Deluxe Room, 2 Queen Beds, Non Smoking, Refrigerator | Pillow-top beds, in-room safe, iron/ironing board, free WiFi

Reviews of Best Western Plus The Inn At King Of Prussia

3.5 out of 5
Best Western Plus The Inn At King Of Prussia
127 S Gulph Road, King of Prussia, PA

Reviews

7.4

Good

Rating 10 - Excellent. 328 out of 1008 reviews" "
Rating 8 - Good. 300 out of 1008 reviews" "
Rating 6 - Okay. 180 out of 1008 reviews" "
Rating 4 - Poor. 118 out of 1008 reviews" "
Rating 2 - Terrible. 82 out of 1008 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Jonathan

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The only thing i liked about this property is the fact that the staff were nice, and the room had no bugs and was mostly clean. However, 3/4 of this property is under construction. There was some massive jackhammering going on at about 830 am, where they were busting up the sidewalk to lay a new one. There is no front entrance- rather, a side entrance has been converted into a lobby. Breakfast is served at the end of a hallway in some administrative offices on the 3rd floor. There are no microwaves in the rooms, but there are huge refrigerators. To use a microwave, you have to go where the breakfast is served, where a microwave is located. When I arrived at my room, my bedsheets were on sideways and about to pop off of the matress. The lampshade of one of the lamps had what i could only guess to be boogers smeared inside of it (room 403). The room was a single king, but it clearly used to be a double queen, because the placement of electrical outlets was inconvenient and made no sense. In the morning, housekeeping would open a room, flip out the latch to keep the door from closing all the way, and then allowed the door to swing closed freely until it loudly banged on the latch. I would not stay here again.
Stayed 2 nights in Mar 2024
Response from Marcus - General Manager on 26 Mar 2024
I am so sorry that your experience was not as it should have been. We are in the process of making some changes and I am sorry that your experience was affected by that. I hope you will reconsider your decision not to return.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great experience
Stayed 1 night in Mar 2024
Response from Marcus - General Manager on 24 Mar 2024
I am so glad that you had a good experience staying with us. I hope you will stay with us again soon.

10/10 Excellent

Jeff

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice to be able to have fun playing table tennis with my friends. I liked that the breakfast menu was varied and delicious.
Stayed 2 nights in Mar 2024
Response from Marcus - General Manager on 20 Mar 2024
Dear Jeff,Thank you so much for your kind response. I am so glad that you appreciate breakfast and the table tennis. I very much hope we will host you again soon.

8/10 Good

Sonya

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, clean inside facility. Outside lots if construction some cans and discarded clothing made the place look less than desirable. Please discontinue the hard chopped eggs for breakfast. Its such a waste ...unless you are using it for egg salad later.
Stayed 3 nights in Mar 2024
Response from Marcus - General Manager on 20 Mar 2024
Dear Sonya,Thank you for your response. The chopped eggs were not a wise decision and they have been removed. I take your point on the mess outside. I have tried to keep up on it but some days are tougher than others. We are come towards the end of the construction in our parking lot which will help. I hope that we will host you again.

10/10 Excellent

Yushan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Mar 2024
Response from Marcus - General Manager on 20 Mar 2024
Thank you so much for your stellar rating. I hope we will host you again soon.

10/10 Excellent

Malikarjuna

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just stayed for a night. It was easy and convenient. They are remodeling so bit to construction but didn’t bother us at all.
Stayed 1 night in Feb 2024
Response from Marcus - General Manager on 20 Mar 2024
Dear Malikarjuna,Thank you so much for your positive review. I am so glad that you enjoyed your stay and hope to host you again soon.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk people were great. The room was excellent. The only draw back was the construction but we were there on the weekend, so there was no problem.
Stayed 2 nights in Mar 2024
Response from Marcus - General Manager on 20 Mar 2024
Dear Michael,Thank you so much for your positive feedback. I am so glad that you connected with our front desk. I hope we will host you again soon.

10/10 Excellent

Elisabeth

Stayed 1 night in Feb 2024
Response from Marcus - General Manager on 24 Mar 2024
Thank you so much for your positive rating. I am delighted that you enjoyed your stay and hope to host you here again soon.

10/10 Excellent

Marie

Travelled with family
Clean
Stayed 3 nights in Feb 2024
Response from Marcus - General Manager on 5 Mar 2024
Your one word review is music to my ears! Thank you so much for your feedback and I will pass on your feedback to my housekeeping department. I hope we will host you again soon.

8/10 Good

Orgilbaatar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the breakfast. Everything was great. The only problem was the limited parking due to construction. But all in all good hotel for the price
Stayed 1 night in Feb 2024
Response from Marcus - General Manager on 5 Mar 2024
Thanks so much. I appreciate the moderate comment on the parking! It is finished now, but yes, was definitely impactful! Hope to host you again and I am so glad you enjoyed your visit.

