Outdoor pool, pool umbrellas, pool loungers

Reviews of Natai Beach Resort

5 out of 5
Natai Beach Resort
55 Moo 6, Kok Kloi, Takua Thung, Phang Nga

Reviews

8.2

Very good

Rating 10 - Excellent. 86 out of 193 reviews" "
Rating 8 - Good. 58 out of 193 reviews" "
Rating 6 - Okay. 31 out of 193 reviews" "
Rating 4 - Poor. 14 out of 193 reviews" "
Rating 2 - Terrible. 4 out of 193 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.0/10

Amenities

8.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

stephen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place. Beaches were very nice. Staff were always friendly and accommodating. Definitely reccomend.
Stayed 6 nights in Mar 2024

8/10 Good

marnett

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Most importantly, the resort itself is beautiful and the beaches are gorgeous. Highly recommend if you are going to stay on the resort for majority of your stay. This is a more laid back part of Phuket with less traffic. If you want to explore, this place is FAR AWAY from everything. The resort only offers a shuttle into town 3x a week. I’d recommend grocery shopping for snacks and such to bring back in town. Go on a Monday so you can take advantage of their local night market. The resort itself offers INCREDIBLY overpriced dining. Walk along the beach to a local spot for true Thai food at the costs you’d anticipate for Thailand. Outside of the location of the resort, the amenities are sparse. The TV has only a few channels and though it’s a smart TV, it’s not equipped for you to link your streaming accounts. Only in room water is free, so bring your water bottle with you if you dine in an on site restaurant to avoid the added charge. Also, they seemed to be out of many liquor options - again go to town and buy the liquor you want, make your own drinks. The room is beautiful. Nice, firm, large bed. Soaking tub. Good size shower. Awesome bidet. We got the pool room and we took advantage of the pool after hours - it’s not heated. Would I come back here? If I was looking to stay and relax, yes. To enjoy more of a Phuket, I’d choose a closer location to more off site amenities.
Stayed 5 nights in Mar 2024

4/10 Poor

s

Disliked: Cleanliness, property conditions & facilities
The beach is the nicest thing about this hotel. Too many mosquitoes in the rooms, bath water is yellow, everything needs an update. Rooms look nothing like the beautiful lobby. Pool is good. Overpriced. Need a car to get local food.
Stayed 1 night in Feb 2024

10/10 Excellent

Bernard

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent beach and pool. Breakfast and a la carte menu of the poolside resturant are great.
Stayed 5 nights in Dec 2023
Response from Kwanchai on 15 Dec 2023
Thank you very much for your review and score 5/5 that gave us with full of joy to what you have experienced while staying with us. We do hopefully and looking forward to your return visit in the near future.

8/10 Good

Niranchana

Liked: Cleanliness, staff & service
Stayed 13 nights in Nov 2023
Response from Kwanchai on 15 Dec 2023
Thank you very much for your kindness review with 4/5. It is meaningful to us, the Natai team. Let us know please if you would like to give a suggestion for our improvement or how could we serve you better. Thank you and kind regards.

10/10 Excellent

Lara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the location to be alone. It was very quiet and empty and the beach is incredible. Sunsets were fabulous! I was a little surprised that the staff did not speak much English - they could get by but because of the language barrier I double checked two reservations and both were not made. This was important and I caught it in time. If u want mixed drinks, don’t. Not good w then and wine was over priced. However I loved the yoga and Mui thai fitness classes I took. No one else did so they were one on one w the great instructor. Overall incredible place to get away and be alone. Breakfast buffet was Very Nice!
Stayed 5 nights in Oct 2023
Response from Kwanchai on 29 Oct 2023
It was our great pleasure to have you stayed with us recently and thank you very much for your kind gave us 5/5 this time. We are appreciated your kind concerned with experienced of English communication with our team members and apologize for this happened. We therefore having the internal department training during low season and there are slightly improving. The drinks issue that also needs attention and I will re check the quality while making sure it's all up to standard, wine price we set them up similar to another local resorts and keep the price the same for almost 2 years while we did not have plan to increase for this. Perhaps, if you could describe the quality and price with comparison then we can learn from you for our improvements.It is great to hear you loved exercises and enjoyed the time with us this time and we are looking forward to your return visit soon. All the best and take care

