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Reviews of Hotel Frances La Maison

3 out of 5
Hotel Frances La Maison
Calle 19 No 37-16, San Juan de Pasto, Narino

Reviews

9.6

Exceptional

Rating 10 - Excellent. 56 out of 71 reviews" "
Rating 8 - Good. 14 out of 71 reviews" "
Rating 6 - Okay. 1 out of 71 reviews" "
Rating 4 - Poor. 0 out of 71 reviews" "
Rating 2 - Terrible. 0 out of 71 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Allan, Surrey

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We saw the great reviews for this hotel and can only add ourselves to the list of excellent reviews. We were treated so well, as if we were family. The breakfast "made to order" was terrific. Go for the fruit salad for a treat covering a broad variety of Colombian fruit. We had to extend our stay by a few days and had no problems with this. We will be back when the opportunity presents itself.
Stayed 2 nights in Feb 2024

10/10 Excellent

Luz Amparo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente opción
Esta muy buen situado cerca de todo, muy limpio tiene todo lo básico para una excelente estadía es más como sentirse en su propia casa. Gracias por la atencion
Stayed 3 nights in Oct 2023
Response from PATRICE CHAMBRAGNE on 30 Oct 2023
Muchas gracias Sra. LUZ AMPARO. Nos alegra su comentario. Y esperamos volver a atenderla. Cordialmente

10/10 Excellent

Leonardo, Alexandria

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place and quite
Stayed 2 nights in Mar 2023
Response from PATRICE CHAMBRAGNE on 29 Mar 2023
Thank you Sr. LEONARDO. It was a pleasure to have you.Cordially.

10/10 Excellent

Yenny

Stayed 1 night in Jan 2023
Response from PATRICE CHAMBRAGNE on 19 Jan 2023
Buenas tardes YENNY. Muchas gracias por su comentario, espero esten disfrutando. Hasta una proxima.

10/10 Excellent

Joel, Miami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

David, Chicago

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay out of the noise and in a clean an quiet urban environment Host is pretty accommodating and nice
Stayed 1 night in Nov 2022
Response from PATRICE CHAMBRAGNE on 13 Nov 2022
Thank you very much David. A pleasure to receive you. All the best. See you

10/10 Excellent

elias

Stayed 1 night in Jul 2022
Response from PATRICE CHAMBRAGNE on 7 Jul 2022
Muchas gracias, Padre. Hasta una próxima oportunidad. Au revoir

10/10 Excellent

Benjamin, Milton

Stayed 1 night in Jun 2022

10/10 Excellent

gabriela

Stayed 1 night in Jun 2022
Response from PATRICE CHAMBRAGNE on 6 Jun 2022
Muchas gracias Srta GABRIELA. Ha sido un placer atenderla.

10/10 Excellent

PATRICIA GIRALDO

Stayed 3 nights in Feb 2022
Response from PATRICE CHAMBRAGNE on 5 Mar 2022
Muchisimas gracias Srta Patricia. Ha sido un placer recibirla. Hasta su proximo viaje a Pasto.

10/10 Excellent

Harvy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thanks
Stayed 2 nights in Jan 2022
Response from PATRICE CHAMBRAGNE on 31 Jan 2022
Sr Harvy. Muchas gracias. Hasta su próxima visita.

8/10 Good

Diego Fernando

Stayed 3 nights in Aug 2021
Response from PATRICE CHAMBRAGNE on 17 Sept 2021
Muchas gracias Sr DIEGO FERNANDO.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at the Hotel Frances La Madison was great! Patrice and his staff are friendly, the hotel is very clean and the customer service was second to none. Every morning you are greeted with a delicious breakfast and at night, a hot cup of tea. It was wonderful!
Stayed 6 nights in Jul 2021
Response from PATRICE CHAMBRAGNE on 30 Jul 2021
Thank you very much, Is was a pleasure to attend you. I hope a next time. All the best.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
excellent place, grate location and the staff is very friendly. great choice to spend some day in pasto either work or torurism
Stayed 1 night in Mar 2021
Response from PATRICE CHAMBRAGNE on 15 Mar 2021
Thank you very much. I hope receive again, very soon

