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Reviews of Hawthorn Suites by Wyndham Philadelphia Airport

2 out of 5
Hawthorn Suites by Wyndham Philadelphia Airport
7890 Penrose Avenue, Philadelphia, PA

Reviews

7.0

Good

Rating 10 - Excellent. 266 out of 999 reviews" "
Rating 8 - Good. 331 out of 999 reviews" "
Rating 6 - Okay. 149 out of 999 reviews" "
Rating 4 - Poor. 135 out of 999 reviews" "
Rating 2 - Terrible. 118 out of 999 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

2.0/10

Eco-friendliness

Reviews

2/10 Terrible

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
I arrived at Hawthorn Suites by Wyndham Philadelphia Airport on 18 June 2021, approximately 5PM. I go to the front door and was met by a lady who said all reservations was "CANCELLED". There was no early notification by hotel or by Expedia. The grounds looked liked no one serviced it in days. Would not booked this place again.
Stayed 2 nights in Jun 2021

2/10 Terrible

Verified traveller

They wouldn't let me check in because their internet was down. I had to find another place to stay. They told me to get a refund from you.
Stayed 2 nights in Jun 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Didn't like that fact that i lost my reservation due hotel had Covid.
Stayed 4 nights in Mar 2021

4/10 Poor

Mitchell

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

6/10 Okay

Verified traveller

Stayed 2 nights in Jan 2021

6/10 Okay

Jacqueline

Disliked: Staff & service
No shuttle
This hotel does not have a shuttle to the airport before about 8:30am, so is useless for early flights. I did not stay.
Stayed 1 night in Dec 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
The room was terrible, the bathroom under the vanity where the drawers are the wood was all broken apart. Their was dirt on the floor. The tub didn't drain.
Stayed 1 night in Nov 2020

8/10 Good

Verified traveller

Liked: Cleanliness
Stayed 1 night in Oct 2020

6/10 Okay

Terrie

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2020

8/10 Good

Theresa, Maryland

Travelled with group
Liked: Cleanliness, staff & service, amenities
We had a great stay at the hotel convenient staff good. But... neighbors were loud across the hall when we got up next morning and were heading out to town there was a condom on the ground and trash around. People upstairs were very loud a lot of running (small children maybe). Over all stay was good and would stay there again very convenient for what we were doing.
Stayed 2 nights in Oct 2020

8/10 Good

Verified traveller

Liked: Property conditions & facilities
Stayed 1 night in Oct 2020

4/10 Poor

Verified traveller

Stayed 3 nights in Oct 2020

2/10 Terrible

Marcellopabon, Philadelphia

Travelled with partner
Disliked: Staff & service, amenities
I was charged for a nights stay on my card, which is a chime bank account .which your establishment does not accept. So i still haven't received my money in my account yet and it has been a week
Stayed 1 night in Oct 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Oct 2020

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Amenities
Overall everything needs to be updated. But pricing was reasonably.
Stayed 3 nights in Oct 2020

8/10 Good

Joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

6/10 Okay

Her, Philadelphia

Travelled with group
Disliked: Amenities
Must have been a family vacation in the room beside mine. Children were slamming the door all night.
Stayed 1 night in Oct 2020

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible conditions requested for a refund. Supervisor wants to give me a refund But stated Hotels.com have to contact them and request for a refund. Advised for Hotels.com to contact Hawthorne Suites by Wyndham. For a refund & he’ll gladly refund me for the stay.
Stayed 1 night in Oct 2020

4/10 Poor

ANTOINETTE

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sorry service
Resevations was totally a mess.....put me in 2 separate rooms instead of a 2 bedroom suite that i originally reserved..there were bugs everywhere
Stayed 2 nights in Oct 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Oct 2020

8/10 Good

Sherelle, Philadelphia, PA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room for the price. Extremely satisfied. Will stay again.
Stayed 1 night in Oct 2020

8/10 Good

Bruce

Stayed 7 nights in Sep 2020

2/10 Terrible

Verified traveller

Stayed 1 night in Sep 2020
Response from Michele Y on 3 Oct 2020
Dear Guest We are very sorry to see that you did not enjoy your stay. If you would like to discuss any item further please let me know.

2/10 Terrible

Lyndanatividad

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The bathroom tub was broken down it was very uncomfortable
Stayed 1 night in Sep 2020
Response from Michele Y on 3 Oct 2020
Dear Guest, We are sorry to hear that you did not enjoy your stay with us. We do apologize for any inconvenience you encountered. We will make certain to discuss with the appropriate team members.

2/10 Terrible

Lisa, Newyork

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk lady was mean as hell she an attitude like no other. the Islamic lady and the white one. And rooms were filthy and outdated
Stayed 1 night in Sep 2020
Response from Michele Y on 23 Sept 2020
Hi Lisa, I am sorry that you did not have a valid credit card to check into the hotel. We do list this information on our website so our guests may be informed prior to checking in. I apologize for any inconvenience this caused.

