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Reviews of Amra Palace International Hotel

3 out of 5
Amra Palace International Hotel
Wadi Mousa, PO Box 124, Wadi Musa

Reviews

8.4

Very good

Rating 10 - Excellent. 50 out of 123 reviews" "
Rating 8 - Good. 51 out of 123 reviews" "
Rating 6 - Okay. 17 out of 123 reviews" "
Rating 4 - Poor. 3 out of 123 reviews" "
Rating 2 - Terrible. 2 out of 123 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.0/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Yasmin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A gem in the crown of Petra
Extremely helpful, friendly and knowledgable staff. Lovely breakfast and amazing and convenient location.
Stayed 2 nights in Sep 2021
Response from baraah mohammad on 14 Oct 2021
Greeting! we truly appreciate the recommndation you gave us and thank you so much for choosing our hotel we hope to see you again

6/10 Okay

Verified traveller

Disliked: Cleanliness
Good Location but Okay Hotel
Amra Palace had really small rooms and okay bathrooms. But, the good thing about this place is - it's very close to the Petra entrance. So, good to be home after long tiring day at petra.
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
Pleasant stay
What i didnt realise looking at the map of town is how hilly it is, i thought it be a shirt walk down to Petra VIC haha but if u prefer a hotel closer to the centre of the town n dnt mind catching taxi its a good hotel; also 1min walk to local supermarket. My first impression wasnt as good as it should have been as i found another guests underwear in the draw but hotel was quick to appologise and offer new room. Apart from that room was clean and comfortable. Breakfast buffet was also good.
Stayed 2 nights in Oct 2019

10/10 Excellent

Charity

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel certainly isn't a 5 star but the service absolutely is!! They were so wonderful and incredibly helpful! When they found out we were leaving to Petra before breakfast opened they arranged to leave boxed lunches for us instead. Incredible! The perfect place and fabulous location if you are going to Petra!
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service, amenities
Hotel is in a good location, the staff was friendly and helpful. However the room and bathroom was quite small and dated, very difficult to get into the shower. Breakfast start at 6.30 wish it would be ok for other hotels but considering the location and that the Petra sites open at 6.00 am I would have expected to have it served from earlier. Breakfast was average.
Stayed 2 nights in Sep 2019
Response from jed on 8 Oct 2019
Good Day! Thank you for taking your time to write a review. We are very grateful for your kind words. Looking forward to see you again.

8/10 Good

Adam

Travelled with family
Liked: Staff & service, room comfort
Adequate night for a Petra trip
Stayed here for a night whilst visiting Petra, it's not a great hotel, it's not bad either. We had two rooms, mine was fine, my mums had a bad smell from the pipes. WiFi was very poor. Food was what you expect, decent enough. Staff were friendly but we had limited interaction. Good central location.
Stayed 1 night in Oct 2019
Response from jed on 8 Oct 2019
Good Day Adam! Thank you so much for taking your time to write review. We are very sorry to hear that your experience was not of the quality that you expected. We would like the opportunity to investigate your feedback further.

8/10 Good

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent stay
Pool was very cold and jacuzzi was way to hot. Location was great. Price okay for the stay.
Stayed 2 nights in Sep 2019
Response from JED on 23 Sept 2019
Hi Good Day! Thank you so much for taking your time to lave us this amazing review. Glad to hear that you were satisfied with our services. Thank you for your kind words. Looking forward to see you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel to stay when in Petra. Close to lots of restaurants and shops. The rooms were comfortable and plenty of parking on premise
Stayed 1 night in Mar 2019
Response from jed on 13 Sept 2019
Hi Good Day! Thank you so much for taking your time to leave us this amazing review. We are very grateful for your kind words. Looking forward to see you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facilities with very welcoming staff, air conditioning was very good and well appreciated.
Stayed 1 night in Jun 2019
Response from jed on 29 Aug 2019
Hi Good Day! This review made our day! Thank you for taking your time to leave us this amazing review. We are very grateful for your kind words. Glad to hear that you were satisfied with your experience in our services. Again, thanks for sharing your review, and looking forward to see you again.