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My 1st impression was the great location. 2nd, appearance; the place looks immaculate. 3rd; I arrived early. The front desk clerk offered a room so I could lay down while my assigned room was ready. After a long morning, that was a gesture that I REALLY APPRECIATED. 4th, the whole "crew" starting with Patrice, were extremely polite, attentive and helpful!!!! 5th, breakfast was, 1st class, Very Complete!!!! To summarize, this is a place that I WILL recommend and when I go back, I will surely look up to stay. KUDOS FOR A GREAT A EXPERIENCE, based on accomodation and Staff. I´m very Satisfied!!
Stayed 8 nights in Jan 2020
Response from PATRICE Manager on 11 Mar 2020
Thank you very much. Has been a pleasure to have you in our Hotel. We wish to look after you, in onother trip in Pasto. Cordially

10/10 Excellent

Carlos, Los Angeles, California

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The attention from the owner Patrick was excellent. I highly recommended people to stay there. They will make you feel like home. The staff provided me and my wife an outstanding service. Thank you so much for your hospitality
Stayed 1 night in Sep 2019
Response from PATRICE on 13 Oct 2019
Mr. CARLOS. Thank you very much, we are pleased than you were satisfied. Cordially

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Great little hotel and great staff Close to everything I am doing an excursion and coming back on Monday night to stay again
Stayed 1 night in Aug 2019
Response from PATRICE on 18 Aug 2019
Thanks you very much. We are pleased for your stay. See you soon

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel - almost great
Excellent breakfast and top-notch service. They allowed me to check in early (9 am) at no extra charge. The room and bathroom were clean and comfortable, if a bit small. The room that I had (203) faced the street and so was a bit noisy; the cold also came in a bit at night through the single-glazed window, but was totally fine with the extra blankets that were stored in the closet (and which had been pointed out to me). If the room were upgraded with a double-glazed window (which admittedly are rare in Colombia), that would better insulate the room from the noise and cold, it would be fantastic.
Stayed 1 night in Apr 2019
Response from Patrice on 8 Apr 2019
Thanks you very much Michael, for your comentary. Good point to improve, Cordially

8/10 Good

Duane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017
Response from PATRICE on 16 Nov 2017
Muchas gracias por su evaluacion, la esperaremos en su próxima visita en Pasto Cordialmente PATRICE Gerente

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very satisfied guest
The place is runned by owner and his service is extraordinary!!! Very clean, great breakfast, convenient location, fast internet .... in general outstanding value for the price. We'll definitely stay there again ... highly recommended
Stayed 1 night in Jul 2017
Response from PATRICE on 5 Aug 2017
Thanks you very much, we are very pleased you like our place, We will wait for you in your next trip in Pasto Cordially PATRICE Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A beautiful hotel with friendly staff
The hotel is a small boutique. The owner and staff are extremely friendly. They are more than willing to assist in any manner possible to ensure that all guests have an excellent stay. I definitely recommend the hotel to anyone visiting the Pasto area.
Response from General Manager on 30 Aug 2016
Thanks you very much for your comment. Hope to receive you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice place to stay
The hotel is really nice and staff are very attentive.
Response from General Manager on 12 Oct 2016
Thanks you very much Cordially PATRICE Manager

10/10 Excellent

Holly, Midwest

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place to be cared for!
Arriving two days earlier than our reservation, they found a room for us. Hotel staff here likes their job:taking care of guests! Breakfast was awesome, with great choices. Hotel staff made sure everything was comfortable for you.mmthey were knowledgable about things to do, where to eat, and places to avoid. The owner Patrice is involved in the operation and enjoys finding out about you and your travels. We felt sad to leave
Response from PATRICE on 16 May 2016
Thanks you very much for your comment, please to receive you.

8/10 Good

Jerry, Sunnyale, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little hotel with oustanding service!
Hotel has just been renovated in August/September 2015. Interior of the hotel looks clean and nice. Bed is comfortable, but don't expect the ones you find in luxury hotels. If you get the room facing the street, it could get a bit noisy at night with the window open. The most impressive about the hotel is its outstanding service. Jonathan and the other folks were absolutely a pleasure to deal with. We got to the hotel at 10am, which was nowhere near the specified check-in time, and they let us check in. They even offered breakfast, which was healthy and tasty and perfect since we didn't know any restaurant in the city. The only issue we faced during our stay was payment. The credit card machine had connectivity/internet issues, so we had to pay in cash.

