I know the difference between a 5 star hotel and a typical Holiday Inn but while this hotel may not have the glitz and glamor of a luxury high priced destination I felt the overall experience was just as good. First, the facility was very spacious, nicely decorated and fresh. Everything looked new and the rooms were very well done including the comfortable bed and bedding.
Staff were extremely friendly, flexible, helpful and friendly naming nearby restraints, calling ahead for us and offering to drive us there. They even allowed us to check in several hours early.
Finally, someone has appeared to have instilled the true meaning of customer service in their organization. Plus all of this at a most reasonable price.
Great place to stay and a fabulous value.
We really enjoyed our four night stay here three weeks ago. The staff was friendly and helpful and the room was clean and comfy. We booked it because it was a bit secluded but still near Salem. We also liked that it had on site laundry facilities. Would recommend this place to anyone.
The hotel check in was extremely efficient unfortunately someone in my party became ill immediately after our arrival, and the person at the desk and the assistant manager who was off duty made sure everyone was okay and looked after the mess. He asked daily how everyone was feeling and was glad everyone was good. Not everyone would have handled the situation in such a positive way. I was extremely glad I had chosen this hotel and the level of service they provided. I have stayed at the homewood suites in the past and this was the best visit yet. Thanks again.
We were visiting the Boston area for a few days after attending a NASCAR race in New Hampshire. The room rates were more reasonable than those in Boston and we have found Marriott Hotels to be very reliable so we booked this one on Expedia, not knowing anything about the area.
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