Dear Sammye, we're thrilled to hear that you had a positive experience during your stay with us! Providing friendly service, cleanliness, and a good breakfast selection are all priorities for us, and we're delighted that we met your expectations. We're also glad to hear that you enjoyed the area surrounding the hotel. Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable stay in the future! If there's anything else we can assist you with, please don't hesitate to let us know. Warm regards,Guest Experience Team

Hi Lamont,We're delighted to hear that you had a great stay and that your room was exceptionally clean! Providing a clean and comfortable environment for our guests is a top priority, and we're thrilled that we could exceed your expectations in this regard. Your satisfaction is important to us, and we're grateful for your positive feedback. Thank you for choosing to stay with us, and we look forward to welcoming you back for another wonderful stay in the future! Warm regards,Guest Experience Team

Hello Courtney,Thanks for sharing your honest feedback about your recent stay. Please accept our sincere apology for all the inconveniences experienced. We have resolved the pool issue, and it is back in service for our guest to enjoy. We would like to invite you to stay with us again and give us another chance to show you our true IHG hospitality. Once again, we regret we didn't meet your and our expectations and hope to make it up during your next travels to the area.

Hi Valeria,We're pleased to hear that you felt safe and experienced a quiet atmosphere during your stay with us. Ensuring a secure and tranquil environment for our guests is a top priority, and we're glad we could provide that for you. Thank you for choosing to stay with us, and we hope to welcome you back for another peaceful visit in the future!Warm regards,Guest Experience Team

Hi Jordan,We apologize for the inconvenience you experienced during check-in. It's certainly not the level of service we strive to provide, and we regret any frustration this delay caused. Your time is valuable, and we understand the importance of having your room ready upon arrival. Please know that we take your feedback seriously and will address this issue with our team to ensure it does not happen again in the future. We appreciate your understanding and patience, and we hope to have the opportunity to welcome you back for a smoother and more enjoyable stay. Warm regards,Guest Experience Team

Hi Carrie,Thank you for taking the time to share such a positive and detailed review of your recent stay with us! We're thrilled to hear that you found our hotel clean, our staff wonderfully friendly, and the beds delightfully comfortable. It's fantastic to know that you enjoyed our hot and fresh breakfast with options for all ages, and that the pool met your expectations with proper maintenance. We appreciate your loyalty and are delighted to be your choice for future trips. Looking forward to welcoming you back for another wonderful weekend getaway.Warm regards,Guest Experience Team

Hi Steven,Thank you for your positive feedback! We're delighted to hear that you found our hotel very clean and our staff friendly. Providing a clean and welcoming environment is our priority, and we appreciate your acknowledgment. If there's anything specific you enjoyed or any suggestions you have for improvement, please feel free to let us know. We look forward to hosting you again for another pleasant stay.Warm regards,Guest Experience Team

Dear Richard, thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality. Warm regards,Guest Experience Team

Dear Cindy, we're delighted to hear that you had a positive experience with our staff! Our team takes pride in providing exceptional service. We hope to welcome you back soon for another enjoyable stay. Thank you for choosing our hotel! Warm regards,Guest Experience Team

Dear Robert,We are delighted to have provided you with suitable accommodation for your trip here. Please let us know if any part of the stay didn’t work for you and we will be happy to introduce improvements in your area for an enhanced future experience. We appreciate your kind ratings, and we hope to welcome you back again before long!Warm regards,Guest Experience Team

Hi CHARLOTTE,Thank you for sharing your feedback about your recent stay. We're delighted that you found our hotel very quiet and enjoyed our great breakfast. Your comments about the cleanliness of the room are appreciated, and we'll certainly address the areas you mentioned to ensure a more thorough vacuuming. Your insights help us improve, and we're committed to delivering even better experiences. We hope to welcome you back soon for an even more enjoyable stay.Warm regards,Guest Experience Team

Hi RICHARD,Thank you for taking the time to rate us. We are glad that you chose us for your stay. However, we would want this rating to go up. Please let us know what we can do to improve our services. It will be a pleasure to hear from you again. We look forward to hosting you more successfully in the future!Warm regards,Guest Experience Team

Hi RICHARD,Thank you so much for your exceptional rating. We are glad that we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are surely looking forward to your next visit!Warm regards,Guest Experience Team

Hi RICHARD,Thank you for choosing to stay with us and taking the time to leave a review of your recent experience. We're sorry to see that you only rated us with two stars, but we would appreciate it if you could provide more details about what went wrong during your stay. Our goal is to provide every guest with a comfortable and enjoyable experience, and we take feedback seriously. We hope that you will give us another chance to exceed your expectations on your next visit to the area. Please feel free to contact us directly if there is anything we can do to make your future stay more pleasant.Warm regards,Guest Experience Team

Dear Jeffrey,Receiving a perfect rating from valued guests like you is such a compliment. We are excited to serve you again!Warm regards,Guest Experience Team

Hello David,Thanks for choosing us and rating your stay with a perfect 10!! Hope to serve you again int he future. Safe travels!

