Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Alpesh, thank you for sharing your feedback with us. We appreciate your honest assessment of your stay. We're glad to hear that you found our hotel to be average about its price. Your feedback helps us understand where we stand and how we can improve to better meet your expectations. We value your patronage and hope to have the opportunity to welcome you back for a more satisfying experience in the future. Thank you for choosing our hotel.Best Regards,Guest Experience TeamSweet Dream Inn

Dear Gowtham, we apologize for any inconvenience you experienced regarding the property conditions and facilities. Your feedback is important to us as we continuously strive to improve our hotel. We'll handle the issues you mentioned to ensure a better experience for our guests in the future. If you have any further concerns or suggestions, please don't hesitate to contact us directly. Thank you for bringing this to our attention.Best Regards,Guest Experience TeamSweet Dream Inn

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Terri, thank you for your positive feedback! We're glad to hear that you found the room nice and clean and that the staff was friendly. If there's anything specific you particularly liked or if you have any suggestions for improvement, please feel free to share. We look forward to welcoming you back for another positive experience in the future.Best Regards,Guest Experience TeamSweet Dream Inn

Dear Jonathan, we appreciate the awesome rating that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Guest Experience TeamSweet Dream Inn

Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

Hi Keneisha,Thank you for taking the time to leave us your rating. It was our pleasure to service you. Please visit us again!

Dear Alec, thank you for taking the time to share your feedback with us. We apologize for the inconveniences you experienced during your stay. Your concerns regarding the parking area noise, room amenities, and overall condition of the property are taken seriously, and we will review these issues with our team to ensure improvements are made. We strive to provide a comfortable and enjoyable experience for all our guests, and it's clear we fell short in your case. We appreciate your understanding and hope you will consider giving us another chance to provide you with a better stay in the future.Best Regards,Guest Experience TeamSweet Dream Inn

Dear Bobbie, thank you so much for your stellar rating! This means a lot to us. We hope you enjoyed your visit and look forward to welcoming you back the next time you visit the area. Best Regards,Guest Experience TeamSweet Dream Inn

Dear Rob, thank you for taking the time to provide feedback about your recent stay. We apologize for any inconvenience or dissatisfaction you experienced. We strive to offer a comfortable experience for all our guests, and we regret that we fell short of your expectations. Your feedback regarding the amenities and property conditions is valuable to us, and we will certainly take it into account as we work to improve our services and facilities. We hope to have the opportunity to better serve you in the future and provide a more pleasant experience.Best Regards,Guest Experience TeamSweet Dream Inn

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Carlos, we appreciate the awesome rating that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Guest Experience TeamSweet Dream Inn

Dear Enoc, we apologize for the inconvenience caused by initially assigning you a room with a lingering cigarette odor. Your comfort is of utmost importance to us, and we regret any discomfort this may have caused. We're glad that our team was able to promptly handle your concern by reassigning you to a non-smoking room. Providing a clean and pleasant environment for all our guests is our priority, and we apologize for the oversight initially. Your feedback is valuable to us as it helps us improve our services. If there's anything else we can do to enhance your stay or if you have any further concerns, please do not hesitate to reach out. We hope the remainder of your stay was enjoyable, and we eagerly await the opportunity to provide you with a more positive experience during your next visit.Best Regards,Guest Experience TeamSweet Dream Inn

Hi Schquita,Thank you for taking the time out to leave us your rating. We hope to see you again soon!

Dear Jori, we are truly sorry to hear about the issue you encountered with the bedsheets during your stay. Cleanliness is of utmost importance to us, and we apologize for any inconvenience you experienced. Your feedback is invaluable in helping us improve our services, and we take this matter very seriously. If you could provide more details about your stay, such as the date and the name of the hotel, we would greatly appreciate it so that we can investigate this matter further and ensure such incidents do not happen in the future. Once again, we sincerely apologize for the inconvenience and hope you will consider giving us another chance in the future. If you have any additional comments or concerns, please don't hesitate to share them.Best Regards,Guest Experience TeamSweet Dream Inn

Greetings Michael,Thank you for taking the time to leave us your honest review. We are glad to hear that we were able to meet your accommodation needs. We hope to see you again soon!

