Ratings based on 328 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
89% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Sydney

beaut place to stay

Posted 16-Apr-2015
Cons: Water pressure to 9th floor.
Quiet. a short stroll from CBD. Easy access to free bus, red route. Bus to airport close by. Well equipped kitchenette.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Sydney

Conveniently located

Posted 25-Mar-2015
Pros: Liked being able to self cater if we felt like it.
Cons: Overall decor could do with a revamp.
Comfortable stay, clean room. Easy access to free bus service into centre of town shopping and public transport. Limited and expensive car parking at hotel but on street parking available at a cost. Staff friendly and efficient, would recommend.
3 out of 5
by A verified travellerfrom Sydney

Poorly Maintained, Aggressive Manager, Bad informa

Posted 09-Mar-2015
Pros: Not much
Cons: Everything - Maintenance, House Keeping staff, Front Desk Day time manager, parking provisions and information, carpeting in common areas
Location: OK, but the quiet part of town, not too far form shops and food but parking is a problem
Air Conditioning leaked on to desk & cloths and computer, Staff ignored note to repair, front desk gave incorrect information, Carpet in Common areas threadbare and wrinkled (trip hazard) Night time clerk tried hard and deserved full praise but day time manager was aggressive and unhelpful. As an excuse said the House keeping staff could not read which was why they did not repair the air conditioner for 3 days and said it was my fault for not reporting direct to desk....... Air con leaked on to main desk (about 2 litres) in 3 days) It was my second stay and there was little difference form the first stay so I doubt I will stay there again as it is not particualrly cheap or conveiniant and there are better options in other areas.
3 out of 5
by A verified travellerfrom perth

First Impression - Bad, 24 hours later - Bad

Posted 14-Feb-2015
Pros: the lift was quick (but very clunky)
Cons: front desk staff let people know about the no view
Location: noisy, bins dragged down the alley - uurk out my window was a wall =- not mentioned at all close to kings park, but no chemist/supermarket/bottlo
upon arrival at 3pm Friday, i was greeted not by a smile, more of a 'here we go, bloody customers', not much of a greeting but i let that pass without comment, registration is done and my cc will not authorise a $100 bond. I recieve a staunch 'no bond' = 'no entry to the room', no no no I offer options at my disposal, suggesting trying $50, can I access the room if I leave $25 and have my friend who is in Floreat rectify this issue after 5pm. The standard repeated response, was this robotic mono statement, "sorry sir, we can't as it isn't policy" After asking to see the duty manager who came straight out and started to suggest all my suggestions, I was in the room by 5pm, with mini bar removed and a cash deposit paid. I checkled out just after 10, left my room very clean, didn't steal, break or run up any tabs, and on my exit, the same stiff staff member was there shrieking to the wall, 'what room number sir' about 4 times. I mentioned that she didn't trust me when I was getting my bond back, to which she responded, well Sir, it isn't policy to...' So again, this time on my exiting the property i was again confronted with this look of distaste for whatever reason. I mentioned to her when outside that she was the first and last person i saw on my stay and both were quite uncomfortable for me and I didn't enjoy that at all, of which she replied in the same manner as before, well im...rarara, shaking my hand i turned and left.
5 out of 5
Recommended
for Couples
by Rebecca

This traveller left a rating score only Posted 10-Feb-2015 on Hotels.com
2 out of 5
by A verified traveller

Struggling to be average at best

Posted 06-Feb-2015
Front of house staff were far from engaging. Room was clean, but tired and very poorly maintained. Desparately in need of some repairs and fresh paint. Thankfully bed was comfortable. Won't return, ever.
5 out of 5
Recommended
for Personal Event
by Tina

This traveller left a rating score only Posted 01-Feb-2015 on Hotels.com
5 out of 5
by Jeffrey Pardoefrom Australia - SA - Regional SA

Posted 31-Jan-2015
Location: Perfect
Facilities: Above average; Value: Affordable; Service: Courteous; Cleanliness: Pleasant;
4 out of 5
by Ken Harrisfrom Australia - WA - Perth

Posted 29-Jan-2015
Pros: Value for money/ staff service was great
Cons: Cost of Parking
Location: Close to everything
Facilities: Above average; Value: Affordable; Service: Professional; Cleanliness: Spick and span;
5 out of 5
by Marcia Hallfrom Australia - WA - Regional WA

Posted 26-Jan-2015
Pros: Location
Cons: Car parking