4/10 Poor

Kenye, New York, NY

Travelled with group
Disliked: Cleanliness, staff & service
The staff was nice, but they could not help me much at all. I didn't have a blanket for the pullout bed and they just said sorry. When asked if they could find one, they said they probably didn't have more and left it at that. They were helpful in helping me move rooms when one of our rooms had an insanely loud cricket in it. The pros are that it is close to the city with a 13-15 minute drive and it made our trip easier. The room wasn't the cleanest. There were an open bag of snack in the pullout bed and the bathroom was quite old with slight mold. Overall the staff is nice but they don't do their jobs well and the building is in decent condition considering the price. I was just hoping for it to be cleaner given covid.
Stayed 2 nights in Sep 2020
Response from Michele Y on 23 Sept 2020
Dear Kenye, We apologize for any inconvenience you encountered with your room. We will make certain to discuss your concerns with the team.

4/10 Poor

Ander, Dayton

Liked: Cleanliness, amenities
Disliked: Staff & service
the property is hard to find, even with GPS because they give the address as Penrose Ave. Actually, the entrance to the property is on Island Ave. The Tub/Shower faucet was broken, and I couldn't shower during my 3 day visit. They refused to send a plumber to fix the shower.
Stayed 3 nights in Sep 2020
Response from Michele Y on 21 Sept 2020
Hi Ander, Thank you for your review. I apologize for the inconvenience you encountered. If you would like to discuss this further please let me know.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, room comfort
Disappointed asked for smoke free room and was upset when entering the room . Drove a half mile to nearest market to buy 2 freebreeze plugin just to freshen up the room
Stayed 1 night in Sep 2020
Response from Michele Y on 21 Sept 2020
Dear Guest, Thank you for your review. Our hotel is a non-smoking hotel and I do sincerely apologize that this was not the case for your room. We appreciate your feedback and I hope that you will give us another chance when in the area.

4/10 Poor

Olivia

Disliked: Cleanliness, property conditions & facilities, room comfort
The room is dated. The TV stand doors was broken. The bathroom smelled like urine and the tub drain was broken and out of place. Very disappointed!!!!
Stayed 1 night in Sep 2020
Response from Michele Y on 16 Sept 2020
Hi Olivia, we are sorry to see that you did not fully enjoy your stay. I will make certain to discuss these items with the team to ensure they are rectified. Thank you for bringing these matters to our attention. I hope that you will give us another chance when in the area.

2/10 Terrible

Verified traveller

Business traveller, Travelled with partner
Disliked: Staff & service, property conditions & facilities
This hotel has really went down, the hotel had roaches in it, the chairs were very dirty the refrigerator was dirty the carpet was dirty and it smelled like someone was in the room smoking. I have stayed there before and it was nothing like it use to be. I will never stay there again. I checked out and found another hotel near by
Stayed 1 night in Sep 2020
Response from Michele Y on 16 Sept 2020
Dear Guest, We are sorry to hear that you did not enjoy your time with us. If you would like to discuss any item further please let me know.

8/10 Good

Marcus

Travelled with family
Liked: Staff & service, room comfort
Stayed 1 night in Sep 2020

10/10 Excellent

Marjorie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2020
Response from Michele Y on 16 Sept 2020
Hi Marjorie, Thank you for your rating! We appreciate your business and look forward to your future visits with us.

8/10 Good

FRANK

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Sep 2020
Response from Michele Y on 16 Sept 2020
Hi Frank, Thank you for your rating! We appreciate your business and look forward to your future visits with us

6/10 Okay

Alana

Business traveller
Liked: Cleanliness, room comfort
Decent stay for a Decent price
Stayed 2 nights in Sep 2020
Response from Michele Y on 16 Sept 2020
Hi Alana, thank you for your feedback. We look forward to being able to serve you again in the near future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2020
Response from Michele Y on 13 Sept 2020
Dear Guest, Thank you for taking the time to submit a review. We appreciate your comments and look forward to having you stay with us again.

10/10 Excellent

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities
Stayed 1 night in Sep 2020
Response from Michele Y on 11 Sept 2020
Dear Guest, Thank you for your rating! I hope that you will choose the Hawthorn Suites again as your lodging choice in Philadelphia.

6/10 Okay

Alicia, Baltimore

Travelled with family and small children
Liked: Cleanliness, amenities
Disliked: Staff & service
My first night was great but my 2nd night they gave me a bad room. The walls looked water damaged and were splitting in the room & also bathroom and stains in the rug and the receptionist both nights Had an attitude I think it’s a Philadelphia thing. Needs some updating
Stayed 1 night in Sep 2020
Response from Michele Y on 11 Sept 2020
Hi Alicia, Thank you for your review. We apologize for any inconvenience you encountered during your visit with us. I hope that you will give us another chance when in the area.