10/10 Excellent

julio, DeBary, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Special place in Quito
Wonderful place with home atmosphere. Very good personal attention. Clean and comfortable. Close to downtown.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great host, great breakfast and best shower
Patrice is a great, friendly, enthuastic and happy host! We loved our stay there, especially after the laundry drying was finished and the noise stopped. We had the best shower we've had in a long time. Breakfast was delicious and fresh - started with a huge plate of cut fruit, followed by a delicious omlette and fantastic Colombian coffee. They also accommodated our two motorcycles in their garage across the road. Highly recommend this place.
Response from PATRICE on 16 May 2016
Thanks you very much for your comment, please to receive you.

10/10 Excellent

markepmn, MN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet area & close to everything
In a quiet neighborhood west of downtown, yet close to everything. Less than 2 min walk to the Carnaval parade route.
Response from PATRICE on 16 May 2016
Thanks you very much for your comment, please to receive you.

10/10 Excellent

Shal, Manchester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely homely place
This hotel is a real treat of a home away from home. The staff and owner are so brist with every little request and the place is kept spotless. Brefast is lovely and the location excellent.
Response from PATRICE on 16 May 2016
Thanks you very much for your comment, please to receive you.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La Maison del Ejecutivo - incredible!
This was one of my best hotel stays ever. The hotel is very nicely furnished. Service is the main beef, however: it is incredible. The staff is very polite and they truly seem to know your needs before you know them yourself! The breakfast was very tasty, and the surrounding neighbourhood is upper-class and feels quite safe. Don't forget to try Pizzeria Alina just a few blocks from the hotel, they have many unique and tasty options.

10/10 Excellent

Miguel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente estadía
El hotel es pequeño pero muy cómodo. El servicio del personal es muy amable. Se encuentra ubicado en una zona tranquila cerca de todo. El desayuno es muy sabroso
Stayed 3 nights in Oct 2023
Response from PATRICE CHAMBRAGNE on 30 Oct 2023
Muchas gracias Sr. MIGUEL. Ha sido un placer atenderlo. Lo esperamos a su proxima visita.

10/10 Excellent

Yahir

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sobrepasaron mis expectativas!
Todo el personal del hotel ha sido muy amigabe. Me llamó mucho la atención la pasión y empeño que todos tenían por hacer sentir bienvenidos a los huespedes. Definitivamente volveré a este Hotel!
Stayed 1 night in Aug 2023
Response from PATRICE on 16 Aug 2023
Muchas gracias, YAHIR. Ha sido un placer atenderlos. Hasta una próxima oportunidad.

10/10 Excellent

Cecilia

Stayed 8 nights in Apr 2023
Response from PATRICE CHAMBRAGNE on 11 Apr 2023
Muchas gracias Sra CECILIA.Ha sido un placer recibirlos.Hasta una próxima oportunidad.Cordialmente

10/10 Excellent

YUJI

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, good,, kind service, nice breakfast! When my wife had cold and slightly fever, they brought hot tea, thank you so much for your kindness. They accepted us with so warmly heart. Mutussimo gracias, Patrice, we will go back to this hotel if we have a chance to visit Pasto.
Stayed 4 nights in Mar 2023
Response from PATRICE CHAMBRAGNE on 12 Mar 2023
Thank you very much. It was a pleasure to receive you. I hope a next time. Well return to Japan.Patrice

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy acogedor
Me gusto mucho la Maison, un hotel boutique muy limpio, camas comodas y excelente desayuno. Talvez habitaciones y baños un poco pequeños, pero ya he visto peores. En general un muy agradable hotel y bien ubicado. La atencion estupenda. Gracias
Stayed 1 night in Jan 2023
Response from PATRICE CHAMBRAGNE on 19 Jan 2023
Sr RICHARD. Muchas gracias, ha sido un placer atenderlo. Cordialmente

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Acogedora
Response from PATRICE CHAMBRAGNE on 7 Nov 2022
Muchas gracias, DAVID. Ha sido un placer recibirlo y atenderlo. Sus gafas estaban encima de la cama. Puedo enviárselas. Cordialmente

10/10 Excellent

CARLA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El trato del personal es espectacular
Stayed 1 night in Aug 2022
Response from PATRICE CHAMBRAGNE on 17 Aug 2022
Muchas gracias Srta CARLA. Ha sido un placer atenderla. La esperamos en su proximo viaje en Pasto.

