Desk, iron/ironing board, free cots/infant beds, rollaway beds

Reviews of Super 8 by Wyndham Pensacola

2 out of 5
Super 8 by Wyndham Pensacola
8001 Lavelle Way, Pensacola, FL

Reviews

5.8
Rating 10 - Excellent. 128 out of 794 reviews" "
Rating 8 - Good. 162 out of 794 reviews" "
Rating 6 - Okay. 182 out of 794 reviews" "
Rating 4 - Poor. 137 out of 794 reviews" "
Rating 2 - Terrible. 185 out of 794 reviews" "

5.8/10

Cleanliness

7.0/10

Staff & service

5.4/10

Amenities

5.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

Karen

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They ask for a cash deposit on arrival. Our room had no smoke detectors, we found a cockroach the first morning, the shower was cracked and dirty and the plumbing was backwards so figuring out hot/cold was obnoxious. The free breakfast was brown colored water with very stale hostess donuts. And just a few of those.
Stayed 2 nights in Apr 2024

10/10 Excellent

Jenn

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Me and my family loved our stay.. i would just suggest maybe deep cleaning the pillows in the window they looked very used.
Stayed 4 nights in Mar 2024

8/10 Good

Tracy

Travelled with partner
Liked: Cleanliness, staff & service
Very clean room, nice hot showers.
Stayed 1 night in Apr 2024
Response from M on 12 Apr 2024
Dear Tracy,Your feedback is valuable to us and we appreciate your generous ratings for our hospitality standards. We are happy you liked your stay and hope you choose us again. Thank you for your business, we look forward to seeing you soon.Best regards,Management Team

4/10 Poor

Paul

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The floors in my room were very dirty.
Stayed 1 night in Apr 2024
Response from M on 12 Apr 2024
Dear Paul,Thank you for bringing this matter to our attention. We apologize for the inconvenience you experienced due to the cleanliness issues. This does not reflect our usual standards, and we take your feedback seriously. Our housekeeping team will be informed, and immediate steps will be taken to rectify the situation and ensure thorough cleaning procedures are followed. We would be grateful if you allow us to make amends and improve your experience during your next stay.Sincerely,Management Team

4/10 Poor

leah

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The rooms need updated and cleaned really really good! Good for a night to rest and that’s about it!
Stayed 1 night in Mar 2024
Response from M on 29 Mar 2024
Dear Leah,We are disappointed to know that our rooms, furniture, or facilities did not work well for you. We shall look into the concerns you've mentioned to make sure that our rooms are adequately upgraded in terms of furnishings and maintenance. Thank you for giving us a detailed account of your stay and sharing your feedback with us accordingly. On that note, we request you give us another chance to rectify our errors and earn your trust!Sincerely,Management Team

6/10 Okay

leah

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from M on 29 Mar 2024
Dear Leah,We are pleased to hear that you found the overall stay comfortable, but we understand that this alone does not compensate for the other issues you encountered. Please feel free to share the areas where we fell short in your case so that we can address the issues promptly. We are committed to providing our guests with exceptional service and accommodations, and we hope to have the opportunity to welcome you back in the future to demonstrate the improvements we have made.Sincerely,Management Team

2/10 Terrible

Lucia

Stayed 1 night in Mar 2024
Response from M on 5 Apr 2024
Dear Lucia,Thank you for your review. Your feedback is crucial in helping us improve our services and ensure a better experience for all our guests. Please provide more details so we can promptly address the issues. Regardless, we sincerely apologize for not exceeding your expectations. Thank you for your business and we look forward to seeing you soon.Sincerely,Management Team

6/10 Okay

Kelly

Travelled with family
Liked: Staff & service, amenities
It is a little run down, but it was a decent stay over all. Interactions with staff was minimal so can’t really make an accurate account with that.
Stayed 2 nights in Feb 2024
Response from M on 29 Feb 2024
Dear Kelly,Your feedback is very valuable to us and we appreciate your generous ratings for our hospitality standards. We are extremely delighted to know you loved your stay with us. We hope you choose to stay with us again in the future. Thank you for your business and we look forward to seeing you soon.Best regards,Management Team