10/10 Excellent

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach view from the window of the hotel room is only so-so, mostly blocked by the trees and landscaping around the pool, which is nice. The hotel is well designed with a Thai Buddhist theme in the lobby and modern standard hotel rooms. There was a bit of a smell in the room when we arrived but it may have just been the cleaning chemicals in preparation for us as it seemed to go away after the room aired out. The area is majority muslim so it wasn’t difficult for us to find halal restaurants but the hotel is far from everything but the beach so be prepared to spend a significant amount on and time arranging taxis compared to hotels on Phuket. Only hotel subsidized transportation is to/from the airport every other day. Concierge was helpful in finding informal driver Nikki to take us to local pier to visit James Bond Island and Koh Panyee for 1500 Baht round trip plus 3500 to rent a boat with pilot for a day. But the 1700 one way trip to Phuket Town felt more expensive. Overall I think this hotel is mainly for those who could use the pool and quiet beautiful beach much more than we did and don’t plan on going many other places.
Stayed 2 nights in Aug 2023

8/10 Good

Sonya

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Think it was the off season so not a lot of people. It’s very quiet and peaceful didn’t have to walk far the beach was right there. I really enjoyed it.
Stayed 4 nights in Jun 2023

8/10 Good

Mrs TN

Stayed 1 night in Apr 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023

6/10 Okay

robert

Travelled with partner
Disliked: Property conditions & facilities
The breakfast was great, restaurant staffs were very nice and attentive. Beach is calm and clear. The room was very dated, smelly and moldy, there were mold everywhere in the bathroom, shower area, bath tub. Front desk staff was not welcoming.

6/10 Okay

Margaret

Travelled with group
Disliked: Property conditions & facilities
Hotel rooms are dated, stains here & there. Time for renovation. Rooms do not provide toothbrush & toothpaste - have to go reception to ask for it. Given only 1 shower cap in room even though we've two pax staying in the room. But front desk service staff are helpful. Was served a cool welcome drink when we first arrived.
Stayed 4 nights in Jan 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Service from all the staff and great food.
Stayed 8 nights in Nov 2021

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best beach in Thailand
Great place, awesome stay. Place needs a lick of paint. But very well lriced and awesome hotel
Stayed 6 nights in Dec 2019

10/10 Excellent

Mark

Stayed 3 nights in Feb 2020

2/10 Terrible

Gary

Disliked: Property conditions & facilities, room comfort
This is a very tired resort in a beautiful location. Apart from the large pool area which is great and the adjoining beach most of the resort is in very poor condition and in many places some of the buildings would be condemned. The local staff were friendly and helpful but the amount of maintenance required was overwhelming.
Stayed 7 nights in Jan 2019
Response from General Manager on 22 Jan 2019
Dear Gary, Sawadee Krub from Natai Beach Resort & Spa, first of all thanks for your stay and your feedback. We will share your comment about our team on there friendliness and being helpful highly appricated. Indeed we are aware on our condition and we are in the planning stage to overcome the same in the upcoming year 2019. once again for your comments and looking forward to seeing you back with us after our improvment have taken place with best regards the team and Josef Umenberger

10/10 Excellent

Manna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019
Response from General Manager on 21 Jan 2019
Dear Khun Mana, Sawadee Krub, greetings from Natai Beach Resort & Spa. First of all thanks for choosing us for your recent stay in Phuket,Highly appreciated, The entire team would like to thank you for your rendered review on our service provided. we are looking forward to welcome you back soon again on your next trip which will take you to our area. with best regards the team and Josef Umenberger General Manager

10/10 Excellent

Verified traveller

Stayed 8 nights in Dec 2018
Response from General Manager on 5 Jan 2019
Dear guest, Happy New Year 2019, Sawadee Krub, from Natai Beach Hotel & Spa, thanks for choosing us for your recent stay. we apricate your feedback and we will look forward to welcome you back soon to Natai Beach Resort & Spa. with best regards the team and Josef Umenberger General Manager

