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GUEST REVIEWS
Expedia Guest Rating
of guests recommend
TripAdvisor Traveller Rating
TripAdvisor provides an assessment of hotel quality based on more than 40 million reviews & opinions from real travellers. The traveller rating represents an average of individual ratings for this hotel.
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Property Amenities
Rooms
Shangri-La's Golden Sands Resort has 387 guestrooms, all upwards of 30 square meters (323 square feet). All include high-speed Internet access; cable TVs with CNN, NHK, Star Movies, Star Sports, Cartoon Network, and Vision 4 (movies). Bathrooms have second telephones and combination shower/tubs with removable shower heads. Electric kettles are complemented by complimentary tea and coffee, complimentary bottled drinking water, and mini-refrigerators.
Room Amenities
Dining
A complimentary buffet breakfast is provided each morning.
Garden Cafe - Casual café on lobby floor. Unenclosed dining area cooled by ceiling fans. Views of garden, pool, and sea. Rattan furnishings with floral upholstery. Serves buffet breakfast and à la carte menu of Western and local cuisine for lunch and dinner; occasional buffets on selected nights during off-peak season (nightly during peak season).
Sigis by the Sea - Mediterranean-themed dinner restaurant. Themed buffets include barbecues, seafood, and others. Alfresco dining on the fringes of the beach. Colorful tablecloths, bright blue chairs and brightly colored hand-painted crockery create a cheerful atmosphere. Band from lounge plays nightly (except Tuesdays). Open for dinners only.
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Showing 1 - 3 results (of 3)
“Can't wait to go back”
The service at this resort is next to none. The staff especially Bipul in the Garden Cafe Restaurant and Kenny duty manager were unbelievable. The activities in the pool - volley ball and netball were hilarious, great way to meet other guests. The food was in abundance and a brilliant variety - the seafood buffet is a must! My mother and I were treated like royalty! All in all an awesome resort with brilliant service and facilities for both couples of all ages and families with children. To all the staff a huge thankyou for making our holiday experience truely unforgettable . And thankyou again to the Duty Manager Kenny and Bipul in the Restuarant, a true asset to the Resort.
“disgusting”
• Located in the heart of Batu Feringgi – night market starts at the entrance of the hotel • At checkout I was frustrated at the level of confusion going on behind the desk and around the lobby. • Breakfast buffet was lavish and had many choices • Garden/swimming area is large and pretty • Water activities are available right outside the hotel on the public beach (be sure to bargain for the best price) • Staff was not friendly and not helpful at all. One staff member disclosed personal details of another guest staying at the hotel. • Room was very filthy (had to change 3 rooms in the first hour). Was assigned twin beds, instead of a king bed because they just “ran out”. Dirt spots were on the couch. You can hear all the sounds from the corridor. Bathroom was filthy and the bathtub was gross & not maintained. Towels were terrible did not dry anything & some were ripped and spotted. • Lighting in room was terrible & not directed properly. Room was facing a parking lot. The rooms facing the beach are much smaller b/c of balcony, but have a shower. • 1 out of 5 • Not worth the value of money – very expensive • Will not return to this hotel or Penang because of this stay
“We hope to return in the not-to-distant future”
We had selected a ' Hill view ' room in making our booking but were startled to hear the very amplified ' Call to prayer ' from near-by, prior to 6.00am. on our first two mornings. We were happy to pay a small additional charge to move to an ' Ocean view ' room and for the rest of our stay we had no disturbances. All the available facilities were first class and we found that the ability to use those of the Rasa Sayang were much appreciated. It was the most pleasant holiday that we have experienced for quite some time, in spite of the long time of the journey from/to our home in Australia.
“Nice hotel in Penang”
My Wife & I were welcomed to the recently refurbished hotel, we had a hills view room on 1st floor, which was well maintained, empty bar fridge in room for your cool drinks, hair drier provided, ice on request. Buffet Breakfast was provided with a huge choice of foods including fresh cooked omelettes & eggs, most other foods help yourselves, fruit, turkey bacon, Sausage & asian foods (curry, etc). 3off computers provided in guest lounge connected to 'net, as well as connections in each room. Swimming pools great & well maintained with free towels & a lifeguards monitoring pools (3off). Lots of activities for children. The hotel is well located on the Batu Ferringi beach, evening meals are available near the hotel, also the hotel has reasonable priced buffet dinners about 3 times weekly. All guests of various nationalities appeared relaxed & happy & there were no problems as everything was well run & organised. Many of the guests were repeat customers, so this showed that the Golden Sands was popular.3 Food, clothing, luggage, giftware are all reasonably priced. Wine was expensive, so buy some duty free on outward journey. I commend duty Manager Selva on his welcome at check in & took us to our room to describe features. Well done Golden Sands & Shang gri La for a happy, relaxed holiday.
“It's a nice City in Other Hotel”
The room is comfortaple but the service is so bad in the reception only.
“grossbaustelle”
am hotel wird gebaut---im hotel wird gebaut--am pool wird ein neues standrestaurant gebaut--das alte wurde waehrend meines urlaubs abgerissen mit presslufthaemmern. waren sehr laute tage. regenzeit und keine regenschirme auf zimmer-nur an lobby-aber nur wenige die schnell vergriffen waren. liegen wurden mit dingen frueh reserviert weil keine in naehe der baustelle schlafen wollte. im moment nicht zu empfehlen
TripAdvisor Traveller Rating:
(based on #### traveller reviews)
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The preferred airport for Golden Sands Resort by Shangri-La is Penang (PEN-Penang Intl.) - 20.6 km / 12.8 mi.
Distances are calculated in a straight line from the property's location to the point of interest or airport and may not reflect actual travel distance.
Distances are displayed to the nearest 0.1 mile and kilometre.