2/10 Terrible

Josh

Stayed 1 night in Dec 2023
Response from M on 15 Dec 2023
Dear Josh,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

4/10 Poor

Jae

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
No cases on the bed no sheets on one bed. Used shampoo and soap on tub. Hair in the tub
Stayed 1 night in Nov 2023
Response from M on 8 Dec 2023
Dear Jae,We are extremely disheartened to see such low ratings from you. Please accept our sincere apologies for your recent stay with us was not up to the mark. We are taking gradual steps to upgrade our property and enhance our quality services, and if given another chance, we will see to it that your future visits are completely satisfactory. Please stay assured that all necessary steps will be taken to ensure no other guest experiences what you did. We really regret the inconvenience, and we sincerely ask for another chance to serve you better in the future.Sincerely,Management Team

2/10 Terrible

Gerardo

Stayed 8 nights in Nov 2023
Response from M on 15 Dec 2023
Dear Gerardo,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
"Free breakfast" is a lie
The "free breakfast" was a 3-pack of Hostess mini donuts. The woman who checked me in was completely indifferent to my concerns about difficulty logging into wifi. I figured out sign-in had to be on Windows, (I use Linux) After signing in on Win and booting back into Linux, it worked. The woman who checked me out was very cheerful and freindly. I didn't have the heart to tell her my complaints.
Stayed 1 night in Oct 2023
Response from M on 27 Oct 2023
Dear John,Thank you for sharing your experience and we are so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience, and it is troubling to know that you faced such an unusual experience, especially with the condition of the hotel. We take this quite highly and your feedback will be shared with management so that appropriate steps can be taken. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

6/10 Okay

Gustavo

Stayed 1 night in Sep 2023
Response from M on 13 Oct 2023
Dear Gustavo,Thank you for your feedback. We appreciate your modest ratings, but we have set high standards for hospitality, and we will see to it that your future stays are even more satisfactory. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. On that note, we hope you will choose to stay with us again in the future.Sincerely,Management Team

4/10 Poor

makayla

Disliked: Cleanliness
Stayed 1 night in Aug 2023
Response from M on 2 Sept 2023
Dear Makayla,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

2/10 Terrible

Sam

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Very nice management. The floor of our room was grimy. My feet were filthy after ten minutes. The shower/tub was hooked up wrong. Hot was cold and Vice versa. Refrigerator wasn’t working. There is no breakfast served unless you consider packages of powdered donuts to be breakfast.
Stayed 1 night in Aug 2023
Response from M on 24 Aug 2023
Dear Sam,Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced during your stay. Your comments about the cleanliness and maintenance of the room have been noted, and we will work diligently to address these issues to ensure a better experience for our future guests. We appreciate your input and hope to have the opportunity to welcome you back for an improved stay.Sincerely,Management Team

2/10 Terrible

Matthew

Disliked: Cleanliness, property conditions & facilities
Stay away this place has bugs.
Stayed 2 nights in Aug 2023
Response from M on 24 Aug 2023
Dear Matthew,Thank you for sharing your much-valued feedback with us. We’re extremely devastated to learn that you did not have a positive experience! We have always ensured to keep our property clean and free of pests. However, taking a cue from your review, we will make sure to investigate our rooms for any kind of bugs and ensure to get the rooms pest controlled again. Allow us to convince you that what you experience is a rare instance. Everyone deeply regrets the inconvenience. On behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you even better.Sincerely,Management Team

10/10 Excellent

Lisa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Room was clean staff went above and beyond to make sure we were happy...dislike carpet smelled in hallway...and no laundry on site
Stayed 1 night in Aug 2023
Response from M on 18 Aug 2023
Dear Lisa,Thank you for your valuable feedback. We're pleased to hear that our dedicated staff ensured your satisfaction with a clean room and exceptional service. We apologize for any inconvenience caused by the carpet odor in the hallway and the absence of on-site laundry facilities. Your comments will help us improve for the future.Best Regards,Management Team

