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Reviews of ibis Perth

3.5 out of 5
ibis Perth
334 Murray Street, Perth, WA

Reviews

8.0

Very good

Rating 10 - Excellent. 307 out of 1001 reviews" "
Rating 8 - Good. 462 out of 1001 reviews" "
Rating 6 - Okay. 159 out of 1001 reviews" "
Rating 4 - Poor. 47 out of 1001 reviews" "
Rating 2 - Terrible. 26 out of 1001 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Magdalena

Travelled with family
Liked: Cleanliness, staff & service
Great and very accessible location. The minus point is no drinking water provided in the room. But we are allowed to get from water cooler at breakfast area in the hotel lobby. I didn’t bring the power plug adapter and thanks God the hotel able to lend 1 plug per room. We stayed for 7 nights with the same breakfast menu. Would be great if they have some menu rotation. Overall, great experience.
Stayed 7 nights in Mar 2024
Response from MJ on 22 Mar 2024
Thanks Magdalena, we appreciate your feedback

8/10 Good

John

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from MJ on 22 Mar 2024
Thank you John

6/10 Okay

Parvaz Luke

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The property is part of the Ibis brand and therefore I expected a certain quality. However, a lot of the fittings in the room were outdated and worn. Most of the room was clean, apart from the shower which suffered from soap scum build-up near the bottom and mould. Regardless, the bed was comfy, the room was clean and the staff was nice. If you sign up or have an Accor's card, they also give you a free breakfast for one night and off-site gym membership. The location is great as it is deep within the city, within walking distance of shops and transport links. For the price, it does lack a certain polish overall though.
Stayed 6 nights in Feb 2024
Response from MJ on 14 Mar 2024
Dear Luke, Thanks for your feedback, we really appreciate it. Regards Matt Juniper

8/10 Good

Lucas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 6 nights in Feb 2024
Response from MJ on 14 Mar 2024
Thank Lucas

10/10 Excellent

Patrick

Liked: Amenities, property conditions & facilities
Great stay great staff
Stayed 4 nights in Feb 2024
Response from MJ on 14 Mar 2024
Thank you Patrick

6/10 Okay

Barry

Liked: Staff & service
Disliked: Property conditions & facilities
The bed mattress needed renewing. The walls were covered in marks. The carpet was frayed in a lot of places. Room service excellence departure staff excellent. Wifi needs updating. Dropped offline continually
Stayed 1 night in Feb 2024
Response from MJ on 14 Mar 2024
Dear Barry, hotel is scheduled for a full renovation starting early this year. Will be great again after this.

6/10 Okay

Noah N

The hotel was conveniently located for the purposes of my trip to Perth. The breakfast buffet was OK. The housekeeping was sub-par -- the room was not vacuumed properly and the desk was never dusted or crumbs removed from the desk and I had to ask for the shower gel to be refilled :(
Stayed 5 nights in Jan 2024
Response from MJ on 24 Jan 2024
Dear Noah, Thanks for bringing these issues to our attention

6/10 Okay

Keith

Disliked: Property conditions & facilities
The location is good
Stayed 2 nights in Jan 2024
Response from MJ on 24 Jan 2024
Thank you Keith

10/10 Excellent

Slobodan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from MJ on 24 Jan 2024
Thank you Slobodan

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Good central city location with many dining and entertainment options nearby.
Stayed 2 nights in Dec 2023
Response from MJ on 24 Jan 2024
Thank you David

4/10 Poor

Lynne

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from MJ on 21 Dec 2023
Thank you for your feedback

10/10 Excellent

Mona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Walkable. Just a couple of Canadians enjoying the night life
Stayed 1 night in Dec 2023
Response from MJ on 21 Dec 2023
Thanks Mona, Regards Matt J

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Response from MJ on 13 Feb 2024
Thank you Tony