8/10 Good

Verified traveller

Resort staff was friendly and helpful. Check-in was a breeze. However, the rooms were in need of some refurbishment. The warm water in our shower was not working well and the shower head could be replaced.
Stayed 5 nights in Nov 2018
Response from General Manager on 28 Nov 2018
Dear guest, Sawadee Krub, Greetings from Natai Beach Resort & Spa,we thank you for staying with us and your review which is kindly appreciated to improve our services. Sadly to hear that you had difficulty on regards of the warm water which we are working hard to rectify with our team as well some rooms already went touch ups to speak of. we appreciate your feedback on the comment on our team which we are very proud of and we will share with them all your satisfaction on their friendliness and helpfulness. we are looking forward to welcome you back soon. with best regards the team and Josef Umenberger General Manager

2/10 Terrible

Jonas

The hotel has a lot of potential, but we had many issues with this hotel from the moment we checked in. We had to wait over an hour after the check-in time for our room. When we entered the room, the telephone system in the room wasn't working, the shower door/toilet door was completely broken off and we did not receive a welcome fruit basket while all our friends did. Because of the inconvenience, they offered complimentary massages at their spa. We slept well the first night. After we attended our friend's wedding nearby & came back to the hotel late at night, we noticed a horrible smell in our room. Our friends in the room next door also noticed the smell. It was so bad that it started to give us headaches after being in the room. We checked to see what it was in the room next to us because we had heard some drilling in the empty room during the day. We saw that they had either painted or put some kind of lacquer on the wood. We knew if we stayed there, it would be hazardous to our health. We all requested to be moved to different rooms, and the 4 of us were moved to different rooms in the middle of the night. When we got to the new room, it smelled moldy and the lamp shade was moldy and there were stains on the couch. This was NOT nice for a "5 star" property where we were paying extra. We complained to the manager and he said he would refund us for the 1 night, but when we checked out, the receptionist said we had to email Expedia for the refund.
Stayed 2 nights in Nov 2018
Response from General Manager on 26 Nov 2018
Dear Jonas, Sawadee Krub & greetings from Natai Beach Resort & Spa. We would like to thank you for your stay with us and your comment rendered . Sadly to say we have not meet your expectations of yours during your stay. Ourself are not happy with the shortfalls which been let down as well by our contractors of trust, neverless there are no excuses to be made on our services provided. on regards of the extented refund there are procedures to follow and we are working hard to get it solved to your satisfaction on the soonest. we thanks for your understanding and patience . With best regards the team and Josef Umenberger General Manager

4/10 Poor

Mitsunaga

Poor WiFi reception at the room.
Stayed 2 nights in Nov 2018
Response from General Manager on 22 Nov 2018
Dear Mitsunaga, Sawadee Krub ,Greetings from Natai Beach Resort & Spa, We thanks you for your stay with us and sorry to hear about your inconvince caused. Our IT team is constantly on the move to ensure the best coverage of the WIFI in all Public area. As a part of our service we do offer reliable High Speed Internet for out guest ready to be purchased at our Front desk friendly team members. Our team member more then happy to assist you to find the correct plan for your useage. Once again thanks for choosing us and wish you an pleasant stay. with best regards the team and Josef Umenberger General Manager

8/10 Good

Bernardino

The hotel is amazing. It has everything I needed, e. g. Sauna, Steam bath, gym, a fantastic beach and big swimming Pool. The room is huge and complete except for the TV audio which was poor and the safe deposit box which was not working. The location though is far from civilization and therefore you can’t find a place for a quick purchase of small items and massage. Its massage Service is so pricely. Food is excellent and price very reasonable. Staff are warm and accommodating.
Stayed 3 nights in Nov 2018
Response from General Manager on 22 Nov 2018
Dear Bernardino, Sawadee Krub from Natai Beach Resort & Spa, thanks for choosing us for your stay. We are very pleased to hear about our beautiful beach and Swimming Pool. On regards of the safe and sound system of the TV we apologize for the in-convince caused. Our Maintenance team is doing check on regular basis to avoid that type of short come and in-convince . We are looking forward to welcome you back to enjoy our Resort. with best regards the team and Josef Umenberger General Manager