Dear Rebecca, we're pleased to hear that you enjoyed your stay in our large and clean room. Providing our guests with a comfortable and clean environment is a top priority for us. If you have any specific preferences or if there's anything else we can do to make your stay even better, please feel free to let us know. We appreciate your feedback and look forward to welcoming you back in the future.Best Regards,Guest Experience TeamSweet Dream Inn

Dear Donald, we're really sorry to hear about your negative experience at the property. It sounds like there was a misunderstanding or an unfortunate incident that led to an unpleasant situation. Such situations can be frustrating, and it's essential for hotel staff to handle them appropriately. Your feedback is valuable, and we recommend sharing your concerns directly with us or the relevant authorities if you haven't already done so. We will handle your concerns and provide any necessary assistance. Thank you for sharing your experience, and we hope you have better hotel stays in the future. Best Regards,Guest Experience TeamSweet Dream Inn

Hi Jessie, We are sorry to hear that you did not experience the usual level of satisfaction that other guests have with their stays with us. It is noticeable that the general atmosphere of the area did not particularly appeal to you, and we regret any inconvenience caused. Our guests usually love our location, as it offers many advantages as a base in this area. Furthermore, our hotel is safe and secure for all our guests, but we do recommend general caution when you are out on the streets, which is true of the locals as well. That said, we understand your apprehensions and appreciate your pointing that out - it gives us a better perspective of our property, and we will look into ways how to make our guests feel more secure during their stay with us. Thank you for considering our accommodation for your stay in Pensacola and taking the time to post your review. We appreciate both and hope we will have another opportunity to host you more successfully in the future.Best Regards,Guest Experience TeamSweet Dream Inn

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Hey Michael, Thank you for the positive rating. We hope your stay was relaxing and you had a good night's sleep at our property. While it sounds like your overall experience was satisfactory, we really would have wanted you to love your time with us. Please do let us know if there is anything that we can do to make the next visit more enjoyable for you. We look forward to having you back soon for another pleasant stay during your next trip to the area.Best Regards,Guest Experience TeamSweet Dream Inn

Hi Tom, We are sorry to hear that you did not have a wonderful stay with us. We apologize for any disappointment with our staff and service, and we would like to know in more detail about the issue so that we can take corrective measures for your future visits. We hope for a chance to redeem ourselves with you and restore your faith in our facility and hospitality.Best Regards,Guest Experience TeamSweet Dream Inn

Hey Tina, Thank you for the stellar review. We appreciate it. We hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back soon for another great stay during your next trip to the area.Best Regards,Guest Experience TeamSweet Dream Inn

Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

Dear guest, Thank you for your review. We strive to deliver a great guest experience, but it sounds like your time with us did not meet your expectations. Sorry to hear that you had issues with odor and cleanliness. We take upkeep and cleanliness very seriously, and your room should always feel fresh and clean. Our staff generally does a great job when it comes to maintaining our hotel and preparing the rooms for upcoming guests, so it is strange that this happened. We wish you had made our staff aware of this, as they would have gladly taken care of the issue and switched your room to ensure a pleasant stay for you. We will, however, have your comments additionally reviewed by our housekeeping team and see to it that our staff does a better job of airing out the rooms moving forward.  Our maintenance team has also been alerted to the mold issue so that they can take immediate action to address your concern. We look forward to an opportunity to redeem ourselves with you and hope to delight you with a superior experience during your next trip to the area.Best Regards,Guest Experience TeamSweet Dream Inn

Hi Jennifer, Thank you for your review. We strive to deliver a great guest experience, but it sounds like your time with us did not meet your expectations. Sorry to hear that you had so many issues with the rooms. We take upkeep and cleanliness very seriously, and your room should always feel fresh and clean. Our staff generally does a great job when it comes to maintaining our hotel and preparing the rooms for upcoming guests, so it is strange that this happened. Furthermore, we generally receive numerous compliments for our professional, friendly, and helpful staff, so your comments are surprising. Guest satisfaction is important to us, and we will take all of your observations in relation to our staff and property and attempt to make several improvements for the enjoyment of our future guests. It is disappointing if a guest leaves with less than first-rate experience - this is very unlike us. We know we can do better, and it would be an honor to have a chance to redeem ourselves with you and restore your faith in our hotel and hospitality.Best Regards,Guest Experience TeamSweet Dream Inn

