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Reviews of Hôtel Pacific

Hôtel Pacific
40 Rue Du Duc De Guise, Calais, Pas-de-Calais

Reviews

5.0
Rating 10 - Excellent. 8 out of 122 reviews" "
Rating 8 - Good. 26 out of 122 reviews" "
Rating 6 - Okay. 22 out of 122 reviews" "
Rating 4 - Poor. 24 out of 122 reviews" "
Rating 2 - Terrible. 42 out of 122 reviews" "

5.2/10

Cleanliness

5.8/10

Staff & service

5.0/10

Amenities

4.8/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
AWFUL
Absolutely awful! Dirty, noisy, TV not working, staff not helpful with ordering a taxi to ferry terminal. Even Calais tourist office said not to stay in this accomodation. Overall the worst wannabe hotel I've ever stayed in.
Stayed 1 night in Jul 2022

2/10 Terrible

Chowdhury M

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

2/10 Terrible

Melanie

Stayed 1 night in Apr 2022

6/10 Okay

Oliver Martin-Du

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Well located and cheap
Stayed 1 night in Feb 2022

2/10 Terrible

Trofin

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

4/10 Poor

L

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Very shabby and small rooms.
Room smelt stale. Shower was cold. WiFi didn’t work. Supposed to have twin beds but it was a double in one of the rooms. Toilet seat didn’t fit properly. Definitely won’t be staying here again.
Stayed 1 night in Feb 2020

2/10 Terrible

Peach

Stayed 3 nights in Sep 2019

2/10 Terrible

donald

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dont go there
Horrible place. Filthy. Cold windows dont close. Employees try to rob you. Shows a picture of a fancy castle but really is a 1940s dump falling apart in the middle of tourist area.
Stayed 1 night in Oct 2019

2/10 Terrible

Lynn

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel
I booked this hotel Monday Sept 16 2019 afternoon and called to inform them of late arrival......I was told there was no booking in my name, even though my card was charged! I told them I had confirmation emails from hotels.com, I was still told there was no booking! I turned up to the hotel and it was closed! I contacted the hotel again the following day and still the same as previous! I contacted hotels.com and they've refused to refund me, it seems the hotel is protected once your money is taken and deny any booking was made!! Would not look at this hotel nevermind stay there, looks rough from outside and location is not safe!! I seen youths checking cars and trying to open them!!
Stayed 1 night in Sep 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2019
Response from leyla2019 on 9 Oct 2019
Bonjour Tout d'abord nous tenons à vous remercier d'avoir séjourné dans notre hôtel et de partager vos remarques. . Nous vous assurons la prise en compte de vos remarques et espérons vous revoir séjourner dans notre hôtel. Bien cordialement

4/10 Poor

Ian

Stayed 1 night in Jul 2019

4/10 Poor

Verified traveller

Travelled with partner
Liked: Amenities
Disliked: Property conditions & facilities
I didn’t like nothin abaut this hotel apart for the location In the room was only one light working Toilet had no door and when’s you flash the toilet was making a really loud noise because the motor was installed on the toilet Basically when your partner use the toilet at nite time you jump straight up cos of the terrible loud noise I don’t recommend to anyone Is not worthy for the money
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Staff & service
Ok for one night but bed was too small for two people. Overall it was ok.
Stayed 1 night in Jul 2019

2/10 Terrible

Celestino

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from réceptionniste on 13 Jun 2019
Bonjour Tout d'abord nous tenons à vous remercier d'avoir séjourné dans notre hôtel et de partager vos remarques. . Nous vous assurons la prise en compte de vos remarques et espérons vous revoir séjourner dans notre hôtel. Bien cordialemen

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This would have to have the most complicated shower system that I have ever seen. The secret to getting water to come out is to push the main tap up as in a joystick. Sometimes i think the owner/ managers should live in the rooms just to understand how they are used/ and should be configured.
Stayed 1 night in Apr 2019
Response from réceptionniste on 12 May 2019
Bonjour Tout d'abord nous tenons à vous remercier d'avoir séjourné dans notre hôtel et de partager vos remarques. Nous tenons à vous informer que, fort de vos remarques, nous avons débuté la rénovation des chambres. Nous vous assurons la prise en compte de vos remarques et espérons vous revoir séjourner dans notre hôtel. Bien cordialement

