All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Nice hotel in great location for exploring the Perth CBD and surrounds.
Alistair
Stayed 1 night in Mar 2024
Response from Paul Flett – General Manager on 10 Apr 2024
Dear Alistair,Thank you for your positive review and recent stay with us.We look forward to welcoming you back.Sincerely Yours,Paul Flett – General Manager
Nice room, great food served at the wedding we attended.
Andrea
Stayed 1 night in Mar 2024
Response from Paul Flett – General Manager on 27 Mar 2024
Dear Andrea,Thank you for your positive review and recent stay with us.We look forward to welcoming you back.Sincerely Yours,Paul Flett – General Manager
With Reno’s just a bit noisey but would be staying again
Tina
Stayed 1 night in Mar 2024
Response from Paul Flett – General Manager on 27 Mar 2024
Dear Tina,Thank you for your review and recent stay with us.We appreciate your comments with regard to the refurbishment and related disturbances during your stay as we view these matters with importance. I am sorry you have been inconvenienced.We look forward to welcoming you back.Sincerely Yours,Paul Flett – General Manager
4/10 Poor
Steven
18 Mar 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Room very dated. Can’t recommend
Steven
Stayed 4 nights in Feb 2024
Response from Paul Flett - General Manager on 20 Mar 2024
Dear Steven,Please accept our most sincere apologies for not meeting your expectations, I am genuinely sorry that we have left you with this perception.We appreciate your comments with regard to the additional points noted during your stay as we view these matters with importance. I am sorry you have been inconvenienced.The hotel is currently undergoing a full refurbishment and I hope to welcome you back into one of our newly refurbished rooms in the near future.Sincerely Yours,Paul Flett – General Manager
8/10 Good
Ross
Business traveller
11 Mar 2024
Liked: Staff & service, amenities
The property is being done up so there's a bit of noise, the new fit out is very average and cheaply done. The best rooms are the club rooms.
Ross
Stayed 3 nights in Mar 2024
Response from Paul Flett – General Manager on 20 Mar 2024
Dear Ross,Thank you for your positive review and recent stay with us.We appreciate your comments with regard to the refurbishment and related disturbances during your stay as we view these matters with importance. I am sorry you have been inconvenienced.We look forward to welcoming you back.Sincerely Yours,Paul Flett – General Manager
Response from Paul Flett – General Manager on 20 Mar 2024
Dear Kieron,Thank you for your positive review and for calling out our people.We look forward to welcoming you back.Sincerely Yours,Paul Flett – General Manager
4/10 Poor
Nicholas
6 Mar 2024
Liked: Cleanliness
Disliked: Property conditions & facilities
Nicholas
Stayed 1 night in Mar 2024
Response from Paul Flett – General Manager on 20 Mar 2024
Dear Nicholas,Please accept our most sincere apologies for not meeting your expectations, I am genuinely sorry that we have left you with this perception.I do appreciate that this has not been a great stay and genuinely welcome the opportunity to change your perception on another occasion.Sincerely Yours,Paul Flett – General Manager
2/10 Terrible
David
2 Mar 2024
David
Stayed 1 night in Mar 2024
Response from Paul Flett - General Manager on 27 Mar 2024
Dear David,Please accept our most sincere apologies for not meeting your expectations, I am genuinely sorry that we have left you with this perception.I do appreciate that this has not been a great stay and genuinely welcome the opportunity to change your perception on another occasion.Sincerely Yours,Paul Flett – General Manager
Response from Paul Flett - General Manager on 20 Mar 2024
Dear Tony,Thank you for your positive review and your recent stay with us.We look forward to welcoming you back.Sincerely Yours,Paul Flett – General Manager
Response from Paul Flett – General Manager on 28 Feb 2024
Dear Chloe,Thank you for your positive review and recent stay with us.We look forward to welcoming you back.Sincerely Yours,Paul Flett – General Manager
Response from Paul Flett – General Manager on 29 Jan 2024
Dear Russell,Thank you for the great feedback of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager
Parking is expensive at $40 a night but the rooms are nice and the staff was good.
Craig
Stayed 3 nights in Jan 2024
Response from Paul Flett – General Manager on 29 Jan 2024
Dear Craig,Thank you for the great feedback of our hotel and kind comments on our staff and service during these rather challenging times of renovations.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager
The hotel was clean, staff were very friendly and in the heart on the city. Everything was close or able to get on free public transport, however the only down fall is the parking is a bit high and no free parking around. I would stay here again.
