Ratings based on 134 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
93% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
Recommended
for Everyone
by A verified traveller from Perth, WA

Not as great as I expected.

Posted 13-Sep-2014
Pros: The reception staff were efficient and polite. Car parking was easy.
Cons: Overall, it wasn't a terrible stay but there is room for improvement. Service levels let this hotel down.
Location: We stayed for a concert at the arena, it was a bit far for that purpose but taxis were cheap enough.
We arrived in time for lunch and although the lobby cafe wasn't busy the service was very slow. The food was reasonable but not wow. My husband arrived later and although we were sat right in front of the bar area the staff didn't approach him and so eventually he went to the bar himself to get their attention. The ladies toilets in the lobby area also need a clean. We were upgraded to a deluxe king size room but it was a little dated and tired looking.
4 out of 5
Recommended
for Everyone
by A verified traveller

Hotel wt a good view of the river

Posted 10-Sep-2014
Friendly staff n since we waited a while for our second room.. the staff upgraded our 2nd room.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel in the city

Posted 02-Sep-2014
Pros: Clean room. friendly staff. A cafe in the lobby. Location good.
Cons: Parking They didn't have my reservation from Expedia but luckily they had rooms free!
Location: Great location but would need a taxi from the train station if you're not driving.
Nice hotel, clean room, good view, was upgraded to the next category from a king to a king delux. Was at the hotel for a ball held in the hotel. Well stocked mini bar if you like that sort of thing. Room safe, cutlery and tea/coffee making facilities, iron, sewing kit and a tooth brush in case you forgot yours! The fan didn't work in the bathroom and a few things seemed dated but overall a very nice hotel and comfortable room.
4 out of 5
Recommended
for Everyone
by A verified traveller

Hyatt Perth

Posted 21-Aug-2014
Great hotel with excellent facilities. Beutiful lobby lounge & rooms.
1 out of 5
by A verified traveller

Terrible services, do not go there

Posted 02-Aug-2014
The hotel location is first of all, rather terrible. During our stay - the hotel staff were not even able to give us a map of the region - when we asked for one. They gave us a room with 2 single beds, even though in our Expedia request we had explicitly indicated that we are a family of 2 1, me, my wife and our child. Later another room was given. The concierge when asked about directions to nearby places (since we could not get a map) was clueless and instead tried to get information from us to "enhance his knowledge". The hotel reception staff kept on referring us to the concierge. The room rates are also extremely expensive. There is no shortage of options - just DO NOT go to this hotel.
5 out of 5
Recommended
for Getaway With Friends
by Janelle from Adelaide

Loved it

Posted 15-Jun-2014 on Hotels.com
Service was fantastic. Friendly, helpful staff.
5 out of 5
Recommended
by Janelle from Adelaide

Weekend away

Posted 11-Jun-2014 on Hotels.com
Service was awesome. Very friendly helpful staff. Conveniently located bar and restaurant on ground floor so didn't have to venture far for a great meal.
5 out of 5
Recommended
for Families
by A verified traveller

Posted 09-Jun-2014 on Hotels.com
Very good value for money. Excellent services and polite and friendly staff
3 out of 5
Recommended
by AndrewN from Sydney

Typical American chain hotel

Posted 08-Jun-2014 on Hotels.com
Close to the airport but away from the city, this is a typical US style hotel with no personality but clean rooms and a decent breakfast buffet.
5 out of 5
Recommended
for Couples
by A verified traveller

perfect love nest

Posted 07-Jun-2014 on Hotels.com
great