Dirty hotel, extremely poor service Posted 08-Apr-2015
We arrived at the hotel at 3pm on Easter Sunday. Check-in went smoothly and we went up to our Deluxe King room. The room was old and tired, with a half sized bath and a separate shower. The decor in the bathroom and the room are in desperate need of a refurb. The "mini-bar" was extremely poorly stocked with only two beers, some soft drinks and a lot of water. We rang down and ordered six beers to be brought up. They arrived, still in their cardboard box, not in a nice ice bucket as you may expect of a "high class hotel". We then ordered dinner for two, which arrived, with only one glass of water. No Foxtel channels on the television. Their seemed to be a party going on in the room next door until the early hours. We prepaid the buffet breakfast, which was average. Self service, including the tea and coffee. Check out went smoothly, although subsequently the hotel charged the credit card for the room, which we had paid via Expedia. My advice to fellow travellers is to avoid this hotel... it is two or three star at best, at five star prices.
Comment from Hotel Management
08-May-2015 by Wathsi, Hotel Management
Hi Thank you for your post following your recent stay at Pan Pacific Perth. We are disappointed to hear that you were dissatisfied with your stay. We appreciate you taking the time to pass on your feedback and we are disappointed to read that you found your room to be tired and the service to be extremely poor. I am excited to share that we are in the midst of a multi-million dollar refurbishment throughout these rooms that will see them brought up to a high standard. We hope to welcome you back to Pan Pacific Perth once again in the near future so you may experience our newly refurbished rooms. Best regards General Manager, Pan Pacific Perth