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Reviews of Days Inn by Wyndham Pensacola - Historic Downtown

2 out of 5
Days Inn by Wyndham Pensacola - Historic Downtown
710 N Palafox St, Pensacola, FL

Reviews

6.8
Rating 10 - Excellent. 253 out of 1002 reviews" "
Rating 8 - Good. 260 out of 1002 reviews" "
Rating 6 - Okay. 202 out of 1002 reviews" "
Rating 4 - Poor. 154 out of 1002 reviews" "
Rating 2 - Terrible. 133 out of 1002 reviews" "

6.6/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to historic downtown Pensacola
Stayed 1 night in Apr 2024
Response from Neel Patel on 15 Apr 2024
Thank you for your review, we glad to hear your stay was pleasant and the location fit your needs. We do hope to see you in the future.

2/10 Terrible

Shawn

Disliked: Cleanliness, staff & service, amenities
Double charged my credit card at check in. Started repairs/construction in the room directly above my room at 7:20 in the morning. Dogs going crazy in courtyard outside at 11:45 pm and people partying in common area until after 11. This stay was atrocious.
Stayed 1 night in Apr 2024
Response from Neel Patel on 11 Apr 2024
Thank you for your review, I do apologize your stay wasn't up to par and do hope you can give us another chance to rectify this poor experience.

10/10 Excellent

paul

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location walking distance to bars and restaurants and arena. Also good staff. No frills but clean and quiet
Stayed 1 night in Mar 2024
Response from Neel Patel on 1 Apr 2024
Thank you very much for the review, I do hope that we can see you again once our bar opens up so you can enjoy. Thank you again for the review

8/10 Good

Maggie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice and comfortable!
Stayed 2 nights in Mar 2024
Response from Neel Patel on 18 Mar 2024
Thank you for the review and we do hope that we can see you again in the future.

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient stop on our way home.
Stayed 1 night in Mar 2024
Response from Neel Patel on 17 Mar 2024
Thank you for the review, we do hope you got some well rest on your way home and if you should be in the area again, we can accommodate you.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
I always stay here when i go to Pensacola beach. Its 10 minute from the beach..like 15 to waffle house, walmart..etc..and close to cordova mall..loke 20 minutes. The hotel is clean. No carpet! I love it. And easy parking. Breakfast included.
Response from Neel Patel on 14 Mar 2024
Thank you for your review, we are glad to hear you enjoy staying with us and do hope to see you soon. If there is ever any feedback, please let us know as we like to hear all positive and negative from guests who come frequently.

8/10 Good

Kenneth

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Room floors need a good scrubbing,used a sanitized whips on the floor it was black...toilets need more maintenance attention flushing problems,needs more cleaning as you walk into the bath room see into the bowl is dirty,hair left from before on toilet...front desk was the nicest two great ladies check us inn...Very Profesional 👍
Stayed 1 night in Mar 2024
Response from Neel Patel on 12 Mar 2024
Thank you for the review, I will have my maintenance go look into your room and do apologize that there were some issues with your stay. I do hope that we can rectify your stay should you be back in the area and choose to stay with us again.

6/10 Okay

John

Liked: Staff & service
Disliked: Cleanliness, amenities
Needs cleaned up
Stayed 1 night in Mar 2024
Response from Neel Patel on 11 Mar 2024
Thank you for the review, I do apologize that your stay wasn't up to par and do hope that you can give us another chance rectify your stay.

4/10 Poor

Amy Lynne

Disliked: Cleanliness, amenities, property conditions & facilities
Location was great for downtown area. Bathroom was very unclean, lights kept turning off while in the room and the breakfast had nothing hot so had to go out to eat each morning.
Stayed 5 nights in Feb 2024
Response from Neel Patel on 6 Mar 2024
Thank you for the review, I do apologize about the bathroom and lighting. It is set to a motion sensor timer for a certain distance and do apologize if the range was causing the sensor to turn the light on or off. I shall have my maintenance take a look at that sensor and address housekeeping on the bathroom situation. Again I do apologize for your stay not being up to par.