6/10 Okay

Dr John

Liked: Room comfort
Cycling overnight stop for the ferry
I stayed in this hotel at the end of a solo cycle ride around splendid parts of Picardy/Flanders. The hotel is located in a quiet street but very close to decent restaurants, bars and the railway station. It's also walking/cycling distance to the ferry terminal. The hotel charged me 3 euros to store my bike in a very secure garage and were kind enough to leave me the key (to be dropped in a secure box) as I was on an early ferry. (Cars can also be garaged for a fee.) Thus, I missed breakfast but the dining room looked nice enough. The single room was big enough, although the toilet and shower were "cosy". Walls are a tad thin so I was serenaded by a grumpy child. Bottom line: Value for the money paid and I'd stay again on a bike trip.
Stayed 1 night in Mar 2019
Response from réceptionniste on 3 May 2019
Bonjour Tout d'abord nous tenons à vous remercier d'avoir séjourné dans notre hôtel et de partager vos remarques. . Nous vous assurons la prise en compte de vos remarques et espérons vous revoir séjourner dans notre hôtel. Bien cordialement

10/10 Excellent

SOUHIL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was ok
Stayed 1 night in Feb 2019
Response from réceptionniste on 12 Mar 2019
Bonjour Tout d'abord nous tenons à vous remercier d'avoir séjourné dans notre hôtel et de partager vos remarques. Nous tenons à vous informer que, fort de vos remarques, nous avons débuté la rénovation des chambres. Nous vous assurons la prise en compte de vos remarques et espérons vous revoir séjourner dans notre hôtel. Bien cordialement

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beware Rip off.
Warning to all that even think of booking and staying there, i highly advise against it. Apart from the lack in customer service to the point that management were forcing me to pay for an extra night which I refused due to them refusing the clean and change my towels sheets and clean my room. When I refused and explained why, the owners response was "Do you change the sheets and towels in your house every day?". Found it hard to believe the response and to top it all of if I'm expected to pay £40 a night then I should expect nothing less. Having had the police come and mediate the situation as he refused to give me back my luggage I was told that I do not have to pay for the extra night as it was never reserved. Upon that I booked into another hotel with out knowing it was owned by the same hotel. Hotel Tudor around the corner. It was closed and I was expected to go stay in the partner hotel - Hotel Pacific. As you can imagine I refused. Waring to all, please be advised worst hotel experience ever. I have officially complained to hotels.com. This hotel should be struck off in my opinion. Bad taste, the pictures do not match the rooms, run down and vile management. Be warned.
Stayed 1 night in Nov 2018
Response from réceptionniste on 23 Jan 2019
Bonjour First of all we would like to thank you for staying in our hotel and sharing your comments. We would like to inform you that, in the light of your remarks, we have started the renovation of the rooms. We assure you that your comments are taken into account and hope to see you again staying in our hotel. cordialement

8/10 Good

Andrew

Hotel is convenient for city centre and port. Room was clean m, not luxurious but you get what you pay for
Stayed 1 night in Nov 2018
Response from réceptionniste on 23 Jan 2019
Bonjour Tout d'abord nous tenons à vous remercier d'avoir séjourné dans notre hôtel et de partager vos remarques. Nous tenons à vous informer que, fort de vos remarques, nous avons débuté la rénovation des chambres.  Nous vous assurons la prise en compte de vos remarques et espérons vous revoir séjourner dans notre hôtel. First of all we would like to thank you for staying in our hotel and sharing your comments. We would like to inform you that, in the light of your remarks, we have started the renovation of the rooms. We assure you that your comments are taken into account and hope to see you again staying in our hotel. cordialement

2/10 Terrible

Teresa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel ever seen
We did not stay as booked,we checked in and checked out straightaway when we got to our room,it stinks,the terrance door and window was broken only one bed instead of 2,dirty toilet,socket/plug was broken and out of the wall,poor service parking garage was dirty and unsafe,need to book another hotel straightaway.would not recommend at all
Stayed 1 night in May 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty and poor
When we arrived they didnt speak any english and seamed rude talking to each other. Told room number right st tbe very top went into the room. It was full of flies. Bed was dirty and was a no smoking room smelt of smoke and so did the bedding. Price list for the room inside and was cheaper than what i paid. Toilet broken and was a dark brown colour in the basin dont think it had ever been cleaned. If i would of paid on tje day i would not of stayed got my money back. How u can advertise the room is beond me.
Stayed 1 night in May 2018

6/10 Okay

Evans, Wales

Liked: Staff & service
Disliked: Cleanliness
As expected for price
Was what I expected for the price really. A bit grubby and very cold at night but the staff were lovely and friendly during my week’s stay. Good price so can’t complain.
Stayed 8 nights in Apr 2018