Verified traveller
Stayed 1 night in Jan 2024
Response from Paul Flett – General Manager on 29 Jan 2024
Dear guest,Thank you for the great feedback of our hotel and kind comments on our staff and service during these rather challenging times of renovations.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager
10/10 Excellent
Matthew
21 Jan 2024
Matthew
Stayed 1 night in Jan 2024
Response from Paul Flett – General Manager on 29 Jan 2024
Dear Matthew,Thank you for the great feedback of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager
Response from Paul Flett – General Manager on 29 Jan 2024
Dear Melanie,Thank you for the great feedback of our hotel.We are glad that you enjoyed your stay and look forward to see you again very soon.Sincerely Yours,Paul Flett – General Manager
8/10 Good
Renee
18 Jan 2024
Renee
Stayed 1 night in Jan 2024
Response from Paul Flett – General Manager on 28 Feb 2024
Dear Renee,Thank you for your positive review and recent stay with us.We look forward to welcoming you back.Sincerely Yours,Paul Flett – General Manager
4/10 Poor
PETER
18 Jan 2024
Liked: Cleanliness
Disliked: Room comfort
PETER
Stayed 1 night in Jan 2024
Response from Paul Flett – General Manager on 29 Jan 2024
Dear Peter,Thank you for your review and recent stay with us.We look forward to welcoming you back.Sincerely Yours,Paul Flett – General Manager
Response from Paul Flett – General Manager on 29 Jan 2024
Dear Justin,Thank you for the great feedback of our hotel and kind comments on our newly refurbished rooms.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager
10/10 Excellent
Russell
14 Jan 2024
Russell
Response from Paul Flett – General Manager on 29 Jan 2024
Dear Russell,Thank you for the great feedback of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager
Disappointing stay. Loud drilling noise from renovations which began in 2019 and front desk advised will continue until 2025. Room service took 1.5 hours to arrive and was pretty bad. Best to find a better hotel elsewhere.
Matt
Stayed 4 nights in Jan 2024
Response from Paul Flett – General Manager on 29 Jan 2024
Dear Matt,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short.We only started our refurbishment in May 2023 and are planning to have most finalised by June/July this year.I do appreciate that this has not been a great stay and genuinely welcome the opportunity to change your perception on another occasion.Sincerely Yours,Paul Flett – General Manager
One of the chef had not been smile in the breakfast’s restaurant. I hesitated to order the omelette to that chef.However others was no problems.
Kenichi
Stayed 2 nights in Jan 2024
Response from Paul Flett – General Manager on 29 Jan 2024
Dear Kenichi,Thank you for the great feedback of our hotel.I will discuss your feedback with our Executive Chef.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager
10/10 Excellent
Damien
12 Jan 2024
Damien
Stayed 3 nights in Jan 2024
Response from Paul Flett – General Manager on 29 Jan 2024
Dear Damien,Thank you for the great feedback of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager
8/10 Good
kelly
7 Jan 2024
Liked: Cleanliness, staff & service, amenities
Lovely staff, great communication beds comfy
kelly
Stayed 1 night in Jan 2024
Response from Paul Flett – General Manager on 29 Jan 2024
Dear Kelly,Thank you for the great feedback of our hotel and kind comments on our staff and service.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager
Showing its age and desperately needs renovations. Also very dirty.
Matthew
Stayed 1 night in Jan 2024
Response from Paul Flett – General Manager on 29 Jan 2024
Dear Matthew,Thank you for your review and recent stay with us.We appreciate your comments with regard to outdated look noted during your stay as we view these matters with importance. I am sorry you have been inconvenienced.We are doing a full refurbishment currently and are looking forward to some changes.We look forward to welcoming you back.Sincerely Yours,Paul Flett – General Manager
Excellent place to stay & very self-sufficient place.