2/10 Terrible

Jennifer

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from M on 18 Aug 2023
Dear Jennifer,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

4/10 Poor

Jae

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Had to leave due to ants in the bed. Left the property
Stayed 1 night in Aug 2023
Response from M on 18 Aug 2023
Dear Jae,We are extremely disheartened to see such low ratings from you. Please accept our sincere apologies for your recent stay with us was not up to the mark. We are taking gradual steps to upgrade our property and enhance our quality services, and if given another chance, we will see to it that your future visits are completely satisfactory. Please stay assured that all necessary steps will be taken to ensure no other guest experiences what you did. We really regret the inconvenience, and we sincerely ask for another chance to serve you better in the future.Sincerely,Management Team

2/10 Terrible

Timothy

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from M on 4 Aug 2023
Dear Timothy,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

4/10 Poor

Tammy

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Stayed 4 nights in Jul 2023
Response from M on 4 Aug 2023
Dear Tammy,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

2/10 Terrible

Michelle

Disliked: Staff & service, property conditions & facilities, room comfort
Don’t stay here
After booking and paying online, non-refundable, upon arrival I was told I had to pay a $50 cash deposit to be allowed to check in. I did not have cash, there is no atm at the hotel. I have never heard of such nonsense and will definitely not ever use this brand again or book using hotels.com who did not make this clear before paying! I’m weary from driving yet had to go find an atm in the dark by myself. Disgusted with the entire experience. Then there were children running and screaming in the hallways at 11:45pm. I believe they were the same children that were hanging out in the lobby when I was trying to check in. Children of the employee at the front desk and their friends. The included breakfast was cold coffee probably from the previous day, and some packaged donuts. Terrible experience
Breakfast included.
Stayed 1 night in Jul 2023
Response from M on 29 Jul 2023
Dear Michelle,We apologize for the inconvenience you faced during your stay. We understand your frustration with the unexpected cash deposit requirement. We'll work on improving communication regarding this policy. Additionally, we'll address the noise issue and ensure a pleasant atmosphere for all guests. Your feedback is essential to us, and we hope you'll reconsider giving us another chance in the future. Thank you for sharing your concerns.Sincerely,Management Team

2/10 Terrible

Adrian

Disliked: Cleanliness, staff & service
First they don’t know what they are doing, they gave us the wrong room and someone was already in there. The outside of the hotel looked like if it was just recently updated. The outside looked better than the inside. The rooms and the hallways were Super dirty and disgusting. On the photos they show a picture of a nice breakfast area. Well that area was not available and they only had a small table on the lobby with super nasty cold coffee and small bags of donuts. A person told the front desk lady that the coffee was cold and she replied, that she was only going make some more when the pot was empty. The only good thing was the small donuts they had in the table for on the go breakfast. Never again staying in a super 8.
Stayed 1 night in Jul 2023
Response from M on 29 Jul 2023
Dear Adrian,We are extremely disheartened to see such low ratings from you. Please accept our sincere apologies for your recent stay with us was not up to the mark. Everyone deeply regrets the inconvenience you faced, and we can only assure you that all necessary course corrections will be made at the earliest. This is not the kind of hospitality standard we have set for ourselves, and in our quest to improve our quality services, we are indeed taking gradual steps in upgrading our property and enhancing our hotel room services. Having said that, we would hate to lose a valued guest like you, and if given another chance, we will go above and beyond to make sure your future stays are completely up to the mark. We really look forward to hosting you better.Sincerely,Management Team

2/10 Terrible

Michael

Stayed 1 night in Jul 2023
Response from M on 29 Jul 2023
Dear Michael,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