2/10 Terrible

Tahir

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
bad experience
This facility is very old and very dirty and filthy not good for family stay
Stayed 2 nights in Sep 2020
Response from Michele Y on 11 Sept 2020
Hi Tahir, We apologize that you stay was not to satisfaction. If there is any item you would like to discuss further please let me know.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the fact that it more like apartments then a hotel
Stayed 1 night in Aug 2020
Response from Michele Y on 11 Sept 2020
Dear Guest, Thank you for your review. We appreciate your feedback and look forward to being able to serve you again in the near future

6/10 Okay

MarkA, Hillside, NJ

Business traveller, Travelled with partner
Decent rooms but the shower was lacking and the vending machines didn't really work
Stayed 2 nights in Sep 2020
Response from Michele Y on 11 Sept 2020
Dear Mark, Thank you for your review. We apologize for any inconvenience you encountered during your visit with us. I hope that you will give us another chance when in the area.

10/10 Excellent

Terrance

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from Michele Y on 8 Sept 2020
Hi Terrance, Thank you for your review! I hope that you will choose the Hawthorn Suites again when in Philadelphia.

4/10 Poor

Ramona

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Don't do it...
This hotel is not in good condition at all. Come to find out, it lost its previous Mariott flag at that location because the condition was so degraded. Stains on chairs, couches, broken doors and questionable smells followed us through two rooms, trying to find one that was suitable. Thankfully after showing the manager pictures, she did remove one night's fee off my stay. But honestly, if you're looking for a decent hotel, this is not it. This location was once great, but since Hawthorne has taken it over, they have done NOTHING to replace damages furniture and carpeting. It is a run down hotel. Really a shame.
Stayed 2 nights in Aug 2020
Response from Michele Y on 8 Sept 2020
Hi Ramona, We are very sorry to hear that you did not fully enjoy your stay with us. I do hope that you will give us another chance when visiting Philadelphia.

8/10 Good

Verified traveller

Stayed 2 nights in Sep 2020
Response from Michele Y on 11 Sept 2020
Dear Guest, Thank you for your rating! I hope that you will choose the Hawthorn Suites again.

8/10 Good

Tawqeer

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 3 nights in Aug 2020

8/10 Good

Aamilah, Philadelphia, PA

Business traveller
Liked: Cleanliness
Disliked: Staff & service
For my stay I honestly checked in and staff had an attitude the entire time I was in front of her no matter how much I smiled and tried to be polite. I walked up to my room the door appeared to have some marks on the frame as if someone tried to break into it but the door itself was secure. My room was clean for the most part. Bathroom small and out of date but it was useable. The room was okay for a 1 night stay. I love the 12pm check out!!!
Stayed 1 night in Sep 2020
Response from Michele Y on 3 Sept 2020
Dear Aamilah, Thank you for your review. I apologize for any inconvenience you encountered with our staff member. I will make certain to discuss your concerns further with that particular team member. We appreciate your business and look forward to your future visits with us.

2/10 Terrible

D.Jones, Augusta Ga

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
None of the amenities lusted online were available. One huge one was no shuttle. So paying $13 each way to go 2.3 miles to the airport. No breakfast, and Filthy rooms
Stayed 2 nights in Sep 2020
Response from Michele Y on 3 Sept 2020
Dear Ms. Jones, I am sorry to see that you were not fully aware of any amenities that are not currently in operation/use. We do inform the 3rd parties of all areas of the hotel that were shut down due to Covid-19. I will make certain to follow up with them to inquire as to why this was not addressed.

4/10 Poor

Milton

Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible stay
Old and dirty room carpet was horrible mold around tolite and shower
Stayed 1 night in Aug 2020
Response from Michele Y on 2 Sept 2020
Hi Milton, We are sorry to see that you did not fully enjoy you stay with us. I hope that you will give us another chance in the future.

6/10 Okay

Verified traveller

Property is old and dated. Looks great from the exterior but the interior is not that great. Definitely overdue for renovations..
Stayed 1 night in Aug 2020
Response from Michele Y on 1 Sept 2020
Thank you for your review. I hope that we will have the chance to serve you again in the near future.

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2020
Response from Michele Y on 30 Aug 2020
Dear Guest, Thank you for taking the time to share your rating! We appreciate your business and I hope that you will choose the hawthorn suites again when in Philadelphia.

8/10 Good

Verified traveller

Stayed 3 nights in Aug 2020
Response from Michele Y on 30 Aug 2020
Dear Guest, Thank you for taking the time to share your rating! We appreciate your business and I hope that you will choose the hawthorn suites again when in Philadelphia.