Ratings based on 3,826 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
89% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Business Travellers
by A verified traveller

Posted 12-Apr-2015
Cons: A note indicating fresh , Milk is available would be useful.
The room was spacious and had plenty of towels. I did not find any milk in my fridge when I arrived and it would have been nice not to wait for this to be available. When it arrived it was hut milk which I find difficult to drink.
1 out of 5
by A verified travellerfrom Perth

Dirty hotel, extremely poor service

Posted 08-Apr-2015
We arrived at the hotel at 3pm on Easter Sunday. Check-in went smoothly and we went up to our Deluxe King room. The room was old and tired, with a half sized bath and a separate shower. The decor in the bathroom and the room are in desperate need of a refurb. The "mini-bar" was extremely poorly stocked with only two beers, some soft drinks and a lot of water. We rang down and ordered six beers to be brought up. They arrived, still in their cardboard box, not in a nice ice bucket as you may expect of a "high class hotel". We then ordered dinner for two, which arrived, with only one glass of water. No Foxtel channels on the television. Their seemed to be a party going on in the room next door until the early hours. We prepaid the buffet breakfast, which was average. Self service, including the tea and coffee. Check out went smoothly, although subsequently the hotel charged the credit card for the room, which we had paid via Expedia. My advice to fellow travellers is to avoid this hotel... it is two or three star at best, at five star prices.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Norwich

The Builders were in

Posted 29-Mar-2015
Pros: The hotel was luxurious, staff very pleasant. Sheets on the bed were changed daily. Computer access excellent
Cons: Apart from the builders and sound proofing not much needs improving.
Location: Hotel in easy walking distance of the city and river. Transport very close by as is the concert hall.
Unfortunately on arrival we were told builders would be in the building. At no time before our visit were we notified that this would be happening. We were not effected until several days after our arrival. It was imposssible to stay in your room after they started work, although they did finish each day before 6o'clock, this did not help if you wanted to use your room before then. We were offered another room, but as we only had a couple of days left couldn't be bothered to pack and then unpack. The other problem we encountered was that when someone had a shower the noise was amazingly loud, you didn't need an alarm clock, but then again we didn't want waking at 6.15 in the morning!!
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Melbourne

well appointed hotel within easy reach of city .

Posted 24-Mar-2015
Pros: Comfort , location, & overall attitude & courtesy of staff.
Cons: Bathroom Cleanliness
Location: close to transport which takes you anywhere,& ferry terminal
Hotel amenities were of high standard, rooms very comfortable, within easy reach of eateries & ferry jetty transport etc. Only complaint, bathroom cleanliness could have been better.
5 out of 5
Recommended
for Everyone
by A verified traveller

Pan Pacific

Posted 23-Mar-2015
Pros: Everything
Cons: Nothing
Location: Excellent Location
What a very impressive hotel great helpfull staff very clean and plush
3 out of 5
by A verified traveller

Posted 21-Mar-2015
way overpriced. just your basic hotel at riduculas rates
4 out of 5
Recommended
for Everyone
by A verified traveller

Central to the CBD, Cultural centre and the river

Posted 19-Mar-2015
Pros: Location
Great Check in ,easy walk to the city and restaurants. Friendly staff. No waiting for Taxis. Didn't upgrade to the Executive lounge but there are plenty of food and beverage options within walking distance.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom UK

Lovely hotel close to the CBD

Posted 19-Mar-2015
Pros: The valets and porters were particularly helpful.
Location: Very close to waterfont. Great Indian restaurant (Balti) close by.
Beautiful rooms, newly refurbished. Very comfortable beds.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Tasmania

Nice hotel in the middle of the city

Posted 16-Mar-2015
Pros: Bed and the view
Location: City, River, Segway tours, catch ferry to South Perth/Zoo.
Very comfy bed, very clean. Short walk to city. Great views of river.
3 out of 5
by A verified traveller

Nice hotel at the edge of the CBD

Posted 12-Mar-2015
The location is very convenient to the CBD and the free buses. The hotel rooms are undergoing renovation and since we were in a pre-renovated room, it is clear the renovation is needed. The bed was fine and the room tired looking but clean. The shower filled up with water when showering and the staff was uninterested in dealing with it. The in-hotel restaurant is to be avoided. It took us over 30 minutes for a simple breakfast menu order filled. I guess they want you to select the over-priced buffet.