Gopinath
Stayed 1 night in Dec 2023
Response from Paul Flett – General Manager on 29 Jan 2024
Dear Gopinath,Thank you for the great feedback of our hotel and kind comments on our staff and service.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager
Unable to get in room dining
Contacted front desk and they were going to notify back about it and they never did forcing me to find food elsewhere
Tye
Stayed 1 night in Dec 2023
Response from Paul Flett – General Manager on 29 Jan 2024
Dear Tye,Thank you for your review and recent stay with us.We appreciate your comments with regard to the additional points noted during your stay as we view these matters with importance. I am sorry you have been inconvenienced and will follow this up with our Front Office Manager.We look forward to welcoming you back.Sincerely Yours,Paul Flett – General Manager
Staff were great free upgrade to new renovated was a plus
Dean
Stayed 1 night in Dec 2023
Response from Paul Flett – General Manager on 28 Dec 2023
Dear Dean,Thank you for the great feedback of our hotel and kind comments on our staff and service during these rather challenging times of renovations.We are glad that you enjoyed your stay in one of our newly renovated rooms and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager
Response from Paul Flett – General Manager on 28 Dec 2023
Dear Joe,Thank you for the great feedback of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager
Response from Paul Flett – General Manager on 28 Dec 2023
Dear Jonathan,Thank you for the great feedback of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager
Great hotel with good facilities. We were upgraded to a suite on arrival which was a nice surprise.
Verified traveller
Stayed 5 nights in Dec 2023
Response from Paul Flett – General Manager on 22 Dec 2023
Dear Guest,Thank you for the great feedback of our hotel and kind comments on our staff and service during these rather challenging times of renovations.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager
Response from Paul Flett – General Manager on 22 Dec 2023
Dear Jon,Thank you for the great feedback of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager
8/10 Good
Chwee Sim
Travelled with family
12 Dec 2023
Liked: Cleanliness, staff & service, room comfort
Hotel under renovation, can be noisy after 8 am. Clean and comfortable room although the furnitures are not modern looking. Value for money.
Chwee Sim
Stayed 3 nights in Dec 2023
Response from Paul Flett – General Manager on 22 Dec 2023
Dear Chwee Sim,Thank you for the great feedback of our hotel and kind comments on our staff and service during these rather challenging times of renovations.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager
Response from Paul Flett – General Manager on 22 Dec 2023
Dear Greg,Thank you for the great feedback of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager
6/10 Okay
Matthew
10 Dec 2023
Matthew
Stayed 1 night in Dec 2023
Response from Paul Flett – General Manager on 22 Dec 2023
Dear Matthew,Thank you for your review and recent stay with us.We look forward to welcoming you back.Sincerely Yours,Paul Flett – General Manager
Staff very helpful. Breakfast good. ( coffee trrrible)
Irvine
Stayed 2 nights in Dec 2023
Response from Paul Flett – General Manager on 22 Dec 2023
Dear Irvine,Thank you for the great feedback of our hotel and kind comments on our staff.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager
8/10 Good
caroline
Travelled with family, Travelled with partner
3 Dec 2023
Liked: Cleanliness, staff & service, amenities
The bed is not comfortable. The fridge is very noise.
The pool and food are very good. Shower is very nice with high water pressure.
Staff are all very nice.
The room is big but getting old and outdated.
caroline
Stayed 2 nights in Dec 2023
Response from Paul Flett – General Manager on 22 Dec 2023
Dear Caroline,Thank you for your review and recent stay with us.We appreciate your comments with regard to the additional points noted during your stay as we view these matters with importance. I am sorry you have been inconvenienced.We are working on a project to change our room styling and look forward to some changes.We look forward to welcoming you back.Sincerely Yours,Paul Flett – General Manager
Response from Paul Flett – General Manager on 29 Nov 2023
Dear Angela,Thank you for the great feedback of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager
Response from Paul Flett – General Manager on 29 Nov 2023
Thank you for the great feedback of our hotel and kind comments on our staff and service.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager
Response from Paul Flett – General Manager on 29 Nov 2023
Dear Whenddhy,Thank you for the feedback of our hotel.We hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager
10/10 Excellent
Allison
17 Nov 2023
Allison
Stayed 1 night in Nov 2023
Response from Paul Flett – General Manager on 22 Dec 2023
Dear Allison,Thank you for the great feedback of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager
Response from Paul Flett – General Manager on 29 Nov 2023
Dear Jacob,Thank you for the feedback of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager
8/10 Good
Martin
14 Nov 2023
Martin
Stayed 1 night in Nov 2023
Response from Paul Flett – General Manager on 29 Nov 2023
Dear Martin,Thank you for the great feedback of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager
4/10 Poor
Hadley
Business traveller
14 Nov 2023
Liked: Staff & service
Disliked: Property conditions & facilities
Rooms didn't match the booking photo
Hadley
Stayed 1 night in Nov 2023
Response from Paul Flett – General Manager on 29 Nov 2023
Dear Hadley,Thank you for your review and recent stay with us.We look forward to welcoming you back.Sincerely Yours,Paul Flett – General Manager