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Reviews of Doubletree by Hilton Philadelphia Airport

4 out of 5
Doubletree by Hilton Philadelphia Airport
4509 Island Ave, Philadelphia, PA

Reviews

7.2

Good

Rating 10 - Excellent. 592 out of 1555 reviews" "
Rating 8 - Good. 318 out of 1555 reviews" "
Rating 6 - Okay. 231 out of 1555 reviews" "
Rating 4 - Poor. 194 out of 1555 reviews" "
Rating 2 - Terrible. 220 out of 1555 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Linda

Liked: Staff & service
Trash cans in the lobby were full, coffe table was dirty and the carpet was too.
Stayed 1 night in Apr 2024
Response from Management on 23 Apr 2024
Thank you for your review, Linda. We apologize for any inconvenience you may have experienced during your stay and will share your comments with our team. We look forward to your future stay with us.

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I want to say I've stayed at a lot of hotels and the front office check in staff ate the BEST!!!
Stayed 2 nights in Apr 2024
Response from Management on 22 Apr 2024
Thank you for your review, Michelle. We appreciate your feedback and look forward to your future stay with us.

8/10 Good

philip

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Easy to find effortless check out
Stayed 1 night in Apr 2024
Response from Management on 22 Apr 2024
Thank you for your review, Philip. We appreciate your feedback and look forward to your future stay with us!

8/10 Good

Kwenton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice.
Stayed 1 night in Mar 2024
Response from Management on 22 Apr 2024
Thank you for your review, Kwenton. We look forward to your future stay with us.

2/10 Terrible

Geoffrey

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Management on 21 Apr 2024
Thank you for your review, Geoffrey. We are sorry to see that you did not enjoy your stay but hope we will have the opportunity to host you again in the future.

2/10 Terrible

Kathleen

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
My bill was overcharged by approximately $500 and on top of that I have another pending $452.99. Calling corporate now to try to get resolved as I called the hotel and received little assistance. Absolutely terrible. Experience at the Landings restaurant, absolutely terrible. We went Saturday evening and just wanted to grab a bite to eat, the time between getting our food and checking out over 2 hours!!! I don't know what is going on with this hotel but it definitely needs some help.
Stayed 2 nights in Apr 2024
Response from Management on 18 Apr 2024
Thank you for your review, Kathleen. We apologize for any inconvenience you may have experienced during your stay We take your concerns seriously and will discuss within our team to see how we can continue improving our service. I do see that there was an overcharge and that this was corrected for you today. You should see the correction on your statement in the coming days based on the timing of the banks. But a correction has been put through. Again, we do apologize for the inconvenience and look forward to your future stay with us!

8/10 Good

Alysia

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Management on 18 Apr 2024
Thank you for your review, Alysia. We look forward to your future stay with us!

10/10 Excellent

nancy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
clean rooms , convenient to airport
Stayed 1 night in Apr 2024
Response from Management on 17 Apr 2024
Thank you for your review, Nancy. We look forward to your future stay with us!

10/10 Excellent

karen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are getting a bit shabby. Toiletries need to be refilled.
Stayed 1 night in Apr 2024
Response from Management on 17 Apr 2024
Thank you for your review, Karen. We will share your comments with our team and look forward to your future stay with us!

10/10 Excellent

John

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Management on 18 Apr 2024
Thank you for your review, John. We look forward to your future stay with us!

10/10 Excellent

Cameron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Management on 17 Apr 2024
Thank you for your review, Cameron. We look forward to your future stay with us!

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Randy - General Manager on 16 Apr 2024
Thank you for staying with us. We are happy to hear that you enjoyed your stay.

10/10 Excellent

STANLEY

Travelled with family
Liked: Amenities
Danny made all the difference at this place. Such a beautiful attitude and all together great customer service. Thanks to Danny this place receives 5 stars. Just a bright spirit. Thanks Danny from all 10 of us.
Stayed 1 night in Apr 2024
Response from Management on 15 Apr 2024
Thank you for your review, Stanley. We appreciate you acknowledging our staff for their efforts and calling out Danny specifically. Our team is focused on providing our guests the best possible experience during their stay and it is nice to see they are exceeding guest expectations. We will be sure to share your comments with our team and we look forward to your future stay with us!