6/10 Okay

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
This hotel is very nice, rooms are comfortable and everything works, staff was nice, specially front desk. My only complaint is they charged my card for the reservation even though I had already paid ahead of time, the manager assured me I would get my money back in 14 days and its now been almost 2 months fighting for my money back. WATCH OUT FOR DOUBLE CHARGES PEOPLE.
Stayed 6 nights in Jun 2019
Response from JED on 16 Aug 2019
Good Day! Thank you for taking your time to write a review. We're very sorry for about what happened to your card. We would like the opportunity to investigate your feedback further. Again, thanks for sharing your your reviews.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing food with a very friendly staff. I loved the Turkish bath with the indoor swimming pool. The dining area is very elegant. Rooms are very clean and cozy. I will definitely would go back to lodge in that place. I just loved it.
Stayed 2 nights in Jul 2019
Response from Jed on 8 Aug 2019
Good day.. Thank you for taking your time to write a review. We are very delighted to hear your wonderful comments. Looking forward to see u again.Thank you and have a nice day.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Impeccable Service
Excellent value for location: - Well-kept, clean rooms - Within walking distance to many restaurants that are more reasonably-priced than the ultra touristy restaurants near Petra's entrance - Buffet breakfast included from 0630-0930 Most of all, the CUSTOMER SERVICE was unparalleled. The reservation manager, Aseel, went above and beyond several times throughout our stay to help us with logistics, and was always quick to respond via WhatsApp. She, in particular, made our stay feel like this was a 5 star hotel! Would definitely stay at this hotel again.
Stayed 2 nights in Jul 2019
Response from JED on 8 Aug 2019
Good Day! Thank you for taking your time to write a review. Glad to hear your satisfaction with our staff's services.Looking forward to see u again. Thank you and have a nice day.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good
good
Stayed 2 nights in Apr 2019

8/10 Good

OBEL, Amman, Jordan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, spacious parking, good breakfast, comfortable room
Stayed 1 night in Apr 2019
Response from Mm on 24 Apr 2019
thank you we are hope to see you again

10/10 Excellent

issam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A beautiful place in Petra
An excellent hotel in a peaceful location near Petra site . Rooms are big and clean , and staff are very welcoming and helpful especially the Algerian receptionist . Thanks for the outstanding hospitality .
Stayed 1 night in Mar 2019

10/10 Excellent

Denisse, Mexico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best hotel in Petra!! Much More than 3 stars!
We stay for three nights and it was the best experience ever. This Hotel is much more than a three stars hotel, the experience was great, excellent service, the persons at the reception are the nicest and helpful people we have ever known in any trip. Delicious local food, and a vast buffete at breakfast and dinner. We would definitely come back!!

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly helpful staff. Excellent dining service

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Bed was really comfortable.
I stayed here one night and it was clean and very quiet. Slight issues with some broken items but overall was a good experience. Free breakfast, staff friendly and good food choices. Dinner buffet on site. Can eat on patio. Slightly far from Petra but they provide a shuttle and the room was quiet. I did not use the pool, internet area or bath, but I think it's nice they were available.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
The staff were tripping over themselves being helpful and welcoming, genuinely enthusiastic to have us there. The room was comfortable and clean.

6/10 Okay

Joseph, Kuala Lumpur, Malaysia

Liked: Cleanliness
Disliked: Property conditions & facilities
Nice building
I was very disappointed with the hotel. When I asked for the internet that was included in my reservation, they just answered, sorry: today is not working. I went to check the swimming pool and it was empty, I went to check the promoted "Gym and SPA" and basically everything was in ruins The breakfast was excellent, the cheese was the best I have seen in middle east countries Staff was friendly. Bathroom very tiny, if you are a little bit fat, you won't be able to take a shower

10/10 Excellent

Franklin, Portland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
vacation
very good

8/10 Good

Jan, Texas

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
3 star hotel for the 5 star price
Beautiful hotel but badly needs maintenance. Staff was very friendly and helpful especially Philippino waitress in the restaurant. But hotel inside paint is pealing, indoor swimming pool need repair, floor needs mapping and light needs fixing. It a 3 star hotel for the 5 star price. Restaurant has good food for good price. Hotel location is good in the town, although driving distance to historical Petra.