Hi Ameisha,Thank you for sharing your experience with us. We truly appreciate your feedback, and we're genuinely sorry for the issues you encountered during your stay. Firstly, we apologize for the odor and condition of the initial room you were assigned. We take cleanliness seriously, and this does not meet our standards. We will be working diligently to ensure our rooms are fresh and in better condition. Regarding the tub drainage problem and the pull-out couch, we're committed to addressing these issues immediately to improve the comfort and quality of our accommodations. We also apologize for the inconvenience with the indoor pool door. It's an important amenity, and we'll make sure it's accessible to guests in the future. Your feedback is invaluable in helping us improve, and we hope you'll consider giving us another chance to provide you with a more pleasant and comfortable stay. Warm regards,Guest Experience Team

Hi Jennifer,Ratings like these are a great boost to our overall functioning and morale. Thank you for choosing us! We hope to see you again!Warm regards,Guest Experience Team

Hi Greg,Thank you for taking the time to rate us. We are glad that you chose us for your stay. However, we would really want this rating to go up. Please let us know what we can do to improve our services. It will be a pleasure to hear from you again. We look forward to hosting you more successfully in the future!Warm regards,Guest Experience Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

Hi Herman,Thank you for your feedback! We're glad to hear that you had a positive experience during your stay. If you have any suggestions or specific feedback to share, please don't hesitate to let us know. We appreciate your support and hope to have the opportunity to welcome you back in the future!Warm regards,Guest Experience Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Hi Ruby,Thank you for bringing this concern to our attention. We take the safety and security of our guests very seriously, and we apologize for any inconvenience or discomfort this may have caused you. We will address this issue immediately and ensure that appropriate measures are taken to enhance the security of our doors. Your feedback is valuable to us, and we appreciate your understanding. We hope to see you again!Warm regards,Guest Experience Team

Hi Tiffany,Thank you so much for your exceptional rating. We are glad that we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are surely looking forward to your next visit!Warm regards,Guest Experience Team

Hi delarian,Thank you for sharing your experience with us! We're thrilled to hear that you found our hotel to be very clean and quiet. Providing a peaceful and clean environment is one of our top priorities, and we're glad we could meet your expectations. We appreciate your feedback and hope to welcome you back soon!Warm regards,Guest Experience Team

Dear Timothy, ratings like these are a great boost to our overall functioning and morale. Thank you for choosing us! We hope to see you again!Warm regards,Guest Experience Team

Hi Christopher,Thank you for your review! We're pleased to hear that your stay was comfortable and that you found the room to be clean. We apologize if our services did not meet your expectations, and we appreciate your feedback. We will take your comments into consideration as we continuously strive to improve our services and provide a better experience for our guests. Thank you for choosing our hotel, and we hope to have the opportunity to serve you better in the future!Warm regards,Guest Experience Team

Hi Chris,Thank you for sharing your feedback with us. We're glad to hear that you found the room very clean during your stay. Maintaining a clean and comfortable environment is a top priority for us. We're also pleased to know that you enjoyed the breakfast provided. However, we apologize if you found the pricing to be higher than expected. We continually evaluate our pricing to ensure it reflects the value and quality we provide. We appreciate your feedback and will take it into consideration. Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future!Warm regards,Guest Experience Team

Dear Ronald,Thank you for these upbeat ratings! We're extremely delighted to learn that you had a great stay and loved our hospitality. We'd love to see you choose us again on your next trip!Warm regards,Guest Experience Team

Hi Nazäreeth,Thank you for bringing this matter to our attention. We apologize for the inconvenience you experienced during your stay. The presence of pests and cleanliness issues is not acceptable, and we take this feedback seriously. We have alerted our housekeeping and maintenance teams to address these concerns immediately. Ensuring a clean and well-maintained environment is a priority for us, and we will take the necessary steps to rectify the situation. We appreciate your feedback, as it helps us improve our services and facilities. Thank you for choosing our hotel, and we hope to have the opportunity to provide you with a much-improved experience in the future!Warm regards,Guest Experience Team