10/10 Excellent

Stephani

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We didn’t spend much time on property but if we were in the area again, we’d definitely pick doubletree
Stayed 4 nights in Apr 2024
Response from Management on 14 Apr 2024
Thank you for your review, Stephani. We appreciate your feedback and look forward to your future stay with us.

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Apr 2024
Response from Management on 15 Apr 2024
Thank you for your review, Edward. We look forward to your future stay with us!

2/10 Terrible

Donovan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There looked to be mold on the ceiling. Not sure what it was.
Stayed 2 nights in Apr 2024
Response from Management on 14 Apr 2024
Thank you for your review, Donovan. We apologize for any inconvenience you may have experienced and will share your comments with our team. We look forward to your future stay with us.

10/10 Excellent

Kathy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facility is close to the airport but not much else, you need to Uber to tourist parts. The hotel was fine but might not be best if you want the tourist parts of Philly although it was still cheaper than downtown.
Stayed 2 nights in Apr 2024
Response from Management on 14 Apr 2024
Thank you for your response, Kathy. We look forward to your future stay with us!

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Was a good quiet spot. When checking in i was double billed by an error. The accounting manager met with me right away and fixed the error and for the mistake gave me free parking for the 5 nights. Great customer service. Nice hotel.
Stayed 5 nights in Apr 2024
Response from Management on 12 Apr 2024
Thank you for your review, Paul. We apologize for any inconvenience you may have experienced during your stay but happy to hear our team was able to recover the situation and keep you as a happy guest during your stay. We look forward to your future stay with us!

8/10 Good

Glenn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was a convenient stay right outside the city and not far at all from lincoln finacial center which is what I was in town for.
Stayed 2 nights in Apr 2024
Response from Management on 12 Apr 2024
Thank you for your review, Glenn. We appreciate your feedback and look forward to your future stay with us!

6/10 Okay

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Bel service was great. In room coffee very good.
Stayed 1 night in Apr 2024
Response from Management on 12 Apr 2024
Thank you for your review, Patricia. We look forward to your future stay with us!

10/10 Excellent

Crystal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When you first walk in you are helped with your bag by an amazing security guy and then welcomed at check in with warm cookies!!! No matter what staff member you encountered from the shuttle driver to the security person to the front desk team to the cleaners everyone had a smile on their face and made you feel welcome. It was my son's and my 1st trip away and no matter how busy the hotel was on wrestlemania weekend they were always there to help and make you feel at home. Amazing stay with amazing people!!!
Stayed 5 nights in Apr 2024
Response from Management on 11 Apr 2024
Thank you for your response and your glowing review, Crystal. We take pride in accommodating our guests and it's great to hear the accolades your shared about our team members. We will be sure to share your comments and look forward to your future stay with us!

4/10 Poor

William

Travelled with group
Disliked: Cleanliness, staff & service, amenities
The service was less than stellar. Paid over 1200 for my stay there. Be better.
Stayed 5 nights in Apr 2024
Response from Management on 12 Apr 2024
Thank you for your review, William. We apologize for any inconvenience you may have experienced during your stay. We will share your comments with our team and look forward to your future stay with us!

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Management on 12 Apr 2024
Thank you for your review, Cathy. We look forward to your future stay with us!

10/10 Excellent

Jose

Liked: Cleanliness
Nice
Stayed 1 night in Apr 2024
Response from Management on 12 Apr 2024
Thank you for your review, Cathy. We look forward to your future stay with us!

