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Reviews of Mercure Perth

4 out of 5
Mercure Perth
10 Irwin Street, Perth, WA

Reviews

7.8

Good

Rating 10 - Excellent. 283 out of 1001 reviews" "
Rating 8 - Good. 427 out of 1001 reviews" "
Rating 6 - Okay. 193 out of 1001 reviews" "
Rating 4 - Poor. 72 out of 1001 reviews" "
Rating 2 - Terrible. 26 out of 1001 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Margaret

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good comfortable stay. Close city.
Stayed 1 night in Apr 2024

6/10 Okay

King

Liked: Cleanliness, staff & service
Parking is too expensive
Stayed 8 nights in Apr 2024

8/10 Good

JANET, DOREEN

Liked: Cleanliness, staff & service, property conditions & facilities
I chose the hotel based on location, facilities and price, only disappointed by the location of the pool, very isolated by access.
Stayed 2 nights in Apr 2024

10/10 Excellent

Huldeni R

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Table cleanliness at the breakfast table could improve. It would also be nice if both elevators could be working instead of one.
Stayed 8 nights in Mar 2024

2/10 Terrible

Michelle

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Most uncomfortable bed I’ve ever been in. Felt like a 5 yr old as there was a plastic sheet under the blankets. Not that there was a view, but the windows were filthy. All doors were chipped. One lift working and only came to our floor after going to all other floors first. Breakfast was poor. Have stayed here before and never had this
Stayed 1 night in Mar 2024

4/10 Poor

stacee

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Steven, Hull

Stayed 6 nights in Feb 2024

8/10 Good

Kunal

Business traveller
Liked: Cleanliness, amenities
Disliked: Staff & service
The housekeeping and front desk staff was excellent. The restaurant staff, especially at breakfast hour need to improve a lot. Very rude and unhappy doing their job.
Stayed 14 nights in Feb 2024

6/10 Okay

Neville

Business traveller
Disliked: Property conditions & facilities
Staff at front desk were helpful. Room is very old and needs refurbishment. Breakfast was terrible.
Stayed 2 nights in Feb 2024

10/10 Excellent

Bianca van

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Close to the CBD and courts. Staff were polite. Issues with lift during my stay, but staff working diligently to fix, and minimise interruptions
Stayed 2 nights in Feb 2024

8/10 Good

Steven

Travelled with family
Liked: Cleanliness, staff & service
Soft bed. Most staff fabulous... breakfast chef had attitude problem
Stayed 2 nights in Jan 2024

10/10 Excellent

Eseta

Stayed 2 nights in Jan 2024

10/10 Excellent

gurvinder

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet place .beautiful swimming pool on the terrace
Stayed 1 night in Jan 2024

10/10 Excellent

julia

Travelled with family
Liked: Cleanliness, staff & service, amenities
One of the lifts was not working.with it being the sky show the night I was staying was not good
Stayed 1 night in Jan 2024

4/10 Poor

Cristy

Travelled with family and small children
Disliked: Property conditions & facilities
Air conditioning was not working for 2 of the 5 nights stay, which really affected our visit, as we had outside temps of 40° plus, we were just as hot in the room. We had 2 adults 2 kids but every time the room was cleaned they only provided 2 towels (sometimes 3), only twice did we get a bath mat, the kettle was burnt black and smelt like urine! The iron was left upside down hanging in the cupboard which leaked all over the carpet in the cupboard, and unfortunately the cleaner had incredibly bad BO so much so that the whole hallway smelt, and so did the room after she’d been inside. It’s a shame because the price and location were fantastic. And the room itself was clean and tidy.
Stayed 5 nights in Jan 2024

8/10 Good

Amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

4/10 Poor

Katarina Rosie

Disliked: Cleanliness, amenities, property conditions & facilities
House cleaners, helped themselves into my room. Did not like that they just walked in. The room had holes in the walls. The pool was down for maintenance. The pool is not long enough to do laps if you like to do exercise. The pool is also small. It doesn’t take many people before it feels crowded. 5 maximum in the pool might feel comfortable. The front desk people were nice, helpful and friendly. The restaurant service is good too
Stayed 7 nights in Dec 2023

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jan 2024

10/10 Excellent

Sean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had everything we needed and was in walking distance to shops, jetty and many other things
Stayed 2 nights in Jan 2024

4/10 Poor

Nicole

Disliked: Staff & service, property conditions & facilities
Old facilities, shower temperature hard to manage, bathroom door and shower door got stuck together. No towels at the pool The pool was hard to find and get up to. Very poor that we needed to pay for parking when we were staying less than 24hrs
Stayed 1 night in Jan 2024

6/10 Okay

Tyson

Disliked: Staff & service, property conditions & facilities
Stayed 8 nights in Dec 2023

10/10 Excellent

Aaron Chen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice centrally located hotel in the centre of Perth City, with access to very good amenities such as gym and pool. Excellent room service too !
Stayed 10 nights in Dec 2023

4/10 Poor

Rumbidzai

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel room was not clean when we checked in . The toilet was dirty and dark yellow wee stains were around the toilet floor and I had to clean it. Also, the curtains were dirty, and the carpets had horrible stains . Lastly , the fan in the bathroom didn’t work the room would steam up .
Stayed 5 nights in Dec 2023