Dear guest, We are very sorry to hear that you had such a poor experience during your recent stay. This is not the type of experience we want for our guests, and we sincerely apologize for any failure in delivering on our commitment to provide you with a clean, comfortable, and pleasant place to stay. We wish you had made our staff aware of this, as they would have gladly taken care of the issue and switched your room to ensure a pleasant stay for you. We will, however, bring this to the attention of our housekeeping team and see to it that our standards of cleanliness are maintained at all times. We regret the aspect of your visit that was somewhat disconcerting for you, and we understand you found elements of this to be off-putting, but this isn't a typical guest experience at our hotel. We are saddened to read that you feel that you wouldn't stay with us again. We are sure that you will not have the same experience on another occasion, and we hope you will reconsider. We know we can do better, and it would be an honor to have a chance to redeem ourselves with you and restore your faith in our hotel and hospitality.Best Regards,Guest Experience TeamSweet Dream Inn

Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

Hi Wanda, Thank you for your review. We are glad that you liked the pool, and we hope your stay was relaxing and you had a good night's sleep at our property. While it sounds like your overall experience was satisfactory, we really would have wanted you to love your time with us. Please do let us know if there is anything that we can do to make the next visit more enjoyable for you. We look forward to having you back soon and hope to delight you with a superior experience during your next trip to the area.Best Regards,Guest Experience TeamSweet Dream Inn

Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

Hi Joshua, Thank you for your review. We strive to deliver a great guest experience, but it appears from your rating that your time with us did not meet your expectations. We apologize for any disappointment with the accommodation, and we would like to know more about how we can make your next stay with us enjoyable. We hope for a chance to redeem ourselves with you and restore your faith in our hotel and hospitality.Best Regards,Guest Experience TeamSweet Dream Inn

Hi Tim, We are very sorry to hear that you were so disappointed with your stay at our property. It certainly does not sound as if you had the experience that we strive to provide for our guests, and we sincerely apologize for any failure in delivering on our commitment to provide you with a clean, comfortable, and pleasant place to stay. Guest satisfaction is important to us, and we will take all of your observations in relation to our property and attempt to make several improvements for the enjoyment of our future guests. We hope you will give us another chance down the road as we are eager to make this right! Best Regards, Guest Experience Team Sweet Dream Inn

Thank you for the review. We hope to see you again.

Hi Alysa, Thank you for your review. We strive to deliver a great guest experience, but it appears from your rating that your time with us did not meet your expectations. We apologize for any disappointment with the accommodation, and we would like to know more about how we can make your next stay with us enjoyable. We hope for a chance to redeem ourselves with you and restore your faith in our hotel and hospitality. Best Regards, Guest Experience Team Sweet Dream Inn

Hi Kierra, Thank you for your review. It is noticeable that we have failed to meet your expectations on this visit, and we sincerely apologize for any failure in delivering on our commitment to provide you with a clean, comfortable, and pleasant place to stay. Guest satisfaction is important to us, and we have noted all your comments and will put them to good use for the betterment of the guest experience. We sincerely hope that you will give us another chance down the road, as we are eager to make this right! Best Regards, Guest Experience Team Sweet Dream Inn

Hi Elia, Thank you for your review. We strive to deliver a great guest experience, but it sounds like your time with us did not meet your expectations. Kindly note that we have temporarily suspended daily housekeeping services for stay-over guests (i.e., not making beds or cleaning rooms unless specifically requested). However, upon request, a change of linens, towels, toiletries, etc., will be made available. We regret the inconvenience caused, but this is to help protect the safety and well-being of our guests and staff members during the pandemic. We sincerely hope that this aspect of your visit will not dissuade you from staying with us again. We look forward to an opportunity to redeem ourselves with you and delight you with a superior experience during your next trip to the area. Best Regards, Guest Experience Team Sweet Dream Inn

