In-room safe, desk, laptop workspace, iron/ironing board

Reviews of Hampton Inn & Suites Petoskey

2.5 out of 5
Hampton Inn & Suites Petoskey
920 Spring St, Petoskey, MI

Reviews

8.4

Very good

Rating 10 - Excellent. 346 out of 736 reviews" "
Rating 8 - Good. 255 out of 736 reviews" "
Rating 6 - Okay. 78 out of 736 reviews" "
Rating 4 - Poor. 40 out of 736 reviews" "
Rating 2 - Terrible. 17 out of 736 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Norman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome staff, very nice pool and hot tub. Great breakfast and great views of the bay. Jacob at the front desk was superb! He had a great smile, full of wonderful information and super friendly! We will definitely come back!
Stayed 1 night in Mar 2024
Response from rknox on 1 Apr 2024
We appreciate your business and for mentioning Jacob, he is a true asset to our company, and we like to have our guests recognize his hard work and dedication to all of you. Thank you for staying with us and we look forward to seeing you again.

8/10 Good

Sam

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from rknox on 6 Apr 2024
Thank you for your feedback, we appreciate your business and look forward to seeing you again.

10/10 Excellent

Kelly

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Renee the desk manager is so kind. We had a great trip, only observation was the pool was pretty chilly . Otherwise the staff were all so kind and accommodating
Stayed 3 nights in Mar 2024
Response from Rknox on 26 Mar 2024
We are pleased that you enjoyed your stay and that our staff met your needs. We are sorry to hear that you found the pool a little on the chilly side, we do keep it at 82 degrees year-round per Hilton. Please come again, we have a beautiful new patio set with a grill for our guests outside the pool area.

10/10 Excellent

Patricia

Stayed 1 night in Feb 2024
Response from Rknox on 26 Mar 2024
Thank you for your feedback, we appreciate your business. We are pleased to hear that you enjoyed your stay with us. We look forward to seeing you again.

10/10 Excellent

Stephen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed multiple times at this Hampton Inn and it has always been very clean and the staff have always been very efficient and attentive.
Stayed 1 night in Mar 2024
Response from Rknox on 26 Mar 2024
Thank you for your review. We are so thrilled to hear that you enjoyed your stay with us and that you find everything consistent. We appreciate your feedback and look forward to seeing you again.

10/10 Excellent

Christa

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to stay while coming up to check on our new construction!
Stayed 1 night in Mar 2024

10/10 Excellent

Abigail

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel breakfast and the nicest staff!
Stayed 1 night in Mar 2024
Response from rknox on 9 Mar 2024
Thank you for staying with us! We appreciate your feedback and for mentioning our awesome staff here. We are pleased that you enjoyed our breakfast. Please come again.

10/10 Excellent

Dina

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent - very clean
Stayed 1 night in Feb 2024
Response from rknox on 9 Mar 2024
We are so pleased that you enjoyed staying in one of newly renovated rooms. Our housekeeping staff does a great job, so thank you for mentioning them! We look forward to seeing you again.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Mandy

Stayed 1 night in Feb 2024
Response from rknox on 26 Mar 2024
We appreciate your business and thank you for your feedback. We are thrilled that you enjoyed your stay with us and we look forward to seeing you again.

10/10 Excellent

timm

Travelled with partner
My wife said it was very clean and I know she means it was clean ! Very nice check in . People nice and friendly!
Stayed 1 night in Feb 2024
Response from rknox on 24 Feb 2024
Thank you! Our housekeeping staff works hard each day to ensure all of the rooms are clean and ready for all of our guests. We appreciate you staying with us and we look forward to seeing you again soon!

10/10 Excellent

Alexandru

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, modern, friendly stuff.
Stayed 2 nights in Feb 2024
Response from Rknox on 21 Feb 2024
Thank you for staying with us, we are so proud of our "new" look and are pleased you enjoyed the changes.Please come again, we have a great new patio for summer grilling.

10/10 Excellent

Bryan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff super friendly
Stayed 1 night in Feb 2024
Response from rknox on 10 Feb 2024
Thank you for mentioning our staff, we are very lucky to have such friendly wonderful people working with us. Please come back soon.

8/10 Good

Erin

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only dislike… the bathroom door offered zero privacy.
Stayed 2 nights in Feb 2024
Response from rknox on 7 Feb 2024
Thank you for your review, we completely understand your issue with the bathroom door. We are hoping that going forward that Hilton will change the design and go back to standard doors. We look forward to seeing you again.