2/10 Terrible

Alejandro

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible Experience
Horrible experience. False advertising of breakfast being provided. Carpet smells, dirty restroom. Creepy men rooming down the hall intended to harass me and my daughter. NEVER staying at a super8 again.
Stayed 3 nights in Jul 2023
Response from M on 29 Jul 2023
Dear Alejandro,We are extremely disheartened to see such low ratings from you. Please accept our sincere apologies for your recent stay with us was not up to the mark. We are taking gradual steps to upgrade our property and enhance our quality services, and if given another chance, we will see to it that your future visits are completely satisfactory. Please stay assured that all necessary steps will be taken to ensure no other guest experiences what you did. We really regret the inconvenience, and we sincerely ask for another chance to serve you better in the future.Sincerely,Management Team

4/10 Poor

Elizabeth

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was sweet! The continental breakfast dose not exist! Packaged donuts and coffee isn’t the same! One main reason I booked them. We could eat and run! Beds were the only thing great in room. Pillows were funny! Took a shower handle wasn’t attached tub overflowed! What was 100 wasn’t worth 75! Won’t book again from them. The need to remodel! I could hear peoples tv and just no installation.
Stayed 1 night in Jul 2023
Response from M on 21 Jul 2023
Dear Elizabeth,Thank you for your feedback, and we're glad to hear that you appreciated our staff's service and comfortable beds. We apologize for any disappointment with the continental breakfast and the condition of the room amenities. Your comments are valuable to us, and we will address the issues raised to improve our offerings. We appreciate your understanding, and we hope to have the opportunity to welcome you back in the future with better facilities.Sincerely,Management Team

8/10 Good

Desz

Travelled with family, Travelled with family and small children
Liked: Staff & service
Nice
Stayed 2 nights in Jul 2023
Response from M on 21 Jul 2023
Dear Desz,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

10/10 Excellent

Martha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place and staff
Stayed 1 night in Jul 2023
Response from M on 21 Jul 2023
Dear Martha,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

2/10 Terrible

Rachel

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
This place was really dirty. The rooms were dirty and bed covers were not washed. The shower had and bathroom had sand everywhere. There were people yelling and fighting several doors down creating an unsafe environment for us. Never again at this hotel. Staff was nice but the place was just unsafe and not being cleaned thoroughly.
Stayed 2 nights in Jul 2023
Response from M on 14 Jul 2023
Dear Rachel,We apologize for the unacceptable cleanliness and safety issues you encountered during your stay. Your feedback is crucial, and we take it seriously. We will address these concerns with our team to ensure improvements are made to create a safer and cleaner environment for our guests. We appreciate your understanding and apologize for falling short of your expectations.Sincerely,Management Team

6/10 Okay

Rita

Stayed 4 nights in Jul 2023
Response from M on 14 Jul 2023
Dear Rita,Thank you for your feedback. We appreciate your modest ratings, but we have set high standards for hospitality, and we will see to it that your future stays are even more satisfactory. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. On that note, we hope you will choose to stay with us again in the future.Sincerely,Management Team

4/10 Poor

KIVA

Travelled with partner, Travelled with group
Disliked: Cleanliness
Arriving at this hotel you would think its okay because of the outside. However, the rooms are small (I had the Queen room) and whatever housekeeping they have all need to be fired. Walking to the room there is carpet in the hallways (nasty) my room wasn't clean properly I had to go to the store and get cleaning supplies, so that I would feel comfortable in the room. Before doing that I went to get a refund however the front desk lady said I had to wait until the morning(I was only there no more then 15mins) didn't understand why she could not cancel it. Coming off the road from driving I was tired and needed a shower and bed so I decided to stay I would say the shower was good. Overall, this hotel is a HARD NO for me I would not recommend.
Stayed 2 nights in Jul 2023
Response from M on 14 Jul 2023
Dear Kiva,We apologize for the disappointing experience you had during your stay. We take your feedback seriously and will address the issues raised regarding room cleanliness and customer service with our team. Your comfort and satisfaction are important to us, and we appreciate your understanding. Thank you for bringing this to our attention, and we apologize for falling short of your expectations.Sincerely,Management Team