8/10 Good

Ileen

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the mall
Stayed 2 nights in Feb 2024
Response from Marcus - General Manager on 26 Feb 2024
Thank you so much for your review. I am so pleased that you enjoyed your stay and hope to host you here again soon.

6/10 Okay

Benjamin

No
Stayed 1 night in Feb 2024
Response from Marcus - General Manager on 22 Feb 2024
I am sorry that your stay was not as it should have been. I expect construction and parking lot access had something to do with it. That will be all over by this weekend. I hope we will have a chance to provide you with a better experience in the future.

10/10 Excellent

Kellee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would have liked hot food for breakfast. Lots of construction and couldn't find the entrance. Needed better signage.
Stayed 1 night in Feb 2024
Response from Marcus - General Manager on 21 Feb 2024
Thank you for your 5 star review and constructive criticism. We will be completing the construction near the entrance on Friday and redesigning that whole area in front. We will be changing the hot food tomorrow. I am so sorry you missed that.

10/10 Excellent

Tara, Nesquehoning

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Customer service is awesome!
Stayed 1 night in Feb 2024
Response from Marcus - General Manager on 16 Feb 2024
Thank you so much for your kind words. I am so glad that you enjoyed your stay and I hope we will host you here again soon.

10/10 Excellent

Malikarjuna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was super convenient and close to everything thing. The staff was very friendly. Definitely will stay again.
Stayed 3 nights in Feb 2024
Response from Marcus - General Manager on 13 Feb 2024
Thank you so much for the fabulous rating and review. I am glad that you enjoyed your stay and pleased that you found the hotel convenient and friendly! I hope we will host you here again soon.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Marcus - General Manager on 13 Feb 2024
Thank you very much for the positive rating. I am so pleased that you enjoyed your stay. I very much hope we will host you again soon

10/10 Excellent

Tara, Nesquehoning

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Marcus - General Manger on 23 Jan 2024
Dear Tara,Thank you so much for your positive rating. It was a pleasure hosting you and I am so pleased that you enjoyed staying with us. I hope we will see you again soon.

10/10 Excellent

Marc

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Marcus - General Manger on 19 Jan 2024
Dear Marc,Thank you for your fantastic rating. I am so glad that you enjoyed your stay and I hope to host you here again soon

10/10 Excellent

Jaelyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this place and the people! Great place to stay.
Stayed 2 nights in Dec 2023
Response from Marcus - General Manger on 9 Jan 2024
Thank you so much for your kind review. I am so glad you got to know the staff and had a wonderful stay. I hope we will see you again soon.

10/10 Excellent

Keon

Stayed 1 night in Dec 2023
Response from Marcus - General Manager on 9 Jan 2024
Thank you so much for your positive rating. I am so pleased that you enjoyed your stay and hope to host you again.

8/10 Good

Cheryl

Construction
Stayed 1 night in Dec 2023
Response from Marcus - General Manger on 5 Jan 2024
Thank you for your positive review. I am so pleased you enjoyed your stay and I hope to host you here again soon.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Marcus - General Manager on 5 Jan 2024
Dear Richard,Thank you for the excellent rating! I am so glad that you enjoyed your stay and hope to host you again soon.

10/10 Excellent

Michele

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very clean, spacious rooms. Staff was friendly and helpful. Would strongly recommend for the price
Stayed 1 night in Dec 2023
Response from Marcus - General Manager on 5 Jan 2024
Thank you so much for your recommendation and kind words. It was a pleasure hosting you and I hope we will see you again.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Marcus Collins - General Manager on 1 Jan 2024
Dear Mark,Thank you so much for your high rating. I am so glad that you enjoyed your stay and I hope we will host you again soon.

8/10 Good

Donna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was okay, but it smelled like marijuana in the hallway, and the bathroom didn’t have an exhaust fan. There were people playing loud music by the parking lot during our first night, but for the rest, it was quiet.
Stayed 3 nights in Dec 2023
Response from Marcus - General Manger on 20 Dec 2023
Thank you so much for your feedback. I am sorry about the smell and noise, but glad they were temporary issues and that your overall experience was positive.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Noticeable changes with an exceptional staff
In the midst of reconstruction, the staff has been able to maintain a clean and well managed hotel with little to no noise or problems. Not much for breakfast and bring your own coffee but clean and comfortable for a quick stay. A very special thank you to Nita, who was exceptional in her service. Ms. Mcfarland was kind, knowledgeable went above and beyond to make the stay welcoming and comfortable. If you have had a less than great experience at this hotel before, It's worth a second try.
Stayed 1 night in Dec 2023
Response from Marcus - General Manager on 20 Dec 2023
Thank you so much for your kind words. I am so glad you have met the mercurial Ms. McFarland. She is certainly an asset to our hotel. I hope that you will forgive us our breakfast and come and see us soon.Warm regards,

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Carol Ann was amazing and very welcoming. The facility was clean.
Stayed 2 nights in Dec 2023
Response from Marcus - General Manger on 1 Jan 2024
Thank you so much for your kind comments. I made sure to screenshot your comment and text it to CarolAnn. She was so pleased! I am so pleased that you enjoyed your stay and hope to see you here again soon.