6/10 Okay

Gunnar, Singapore

In the middel of nowhere
Arrive late, everything closed
Stayed 1 night in Sep 2018
Response from General Manager on 19 Sept 2018
Dear Gunnar, Sawadee Krub, Greetings from Natai Beach Resort & Spa,thanks for your review and input on regards your stay with us. Most of our guests enjoy the tranquility of the area and beautiful beach to relax. Indeed our Main Restaurant is closing at 22:30 we have available our Lobby lounge until late and we offer a 24 Hour In room dining facilities for your dining options. We are looking forward to welcome you back in our Hotel and looking forward to spoil you soon. the team and Josef Umenberger General Manager

4/10 Poor

Rob

Disliked: Cleanliness, property conditions & facilities, room comfort
Not a good place to stay
This hotel is a disaster, despite having a last minute discount offer for our room! When we checked into the room it was crawling with ants, including in the bed. Hotel moved us to another room but their reason for the room being so dirty and pest infested was “we are dealing with nature here.” Isn’t the rest of the world? The overall condition is run down, it’s in need of a good wash and lick of paint to say the least. We did come off season, but it makes no excuse for everything being run down, our private villa pool not working or the staff being in general not overly enthused to be helpful Finally, if you still want to stay here (!), save your money on the breakfast. It’s a disaster. The “warm” food options are cold, they don’t turn the heat on the trays so the food is cold. When you ask staff, this is normal. Eggs are cooked on a bbq style flat pan, which meant our fried eggs had a comfortable lick of black grease underneath. Drink options are help yourself, and I still haven’t found to this day how I get a cup of tea, despite asking twice. We came to check this place out as an option for our wedding guests to stay in. I’m glad we did, there is no way I will be recommending it to them.
Stayed 1 night in Jun 2018
Response from Josef Umenberger on 25 Jun 2018
Dear Rob, Greetings from Natai Beach Resort & Spa, sadly to see you been not delighted with our service rendered. Trust your comments been shared with the team and we are working hard to improve our services as we speak. wish you a great day ahead with best regards Josef Umenberger

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Honey Moon Stay at Natai Resort
Had a great stay for my honeymoon at Natai Beach resort and spa. The beach ceremony was memorable and dinner delicious. The attention from staff was exceptional. Room was beautiful and so was the decor. The bed was too hard and locking the sliding door was a nightmare (4 calls to the E&M dept. due to inability to lock the door). Met a group of staff members that were exceptional. Karl, Katrina, Mike, & Donna all spoke english and were extremely attentive to us during our stay. Mike took it a step further and acted as our tour guide on his days off for two days (we had lots of fun). Connor was fantastic!! Thank you so much for marrying us on the beach and coordinating all the minute details. The beach was beautiful, quiet, and extremely relaxing. Breakfast was delicious and so was the pool bar food. The entertainer was lots of fun. We celebrated Songkran, gave offerings to monks, and boxed while on top of a log in the pool (crazy hilarious and a first for me). General manager was also attentive to our needs and wedding ceremony. Thank you everyone for such a memorable experience. Would recommend this place to anyone looking for a low key relaxing vacation in PARADISE. What a beautiful place. See it for yourself.
Stayed 7 nights in Apr 2018
Response from General Manager on 17 May 2018
Dear anonymous, Greetings from Natai Beach Resort & Spa ,thanks a lot for your review on our service rendered during your stay on your Honey Moon & Songkrang day. Your comment towards our outstanding team members and related service of food & beverage during your special event been shared with them with pride. we thank you a lot and we take up your feedback on improvement to strive for a better service. looking forward to welcome your back soon at Natai Resort & Spa with kind regards Josef Umenberger General Manager

8/10 Good

Verified traveller

Liked: Room comfort
Disliked: Cleanliness
No staff upon checkin. Had to find someone to assist with the checkin process. Room was nice but was a bit dirty.. eg chips on the floor, lemon seeds in bathroom. Great location. Checkout process was long and difficult, arranged to have a transfer to the airport but was not ready on time
Stayed 2 nights in Mar 2018
Response from General Manager on 17 May 2018
Dear Traveler, Greetings from Natai Beach Resort & Spa, we would to thank you for feedback and take this as an opportunity to improve our self. looking forward to welcome you back soon to Natai Beach Resort & Spa. with kind regards Josef Umenberger General Manager