6/10 Okay

Susan

Liked: Staff & service
Disliked: Property conditions & facilities
Average but great location
A case of get what you pay for. Ibis hotels are always basic but the Perth property is long overdue a facelift. The hallways are tired with stained carpet, the blinds were ratty and the shower was teeny! Thankfully I’m a slight build but my husband would have struggled to move in there had he been travelling with me. Despite the poor condition of some aspects of the property, the staff were excellent. Very helpful and friendly. The location is also brilliant. Super central for anywhere in the CBD or surrounds, including Northbridge and walking up to Kings Park.
Stayed 1 night in Dec 2023
Response from MJ on 21 Dec 2023
Thank you for your feedback Susan

4/10 Poor

Peter

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Toilet leaked and then flushed all night. Moved room next day but not offerred any substantive compensation for a disturbed night inconvenience.
Stayed 9 nights in Dec 2023
Response from MJ on 21 Dec 2023
Dear Peter, Thanks for bringing this issue to our attention

4/10 Poor

Paul

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The room had 2 ceiling lights. No bedside table or desk light. Had to turn the light off the the door then walk in the dark or shine your torch phone to get into bed. The AC was noisy and there was 1 power outlet on the desk and one near the door where the kettle/Nespresso machine was. Carpet was dated and the walls needed a repaint. The curtains were old and dirty. I have stayed in numerous Ibis properties around the world. Worst one ever. Eugene in reception was fantastic. Amazing customer service.
Stayed 2 nights in Dec 2023
Response from MJ on 21 Dec 2023
Dear Paul,Thank you for your feedback.

6/10 Okay

Mohammed

Business traveller
Disliked: Staff & service
Stayed 6 nights in Dec 2023
Response from MJ on 21 Dec 2023
Thank you Mohammed

10/10 Excellent

Simon

Stayed 2 nights in Dec 2023
Response from MJ on 21 Dec 2023
Thank you Simon

10/10 Excellent

Mark

Stayed 8 nights in Nov 2023
Response from MJ on 24 Jan 2024
Thank you Mark

8/10 Good

Natalie

Stayed 1 night in Dec 2023
Response from MJ on 24 Jan 2024
Thanks Natalie

8/10 Good

Mairi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location in the centre of Perth walkable to main attractions. Clean well looked after , friendly staff on check in.
Stayed 2 nights in Nov 2023
Response from MJ on 21 Dec 2023
Thanks Mairi, We appreciate your feedback

4/10 Poor

Paul

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Sunlight at 4:45am came straight through gap between edge of blind & window frame straight onto pillow/ head area. Kettle did not work.
Stayed 1 night in Nov 2023
Response from MJ on 21 Dec 2023
Dear Paul, Thank you for letting us know about this issue.

8/10 Good

john

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed many times over the years. Great location. A bit noisy and the hotel now dated and in need of complete refurb
Stayed 6 nights in Nov 2023
Response from MJ on 21 Dec 2023
Thanks John

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small but perfect because we were close to everything . Could walk everywhere
Stayed 2 nights in Nov 2023
Response from MJ on 21 Dec 2023
Thank you Peter

6/10 Okay

Marina

Liked: Cleanliness, amenities
Friendly staff, active, vibrant street life outside, near access to train station, Perth’s cultural venues and shops.
Stayed 2 nights in Nov 2023
Response from MJ on 28 Nov 2023
Dear Marina, Thank you for your feedback

6/10 Okay

Rachel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Check in and out was seamless. Room service needs some work, waited over half an hour for our order and when i called was told it was not placed as there was no "credit" on our room which was unbelievable as reception took my card details at check in. Eventually got our food 20 mins AFTER my phone call.
Stayed 1 night in Nov 2023
Response from MJ on 28 Nov 2023
Dear Rachel, Thank you for your feedback, we appreciate it

4/10 Poor

Tara

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There’s a reason it’s named after a bin chicken Eugene however was very welcoming and lovely
Stayed 1 night in Nov 2023
Response from MJ on 28 Nov 2023
Thank you for your feedback Tara

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 2 nights in Nov 2023
Response from MJ on 27 Nov 2023
Dear Sam, Thank you for your feedback.

2/10 Terrible

David

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Nothing was unique, carpets are smelly, carapets was dirty ,etc...
Stayed 1 night in Nov 2023
Response from MJ on 27 Nov 2023
Dear David, Thank you for your feedback

8/10 Good

Tanja

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from MJ on 22 Nov 2023
Thank You Tanja

8/10 Good

Keith

Liked: Staff & service, property conditions & facilities
Is a great spot for 1 or 2 nights.
Stayed 1 night in Nov 2023
Response from MJ on 22 Nov 2023
Great to hear you enjoyed your stay Keith

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in Nov 2023
Response from MJ on 22 Nov 2023
Thank you for your feedback Maureen

4/10 Poor

susie

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Great central location however room was terrible. Stains on walls and ceiling, shower that flooded bathroom, broken aircon on arrival, mismatched curtains and ripped carpet. Wouldn’t stay here again. Everything just felt dirty.
Stayed 2 nights in Nov 2023
Response from MJ on 27 Nov 2023
Dear Susie, Thank you for your feedback, we are working on the issues you raised.

6/10 Okay

Troy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The carpet and the general decor when you get out of the lifts is just horrible. Stains, dirty and very unpleasant. The rooms are good. The buffet needs to have more options especially for breakfast.
Stayed 1 night in Nov 2023
Response from MJ on 7 Nov 2023
Thank you for your feedback Troy

10/10 Excellent

Sam

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from MJ on 7 Nov 2023
Thank you Sam

6/10 Okay

Raelene

Disliked: Property conditions & facilities, room comfort
Stay for 1 night only
Basic room, no utensils other than spoons, no cups other than bathroom and coffee. Given the wrong room upon arrival. Central space good for 1 night only.
Stayed 2 nights in Oct 2023
Response from MJ on 7 Nov 2023
Thank you Raelene

6/10 Okay

Ng

Liked: Cleanliness
Stayed 6 nights in Oct 2023
Response from MJ on 7 Nov 2023
Thank you Ng

10/10 Excellent

patricia, Easton

Travelled with family
Liked: Staff & service, property conditions & facilities
Good location, clean, quiet
Stayed 2 nights in Oct 2023
Response from MJ on 30 Oct 2023
Thank you Patricia

8/10 Good

Nadia

Stayed 1 night in Oct 2023
Response from MJ on 22 Nov 2023
Thank you Nadia

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient place
Stayed 2 nights in Oct 2023
Response from MJ on 30 Oct 2023
Hi Christopher, Thank you for your feedback

6/10 Okay

Hussein

Disliked: Cleanliness
Stayed 9 nights in Oct 2023
Response from MJ on 30 Oct 2023
Thanks for your feedback Hussein

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Stayed 4 nights in Oct 2023
Response from MJ on 30 Oct 2023
Thank you

8/10 Good

stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from MJ on 30 Oct 2023
Thanks Stephen

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness
Ibis Perth location is convenient, situated opposite my gal hostel, The Switch. Make it easy for me to help gal to shift and settle into Switch. Hotel provides basic necessities and easy to park with a fee.
Stayed 8 nights in Sep 2023
Response from MJ on 30 Oct 2023
Thanks for your feedback Jennifer

8/10 Good

Nortje

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 1 night in Oct 2023
Response from MJ on 30 Oct 2023
Thank you Nortje

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from MJ on 30 Oct 2023
Thanks Jason

4/10 Poor

Jason

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Pretty run down, could use with a freshen up
Stayed 8 nights in Sep 2023
Response from MJ on 30 Oct 2023
Hi Jason, Thank you for your feedback, we have a freshen up project planned soon. Regards ibis Team

8/10 Good

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to town and very efficient.
Stayed 1 night in Sep 2023
Response from MJ on 30 Oct 2023
Thank you

4/10 Poor

Suban, West Beach

Liked: Staff & service
Not bad
Stayed 3 nights in Sep 2023
Response from MJ on 30 Oct 2023
Thank you for your feedback Suban

6/10 Okay

Denise

Travelled with family
Disliked: Staff & service
Food is delicious. Hotel near and at the city centre. However, the one of the staff is unfriendly. The hotel washroom have poor ventilation. After complained for 4 days, then the matter is fixed, which is slow and inefficient. Hope all the above can be improved. And the breakfast food to have different variety everyday. Thank you.
Stayed 7 nights in Aug 2023
Response from MJ on 29 Sept 2023
Thank you for your feedback Denise