I got there and tried to leave their bags at the front desk. Were told they couldn't because it wasn't in their name, OK understandable. When I arrived to check in the guy at the front desk informed me that my friends were 'rude' and had demanded to check in, completely not the case. I had a huge bag and the elevators were extremely narrow. After checking in and getting the key I took the elevator up to my room, key card didn't work. Went back down to the front desk, they reactivated, went back to the room. Opened the door to someone else's room. Luckily no one was there. The front desk, unapologetically, then gave me the room key. All the while I'm carting my bag back & forth through the tiny hallways. Several of us were getting ready to go out to dinner at the hotel prior to going out for the evening. The front desk informed me they would be charging additional money for each additional guest spending the nigh and stated they would know because they had video surveillance in the hallway. Later, after we returned to drop off our bags before going out were told that no one was allowed in the hotel after 11pm due to security concerns if they weren't staying in the room. Didn't realize we had a curfew after paying for a room. Would never consider this hotel again.
Comment from Hotel Management
10-May-2015 by Guest Relations Manager, Hotel Management
Hello Julie, Thank you for sharing with us your recent experience at our hotel. This matter is very unusual and very concerning. This will be verified and forwarded to our management for further action. Your satisfaction is our top priority and I hope that you will give us another chance to provide you with accommodations that would meet your satisfaction.