8/10 Good

Theodorah

Liked: Property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Amanda

Travelled with partner
Liked: Cleanliness, staff & service
Great, efficient, friendly service. Clean room. The hotel is well run but needs renovating- particularly the antiquated bathroom.
Stayed 1 night in Dec 2023

4/10 Poor

Bruno

Disliked: Staff & service, property conditions & facilities, room comfort
Air conditioning running all day, pool in maintenance
Stayed 2 nights in Dec 2023

6/10 Okay

Dale

Stayed 3 nights in Dec 2023

10/10 Excellent

Sutini

Stayed 1 night in Dec 2023

2/10 Terrible

Paula

Stayed 4 nights in Sep 2023

8/10 Good

Sandra

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The pool was lively
Stayed 2 nights in Dec 2023

8/10 Good

Sam

Travelled with family
Liked: Staff & service, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Matt

Liked: Cleanliness, staff & service
Stayed 4 nights in Nov 2023

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Friendly staff. Very clean room. Would definitely stay here again
Stayed 2 nights in Dec 2023

10/10 Excellent

Matt

Travelled with family
Liked: Cleanliness, staff & service
The venue is showing its age. We booked for three people and there was only two of everything supplied ie Towels, Cups for Tea and Coffee
Stayed 1 night in Nov 2023

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks for a nice stay.
Stayed 2 nights in Nov 2023

10/10 Excellent

Grant

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A perfect weekend getaway.
Stayed 1 night in Nov 2023

6/10 Okay

Cassandra

Travelled with partner
Disliked: Amenities
Good location
Stayed 2 nights in Nov 2023
Response from Brian McHenry General Manager on 27 Nov 2023
Dear CassandraThank you for taking the time to share your feedback. We hope to welcome you back to our hotel again in the future.Sincerely,

6/10 Okay

Jason

Stayed 2 nights in Nov 2023

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 7 nights in Nov 2023
Response from Brian McHenry General Manager on 27 Nov 2023
Dear Dave,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was in a fabulous location. The lift was broken which made wait times lengthy
Stayed 2 nights in Nov 2023
Response from Brian McHenry General Manager on 27 Nov 2023
Dear DonnaThank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Good

Carl

Travelled with partner
Liked: Staff & service, amenities
Handy location, good pool, nice helpful staff. A few areas around the property were showing there age but all in all it was in good shape
Stayed 3 nights in Nov 2023
Response from Brian McHenry General Manager on 27 Nov 2023
Dear Carl,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel again in the future.Sincerely,

6/10 Okay

Alison

Stayed 2 nights in Nov 2023

4/10 Poor

Chairul

Stayed 1 night in Nov 2023

4/10 Poor

Benjamin

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Unpleasant stay
Two light globes not working in my room. Air conditioning does not appear to be working properly, too cold even after setting temperature at 24 degrees centigrade. Air vent very noisy, I needed ear plugs to go to sleep. One of two lifts not working so long waiting time for lift service.
Stayed 2 nights in Nov 2023
Response from Brian McHenry General Manager on 19 Nov 2023
Dear Benjamin,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. I have noted your concerns and will review these with our team to have them rectified.I hope we have an opportunity to welcome you back to our Hotel in the future.Sincerely,

10/10 Excellent

Linda, Newtown

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in a good location for visiting Perth. Easy access by walking or public transport. Breakfast a bit hit & miss e.g. items not replenished quickly enough or cold. No hairdryer in the room. Safe in wardrobe but we had to stand on a chair to reach it. Overall though we enjoyed our stay there
Stayed 13 nights in Oct 2023
Response from Brian McHenry General Manager on 19 Nov 2023
Dear Linda,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Good

Xian Ming

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Brian McHenry General Manager on 19 Nov 2023
Dear Xian,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

4/10 Poor

James

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff were 5*, but lose a star due to not doing anything about the state of our room (really bad mould and shower door was missing). This hotel is in the CBD and at night, the homeless crazy people like to fight and argue (of course the Mercure can not control this). Pool area was nice. The Buffet breakfast downstairs was less than average, do not recommend. The Wifi was awful, would not call it highspeed, more like "dial up", yes, its that bad.
Stayed 9 nights in Oct 2023
Response from Brian McHenry General Manager on 19 Nov 2023
Dear JamesThank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. I have noted your concerns and we are currently working on our Wi-Fi upgrade. I will work with our team in regard to our breakfast offering.I hope we have an opportunity to welcome you back to the Hotel in the future.Sincerely,

10/10 Excellent

Vivian, Gladstone

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel good room.
Stayed 3 nights in Oct 2023
Response from Brian McHenry General Manager on 19 Nov 2023
Dear VivianThank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Good

NADINE Melissa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disappointed rooms didn’t provide plates , bowls and cutlery Needed to be a cheaper option for car parking as only valet offered at nearly $50 a night
Stayed 4 nights in Oct 2023
Response from Brian McHenry General Manager on 19 Nov 2023
Dear Nadine,Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. I have noted your concerns. and will review these with our team.Sincerely,

6/10 Okay

Sharon

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Air con needing repair, bathroom fan and lights did but work, breakfast not replenished regularly and coffee machine broke, had to continuously ask for Items.
Stayed 5 nights in Oct 2023
Response from Brian McHenry General Manager on 19 Nov 2023
Dear SharonThank you for taking the time to share your feedback. I have noted your comments in regard to your room and the breakfast and I will have these actioned with the specific departments to ensure they are rectified.We hope to welcome you back to our hotel in the future.Sincerely,