10/10 Excellent

Mercedes

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ME GUSTÓ El Barrio, EL AMBIENTE, LA ATENCIÓN FALTA PARKING
Stayed 1 night in Feb 2022
Response from PATRICE CHAMBRAGNE on 1 Mar 2022
Muchas gracias Sra Mercedes. Ha sido un placer atenderlos.

8/10 Good

Monica

Business traveller
Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2022
Response from PATRICE CHAMBRAGNE on 5 Feb 2022
Muchas gracias Sra MONICA.

8/10 Good

Patricia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2021
Response from PATRICE CHAMBRAGNE on 10 Apr 2021
Muchas gracias Sra PATRICIA. Ha sido un placer atenderla. Cordialmente

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy cómodo y bien ubicado. El servicio fue excelente.
Stayed 1 night in Jan 2021
Response from PATRICE CHAMBRAGNE on 29 Jan 2021
Muchas gracias, espero a una próxima oportunidad

10/10 Excellent

Wilfredo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hospitalidad
Me encanto la hospitalidad
Stayed 1 night in Dec 2020
Response from PATRICE CHAMBRAGNE on 18 Dec 2020
Muchas gracias Sr WILFREDO, ha sido un placer atenderlo. Lo esperamos en su proxima estadia a Pasto. Cordialmente

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente estadía
Fueron muy amables y el servicio es excelente.
Stayed 1 night in Dec 2019
Response from PATRICE Gerente on 9 Dec 2019
Muchas gracias por su comentario.

10/10 Excellent

Fausto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mansión Adaptada!
Excelente servicio, atención del personal y desayuno. Muy buena habitación adaptada para personas en situación de discapacidad, les faltan algunos detalles en cuestión de un poco más de espacio, armario o sentido de la puerta, pero en general todo excelente para que no sufras por nada.
Stayed 5 nights in Nov 2019
Response from PATRICE CHAMBRAGNE on 21 Nov 2019
Muchas gracias. Ha sido un placer recibirlo. tomaremos en cuenta sus recomendaciones. Cordialmente

8/10 Good

Verified traveller

Stayed 1 night in Sep 2019
Response from Patrice, Gerente on 15 Oct 2019
Muchas gracias por su punctuacion.

10/10 Excellent

Thania Valeria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from PATRICE on 24 Aug 2019
Muchas gracias Sra THANIA. Ha sido un placer recibirlos. Cordialmente

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
La amabilidad del propietario y de su equipo de trabajo excelente
Stayed 1 night in Mar 2019
Response from Patrice Gerente on 30 Mar 2019
Muchas gracias, lo esperamos en su proxima visita en Pasto Cordialmente

10/10 Excellent

Jairo Enrique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bien
Stayed 3 nights in Jan 2018
Response from PATRICE Gerente on 1 Feb 2018
Sr JAIRO Muchas gracias, les esperamos en su próximo viaje en Pasto

10/10 Excellent

NICOLAS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un pequeño pero acogedor hotel boutique en Pasto
Es una casona tipo hotel boutique, en muy buen estado y atendido en la mayoría del tiempo directamente por su propietario, con las comodidades básicas (sin grandes lujos) aunque con la calidéz y atención de su personal, con un servicio al huésped excepcional. Ampliamente recomendado!
Stayed 1 night in Sep 2017
Response from PATRICE on 16 Nov 2017
Muchas gracias NICOLAS, nos alegra su felicidad a alojarse con nosotros. Cordialmente PATRICE Gerente

8/10 Good

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen hotel
Muy bueno para el precio, bien ubicado, gentil atención
Stayed 1 night in Aug 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great owner and team........alolöolljfgujhtgcbufcjfvlgckgvlzgkhfcj