8/10 Good

Chrissy

Stayed 1 night in Jan 2024
Response from rknox on 10 Feb 2024
Thank you for staying with us, please come see us again when you find yourself in Petoskey.

10/10 Excellent

Jeff

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great. Staff is fantastic!
Stayed 2 nights in Jan 2024
Response from rknox on 15 Jan 2024
Thank you for staying with us, we appreciate your feedback and your business. We are pleased to hear that our staff met you expectations. We are very lucky to have such a wonderful staff here, thank you for recognizing them.Please come again, we look forward to seeing you again.

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from rknox on 15 Jan 2024
We are pleased that you enjoyed your stay. We hope that you liked all the wonderful changes that our renovation brought to our hotel.Please come again, we look forward to seeing you again.

10/10 Excellent

Toni

Stayed 1 night in Dec 2023
Response from Rknox on 22 Dec 2023
Thank you for your feedback, we are pleased to hear that you enjoyed your stay with us. We hope you enjoyed the newly renovated rooms. We look forward to seeing you again. Happy Holidays

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from rknox on 22 Dec 2023
We are so pleased that you enjoyed your stay with us. Thank you for choosing our property. Please come back soon. Happy Holidays

8/10 Good

Erin

Stayed 1 night in Dec 2023
Response from rknox on 9 Mar 2024
Thank you for your business, we appreciate you choosing to stay with us here at the newly renovated Hampton Inn Petoskey. We hope that you were able to do all the fun things you wanted to do. Please come again.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel with an awesome view of the Bay.
Check in was great. Breakfast and coffee were delicious.
Stayed 1 night in Dec 2023
Response from Rknox on 10 Dec 2023
We are so pleased that you were able to enjoy our complimentary breakfast in our newly remodeled room. Thank you for staying with us and we look forward to seeing you again. Happy Holidays

10/10 Excellent

James

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just recently remodeled and it’s nice and clean. Beds are comfortable. Breakfast works
Stayed 1 night in Dec 2023
Response from Rknox on 10 Dec 2023
We are so pleased that you enjoyed your stay with us, thank you for your feedback. It is nice to finally be able to share our full remodel with all of our loyal guests.Please come back soon. Happy Holidays!

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very enjoyable
Stayed 1 night in Dec 2023
Response from rknox on 5 Dec 2023
Thank you for staying with us, we greatly appreciate your business. Please come see us again!Happy Holidays from all of us here at the Hampton Inn Petoskey!

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property and delicious breakfast.
Stayed 1 night in Nov 2023
Response from Rknox on 19 Nov 2023
We are so pleased that you enjoyed your stay, and that you were able to join us for breakfast. Thank you for your business, we appreciate you.

10/10 Excellent

Jennifer

Stayed 2 nights in Nov 2023

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Rknox on 1 Nov 2023
Thank you for your business, Jill, we appreciate you choosing to stay with us. Please come again soon!

10/10 Excellent

Julia, Grand Haven

Stayed 2 nights in Oct 2023
Response from Rknox on 19 Nov 2023
Thank you for staying with us, we are so pleased that you enjoyed your stay in one of our newly renovated rooms. We look forward to seeing you again.

10/10 Excellent

Kenneth, Caledonia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Oct 2023
Response from rknox on 1 Nov 2023
We are thrilled that you enjoyed your stay with us here in our newly renovated Hampton Inn Petoskey.Please come again soon! Best wishes in all your travel adventures.

10/10 Excellent

Inderpreet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great
Stayed 1 night in Oct 2023
Response from rknox on 30 Oct 2023
We are so pleased that you enjoyed your time here in our newly renovated hotel. Thank you for your business, we look forward to seeing you again.

10/10 Excellent

Tiffany

Stayed 2 nights in Oct 2023

8/10 Good

Matt

Travelled with family, Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newly remodeled. Clean. Nice pool area. No vending or snack shop installed yet, but dollar tree one block away.
Stayed 2 nights in Oct 2023
Response from rknox on 30 Oct 2023
Thank you for your business, we appreciate you staying with us and trying our one of our renovated rooms. We finally have our suite shop back up and open, we hope that you will come back to experience all the wonderful changes.