4/10 Poor

Ruben, Hemet

Travelled with family
Liked: Property conditions & facilities
It’s nice that the hotel is close by the airport and stadiums. The only complaint I have is no refrigerator for us during our stay and supplies wasn’t left for us when they would clean our room such as coffee, cups, and even toilet paper.
Stayed 7 nights in Apr 2024
Response from Management on 10 Apr 2024
Thank you for your review. We apologize for any inconvenience you may have experienced during your stay. We do know that refrigerators are a desired amenity for our guests and we have some available for guest requests. We will definitely share your comments with the rest of our team and look forward to your future stay with us!

8/10 Good

Michael

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was really close and convenient to all the Wrestlemania events! Staff was super friendly. Lack of a mini fridge in the room was a bit of an inconvenience. Couldn’t get my Roku to connect to the room’s tv.
Stayed 5 nights in Apr 2024
Response from Management on 10 Apr 2024
Thank you for your review, Michael. We appreciate your feedback and will share your comments with our team. We look forward to your future stay with us!

10/10 Excellent

KENNETH

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay
Stayed 1 night in Apr 2024
Response from Management on 10 Apr 2024
Thank you for your review, Kenneth. We look forward to your future stay with us!

4/10 Poor

Adolpho Jeremy

Travelled with partner
Disliked: Staff & service, property conditions & facilities
The parking was atrocious.
Stayed 6 nights in Apr 2024
Response from Management on 10 Apr 2024
Thank you for your review. We apologize for any inconvenience during your stay. We will share your comments with our team.

10/10 Excellent

Dwayne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Management on 10 Apr 2024
Thank you for your review, Dwayne. We look forward to your future stay with us!

8/10 Good

Melba

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Management on 10 Apr 2024
Thank you for your review, Melba. We look forward to your future stay with us.

8/10 Good

Brandon Keith

Liked: Cleanliness, staff & service, amenities
I understand
Stayed 3 nights in Apr 2024
Response from Management on 9 Apr 2024
Thank you for your review, Brandon. We look forward to your future stay with us!

8/10 Good

Shawn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to Airport
Stayed 2 nights in Apr 2024
Response from Management on 8 Apr 2024
Thank you for your review, Shawn. We look forward to your future stay with us!

8/10 Good

jacqueline

Travelled with group
Liked: Cleanliness, property conditions & facilities
Staff nice but could not get through to reception often A bit of a hassle trying to get in to town regularly and one day no shuttle for over an hour so had to call an Uber
Stayed 5 nights in Apr 2024
Response from Management on 8 Apr 2024
Thank you for your review, Jacqueline. We apologize for any inconvenience you may have experienced during your stay and will be sure to share your comments with out team. We look forward to your future stay with us!

2/10 Terrible

Veronica

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from Management on 9 Apr 2024
Thank you for your review, Veronica. We're sorry to see that you did not enjoy your stay but hope to have you come back again in the future.

4/10 Poor

Eli

Disliked: Staff & service
Stayed 2 nights in Apr 2024
Response from Management on 8 Apr 2024
Thank you for your review, Eli. We apologize for any inconvenience you may have experienced during your stay and look forward to your future visit with us!

2/10 Terrible

Dil Amrit

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff was excellent however the overall room was not. Bathrooms were not clean, you could hear people from the room next to you. Not your standard Hilton double tree.
Stayed 2 nights in Apr 2024
Response from Randy - General Manager on 8 Apr 2024
Thank you for the feedback. We are happy to hear that the staff was excellent. Please accept our apologies for the inconveniences you had to endure. We will use your feedback to improve moving forward.

8/10 Good

Teresa, West Lawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Randy - General Manager on 8 Apr 2024
Thank you for you for staying with us. We appreciate your business and feedback.

10/10 Excellent

Nashuna nicole

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice in a very convenient area i would recommend to someone
Stayed 4 nights in Mar 2024
Response from Management on 2 Apr 2024
Thank you for your review, Nashuna Nicole. We appreciate your feedback and look forward to your future stay with us!

10/10 Excellent

Markita

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Randy - General Manager on 31 Mar 2024
Thank you for staying with us. We are happy to hear that you enjoyed your stay.

