"Nice Hotel but being new it is still going through"
Very Clean hotel the staff was very friendly & helpful the continental breakfast was not the greatest but being a new hotel they will be going through some growing pains along the way but overall it was great & if anyone is going on a flight for a vacation great place to stay & very reasonable would stay again .
Excellent location for air travellers as it is not necessary to go outside (a huge plus in winter, especially if travelling between climates) and is an easy walk from the terminal. Baggage carts are also available for free, though I only discovered that when returning to the airport!
Hotel very comfortable, staff very helpful. Restaurant reasonably good but overpriced - I assume one would have to travel to find alternatives. Lack of a buffet option for breakfast was particularly annoying, especially as there is clearly an area of the restaurant that is set up to accommodate this. However a la carte menu service was swift (a must for early morning departures).
My other main complaint is charging a fee for wi-fi access. I know this to be a frequent complaint from travellers and it seems to be a consistent practice in 4* hotels and up. Cheaper chains include free wi-fi, where upmarket hotels charge a fee. This kind of nickel-and-diming, when one is paying premium price is IMHO completely unjustifiable. I know I am not alone in this opinion!
We had a late check in after a long flight - asked for a late check out since our flight leaving Toronto wasn't until 6:30pm. The room was very nice and very clean. Also nice and quiet.
Slept 8 hrs and then relaxed all day until check out time. The shuttle bus to the Airport was very comfortable and convenient. The driver treated us very well.
Everyone was incredibly helpful and friendly! They gave us a free ride to the airport just to get us a bus to downtown. The shuttle to the airport for our flight the next morning was very prompt and they packed us a bagged breakfast! It may not be super glitzy but it was perfect for us. Thank you!
Came in late on a business trip staying for one night. i was greeted promptly at the front desk by a pleasant young lady who quickly and efficiently processed my reservation. she asked me if l had eaten and directed me to four restaurants close by the hotel. A guest had left his credit card at the counter which l pointed out to her. By the time l had taken the elevator to the second floor she had scooted up the back stairwell and was presenting his card to him at his door. Now that's service above & beyond in my opinion.
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