4/10 Poor

Dawn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Under Construction?
When booking, not told that the hotel is under construction. Things missing in the room: plastic cups in the bathroom, suitcase stands, a working phone to the front desk, and a clock. The phone didn't work and was labeled for room 114, when we were in room 112. The toilet wouldn't flush completely. The spickets in the shower are not connected and fell off easily. The staff was very helpful, the breakfast was awesome. The coffee was fabulous. Loved the refurbed room, all clean and fresh, but see above. And, when I booked, I should have been told that the hotel was under construction.
Stayed 2 nights in Oct 2023

10/10 Excellent

Devanir

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient and nice staff

10/10 Excellent

Martin

Travelled with family
Liked: Amenities
Room was wonderful, Hotel was clean throughout and the Staff were very nice and accommodating.
Stayed 1 night in Oct 2023

4/10 Poor

Elbert

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property was under major repair with no prior notice.
Stayed 2 nights in Oct 2023

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property. Enjoyed our stay.
Stayed 1 night in Oct 2023

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful facility
Newly renovated room is beautiful. Staff very friendly. My only complaint would be the construction worker who walked into the breakfast bar (specifically by the food) and loudly and voraciously blew his nose. Quite disgusting. Could have been done away from the food. Everything else has
Stayed 1 night in Sep 2023
Response from Rknox on 28 Sept 2023
Thank you for your review, we are so pleased that you enjoyed your newly renovated room. We apologize for the incident in breakfast, in the future, please always find a manager, we would have handled it right then and there. Please come again, renovations are almost complete, which means no more construction guys.

8/10 Good

Elizabeth

Travelled with family
The property is being redone and construction workers and equipment was everywhere. With that being said the staff and other parts of the property were in tip top shape!
Stayed 1 night in Sep 2023
Response from Rknox on 22 Sept 2023
Thank you for your feedback, we appreciate your business, especially during our renovation. We are thrilled that you enjoyed the newly renovated rooms. We are excited to be almost done with the project so we can share all the changes with our loyal guests. Please come again and check them out!

2/10 Terrible

David

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Hotel completely torn up for remodeling. No lobby or main entry. Workers everywhere. Entry through side door by pool, just a total mess. Refused any adjustment and just told us we could cancel and find another hotel if we weren’t happy.
Stayed 1 night in Sep 2023
Response from Rknox on 28 Sept 2023
We apologize for any inconvenience you may have experienced while staying with us. Expedia has known about our hotel renovation since March, so they should have passed the information on to concerning the renovations. We have been offering any guest that comes and is unhappy with the construction the opportunity to choose another hotel. We have done our best to make sure our guests are notified with the information so they may choose to come or book with us on another day. We do hope that you enjoyed your newly renovated room and will try us again once the project is complete.

2/10 Terrible

Jacalyn

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
What didn't I like? Everything. This property is under construction and had been since March. I booked this in June not a word was said about any construction. I paid over $400.00 a night for this,??? Saturday and Sunday they start at 8? We ate breakfast with the workers. I expect much more from Hampton,/Hilton. I am a Hilton honors my member, I'm so disappointed. My daughter and I came for a lovely weekend to share and this was ridiculous. I won't stay here ever again, ever. Even after the remodel. This property should have been closed then remodeled than reopened. Someone owes me a total refund.
Stayed 2 nights in Sep 2023
Response from Rknox on 11 Sept 2023
We can understand your frustration concerning the renovations going on. It is the final stage, and yes that unfortunately means our public areas and breakfast. We have listed our renovations on all websites, Hilton and all 3rd party sites like this one so that our guests can decide to visit now or wait. The staff has no choice in if we are open or not, they are doing their best in a difficult situation, but reviews like this hurts them. We wish you well in all your future travels.

8/10 Good

Susan

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Under construction
We stayed here over Labor Day weekend, and there were renovations going on. The main floor which included the breakfast area and check-in desk were all under construction however, the floor we stayed on was just fine. Our room was clean and the staff was friendly but I would’ve liked it better if the entire hotel was operating.
Stayed 2 nights in Sep 2023
Response from R on 11 Sept 2023
Thank you for your feedback, we appreciate you staying with us during our renovation. We understand it was a bit shocking in the lobby area, but the rooms upstairs are wonderful, and we are excited to have the whole project completed to share with all of our loyal guests. Please come see for yourself later this fall.

