Hypo-allergenic bedding, desk, iron/ironing board, free cots/infant beds
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Reviews of Quality Inn & Suites Bensalem

2.5 out of 5
Quality Inn & Suites Bensalem
3671 Street Rd, Bensalem, PA

Reviews

5.8
Rating 10 - Excellent. 149 out of 821 reviews" "
Rating 8 - Good. 164 out of 821 reviews" "
Rating 6 - Okay. 164 out of 821 reviews" "
Rating 4 - Poor. 133 out of 821 reviews" "
Rating 2 - Terrible. 211 out of 821 reviews" "

5.6/10

Cleanliness

6.6/10

Staff & service

5.4/10

Amenities

5.4/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

2/10 Terrible

Brian

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

John

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Easy access
Stayed 1 night in Apr 2024

2/10 Terrible

Alondra

Disliked: Cleanliness
Stayed 1 night in Apr 2024

6/10 Okay

Lillianette

Disliked: Cleanliness, staff & service
Pueden mejorar
Stayed 4 nights in Apr 2024

2/10 Terrible

Micheliny

I did not stay because I reserved a non smoking room and it wasn’t available.
Stayed 2 nights in Apr 2024

8/10 Good

Jose

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Eli

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
a place to stay
Stayed 1 night in Apr 2024

2/10 Terrible

Andrew

Disliked: Cleanliness, staff & service, property conditions & facilities
First room sink stopped up second room toilet stopped up third thing. I had to punish the toilet to clear it then had to go to another room.Third room heat wasn't working bad.
Stayed 4 nights in Mar 2024

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has been newly renovated, which in my book is a plus. The room was very nice. The only concern that I had was in the bathroom. The toilet seat was loose (typical in many hotels/motels) and the exhaust vent was filthy. Other than these 2 minor inconveniences, I was pleased with my stay and will definitely stay here again if the need arises. It was great value for the price.
Stayed 1 night in Apr 2024

2/10 Terrible

Shawn

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Apr 2024

2/10 Terrible

Kevin

Disliked: Cleanliness, staff & service, property conditions & facilities
G
Stayed 2 nights in Apr 2024

10/10 Excellent

Nestor, Charlotte

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the customer service. Staff was respectful to me and check-in was easy.
Stayed 2 nights in Mar 2024

8/10 Good

Tensii

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have a wawa's in walking distance.
Stayed 4 nights in Mar 2024

2/10 Terrible

Maurice

Travelled with partner
The first room I had was extremely dirty and bathroom had flooding and the walls and ceilings were peeling. I was moved to a second room that smelled like cigarettes coming through the vents. The staff live on the 5th floor and one of them made sexual advances towards my girlfriend to which I had to say something to him. Was not a good experience by any stretch of the imagination
Stayed 6 nights in Mar 2024

6/10 Okay

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Good overall
Stayed 1 night in Mar 2024

2/10 Terrible

Noel

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Jane

Travelled with partner
Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

2/10 Terrible

George

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel canceled my reservation and I never received my refund
Stayed 2 nights in Feb 2024

2/10 Terrible

nancy

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Would not stay there again. The room, especially the bathroom, was very dirty. T.V remote had filth between the keys. Telephone as well.Bedspread had spots on it. Very unsatisfied
Stayed 1 night in Mar 2024

2/10 Terrible

elaine

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are disgusting I had cleaning service come and clean it again and was the same sheets all stained mattress topper nasty with stains bathroom disgusting needs health inspection asap to go there and take care of it people pay money and should be clean
Stayed 3 nights in Feb 2024

2/10 Terrible

Sherry

Disliked: Cleanliness, property conditions & facilities
The property itself was unkempt. The room was dirty and the heating unit was torn up blowing dirt and dust out. Got a second room , it was better but still bathroom dirty, outlet in bathroom not operable and shower faucet broken. Ice machine inoperable in halls no sign on them , only 2 ice machines work in the entire hotel . Dirty exhaust fans in ceilings. Smell of weed and smoke. Homeless in lobby. There are several places to eat in surrounding area and shopping available. That was the only plus. Glad it was a one night stay. Will never book this hotel again.