8/10 Good

Alex, Romford

Liked: Cleanliness, staff & service, room comfort
Tries hard, good value for money
We arrived late, and our booking was no longer valid. Manager did everything to make sure he found us an alternative, which was clean and comfortable, if a bit dilapidated.
Stayed 1 night in Mar 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the worst hotels I ever been.
The room was okay but the bathroom was dirty & the sink was broken. We asked the owner to fix but since we arrived around 8pm (we just needed a place to crush for the night, planned to leave at 2:30am because we have an early morning ferry schedule), the owner came to look at the problem & said he will fix it in the morning. In other words, we reserved 2 rooms, both have room problems with the sink and the light at thr hallway going to the 3rd floor where we were are also busted- needed to use iur cellphone flashlight whenever we get out.
Stayed 1 night in Dec 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Aggressive staff
It was mentioned that the hotel has free WiFi Internet in rooms, but there was no Internet. You could see the sign at some time point but never worked. When we discussed the issue with the reception, we found him very aggressive and rude. He showed his fist to us and wanted us to leave the hotel. We felt very unsafe. We contacted Expedia, not sure if they address that.
Stayed 2 nights in Dec 2017

8/10 Good

Andrew

Liked: Staff & service, property conditions & facilities, room comfort
Hotel is in a great location. Rooms were clean and comfortable. For the price paid I was very happy and would recommend
Stayed 2 nights in Nov 2017
Merci d'avoir séjourné dans notre établissement. Nous apprécions vos commentaires !

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a good key system for getting into the hotel, where one card sufficed for both getting into the hoel and for entering your room, without having to remember any code.
Stayed 1 night in Nov 2017
Response from janson on 8 Dec 2017
Merci d'avoir séjourné dans notre établissement. Nous apprécions vos commentaires !

8/10 Good

hayley , uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
After reading some reviews was abit worried but once I checked it out myself realised some people expect 5** when the hotel isn't a 5** if you want a 5** then suggest you pay for it... I stayed here over the weekend and bed was very comfortable, plenty of storage, few shops bars and places to eat near by, staff were great, would stay at this hotel again
Stayed 1 night in Oct 2017
Response from janson on 10 Nov 2017
Merci d'avoir séjourné dans notre établissement. Nous apprécions vos commentaires !

8/10 Good

malcolm, blackpool

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to centre and port of calais.
Stayed here in september, found the hotel very relaxed and laid back, room very clean, all in all a very pleasant stay.would definately stay here again.
Stayed 2 nights in Sep 2017
Response from janson on 10 Nov 2017
Merci d'avoir séjourné dans notre établissement. Nous apprécions vos commentaires !

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were welcomed by the friendly staff who were willing to assist us with our queries. The room was functional and clean
Stayed 1 night in Aug 2017
Thank you for staying at our property. We appreciate your feedback!

6/10 Okay

Verified traveller

It Works
Wasn't crazy about this place. The rooms were kind of dingy and Wi-fi was really poor in my room. Note: I checked in at 10pm and left first thing in the morning so literally I booked this place just to sleep. If you're looking for a similar experience then I recommend it just because it's cheap and it has a bed with pillows. If you're looking for a really nice hotel - this isn't it but it gets the job done. Breakfast was good however. Staff was really nice so no complaints on that front either.

10/10 Excellent

Peter, Lancaster

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely spot. Really polite staff. Drinks at the bar slightly pricey. Parking 100m away but overall absolutely great value. Thank you

2/10 Terrible

Never Again, Toronto

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Complete Failure
I cannot comment on the stay since I never actually stayed in the hotel. Despite confirmation emails from Hotels.com and a listing that showed check-in times from 4 - 11pm, we arrived at the hotel to find the reception closed. No answer to phone calls to the hotel number. So we were left stranded in Calais without a room. After over an hour on the phone with Hotels.com to discover there were no rooms available in the entire city, we had to incur a 280 Euro taxi trip to Lille. To add insult to this, Pacific claims to have sent a further communication (never received) and not only charged my credit card for two rooms for one night but also put through a third charge without any reason to do so and has yet to refund this. Thank you very much!

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disappointing
No secure parking available as I wanted to leave before 8.0am. After booking in I found that my room was some distance away in another building. There were no staff in this building. It was still very noisy at 3.0am. I would not go there again, nor would I recommend it.

2/10 Terrible

Never Again, Canada

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hard to Rate
It is difficult to rate a hotel that you did not stay at. Arrived at the hotel to find reception closed, so my two sons and I were left stranded in Calais without anywhere to stay, this was further exacerbated by the fact that it was some kind of holiday and there were absolutely no vacancies in the entire city. Ended up paying 280 Euros for a taxi to Lille. Listing in Hotels.com shows check in time from 4 - 11pm as did the confirmation notice received. Hotel claims to have sent further communication regarding arrival after 9pm, which I did not receive. So on top of the 280 Euro taxi ride, they also charged me for two rooms that I did not occupy. Not only this, there was a third unauthorised charge charge processed against my credit card representing the cost of one night's stay. Lesson learned: No more staying at second rate hotels.