10/10 Excellent

Shelia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that the staff was friendly and very helpful.
Stayed 1 night in Dec 2023
Response from Neel Patel on 6 Mar 2024
Thank you for your review, I am happy that you enjoyed your stay and will relay it to my staff on the excellent service they offered. We do hope we can accommodate you again in the future should you be in the area.

4/10 Poor

Vicky

Stayed 2 nights in Mar 2024
Response from Neel Patel on 27 Mar 2024
Thank you for the review, I do apologize that your stay wasn't up to par but do hope we can rectify it in the future.

10/10 Excellent

Geoffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, great customer service and convenient to downtown.
Stayed 4 nights in Feb 2024
Response from Neel Patel on 26 Feb 2024
Thank you for the review, we are happy that you enjoyed your stay with us and do hope we get to accommodate you in the future.

10/10 Excellent

Harry, Dulles

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good breakfast; efficient staff well-located.
Stayed 1 night in Feb 2024
Response from Neel Patel on 26 Feb 2024
Thank You for the review, we do hope we can accommodate you again if you should be in the area again.

10/10 Excellent

eric, semmes

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable and convenient and very clean
Stayed 1 night in Feb 2024
Response from Neel Patel on 23 Feb 2024
Thank you for your review, We hope that we can accommodate you again should you be in the area again.

2/10 Terrible

Catherine

Disliked: Staff & service
I made a reservation through Expedia about 20 minutes before we checked into the hotel. Upon arrival, we were informed that the hotel didnt actually have a room available comparable to what we booked. They offered to put us in a room with two dohble beds instead of one king bed without any change in price. We told them that this would jot work for us and that we would just go somewhere else. The person working the desk said that that could not process a refund and that we would have to call Expedia directly, "and that's a long shot." We called Expedia, and the person at the desk said again that he couldn't do a refuns because the manager wouldn't be in until the morning and that our chances of getting a refund were "slim to none." Again, they tried to convince us to take the room with the full beds. They were unhelpful, to say the least, and they actively tried to prevent us from getting a refund. The original problem wasn't their fault, but they definitely did not handle it well.
Stayed 1 night in Feb 2024
Response from Ajit on 18 Feb 2024
We do apologize for the inconvenience. It is a rare occurrence when a room type will sell out between the time it is booked and it populates in our reservation system. The staff member was truly just trying to offer the bigger room with two beds only as a means of accommodating you. Please be assured, it was in no way an effort not to refund you. Since, you had decided you did not want the alternate room, he did inform Expedia that it was your wish to cancel. Since it was a prepaid online booking, Expedia would be the party to process the refund. I have noted that the booking was cancelled on Expedia's part and they will be refunding you fully.Again, I do apologize for the convenience and I do hope you give us another chance to show we can provide a satisfactory experience.

4/10 Poor

Justin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Response from Neel Patel on 17 Feb 2024
Thank You for your review, we do apologize that your stay wasn't up to par and hope that we can make it up to you in the future.

8/10 Good

Becky

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to historic downtown Pensacola
Stayed 2 nights in Feb 2024
Response from Neel Patel on 13 Feb 2024
Thank you for your review, we do hope you enjoyed your stay and hope we can accommodate you again.

10/10 Excellent

Missy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean rooms very quiet comfy beds
Stayed 1 night in Feb 2024
Response from Neel Patel on 7 Feb 2024
Thank you for staying with us and we hope to see you again in the future

10/10 Excellent

Amy

Travelled with group
Liked: Cleanliness, staff & service
Parking lot is a little chaotic but other than that it was very clean inside the rooms. It is a walkable distance to downtown and to the bay center!
Stayed 2 nights in Jan 2024
Response from Neel Patel on 31 Jan 2024
Thank you very much for your response. We are glad we met expectations and do apologize about the parking lot being chaotic.