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Lynda, Calgary, Alberta, CA

Liked: Cleanliness, staff & service, room comfort
Carpeted Hotel close to Petra
Soft underfoot surfaces and a nice garden were welcome. The carpets were amazingly clean considering all the Petra dust that walked in. Parking was easy. Expedia had somehow not sent our reservation and we were lucky to have our reservation number honoured in the last available room...3 twin beds. We had the choice to move to a two bed room the next day but decided to stay where we were for convenience. Outstanding service was provided by the young fellow who carried our bags to and from the hotel from the parking lot...friendly and enthusiastic...great photos of him descending the outdoor elevator! The breakfast buffet had plenty of selection. If something regular was missing you only had to ask and it appeared. The dinner buffet was alright but items finished weren't replaced so if you arrived late, you had less choice. The elevator up and down was much appreciated. We didn't use the facilities such as the pool...too busy looking at Petra!

10/10 Excellent

Mo, Chicago

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Nice Arabs
Very satisfied with the hotel

8/10 Good

Kim, San Francisco, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and good value
This full service hotel has nice rooms, a pool and spa, free shuttles to Petra, and a good dinner buffet. It's central and very quiet. The staff are terrific and Fayez went out of his way to make sure I was comfortable and had good information about everything from the best cab drivers to the best places to buy a camera. I would have given this hotel the highest rating except there is "shisha" smoking on the first floor and I had residual smoke smells in my room.

8/10 Good

alain, dubai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and clean room and bathroom. The pool is a nice relaxing break after a long morning of hiking at Petra. The reception staff and bell captain were very friendly.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful experience.
Enjoyable vacation. Hotel was close to Petra and a free shuttle was available. Staff were great, very helpful and pleasant. Room was clean, free Wi-Fi and the hotel had a nice outdoor pool.

8/10 Good

Vince, Las Cruces, NM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Handy for Petra
My wife, our son, and I stayed at the Amra Palace for 2 nights in order to explore the fantastic rock-carved city of Petra. The hotel is located in the town or Wadi Musa that has built up over recent decades to accommodate visitors to Petra. It's about 3 km from the entrance to Petra, as I recall, and 0.5-1 km from shops and restaurants we patronized - a healthy walking distance for multiple trips, but certainly tolerable. The breakfast buffet was fine (all elements of a good Arabic breakfast that we have come to appreciate, and Western fare as well), to be enjoyed on an open patio.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
value for money
really great service, comfortable double-bed, free parking with enough space, nice breakfast

8/10 Good

Dani, Sacramento, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience at the Amra!
Spent 2 days, 3 nights at the Amra last week. Check-in process was a breeze. Room was comfortable, spacious, clean and quiet. Buffet breakfast every morning with lots of selections. Pool and Turkish Bath within the premises. Beautiful garden, coffee bar and free internet...what's not to like?

10/10 Excellent

puneet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

John, Birmingham UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for Petra
Lovely hotel in ideal location for Petra. Everything was as it should be with very helpful staff and breakfast and dinner a joy to experience. Even the heated pool and jacuzzi were great. Heartily recommend this hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean with excellent customer service
Very friendly and helpful staff in all areas of the hotel (reception, bellboy, restaurant). Pretty clean - good for Jordan. Nice gardens. A little way from Petra and central Wadi Moussa (15 minutes walk down and 20 minutes back up the hill). Free transfers to and from Petra 3 times a day. Definitley recommend as long as you don't mind a walk through the local neighbourhood (perfectly safe) or a taxi (about 4 JOD). Excellent customer service.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Leo, Canada

Liked: Staff & service
Disliked: Property conditions & facilities
OK hotel, terrible pool.
The hotel lobby and dining areas were nice, the room OK, as expected, but the pool area was awful with mould on the ceiling and the pool was filthy. It's too bad, because the pool would be quite nice if it were cleaned up.

8/10 Good

Rosa, Montreal

Liked: Cleanliness, room comfort
nice budget hotel
amra palace is a nice budget hotel. the rooms were clean and breakfast was good. there was heating in the room. wifi was bit on and off. furniture is a bit dated but it doesn't affect comfort. there was an indoor heated pool and turkish bath. after a long day at petra this was very welcome. just some advice- hotel is not near the petra gate. i would recommend taking a taxi to and from the gates. remember there is a 3km walk from ticket counter to the treasury. it's downhill going but once you've spent a long hot day in the sun you have to walk it back uphill. therefore i would save my energy with a taxi back to hotel. this was great value hotel.