Hi Becky, Thank you for your review. We strive to deliver a great guest experience, but it sounds like we did not achieve our goal on this occasion. We apologize for the comfort and noise issues that caused you some inconvenience, and we are very sorry for not achieving our goal of providing you with a clean, comfortable, and pleasant place to stay. We hope you'll come and stay with us again, and we request you to please give us a call ahead of time the next time you are in town so that we can try our very best to get you a quieter room facing the backside. Thank you for considering our accommodation for your stay in Pensacola and taking the time to post your review. We look forward to an opportunity to welcome you back and hope to delight you with a superior experience during your next trip to the area. Best Regards, Guest Experience Team Sweet Dream Inn

Hey Clarissa, Thank you for the positive rating. We are pleased to hear that you loved your time with us. We hope your stay was relaxing and you had easy access to everything you needed. Your comment about the beds is duly noted, and we appreciate the opportunity to enhance future guest satisfaction. We hope to earn your business on future travels so that you can see our continuous improvement. Best Regards, Guest Experience Team Sweet Dream Inn

Hi Bijay, Thank you for your review. We strive to deliver a great guest experience, but it sounds like your time with us did not meet your expectations entirely. We apologize for the disappointment you describe with our property's infrastructure, and we are sorry that you had issues with the cleanliness of the washroom curtains. We take guest feedback very seriously, and we have forwarded your comments to management for review. Furthermore, we will discuss your feedback with our housekeeping team and see to it that our staff does a better job of cleaning the washroom curtains moving forward. We hope to earn your business on future travels so that you can see our continuous improvement. Best Regards, Guest Experience Team Sweet Dream Inn

Hey Donald, Thank you for choosing to stay with us and rating your experience as positive. We are glad that our location suited you, and we hope your stay was comfortable and you had easy access to everything you needed. Please do let us know if there is anything that we can do to make the next experience even more enjoyable for you. We look forward to having you back soon for another pleasant stay during your next trip to the area. Best Regards, Guest Experience Team Sweet Dream Inn

We do apologize for this. We hope we can show you on the next stay the improvements we have made to the property.

Hi Katherine, We are very disappointed to read your review of our property. Our aim is to provide a clean, comfortable and pleasant place to stay, and we sincerely apologize that our hospitality and attention to detail left something to be desired in this case - this is very unlike us. Guest satisfaction is important to us, and we will take all of your observations in relation to our service and property and attempt to make several improvements for the enjoyment of our future guests. We are saddened to read that you feel that you wouldn't stay with us again. We are sure that you will not have the same experience on another occasion, and we hope you will reconsider. We know we can do better, and it would be an honor to have a chance to redeem ourselves with you and restore your faith in our facility and hospitality. Best Regards, Guest Experience Team Sweet Dream Inn

Hi Deepa, Thank you for your review. We strive to deliver a great guest experience, but it sounds like we did not achieve our goal on this occasion. Sorry to hear that you had an issue with pests. The property is serviced regularly by pest control, and we have procedures in place related to our pest policy that should have prevented the possible pests you discovered, so your comments are surprising. We wish you had made our staff aware of this as they would have gladly taken care of the issue and switched your room to ensure a pleasant stay for you. We will, however, have our pest-control partners carry out a full review of our facility to ensure the issue has been comprehensively dealt with at this point. We sincerely hope that this aspect of your visit has not put you off staying with us again. We look forward to an opportunity to redeem ourselves with you and restore your faith in our facility and hospitality. Best Regards, Guest Experience Team Sweet Dream Inn

Hi Syam, We are very sorry to hear that you were so disappointed with your stay at our property. It certainly does not sound as if you had the experience that we strive to provide for our guests, and we sincerely apologize for any failure in delivering on our commitment to provide you with a clean, comfortable, and pleasant place to stay. We take guest feedback very seriously, and we will review your comments in detail and attempt to make several improvements for the satisfaction of our future guests. It is disappointing if a guest leaves with less than first-rate experience - this is very unlike us. We know we can do better, and it would be an honor to have another chance to change your perception and restore your faith in our facility and hospitality. Best Regards, Guest Experience Team Sweet Dream Inn

Thank you for the review and we very much apologize for the incidents that occurred on your stay.