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Mixed feelings
Let me start of by saying I do not understand how this is considered a 5 Star hotel it is 4 at the most just for the location. We stayed at the private houses with garden. Except it is not private you have another room attached, and there is no garden just the regular walkway between houses with some bushes and trees. There is absolutely nothing around the hotel except two little restaurants one right in the beach and another eat by the Main Street other then that there is nothing. The nearest store requires a cab ride. The hotel bones are good but it is run down. The beach and pool towels lay around all day and all night no one cleans them up, so sometimes we couldn’t find any available chairs at 8 am even though no one was probably actually using the chairs. The room it self has a mini bar which for us didn’t work at all so the juices we bought all spoiled. The AC unit faces the bed so when ur sleeping it is blowing in ur back or face and without it it’s too hot. The walls of the rooms are paper thin so you can hear everything your neighbors are doing and saying. I think this hotel needs to be run a little better the bones are there just needs better management.
Stayed 5 nights in Feb 2018

8/10 Good

Magdalena

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2018

8/10 Good

Angie, London

Liked: Cleanliness, staff & service, room comfort
Fantastic hotel but should be a 4 stars one.
I’ve been to this hotel for 8 days. I was really happy by the services in overall. However, to me this hotel looks like more a 4 stars hotel than a 5 stars one. The price of the restaurant is a bit expensive regarding the quality of the food. Also, I have booked a room with swimming pool but I could not enjoy it as there was no filter for it, so it was not recommended to swim. We have called for an engineer but the person came 4 days later and did not change anything. Otherwise, the staff was really nice, professional but need to have a better level in English. It was really complicated to make us understand with the staff, specially the driver which is really nice but he could not speak/understand English so it was complicated to explain him where we wanted to go. In overall, I was really happy. The hotel is amazing, close to the beach. But they must find solutions to not have a humidity smell in the room. For a 4 stars hotel, I would give a 4,5/5 But as a 5 stars one, I give a 3,5/5
Stayed 8 nights in Oct 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and Peaceful
Had a fantastic break at Natai Resort. It has a private beach which is very scenic. Beautiful pool and decor all round. We stayed in a room with a pool. Very clean and spacious. If you are looking for a peaceful break and to avoid crowds, you cant go wrong with this. We had small niggly little issues but the staff was always at hand to resolve them promptly. A true testiment to how well the team within the Natai resort work. The restaurants are also nice and a sea view. A tad bit pricey but very convenient. They have 24 hour room service which is also handy. Didnt use the spa facilities as places nearby are cheaper. Had a neat little gym as well which is free to use. If we are at Phuket again, we will definately stay here again.
Stayed 7 nights in Sep 2017

6/10 Okay

Reet, Australia

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Nice hotel on the beach
Location was probably a bit too remote if you want to go and see all the sites in Phuket Everything seemed to be at least an hours drive away and therefore expensive taxi fares Still enjoyed our stay, very relaxing and beaitiful location
Stayed 6 nights in Aug 2017

4/10 Poor

Rachel, New York, NY

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Honeymoon gone wrong
This was the second stop on our honeymoon. We were staying in the ocean view villa. The first day, we went to the pool to hang out and about 5 hours into our stay, our bottom floor flooded. Luckily, none of our stuff got damaged and it wasn't anyone's fault. The manager upgraded us to the Deluxe Suite, which was very nice. However, after a few hours, the AC stopped working. I kept calling and letting them know it was not working and the manager just kept saying it was being handled. Our room was running about 85-90 degrees. Finally, at 10:45 PM, the guy on duty said they would move us to another room for the night. So, my wife and I had to move yet again. In the morning, we returned and the AC was working again. We were told to speak with the manager for some compensation. We were out on an excursion all day and when we got back, we spoke to one of the staff members. We explained everything that went on yesterday and he asked what he could do for us. We agreed to a bottle of wine and he said he would send it up right away. It took another 4 hours to get the wine. The bottle of wine cost $7. In the morning, the manager stopped us and said he would give us 1 comp meal for our troubles, which was a little disheartening. He seemed like he was more bothered by us than what had happened to us. After we left him, my wife was very upset so she went to speak with him again about the situation. He asked her, "Have you ever been to Thailand"? She replied, "No". He then said, "Maybe