6/10 Okay

Ronald

Stayed 2 nights in Jul 2023
Response from M on 21 Jul 2023
Dear Ronald,Thank you for your feedback. We appreciate your modest ratings, but we have set high standards for hospitality, and we will see to it that your future stays are even more satisfactory. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. On that note, we hope you will choose to stay with us again in the future.Sincerely,Management Team

6/10 Okay

Pamela

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
There was no laundry and there was no breakfast as listed. Good for the price. Disappointed no breakfast
Stayed 2 nights in Jul 2023
Response from M on 14 Jul 2023
Dear Pamela,We apologize for the absence of laundry facilities and the unavailability of breakfast during your stay. We appreciate your understanding and feedback, and we will take your comments into consideration as we strive to improve our services. Thank you for choosing our hotel, and we hope to provide a more satisfactory experience in the future.Sincerely,Management Team

2/10 Terrible

amber

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not waste your money!
Weird smell as soon as you walk in the front door. When entering the room, it was not clean. Hair all over the bathroom. The shower was so hot it almost burns you. There was no breakfast as stated in their description.
Stayed 1 night in Jul 2023
Response from M on 14 Jul 2023
Dear amber,We apologize for the unpleasant experience you had during your stay. Your feedback is valuable to us, and we will address the cleanliness issues and investigate the shower temperature to ensure improvements are made. We apologize for any inconvenience caused by the absence of breakfast. Thank you for bringing these matters to our attention, and we appreciate your understanding.Sincerely,Management Team

2/10 Terrible

Ernesto

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The place is terribly nasty smells like vomit all over. It’s gross there is no word for how nasty it is. Breakfast was promoted on the website and the only thing they had was a pack of 4 mini pa led donuts for each and coffee tht was in a container. Terrible place. Staff were nice but looks like the whole family of staff live there. Rooms are just plane gross.
Stayed 1 night in Jul 2023
Response from M on 7 Jul 2023
Dear Ernesto,We apologize for the unpleasant experience you had during your stay. It's disheartening to hear about the cleanliness issues and the odor you encountered. We take your feedback seriously and will investigate the matter thoroughly to address and rectify the situation. We appreciate your kind words about our staff, but we understand that the overall condition of the rooms did not meet your expectations. We apologize for any inconvenience caused and will work diligently to improve our facilities. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a more enjoyable stay in the future.Sincerely,Management Team

4/10 Poor

Timothy

Disliked: Cleanliness, property conditions & facilities
Room was in need of repairs toilet paper was just sitting on vanity because the holder was gone. Could tell room was remodeled but very poorly. Says breakfast is included but all they have is small packages of mini donuts and coffee.
Response from M on 7 Jul 2023
Dear Timothy,We apologize for the issues you encountered during your stay. We regret that the room was in need of repairs and that the toilet paper holder was missing. We appreciate your feedback and will address these concerns to ensure a more comfortable and well-maintained environment for our guests. Regarding breakfast, we apologize if the available options did not meet your expectations. We will review our offerings to provide a more satisfying breakfast experience. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better stay in the future.Sincerely,Management Team

8/10 Good

Dannielle

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
This hotel worked for my family and I. The ladies at the front desk were very kind. They provide doughnuts and coffee in the morning. I felt safe here.
Stayed 2 nights in Jul 2023
Response from M on 7 Jul 2023
Dear Dannielle,Thank you for giving us a perfect rating and we appreciate your positive feedback about our hotel. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your valuable business and we look forward to hosting you again in the soonest time!Best Regards,Management Team

10/10 Excellent

Sean, Sherman Oaks

Liked: Cleanliness, staff & service, property conditions & facilities
I like this property, but the wall are real thin and you can hear tv from next door. Also you can hear people talking from next door . Families stay here and a lot of teenagers walking around talking in the halls. But nice and clean family environment. Not for party people, feels safe !
Stayed 1 night in Jul 2023
Response from M on 7 Jul 2023
Dear Sean,Thank you for giving us a perfect rating and we appreciate your positive feedback about our hotel. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your valuable business and we look forward to hosting you again in the soonest time!Best Regards,Management Team