10/10 Excellent

Roman

Stayed 1 night in Jan 2024
Response from Lee on 16 Jan 2024
Thank you for taking the time in leaving us a review on your stay with us. We look forward to having you back into our property in the near future!

4/10 Poor

Steve

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Lee on 15 Jan 2024
We are sorry to hear you were disappointed with your stay. Reviews are a great way for us to learn and grow as a team.

10/10 Excellent

Tonya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Lee on 10 Jan 2024
Thank you for taking the time in leaving us a review on your stay with us. We look forward to having you back into our property in the near future!

4/10 Poor

Mark

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Lee on 9 Jan 2024
Thanks for your feedback.

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Lee on 5 Jan 2024
Thank you for taking the time in leaving us a review on your stay with us. We look forward to having you back into our property in the near future!

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Safe
Stayed 1 night in Dec 2023
Response from Lee on 5 Jan 2024
Thank you for taking the time in leaving us a review on your stay with us. We look forward to having you back into our property in the near future!

8/10 Good

Robert

Stayed 1 night in Dec 2023
Response from Lee on 2 Jan 2024
Thank you for taking the time in leaving us a review on your stay with us. We look forward to having you back into our property in the near future!

6/10 Okay

Ethan

Stayed 1 night in Dec 2023
Response from Lee on 2 Jan 2024
Thank you for taking the time in leaving us a review on your stay with us. We look forward to having you back into our property in the near future!

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Neel Patel on 7 Feb 2024
Thank you for the review, if there is anything that we can improve please feel free to let us know.

10/10 Excellent

Sharmon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Lee on 2 Jan 2024
Thank you for taking the time in leaving us a review on your stay with us. We look forward to having you back into our property in the near future!

6/10 Okay

cate

Travelled with group
Liked: Staff & service
Disliked: Cleanliness
Very friendly front desk and cafe people. You can tell they like their job. I was in the pet section which seemed older which is fine. I had 2 dogs so I expected it. Was a long walk to get towels but I expected it. The bed sheets were clean and the bed was comfy but the pillows were cheap but a lot of them. The only part that did affect my stay were how dirty the floors were. I clean them a bit before I went to bed
Stayed 1 night in Dec 2023
Response from Lee on 2 Jan 2024
Thank you for taking the time in leaving us a review on your stay with us. We look forward to having you back into our property in the near future!

6/10 Okay

Susan

Stayed 1 night in Dec 2023
Response from Lee on 15 Jan 2024
We are sorry to hear you were disappointed with your stay. Reviews are a great way for us to learn and grow as a team.

4/10 Poor

Jeanna L

Disliked: Cleanliness, property conditions & facilities
Dissatisfied
After checking out our actual room and finding dirty mattress covers, really dirty curtains and dirty chair we immediately went out and found a better place to stay. I would like a refund on this room as we did not stay a single night
Stayed 2 nights in Dec 2023
Response from Lee on 15 Dec 2023
Thank you for taking the time to share your review. We are committed to providing a comfortable night's rest and are disappointed to learn that we fell short of your expectations. On behalf of Days Inn Historic Downtown Hotel, we would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience.

10/10 Excellent

Antoine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The ladies at the front desk were AWESOME!! so nice and helpful
Stayed 2 nights in Dec 2023
Response from Lee on 15 Dec 2023
Thank you for the wonderful review. We are so pleased that you enjoyed your stay with us.

10/10 Excellent

david

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it is a very convenient location. parking was good, but might need to be re-designed somehow as there are narrow areas for a car to move in.
Stayed 2 nights in Dec 2023
Response from Lee on 15 Dec 2023
Thank you for the wonderful review. We are so pleased that you enjoyed your stay with us.

10/10 Excellent

chequita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything
Stayed 1 night in Dec 2023
Response from Lee on 15 Dec 2023
Thank you for the wonderful review. We are so pleased that you enjoyed your stay with us.

8/10 Good

Robert

Stayed 1 night in Nov 2023
Response from Lee on 15 Dec 2023
Thank you for taking the time in leaving us a review on your stay with us. We look forward to having you back into our property in the near future!