10/10 Excellent

Marty, Colorado

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Turned out to be a fine choice in Wadi Musa
We were pleasantly surprised by the warmth we received from many, many Jordanians. At the Amra, Sayaa, Ali, Tamer and Shaaban were always ready to help us out. In particular, Ahmed, had corresponded via email before the trip to help coordinate transportation and a Petra at Night outing. Ahmed seemed to go out of his way on our behalf. The Amra is a good sized hotel and the breakfast buffet is very good. The room was very quiet and non-smoking as requested. At the time of construction this was a very polished facility and although still nice it does show some age. Still very comfortable. The box lunches are generous and very valuable on our hikes in Petra. (Modest fee.) A shuttle is provided from the hotel to the Petra Visitors Center on the hour at 7, 8 & 9AM and returning at 4, 5 & 6PM. Another shuttle provides transit to Petra at Night events. Failing that, a taxi is but a few bucks but be sure to negotiate when leaving the park because they want a premium. We found that we could walk a block and negotiate the standard rate back to the hotel. It is about a mile and a half from the hotel to the Visitors Center and up a pretty steady grade from the Park. The hotel will provide a map with ATM locations and a bakery. Don’t miss this bakery! There are also small groceries within a few blocks for snacks, water and pop.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Does what it says on the tin
Clean functional hotel which has everything it says it does. Beautiful pool/Turkish bath set up. Rooms spacious and clean - slightly rough around the edges but definitely not complaining. Only complaint would be that shower water was a bit cold. Not a problem though. Thanks.

6/10 Okay

Matt, Dubai

Liked: Cleanliness, staff & service, room comfort
Cheap and cheerful
Not bad for the price. Just expect to be woken up 3 times between 4 and 5 AM due to many nearby mosques. Wifi was very sporadic. Had to wash the glass in the room. Staff very friendly and helpful and good shuttle service to Petra. Good free breakfast.

6/10 Okay

Verified traveller

Disliked: Cleanliness, room comfort
No hot water.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not good
Unattractive hotel in town. The rooms are dirty. Mosque right next door .

8/10 Good

Ann, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
To near to Mosque
Good hotel, "chief" Receptionist thought he was great & tried to show other members of staff up!

2/10 Terrible

Mahmut Karakas, istanbul

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They are very well aware of beauty of Petra.
In my Jordan experience the worst hotel i stayed was Hotel Amra Palace. The room was extremely bad including bathroom. They are very well aware of beautiness of Petra. In the morning my room was knocked and opened without my will and permission at 9 a.m. It was very annoying. Their breakfast buffet includes nothing everything is extra. Beside this when you arrive hotel they are forcing to sell their activities and if you don't want to buy them their attitude changes in bad way. This is my first comment in Expedia and i think people like me should have share their experience.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Tee, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location and Service Staff
This is an old hotel but if you are looking for a couple days stay in Petra, it is value for money. The service staffs have been very helpful. The rooms are big and clean. The only issue we have is the internet service which is usually not working well. Other than that, we enjoy our stay there.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value property
Would recommend to anyone looking for a great value. Nice facilities, friendly staff, amenities, clean rooms and tasty food. Nothing bad to say about this place. We have no need to even try another hotel in Petra area.

6/10 Okay

Omar, Istanbul

Liked: Staff & service
Value for money
Unassuming appearance but grows on you after you realize that the amount you paid wasn't going to get you a 5 star experience. Homely, very helpful staff, and relatively close to the Main Petra tourist attraction (still need to drive though). On the flip side, rooms a little musty when you initially walk in (prior to switching on the air con), and very ordinary food (common across most of Jordan though).

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Terrylee, Canterbury England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel to see Petra
The friendliness of the staff was excellent, they could not do enough for you. Although only rated 3 star, it is more like a 4-5 star, the only thing missing is tea/coffee facilities in the rooms. Rooms could also have been a bit bigger. Hotel is non-smoking which in Jordan is a huge bonus as Jordan is not a country to visit if you are a non-smoker -- all here seem to smoke. Free shuttle bus to Petra also. It was a joy to stay here after having stayed at the Amman intercontinental the night before. I would recommend this hotel to anyone visiting Petra. It is the place to stay.