Ratings based on 344 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
90% of guests recommend
4.1 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Sydney

Great!

Posted 01-May-2015
Nice and centrally located in the heart of Perth. Walking distance to buses and train stations. Very clean and very comfortable bed, felt like I was On a cloud! Very friendly staff as well!
3 out of 5
Recommended
for Everyone
by A verified travellerfrom sydney NSW

4 day business stopover

Posted 06-Apr-2015
Room was tidy & well appointed; but dark with one tiny window looking out to a wall. Disappointed my request as a returning guest for a higher level room seemed to be completely overlooked. Apart from that a nice plane to stay.
Comment from Hotel Management
13-Apr-2015 by Nathan Baker, Hotel Management
Thanks Sydney Sorry to hear your request was not for filled. We do hope to action all request though we have been experiencing high occupancy. I do hope you give us another chance. Kind regards Nathan Baker Residence Manager
4 out of 5
Recommended
for Everyone
by A verified traveller

good location with sufficient facility.

Posted 03-Apr-2015
needs improvement on noise cancellation. better wifi signal for rooms near the rare edge. may add more access points to enhance the signal. i cannot even browse webpage from my room. even it's a room at the edge i can still hear the ppl pulling rubbish bin downstairs n talks outside. noice cancellation requires improvement.
Comment from Hotel Management
07-Apr-2015 by Nathan Baker, Hotel Management
Thanks for the feedback Anon, we are in the process of reviewing our wifi spots and I am aware of a few areas that could be improved. I am pleased to say this upgrade should fix these. Kind Regards Nathan Baker Residence Manager
4 out of 5
Recommended
for Business Travellers
by A verified travellerfrom Melbourne

comfortable city apartment hotel

Posted 22-Mar-2015
Pros: Location, desk, adequate fit-out
Cons: Not much
Nothing fancy. OK sized room. good location. great writing desk for business travellers. good value ( for Perth - when discounted ).
Comment from Hotel Management
26-Mar-2015 by Nathan Baker , Hotel Management
Thanks for the great feedback ChoCho, We are pleased to hear you enjoyed your stay with us. We do hope to welcome you back in the near future. Kind regards Nathan Baker Residence Manager
5 out of 5
Recommended
for Couples
by A verified traveller

Posted 04-Feb-2015 on Hotels.com
Comment from Hotel Management
25-Apr-2015 by Moses, Hotel Management
Thanks for the great rating Anon. Kind regards Nathan Baker Residence Manager
2 out of 5
by A verified travellerfrom Bologna

Non all'altezza delle sue stelle

Posted 01-Feb-2015
Pros: La posizione
Cons: wifi gratuito in camera, come ormai avviene nella stragrande maggioranza degli hotels e dei B&B.
Location: Zona tranquilla, vicino ai campus universitari e al parco. La via piu' turistica (Queen Street) si raggiunge facilmente a piedi
Lobby piccola e poco accogliente, camera di dimensioni appena sufficienti. Wifi gratuito solo nella lobby e solo per mezz'ora ogni 12 ore. In camera wifi solo a pagamento con basso limite di bytes usabili, per cui dopo meno di venti minuti di navigazione normale (no downloads) sono stato bloccato. Posizione buona, vicino all'Universita'. Parcheggio piccolo e disagiato.
Comment from Hotel Management
12-Mar-2015 by Nathan Baker, Hotel Management
Thank Klaus, Good to hear you enjoyed our location. We do not believe in charging for internet and hence have Complimentary WIFI in all rooms and Guest Service to a Max download of 2G, not sure if this was a connect issue with your device. I do hope you give us another chance in the future. Kind regards Nathan Baker Residence Manager
4 out of 5
Recommended
for Business Travellers
by Elizabethfrom Perth

Well priced

Posted 31-Jan-2015 on Hotels.com
The CBD position of this hotel gets maximum points, being adjacent to the many classy bars and restaurants of Print Hall . Cheap overnight parking is available.. The room itself was reasonably equipped and clean, with a comfortable bed. No views. Refrigerator was not turned on, despite a v hot day so no cold water or ice in the room. Overall, good value for a room in this expensive city.
Comment from Hotel Management
04-Apr-2015 by Moses, Hotel Management
Thanks Elizabeth for the feedback, I am very sorry to hear about your fridge. I hope our maintenance Team assisted to get everything back up and running. Great to hear you enjoyed the rest of your stay and hope to welcome you back soon. Kind regards Nathan Baker Residence Manager
4 out of 5
Recommended
for Business Travellers
by Robfrom Brisbane

Nice Hotel

Posted 31-Jan-2015 on Hotels.com
I was happy with the hotel apart from my second night they did not clean my room completely from the night before and then no one cared at the front desk..
Comment from Hotel Management
04-Apr-2015 by Moses, Hotel Management
Thanks Rob for the feedback, sorry to hear about your experience with our Guest Service Team. I shall bring this up with our Guest Service Manager to ensure all staff know what action should be taken in the future. I do hope we get a chance to show you how we have improved in the future. Kind regards Nathan Baker Residence Manager
Comment from Hotel Management
04-Apr-2015 by Moses, Hotel Management
Thanks Rob for the feedback. I'm sorry to hear about your experience. I shall immediately address this feedback with our Guest Service Manager also our House Keeping Executive to ensure this is addressed with our Team to prevent it from reoccurring. I do hope you stay with us again to see the improvement. Kind regards Nathan Baker Residence Manager
5 out of 5
Recommended
for Families
by A verified traveller

A good hotel

Posted 15-Jan-2015 on Hotels.com
Staff is helpful and pleasant. Room is spacious and clean.Location is good.Will come back and stay in this hotel!
Comment from Hotel Management
04-Apr-2015 by Moses, Hotel Management
Thanks for the Brillaint feedback, we look forward to welcoming you back in the future. Kind regards Nathan Baker Residence Manager
5 out of 5
by Joel Battenfrom Australia - WA - Regional WA

Posted 13-Jan-2015
Pros: Very convenient location within walking distance of our cbd birthday party location.
Cons: Just a small oversight to have a welcome card in the room from 3 nights before with someone elses name on it.
Very modern and tastefully renovated hotel accommodation.
Comment from Hotel Management
13-Jan-2015
Thanks Joel for the feedback, how odd with the welcome card? I shall follow up with our team. Great to hear you enjoyed your stay through. We look forward to welcoming you back soon. Kind regards Nathan Baker Residence Manager