4/10 Poor

Jill

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Unfortunately we were there during construction being done to hotel, it was dirty with one elevator for entire place while stairs were out of service. For the price you pay to stay here their guests should be compensated for the inconvenience and dirtiness.
Stayed 2 nights in Aug 2023
Response from Rknox on 5 Sept 2023
We can understand your frustration concerning our renovation, it can be louder than normal with dust everywhere. We did discount our normal summer rates to make up for the inconvenience a bit. This is the last of the work to be done, unfortunately, it is the main lobby and breakfast areas. When it is complete this fall, it will be amazing. We hope that you will come back and try us again. This is all being done to better the experience for all our loyal guests.

4/10 Poor

Peter

Travelled with family, Travelled with pets
Disliked: Amenities, property conditions & facilities
The hotel was being renovated; access to the property was limited since the lobby was closed and the check in desk was located near the elevators. Workers were there every day and construction was noisy. But the $536.50 charge for 2-nite stay was full price; and to top this they charged $83.25 for having a pet (never told me about this charge). TOTALLY UNSATISFACTORY!
Stayed 2 nights in Aug 2023
Response from Rknox on 3 Sept 2023
We feel your frustration concerning our renovation and the inconvenience it can cause our guests. We have listed our hotel being under renovation with all our travel partners since the project began in March, This way, our guests can decide for themselves whether to visit us now or come after. We apologize if you were not notified by your booking company. We have been pet- friendly since April 2022 and also list on all our sites that we have a pet fee. On a positive note, you were able to stay in one of our renovated rooms while staying with us and experience the fresh, updated, all new furniture, linen, etc while staying with us. We welcome you to come stay with us again once the project is completed later this fall.

4/10 Poor

Ron

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
STAY AWAY!!! MAJOR RECONSTRUCTION UNDERWAY!
Hotel is under MAJOR renovation! Lobby is completely torn up. All lobby common areas are closed. No work out room! No one on the hotel staff ever addressed the construction mess or inconvenience. Oh, and by the way they charged us full price… $350.00 a night! Our room had been recently upgraded, so it was nice, but overall experience was not good.
Stayed 1 night in Aug 2023
Response from Rknox on 3 Sept 2023
We apologize for your inconvenience, but we have listed our renovations with all our travel partner sites since the project began in March. We are in the final stages of the renovation, which happens to be the public areas, our front desk area, and the breakfast room. Our front desk staff has done everything in their power to let the guests know that we truly understand that they may not want to stay with us during this time. A lot of what is going on, is out of their control.We are pleased that you enjoyed staying in one of our completed renovated rooms, with all new everything in it. We hope that you will come back once the project is completed, we believe that you will enjoy the new and updated lobby and breakfast area.

10/10 Excellent

Inderpreet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff
Stayed 1 night in Aug 2023
Response from Rk on 11 Sept 2023
Thank you for your positive comment to our staff, they are working under stressful conditions and its nice to have some positivity for them. Please come stay with us again once the renovations are complete later this fall.

10/10 Excellent

TONYA

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very a clean and great soot
Stayed 2 nights in Jul 2023

10/10 Excellent

Anne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Rknox on 1 Aug 2023
We are so pleased you enjoyed your time with us, we appreciate your business, especially during our renovations. Please come again once the project is complete in the fall, we have some amazing changes coming up for a better guest experience for all.

2/10 Terrible

Mark, Grand Rapids

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The property is under renovation so some areas - ie. the fitness center were unavailable. The revamped room we stayed in featured a sliding door that is supposed to close the bathroom. However it is so poorly designed that it does not close the bathroom - leaving a one inch opening the length of the door. Never seen anything like it!
Stayed 1 night in Jul 2023
Response from Rknox on 1 Aug 2023
Thank you for your review, we understand your frustration concerning the new "barn doors" that were installed with our renovation. We are not a fan either, we have taken yours and others concerns to our owners, let's hope some improvements can be made.We wish you well in all your travel adventures!

10/10 Excellent

leslie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and the property was nice, they were remodeling the fitness center, but it didn’t affect me in anyway
Stayed 3 nights in Jul 2023
Response from Rknox on 25 Jul 2023
Thank you for your business, especially during the renovation. We appreciate you mentioning our staff as well, they work hard each day and it is nice for them to be acknowledged. Please come see the completion of our hotel in the fall.