10/10 Excellent

Amer

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Needs to repair
Stayed 1 night in Feb 2024

6/10 Okay

Lisa N.

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
one room didnt have a blow dryer. the other room it didnt work. the bteakfast was minimal. the coffee was horrid. n much of the staff didnt speak english
Stayed 1 night in Feb 2024

10/10 Excellent

Ola

Travelled with pets, Travelled with partner, Travelled with group
Liked: Staff & service
very nice
Stayed 3 nights in Feb 2024

10/10 Excellent

Ola

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
amazing place to stay

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
Goif
Stayed 2 nights in Feb 2024

6/10 Okay

Jorge

Liked: Staff & service
Disliked: Property conditions & facilities
Some room doesn't good some had a moud in the bathroom microwave doesn't work properly the hotel look nice outside and the receiving room look nice but the room very bad
Stayed 1 night in Feb 2024

6/10 Okay

William

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Would not stay again
Stayed 1 night in Jan 2024

8/10 Good

Donyel

Liked: Staff & service
Disliked: Cleanliness
The first room which was given to me which was room #322, there were bed bugs in the room. When i spoke with someone from expedia, they gave me $25.00 in key cash which is monies that i can only use for a room through expedia. I only booked a room because i had a gas leak in my home. I do not book rooms or spend time at hotels. So, the 25.00 key cash does not really work for me. I am dissatisfied with the situation that i experienced last night
Stayed 1 night in Jan 2024

2/10 Terrible

Joseph

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room wasn’t cleaned in a long time, dirty bed linens,
Stayed 1 night in Jan 2024

6/10 Okay

Jorge

Liked: Cleanliness
Stayed 2 nights in Jan 2024

10/10 Excellent

Shirley

Stayed 2 nights in Jan 2024

8/10 Good

Christy

Stayed 2 nights in Jan 2024

4/10 Poor

David

Disliked: Cleanliness, amenities, property conditions & facilities
There are bed bugs and other bugs in my bed
Stayed 1 night in Jan 2024

6/10 Okay

Carline

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Albert

Parking was not ideal.
Stayed 2 nights in Jan 2024

8/10 Good

Leslie, Philadelphia

Stayed 1 night in Jan 2024

10/10 Excellent

Gabriele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Jan 2024

6/10 Okay

Nicholas

Liked: Staff & service
Stayed 10 nights in Jan 2024

10/10 Excellent

kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed here before. They've remodeled and its even better.
Stayed 1 night in Jan 2024

2/10 Terrible

Carlotta

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No heat- paid for suite did not receive one. Holes in the wall. Dirty room given. Dirty bath tub. Rude front desk employee. Mold on ceiling. Horrible smell of cigarettes in smoke free room.
Stayed 1 night in Jan 2024

2/10 Terrible

Jamar

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There were several areas throughout the room that were obviously not clean, there was hair on the wall and hair dryer,
Stayed 1 night in Jan 2024

6/10 Okay

Tamena

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Need to upgrade rooms and also the water pressure needs updating
Stayed 1 night in Jan 2024

2/10 Terrible

Boram

Disliked: Cleanliness, property conditions & facilities
The room smell like skoking a lot.
Stayed 1 night in Jan 2024

8/10 Good

Eric

Liked: Staff & service
Easy check in,facilities need professional maintenance services
Stayed 1 night in Jan 2024

6/10 Okay

Tim

Liked: Room comfort
Disliked: Staff & service
Stayed 1 night in Jan 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

Vince, Bethlehem

Business traveller
Disliked: Staff & service, property conditions & facilities
The tub backed up quickly. Was trying to shower and ended up in a bath
Stayed 1 night in Jan 2024

10/10 Excellent

Marc

Stayed 2 nights in Jan 2024

2/10 Terrible

Stephen

Disliked: Cleanliness, property conditions & facilities
I was told by the staff I will get reimbursed for my stay just need Expedia to contact the hotel
Stayed 1 night in Jan 2024