8/10 Good

Nagajyothi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from M on 7 Jul 2023
Dear Nagajyothi,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

6/10 Okay

Alexia

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
My stay was ok, house keeping need to clean there bathroom better then they do, tub and toilet had hair on it, and behind the toilet smelled like hot piss I was not happy about that, they could have done a better job, and the room had an older to it as well….
Stayed 2 nights in Jun 2023
Response from M on 7 Jul 2023
Dear Alexia,We apologize for the cleanliness issues you encountered during your stay. It is disappointing to hear that the bathroom did not meet your expectations, and we apologize for any discomfort caused. We take cleanliness seriously, and we will address these concerns with our housekeeping team to ensure a more thorough cleaning in the future. We appreciate your feedback and hope to have the opportunity to provide you with a more satisfactory experience on your next visit.Sincerely,Management Team

8/10 Good

Paula

Travelled with family
Liked: Staff & service, room comfort
The room was old and had a bad musty smell to it. Some of the outlets did not work. The rooms need some serious updates to it. The front desk lady had family and kids hanging around. We where woke up from the loud voices and cussing.
Stayed 1 night in Jul 2023
Response from M on 2 Sept 2023
Dear Paula,Thank you for giving us a perfect rating and we appreciate your positive feedback about our hotel. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your valuable business and we look forward to hosting you again in the soonest time!Best Regards,Management Team

10/10 Excellent

Olman

Liked: Cleanliness, staff & service, property conditions & facilities
Todo estuvo bien me gusto la atención
Stayed 2 nights in Jul 2023
Response from M on 7 Jul 2023
Dear Olman,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

10/10 Excellent

Gaston

Travelled with family
Liked: Cleanliness, staff & service
Safety and comfortable
Stayed 1 night in Jun 2023
Response from M on 30 Jun 2023
Dear Gaston,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

10/10 Excellent

Bertha E

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Ghj
Stayed 1 night in Jun 2023
Response from M on 23 Jun 2023
Dear Bertha E,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

4/10 Poor

H

Stayed 1 night in Jun 2023
Response from M on 23 Jun 2023
Dear Guest,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

8/10 Good

Maritza, Houston

Travelled with family
Liked: Cleanliness, staff & service
At the entrance to the front door there were seat plants! Did not feel very welcoming. The staff was friendly and the room was clean, the mattresses were confortable and the room looked clean. It was a good price and the area was very convenient with restand shopping nearby
Stayed 1 night in Jun 2023
Response from M on 16 Jun 2023
Dear Maritza,Thank you for your valuable feedback. We appreciate your kind words about our friendly staff, clean rooms, comfortable mattresses, and convenient location. We apologize if the seating plants at the entrance didn't create the welcoming atmosphere you expected. We'll take your comments into consideration to improve the overall experience for our guests. We hope to welcome you back for another pleasant stay soon.Best Regards,Management Team

10/10 Excellent

jasmine

Stayed 2 nights in Jun 2023
Response from M on 7 Jul 2023
Dear Jasmine,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

10/10 Excellent

Jody

Stayed 1 night in Jun 2023
Response from m on 7 Jul 2023
Dear Jody,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

6/10 Okay

Scott

Travelled with family
Liked: Cleanliness, staff & service
Nice room, just extremely small. No room for a desk and actually narrow to get into the room. Small package of donuts was not much of a breakfast. We didn't like it when someone unlocked our door in the morning and peeked into our room, asking if he could service our AC unit. Yikes!
Stayed 1 night in Jun 2023
Response from M on 8 Jun 2023
Dear Scott,Thank you for sharing your feedback. We apologize for the inconvenience caused by the small room size and limited breakfast options. We take your concerns about privacy seriously and will address the issue promptly with our staff to ensure such incidents do not occur in the future. We appreciate your understanding and hope to provide a better experience on your next visit.Sincerely,Management Team

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in May 2023
Response from M on 2 Jun 2023
Dear Kimberly,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team