Hi Courtnie,On behalf of our entire team, thank you for such flattering ratings on our hotel and its services! Do provide us with further opportunities to host you! Warm regards,Guest Experience Team

Hi Antoniette,Thank you for your feedback! We're glad to hear that you had a positive experience with our staff, particularly with Ms. Katie during breakfast. We strive to provide excellent service to our guests, and we're pleased to know that she made a positive impression on you. We appreciate your kind words and will make sure to pass along your compliments to her. If you have any future visits to our hotel, we'll be here to welcome you with the same level of service and hospitality!Warm regards,Guest Experience Team

Hi Kristi,Ratings like these are a great boost to our overall functioning and morale. Thank you for choosing us! We hope to see you again!Warm regards,Guest Experience Team

Dear Guest,Thank you for your feedback and for bringing the issue with the broken elevator to our attention. We apologize for any inconvenience this may have caused during your stay. We understand the importance of functional amenities for our guests and strive to maintain them at all times. We will address the elevator situation promptly to ensure it is resolved as quickly as possible. We appreciate your understanding and hope to have the opportunity to welcome you back in the future!Warm regards,Guest Experience Team

Hi Maria,Thank you for your positive feedback regarding our service. We are delighted to hear that you had a good experience during your stay. Providing excellent service is our top priority, and we are glad to know that we met your expectations. We appreciate your kind words and look forward to welcoming you back in the future!Warm regards,Guest Experience Team

Hi Constance,Thank you for your wonderful review! We're thrilled to hear that our staff provided great service and that you found your room clean and comfortable. It's fantastic to know that you had a restful night's sleep on our amazing bed and enjoyed a refreshing shower. We're delighted that we could provide you with the relaxation you needed after a long drive. Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back in the future for another enjoyable stay!Warm regards,Guest Experience Team

Hi Elaina,We are delighted to have provided you with suitable accommodation for your trip here. Please let us know if any part of the stay didn’t work for you and we will be happy to introduce improvements in your area for an enhanced future experience. We appreciate your kind ratings, and we hope to welcome you back again before long. Warm regards,Guest Experience Team

Hi John,Thank you for leaving a review! We are glad to hear that our location was convenient for you. We hope that you enjoyed your brief stay with us, and that you will consider staying longer on your next visit. We look forward to welcoming you back!Warm regards,Guest Experience Team

Hi Alexis,We are delighted to have provided you with suitable accommodation for your trip here. Please let us know if any part of the stay didn’t work for you and we will be happy to introduce improvements in your area for an enhanced future experience. We appreciate your kind ratings, and we hope to welcome you back again before long. Warm regards,Guest Experience Team

Hi Erica,Thank you for reviewing your recent stay with us. We're glad that you had a great stay. However, we apologize for the only downside to your stay. While personal preferences can vary when it comes to bed height, we will review this situation and make it more feasible with our continuous improvements in the future. We will also look into more comfortable options for mattresses to ensure that our guests have a good night's sleep while staying with us. We hope to enhance your future experience!Warm regards,Guest Experience Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Hi Eddie,Thanks for your excellent ratings and review. We're thrilled to hear that our team could keep up the amazing work and provide you with a great service. Please know we're always there to assist you. We'd love to welcome you again!Warm regards,Guest Experience Team

Hi Mike,Thank you for sparing the time to rate us. We're quite saddened to receive such low ratings on how we performed during your recent stay with us, However, complete feedback from your end would be helpful in enabling us to know all the discomforts that you faced during your stay better. We look forward to hearing more from you and your suggestions regarding how to make your future stay better! Warm regards,Guest Experience Team

Hi Helen,Thank you for your fantastic review. We're glad that you had a great stay and loved the cleanliness and practical aspect. Please don't hesitate to call us on your next visit!Warm regards,Guest Experience Team

Dear Nigel, thank you so much for your review. While we are happy that you enjoyed your stay with us, we are disappointed for failing to blow it out of the park for you. We are sorry that the thin walls failed to contain the outside noise. We wish you had brought this to our notice earlier as this would have helped us find a better alternative. We will make sure to highlight the issue to our management, and we hope to take steps to avoid such instances going forward. We look forward to hosting you soon! Warm regards,Guest Experience Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team