10/10 Excellent

Michel

Stayed 1 night in Nov 2023
Response from Lee on 24 Nov 2023
Thank you for the wonderful review. We are so pleased that you enjoyed your stay with us.

6/10 Okay

Marc

Liked: Room comfort
Disliked: Cleanliness
Roaches
Room was nice but had tiny roaches ! Its florida but thzt is why my rating is low for 100$ A night expect better
Stayed 1 night in Nov 2023
Response from Lee on 16 Nov 2023
Thank you for taking the time to share your review. We are committed to providing a comfortable night's rest and are disappointed to learn that we fell short of your expectations. On behalf of Days Inn Historic Downtown Hotel, we would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
What they could improve is adding more options to breakfast like fruits.
Stayed 1 night in Nov 2023
Response from Lee on 14 Nov 2023
Thank you so much for the great review. We appreciate your feedback and look forward to serving you again soon.

10/10 Excellent

Britney

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Lee on 14 Nov 2023
Thanks for the wonderful review!

10/10 Excellent

Jeffrey

Stayed 1 night in Nov 2023
Response from Lee on 14 Nov 2023
Thank you for taking the time in leaving us a review on your stay with us. We look forward to having you back into our property in the near future!

6/10 Okay

adam

Business traveller
Stayed 2 nights in Nov 2023
Response from Lee on 11 Nov 2023
Thank you for the review.

10/10 Excellent

Kirk

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Lee on 7 Nov 2023
Thank you for taking the time in leaving us a review on your stay with us. We look forward to having you back into our property in the near future!

10/10 Excellent

Daniel, Griswold

Stayed 1 night in Nov 2023
Response from Lee on 27 Nov 2023
Thank you for taking the time in leaving us a review on your stay with us. We look forward to having you back into our property in the near future!

6/10 Okay

Tory

Stayed 1 night in Oct 2023
Response from Lee on 31 Oct 2023
Thank you for taking the time to share your review. We are committed to providing a comfortable night's rest and are disappointed to learn that we fell short of your expectations. On behalf of Days Inn Historic Downtown Hotel, we would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience.

8/10 Good

Shawn, Severna Park

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room with thoughtful and stylish decorating touches, although when I entered there was definitely a damp, musty odor like in a wet basement. Exterior of hotel not much to look at. There was someone in the room above me, all day walking around, tapping, some pounding - a maintenance person I guess. That was kind of annoying. Great location, in walkable distance to downtown. Very good price.
Stayed 2 nights in Oct 2023
Response from Lee on 25 Oct 2023
Thank you for taking the time in leaving us a review on your stay with us. We look forward to having you back into our property in the near future!

6/10 Okay

Shaun

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Lee on 24 Oct 2023
Thank you for taking the time to share your review. We are committed to providing a comfortable night's rest and are disappointed to learn that we fell short of your expectations. On behalf of Days Inn Historic Downtown Hotel, we would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pensacola trip
Great location near downtown. Very attentive staff and cleaning crew.
Stayed 3 nights in Oct 2023
Response from Lee on 24 Oct 2023
Thank you so much for the great review. We appreciate your feedback and look forward to serving you again soon.

10/10 Excellent

Renita

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy to book easy location friendly staff
Stayed 1 night in Oct 2023
Response from Lee on 24 Oct 2023
Thank you so much for the great review. We appreciate your feedback and look forward to serving you again soon.

4/10 Poor

George

Business traveller
Liked: Cleanliness, staff & service
TV didn’t work nor the phone charger and had to be moved to a second room. My room was in a separate building without an elevator and I had to walk in a down pouring rain storm
Stayed 1 night in Oct 2023
Response from Lee on 24 Oct 2023
Thank you for taking the time to share your review. We are committed to providing a comfortable night's rest and are disappointed to learn that we fell short of your expectations. On behalf of Days Inn Historic Downtown Hotel, we would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience.