Ratings based on 76 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
97% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Cosy and contented

Posted 20-Jul-2014
Pros: Comfortable bed and great location
First time to Perth and I stayed 3 nights in this hotel. I arrived in the evening and the check-in was fast and smooth. The room was cosy, spacious and clean. I drove to the hotel and opted for self parking. However on my last night, I left my car at my friend's apartment. I then returned the unused entry coupon to the reception and they didn't charge me for that. Overall experience was good. The staff was friendly and attentive. I did not have the chance to dine in the hotel as there were several eateries near the hotel. I would recommend anyone to stay here.
Comment from Hotel Management
26-Jul-2014 by Crowne Plaza Perth, Hotel Management
First time to Perth and we are glad we could make it a 5 star experience. Thank you for your review and comments regarding your stay with us. It's great to read you found the room spacious and clean. We trust you enjoyed your stay with us and hope to see you back in Perth again. Regards Katie Hokin | Marketing Executive.
4 out of 5
Recommended
for Everyone
by A verified traveller

6 days 4 nights trip IS NOT ENOUGH for me!

Posted 10-Jul-2014
Pros: The staff
Cons: Room, building..
Location: Hays Street, Murray Street, Perth underground station, mall, remember to take red cat, blue cat, yellow cat and green cat! :)
Stayed at Holiday Inn Perth City Centre, the hotel is located at city centre so its location is superb! However, its actually an old hotel compared to others. Nevertheless, the staff there is very friendly and helpful especially Mr Gun who helped to contact my ground tour company as late as 12am midnight!
Comment from Hotel Management
18-Jul-2014 by Crowne Plaza Perth, Hotel Management
Hi, thanks for choosing to stay at our hotel on your recent travels and taking the time write a review. It's great to see you found our location superb and found staff very helpful. Mr Gun was thrilled to receive a special mention. We hope to welcome you back to Perth and hopefully a little longer next time. Kind Regards, Katie Hokin.
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 02-Jul-2014
Pros: Location
Cons: New rugs
Old, worn carpet. Comfy bed Very attentive staff
4 out of 5
Recommended
for Everyone
by A verified traveller

nice centre of city

Posted 10-Jun-2014
Pros: central
Cons: décor
Location: central - ex location
good dated furniture clean and tidy helpful staff
Comment from Hotel Management
18-Jul-2014 by Crowne Plaza Perth, Hotel Management
Thanks for taking a moment to review your recent stay with us. We note your comments on the dated furniture but glad you found the hotel clean and tidy. Warm Regard, Katie Hokin.
4 out of 5
Recommended
for Everyone
by Joey.N from Singapore

Cozy & clean hotel at great location

Posted 25-May-2014
1st time in Perth and booked this room only for the weekend from the internet 1 day prior to my departure. However it turned out to be one of the best room I ever stay at its very reasonable pricing for the above expectation staff service and room that is spacious (considered fitting 2 double bed with more than just walking space), clean & cozy beds at a greatly convenient CBD location (at Hay St). I also had a car rented although the parking rate charged was slightly higher than the rate stated at the internet, the concierge staff was very helpful in handling my car as it was a valet parking service at this hotel. They even left a complimentary bottle of mineral water when they drove my car out sending back to me. I would definitely be back to this hotel for my next Perth trip and friends/family already know that this hotel is for sure to be highly recommended by me.
Comment from Hotel Management
29-May-2014 by Crowne Plaza Perth, Hotel Management
Hi Joey.N Firstly we would like to thank you for taking the time to write an excellent review on Expedia on our hotel. We are thrilled that you had such a great experience with us and enjoyed our CBD location. I'm sorry to hear about the parking rate confusion but glad our concierge team were helpful. The team works so hard to achieve guest satisfaction and we love to hear that you will definitely be back to the hotel. We look forward to welcoming you back to Perth. Thanks again, Katie Hokin | Marketing Manager
4 out of 5
Recommended
for Everyone
by wPW from oklahoma City, OK USA

Great Location; Middle of Perth

Posted 19-Feb-2014
Pros: Location and staff
Cons: Facilities need updating
Location: Centrally located to Northbridge ( entertainment) and Kings Park.
Centrally located to everything in the city. Great arrangements with a gym and an athletic club in the city. Maybe the best concierge staff I've ever seen. Very friendly and attentive. The downside is the facilities are in need of modernization. Air conditioning was marginal. Location and staff are the strong points; facilities are weak points.
Comment from Hotel Management
25-Feb-2014
Dear wPW, Thanks for taking a moment of your time to write a review on our Expedia page. I am thrilled to read that you found our Concierge staff to be friendly and attentive, along with the rest of the staff at the hotel. Please be reassured I will be sharing your comments with the team. Our happy, smiling staff look forward to welcoming you back to Perth on your next visit to Australia. Kind regards, Alex Sheehy, Guest Experience Manager
3 out of 5
Recommended
for Everyone
by Wayne from Sydney

Excellent location,friendly staff.

Posted 20-Jan-2014
Pros: Great location and staff.
Cons: Rooms and bathrooms could do with an update. I don't think this is a 4.5 star hotel rating and closer to 3 to 3.5.
Location: Great location close to main shopping malls and railway.Short walk to the riverside for departing boat sightseeing trips.
Excellent location,close to Hay and Murray sts and to river dearture point for cruises.The hotel it self is comfortable ,reception area is nicely decorated and pleasant. Room itself was comfortable and clean we had a superior queen,not what I would call superior ,the bathroom is dated and in need of a revamp. Room service was always very prompt when we called housekeeping for extra milk it was delivered within 5 minutes and the longest we waited was 10 minutes,great service. Hotel reception staff we all very friendly and very helpful and were always ready willing ang able to assist with any of our enquiries.Duty mrg Aryo was very helpful with our check in and willing to help us out anyway possible when i had left my wallet in Sydney,he put our minds at ease.Thankyou.
Comment from Hotel Management
28-Jan-2014
Hi Wayne J, Thanks for taking your time to give us your feedback. I am extremely pleased to read that you received warm, friendly and efficient service starting from the moment you walked through our lobby doors, which is always our focus for all our guests. Our location is certainly right in the heart of the city, with a choice of mall or high end shopping, new and exciting restaurants, the CAT buses and Apple next door. They are all so easy to access from our hotel. We have passed on your comments to Aryo our Duty Manager who is delighted to receive your feedback, with respect to your comments around updating of the hotel, all I can say is watch this space. We look forward to welcoming you back to the West soon! Kindest regards, Alex Sheehy Guest Experience Manager
5 out of 5
Recommended
by leone w from nsw

week in perth

Posted 16-Jan-2014 on Hotels.com
I went for a week in perth with my daughter. The hotel is in a fantastic location, easy to get around and so many things to do. The hotel staff were so friendly and helpful. Would definitely recommend and plan to stay there again.
4 out of 5
Recommended
for Business Travellers
by YMH from Sydney

Well-located in the city centre but no view

Posted 09-Jan-2014
Pros: Location
Cons: Internet speed, add a sauna and spa pool
Location: Right located on the street with top brands' stores nearby
Pleasant
Comment from Hotel Management
12-Jul-2014 by Alex Sheehy, Hotel Management
Dear YMH, Thank you for taking your time to give feedback about your recent stay with us. As we are an inner city centre hotel this does limit the chance of river views, although we do have the convenience of the wonderful location with high end shopping and interesting dining options surrounding the hotel, which I’m hope you were able to enjoy. With regards to the comment around the pool and sauna, we are currently looking into an offsite option for guests. We look forward to welcoming you back to the city centre on your next visit out West! Kind regards, Ms Alex Sheehy
Comment from Hotel Management
14-Jan-2014
Dear YMH, Thank you for taking your time to give feedback about your recent stay with us. As we are an inner city centre hotel this does limit the chance of river views, although we do have the convenience of the wonderful location with high end shopping and interesting dining options surrounding the hotel, which I’m hope you were able to enjoy. With regards to the comment around the pool and sauna, we are currently looking into an offsite option for guests. We look forward to welcoming you back to the city centre on your next visit out West! Kind regards, Ms Alex Sheehy
4 out of 5
Recommended
for Everyone
by Gail from Korumburra, Victoria

Fantastic location, walking distance to many sight

Posted 05-Jan-2014
Comment from Hotel Management
12-Jul-2014 by Crowne Plaza Perth, Hotel Management
Dear Gail, Thank you for your positive comments and review. You are exactly right, the hotel being situated right in the heart of Perth CBD allows for all of our valued guests to take advantage of the many activities our wonderful city has to offer. We look forward to welcoming you back to the hotel when you are next visit our great city. Very best wishes for the year ahead. Kindest wishes, Deane Palmer - General Manager
Comment from Hotel Management
10-Jan-2014
Dear Gail, Thank you for your positive comments and review. You are exactly right, the hotel being situated right in the heart of Perth CBD allows for all of our valued guests to take advantage of the many activities our wonderful city has to offer. We look forward to welcoming you back to the hotel when you are next visit our great city. Very best wishes for the year ahead. Kindest wishes, Deane Palmer - General Manager