8/10 Good

ALCI

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Crap breakfast. Need more variety. Oatmeal was gone by 9pm. Only fruits were apples and lemons. No regular croissants. Jus mini muffins, bread and cereal.
Stayed 1 night in Dec 2023
Response from Marcus Collins - General Manager on 11 Dec 2023
I am so sorry that you were disappointed by breakfast. I hope we will host you again.

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Everything was very clean, modern, well lit and accommodating. The breakfast was nice as well. There was a nice selection, and everything was fresh.
Stayed 1 night in Dec 2023
Response from Marcus Collins - General Manager on 11 Dec 2023
Thank you so much for your kind words. I am delighted to see that your experience was so good. I hope we will have the opportunity to host you again.

8/10 Good

Richard

Stayed 2 nights in Dec 2023
Response from Marcus Collins - General Manager on 1 Jan 2024
Thank you so much for the positive rating. I am glad that you enjoyed your stay and hope to host you again some time soon.

4/10 Poor

Michael

Stayed 3 nights in Nov 2023
Response from Marcus Collins - General Manager on 5 Dec 2023
I am so sorry that you did not enjoy your stay. I recommend returning next April once all the upgrades are finished

8/10 Good

Maria Diana

Travelled with partner
Liked: Staff & service, amenities
The faucet knob is difficult to lift when you want to use the shower head.
Stayed 4 nights in Nov 2023
Response from Marcus - General Manger on 2 Dec 2023
so sorry, and thank you, we got it fixed

6/10 Okay

David

Travelled with family
Not a Good Night Sleep
The hotel was under construction, which was not an issue overall, except it was difficult to find the entrance from the street. The staff was friendly and helpful, and check-in went smoothly. That said, the room was pretty cold, despite turning up the heat. We were placed on the first floor next to the lobby, which made for a noisy morning. One of our neighbors sang at the top of her lungs and we could hear everything. Suffice to say, we didn't have a good night sleep. I'm not saying this is an awful place to stay, but perhaps we were unlucky this time. Once construction is completed, we'll likely give it another try when we're in the area.
Stayed 1 night in Nov 2023
Response from Marcus Collins - General Manager on 13 Nov 2023
wow, you really had the elements of a perfect storm. I am so sorry that that happened. Please do feel free to let us know about noisy neighbors. We can always make a diplomatic call. The heating should work also, so I will make sure we have a look at your room. I am sorry that you were inconvenienced and uncomfortable. I was pleased to read that you would come back following construction completion. Hopefully we will welcome you back in the summer.

10/10 Excellent

Sandra, Hamilton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great access directly off the highway, and directly across from the mall. Lots of parking. They're under construction apparently, but other than some construction fences, I was not aware of it. Met three front desk staff, one to check-in, one helped me with some food and bev and one checked me out. They were all wonderful and helpful. Would stay here again.
Stayed 1 night in Nov 2023
Response from Marcus - General Manager on 18 Nov 2023
Thank you so much for your kind review. I am so glad that you weren't troubled by the construction next door and particularly pleased that you connected with the staff and enjoyed meeting them. I very much hope that we will host you here again soon

6/10 Okay

Melanie

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Nov 2023
Response from Marcus Collins - General Manager on 15 Nov 2023
Thank you for your feedback. I am sorry that your stay was not as it should have been. I hope you will try us again once all the updates have been completed

6/10 Okay

Philip

Liked: Staff & service, property conditions & facilities
Noisy
Stayed 1 night in Nov 2023
Response from Marcus Collins - General Manager on 8 Nov 2023
Thank you for providing feedback. I am sorry that you found the hotel noisy. As we move into Fall and the whirr of the AC units stop and the whirr of the heaters have not quite picked up, outside noise does come in more. I am sorry that you were disturbed.

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service
The property is undergoing a renovations which we were notified of prior to our stay. The hotel was clean and the staff was very friendly and helpful.
Stayed 1 night in Nov 2023
Response from Marcus - General Manger on 6 Nov 2023
Thank you so much for your feedback. I am glad that you enjoyed your stay and got to connect with the staff.

2/10 Terrible

Sally

Travelled with family
Stayed 2 nights in Nov 2023
Response from Marcus Collins - General Manager on 6 Nov 2023
I am so sorry that your story was not as it should have been

10/10 Excellent

NGA

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Excellent customer service and great stay with reasonable price
Stayed 2 nights in Nov 2023
Response from Marcus - General Manger on 6 Nov 2023
Thank you for your glowing review. I am so pleased that you enjoyed your stay. I hope we will host you again soon.

8/10 Good

john

Travelled with partner
Liked: Staff & service, property conditions & facilities
Breakfast was disappointing
Stayed 1 night in Nov 2023
Response from Marcus Collins - General Manager on 6 Nov 2023
Thank you for your feedback. I am sorry that you found our transitional breakfast disappointing but glad that the rest of your stay was more positive. I hope we will host you again once our full breakfast is up and running

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such nice staff and so clean
Stayed 2 nights in Oct 2023
Response from Marcus - General Manager on 30 Oct 2023
Dear Stephanie,Thank you so much for taking the time to provide feedback.I am so pleased to read that your stay was a good one and that you enjoyed meeting our staff. I very much hope we will host you here again soon.

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and a calm place to stay
Stayed 3 nights in Oct 2023
Response from Marcus - General Manger on 27 Oct 2023
Thank you for your lovely feedback. Friendly and calm is a place I would like to be, and I am so glad you enjoyed that aspect of our hotel. I hope that we host you again soon.

10/10 Excellent

SV

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was clean and comfortable great front seat Staff.
Stayed 2 nights in Oct 2023
Response from Marcus Collins - General Manager on 24 Oct 2023
Thank you so much for your kind review. I very much hope we will host you again soon.

10/10 Excellent

ARZA

Stayed 2 nights in Oct 2023
Response from Marcus Collins - General Manager on 13 Nov 2023
Thank you for completing the rating regarding your recent stay at our property. I am so pleased that you enjoyed your stay. Your positive ratings are a great encouragement to our team and to me. Thank you

8/10 Good

Kellyann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t love the breakfast options.
Stayed 3 nights in Oct 2023
Response from Marcus Collins - General Manager on 6 Nov 2023
Thank you so much for providing your feedback. I am sorry about the limited breakfast. I am pleased that the rest of the stay went well.

10/10 Excellent

claud

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the stay was amazing amd the staff were exceptional and very nice.will be staying there again.thank you
Stayed 2 nights in Oct 2023
Response from Marcus Collins - General Manager on 22 Oct 2023
Thank you so very much for such a glowing review. I am delighted to hear you enjoyed your stay and that we took good care of you. We look forward to hosting you here again.

4/10 Poor

John

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
After Driving 3/12 hours through construction, all I wanted to do was take a nice shower. I booked a superior room, which I normally do, but I got a room with a handicap bathroom. I stated I wasn't happy with the room, and all I got was "It was the only room they had with a King bed". What happen to the room I booked. Not happy at all.
Stayed 1 night in Oct 2023
Response from Marcus Collins - General Manager on 19 Oct 2023
I am so sorry. Few things worse than disappointment after a long, hard drive. I have spoken with the staff member involved and he is now prepared to respond appropriately. I also bear responsibility as the rooms were put off in order to work on the dressers and we put off too many kings. Please accept my apology for your inconvenience. I have made sure that your next visit will be much more pleasant.

10/10 Excellent

Linda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great stay! Facility was clean & excellent breakfast. Close to shopping & casino.
Stayed 1 night in Sep 2023
Response from Marcus Collins - General Manager on 17 Oct 2023
Thank you so much for your kind comments. I am delighted to hear that your stay was enjoyable. I very much hope to host you here again.

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lack of water in sink and shower
Stayed 2 nights in Oct 2023
Response from Marcus - General Manger on 6 Nov 2023
Thank you for your feedback. I have let our maintenance team know about the water pressure so we could get it repaired. I am glad that the rest of you stay went well and hope to host you again.

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
The Good, The Bad and The Ugly.
This Hotel could be so much better. But fell short. The first night that we checked in, the person behind the counter was fabulous. The room was standard. The shower as cold. Maybe luke warm at best. I am not big on cold showers. First time I have ever encountered anything like that. Bathroom was dirty. Picture attached. Breakfast was continental. Basic. Nothing to Write Home About. Bed was comfortable.
Stayed 3 nights in Oct 2023
Response from Marcus Collins - General Manager on 17 Oct 2023
Thank you so much for your feedback. I am so sorry about the shower, I have passed on your information to our engineer. Sorry about the lamps, we are having both the lamps and the mirrors replaced soon as part of our upgrades. I am glad that you found the bed comfortable and the service fabulous. Sorry, about the breakfast, that is also close to its first upgrade. I hope you will give us another try and apologize that your experience was not as good as it should have been.