8/10 Good

Patrick, Hong Kong

Liked: Cleanliness, staff & service
1. Good architecture, combined with garden, pool and sea view. 2. Staff are helpful and friendly. 3. Insufficient towels inside the room. 4. Variety of breakfast can be more.

10/10 Excellent

J, Tokyo, Japan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic, Peaceful Hotel. Amazing beach!
Extremely opulent rooms and excellent facilities. The hotel is quite private and exclusive feeling. The beach has no vendors, great. The beach was pristine and the water was quite warm. We visited in December. The hotel staff is extremely service oriented and they all have great soft skills for dealing with clients. They were all very happy and respectful. The breakfast buffet was amazing. Real attention to detail, locally sourced honey I think. This was a great touch. The juice bar was fantastic and the chefs were willing to experiment with the fruit combinations and were willing to suit personal tastes. The omelet bar was great and not too busy. Basically, this hotel is really exclusive, in a good way, so I think it's impossible for overcrowding, even during peak season. The area, Natai Beach, is extremely exclusive and beautiful. There aren't a lot of shops and restaurants in the area, so it has a real serene feeling, great. Also, the hotel's food prices were pretty reasonable given the price we paid for the room and the overall experience. Room service was great the the menu was quite comprehensive. They are not nickel and dimeing people, this is a very value oriented hotel. If you want a great bottle of wine, you can get one. I really liked how they made bathrobes and a complete set of toiletries available in the sauna/workout area, at no cost. It's the little things that count and it really makes you feel like you are on vacation when a hotel cares about the details.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to the beach.
Enjoyed our time at Natai. Lovely and peaceful. Very pleasant staff.

8/10 Good

madelyn , lake tahoe NV

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice beach
Nice beach. It was nice to be able to eat outside too.
Response from Resort Management on 26 Dec 2016
Dear Madelyn, Greetings from Natai Beach Resort & Spa! Thank you for taking the time to review us online. Our two restaurants are right on the beach with the seabreeze and sunsets right in front of the resort. We hope to welcome you back soon. Warm regards Natai Management team

8/10 Good

Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing and very peaceful- What I needed
Overall, it was a great experience. The hotel was nice, and although it was monsoon season and rainy, I went to relax, and get away from everything/everyone and I was able to do exactly that. The hotel staff was awesome, very kind and helpful. I booked a Thai cooking class which was such an incredible experience; the class includes going to the local market, the farm to pick the ingredients for your meal, then going back to cook with the chef (my chef was executive sous chef Mr. Suchart Jomsingha who was so kind, awesome, and made the experience beyond amazing and so much fun! I strongly suggest the hotel promote the class more and that people book it! I also did an excursion which I booked through the hotel and that was also fun. I went to the mining museum, the temples, big Buddha, and various sites including the market. I got beautiful art work and to see the island which is breathtakingly beautiful. Definitely suggest that people do this as well and that the hotel promotes this more also.
Rooftop beach house
Duplex loft
Beach along hotel
Hotel grounds

6/10 Okay

Tima, New York

Disliked: Property conditions & facilities, room comfort
Overrated
While hotel looks beautiful it is poorly maintained and reaks of mold in some rooms. It's also very far from all the fun

10/10 Excellent

Steve, USA/China

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and quiet resort on the beach
Very friendly and helpful staff to any and all of your needs. Great spa service and pricing! Food was well prepared and tasty. Offered private driver/taxi service which was terrific.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to the beach
Fantastic staff, great hotel with brilliant facilities, a little quiet but picture perfect.

10/10 Excellent

johanna, puerto rico

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel but very far.
The staff was fantastic. The hotel very clean. The breakfast buffet delicious. The only things i dont like was the bed. The hotel is very far. Its a family hotel. Any restaurant or clubs around. That area is very expensive.