8/10 Good

Kathryn

Stayed 1 night in Mar 2024
Response from Managmeent on 17 Apr 2024
Thank you for your review, Kathryn. We look forward to your future stay with us!

2/10 Terrible

Melanie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Management on 27 Mar 2024
Thank you for your review, Melanie. We're sorry to see that we did not meet your expectations during your stay. We take pride in accommodating our guests and will continue to work towards achieving our goal of exceed guest expectations. We look forward to your future stay with us!

10/10 Excellent

Doug

Stayed 1 night in Mar 2024
Response from Management on 15 Apr 2024
Thank you for your review, Doug. We look forward to your future stay with us!

8/10 Good

allison

Liked: Cleanliness, staff & service, property conditions & facilities
From checkin to check out staff was pleasant and friendly. Beds were extremely comfortable. Bath tub/ shower area could use some tlc. Shower curtain was on its last licks. Would definitely stay here again if I was in the area.
Stayed 2 nights in Mar 2024
Response from Management on 25 Mar 2024
Thank you for your review, Allison. We appreciate the feedback and will share your comments with our team. We look forward to your future stay with us!

8/10 Good

Seth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice room for a good price. Just staying one night before leaving the area
Stayed 1 night in Mar 2024
Response from Randy - General Manager on 25 Mar 2024
Thak you for staying with us and for completing a review.

10/10 Excellent

Kirsten

Travelled with partner
Liked: Staff & service, property conditions & facilities
Had my room ready early, greeted with warm delicious cookies. Clean room. Easy check in.
Stayed 1 night in Mar 2024
Response from Randy - General Manager on 25 Mar 2024
We are happy we were able to get you into you room early and that you enjoyed the warm DoubleTree cookies.

10/10 Excellent

sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
didn’t like to have to pay add’l for parking to stay at the hotel I’m booked. The cookies were delicious.
Stayed 1 night in Jan 2024
Response from Randy - General Manager on 25 Mar 2024
Thank you for your feedback. We are happy to hear that you enjoyed our cookies.

8/10 Good

Yvette

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great except I could hear the tv and the family next to us . The walls are thin , beds good no frigerator !!! No ice !!! But good stay other then that
Stayed 1 night in Mar 2024
Response from Management on 23 Mar 2024
Thank you for your review, Yvette. We apologize for any inconvenience you may have experienced during your stay and will share your comments with our team. We look forward to your future stay with us!

6/10 Okay

David

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Our bathtub wouldn’t drain, the elevators had duct tape covering holes in the floor, there was no pressure from the sink or shower, the pool was out of order, the two back doors from the parking lot were out of order so we had to take a long walk in the cold to the front of the hotel to get in.
Stayed 3 nights in Mar 2024
Response from Management on 22 Mar 2024
Thank you for your review, David. We apologize for any inconvenience you may have experienced during your stay and will share your comments with our team. We look forward to your future stay with us!

2/10 Terrible

Mary

Travelled with family
Disliked: Staff & service, amenities
Staff was horrible, shuttle service was no where to be found. I called after waiting 45 minutes the front desk kept putting me on hold. My daughter called on her phone she took the call and when she asked about the driver she hung up. The driver came screaming at me that he was their which was a complete lie. Then asked another passenger and she too agreed that she was waiting for 45 minutes. The bathroom door would not close. Water dripping all night on shower. No refrigerator in room or microwave.
Response from Management on 22 Mar 2024
Thank you for your review, Mary. We apologize for any inconvenience you experienced during your stay. It is our team goal to not only achieve but to exceed guest expectations. We take your comments serious and will have internal discussions to prevent this from happening again in the future. We do hope to see you again during a future stay with us.

10/10 Excellent

Matthew

Liked: Cleanliness
Good parking
Stayed 1 night in Jan 2024
Response from Management on 22 Mar 2024
Thank you for your review, Matthew. We appreciate your feedback and look forward to your future stay with us.