8/10 Good

Brittney, Colorado

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is beautiful, but really not close to anything else, so be ready to buy all your meals at the hotel. They seemed to have a lot of different activities that you could sign up for, which seemed really fun, including beach games, bike rides, movie nights, etc. The only complaint that we had during our stay was that one night we came back to our room with water leaking under our door to find that the pipe under our bathroom sink had burst. The staff cleaned our room and tried to get the situation under control as quick as possible; however it took awhile. We were unable to switch rooms that night because they were booked full. So we waited about 45 minutes for our room to be cleaned. My friend's backpack had been on the floor and got wet. It took 2 days and talking to several receptionists about what went on before they offered us a complimentary dinner. I think the incident was not reported from the housekeeping to the supervisor that night, so no one knew what happened. Overall we enjoyed our stay. It was very relaxing, and definitely a 5 star resort feel/ experience.

8/10 Good

Viktoria, Phuker

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice but boring
Mai Khao beach is not the best beach if you look for swimming in the sea..there's nothing to do in the area

8/10 Good

Richard, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quite Hideawy
Remote location with long sandy beach. Little to do if you don't want to just chill on the beach. Limited restaurant choice and food okay, better to walk to a local restaurant 500m on the beach for more authentic Thai cooking. Beach is fantastic and very few people on it, could do with some more sun shades as only shade is provided by a few trees. Spoilt a little bit by chinese tours staying overnight Spa good.

8/10 Good

Prakash, Melton Mowbray

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Nice place to relax! Not much to do and is quite far from everything! Lovely beach!

4/10 Poor

Sam, Kuala Lumpur

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Bad experience...
Several unfortunate incidents... 1. The resort is NOT anymore NATAI Beach Resort and Spa. It is MaiKhao Dreams. OTAs still carry Natai Beach. Very difficult to find in the night. 2. Rooms near the beach available but not given to us saying they were fully occupied. 3. 14th dinner at their flagship restaurant (championed by a Celebrated Chef) was a total disappointment. Chicken breast was bone dry, tuna tartar smelled like two days old and the cheese ravioli still had the freezer burn taste with the cheese still frozen inside. 4. On top of all this, no one cared. No call from neither the duty manager nor the F&B manager and the Chef did not even care to apologize.

8/10 Good

Ralph, WA

Liked: Cleanliness, staff & service, property conditions & facilities
5 star appearance, 4 star reality
The location and the setting is quiet and peaceful and close enough to the airport to be convenient. Generally a good place for the price. Food not particularly good, service slow and not responsive unless you are a VIP group of Russians or Chinese. As an American, I was treated as far less important.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Very nice clean quiet Beach and Pool area
This hotel has wonderful potential but the lack of attention to detail and cheapness was very disappointing. From the Rock hard bed (wasn't even a single mattress) , sealed concrete floors, thin towels to the homemade chairs and plumbing it is clear the owners had no intention of building a quality resort. At times during the day there was no hot water and even when there was it would go hot and cold. The whirlpool on the terrace was a major disappointment, took about an hour to fill and made some bubbles on the side, not a whirpool/jacuzzi, just a noisy 2 person bath tub, also home made. The Internet is a disaster, at best works for an hour, but mostly every few minutes it stops completely for 2-10 minutes or longer. They quickly changed the router which didn't really help. We stopped complaining. The beach is very nice and unusually quiet. There is a very good Thai restaurant on the beach 300 meters north of hotel. The location is very remote so unless you want to relax by the pool or beach all day book on Phuket Island itself. The restaurants were a disappointment at the hotel. Staff were very nice and as helpful as they could be especially reception. Breakfast was a huge disappointment except for omelette/egg station. Food was not hot, they often ran out of items, didn't even have muesli when most of the guests are european. It was clear no F&B manager was not focussing on quality at all. The breakfast sausages are hot dogs the bacon unsmoked and strange.

10/10 Excellent

Natalie, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can't wait to come back
A lovely relaxing place to stay! All the staff loved our toddler and went out of their way for her!

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Pool area needs a good clean and sunbeams need wiping down in the morning to clean off bird mess.