4/10 Poor

gordon, germany

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
hard to find,even with sat nav
rooms,noisy and in bad condition,badly in need of renovations,did not have my return reservation even after i presented them with the confirmation from expedia,extra cost for use of multiple garage,no beveridge making facillities,rooms also not very clean

8/10 Good

Tim Bower, Bristol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfy beds in heart of Calais
I was just in Calais for one night and picked this hotel for its very central location and budget price. Although there was plenty of on-street parking nearby I had a car-full of shopping so paid a small extra charge and used one of the hotel's lock-up garages across the street. I stayed in the new part of the hotel (just at the end of the same street) and found my room very clean, with a small en-suite bathroom and a very comfortable bed. Just around the corner from the hotel, on the main street of Calais, is 'Histoire Ancienne' a Michelin Bib Gourmand restaurant in the style of a Parisian cafe and I enjoyed a superb three-course dinner with wine for about the same price as a night in the hotel. Breakfast in the main part of the hotel in the morning was simple but all very fresh. All in all I think the hotel offers very good value for money.

4/10 Poor

Jim, US

Disliked: Property conditions & facilities, room comfort
Can't really rate the Pacific
I can't really rate the Pacific Hotel because when I got there they had no reservation for me. The woman at the desk was nice but had no information about my arrival and had never seen the booking number. Neither had her boss. They made arrangements for me at a hotel around the corner and down the block which was clean but pretty worn out. The bed was a slab of foam rubber on a steel spring. Short walk to TGV station, market, plenty of restaurants and beach but hard to be enthusiastic when you arrive to find that they have never heard of you or your booking number.

10/10 Excellent

Colin S, Cambridge, UK

Liked: Cleanliness, staff & service, property conditions & facilities
Close to Calais Ville Train Station
Approx 5 min walk to station, supermarket close by. Breakfast started late from 09-00 but staff opened up for 08-30 on day I had to catch train just after 09-00. Rooms ok for 2 night stay, value 2 star hotel.

6/10 Okay

Daveyboybutts, Essex

Liked: Cleanliness
Disliked: Property conditions & facilities
PAY FOR WHAT YOU GET
Myself and my partner stayed here for two nights during the easter weekend and we were little dissapointed with our stay at the Pacific. The room itself was very basic but clean and comfortable, however we only had two pillows in the room, we requested for more and the reception staff were very helpful and did provide more despite a language problem which was understable as in our case we spoke very little french. On our second night the toilet was blocked and once again we had to contact reception to alleviate the problem, however a member of staff did attend unfortunatley he took a look at the situation while we went out for the night, on our return it was still blocked and in the end we had to use the communal toilet instead. The hotel was advertised in having a bar and pool table in the pictures on expedia, this was not the case as they were not allowed to sell alcahol and there was no sign of the pool table. This review is not all bad as I did state the room was clean and we had balcony to sit out on and the breakfast was pretty good, at the end of the day do not expect 5 star luxury this place is just good enough for a stopover for the night.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Nice location to many interesting sites
we book a superior double room in this hotel. While the room is only 10-12 m^2. The staffs are very friendly. The location is very close to many sites and restaurants.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Hotel was in a good position in Calais, with accessible street parking close to the hotel. It was close to amenities. The room was fine for an overnight stay, small but tastefully laid out with good drawer space, strong shower, but the bed was too hard and there were no extra pillows. The breakfast was a bit meagre. Having recently had a leg operation reaching the room on the highest level was a bit difficult but to be fair we had not mentioned that fact when booking.

10/10 Excellent

Victor, London, England

Liked: Cleanliness, staff & service, room comfort
One to watch for the future
This hotel is under new ownership and is being refurbished; I suspect that once refurbishment is completed, the hotel will become a firm favourite with Expedia clients. A warm welcome at reception, very willing staff, clean bedroom, large bathroom and very reasonably priced. The less than excellent rating for facilities is based on the fact that the previous owners of the hotel appear to have allowed the place to degenerate into a state of disrepair, but with the current refurbishment programme being undertaken by the new owners, this situation will surely be rectified.

4/10 Poor

Degs, Ruislip, Greater London, UK

Disliked: Property conditions & facilities, room comfort
If you only need a short stay.
Athough its located in a quiet area the hotel it's self looks shabby from the outside. The decor is bright but dated, room furniture cheap and the stair carpet needs a clean if not replacing. My room was on the 3rd floor, bright with a large window but unless you are at least 182cm tall all you will see is the sky. The bath room unfortunately was a joke in it's size, the fact you had to reverse yourself to the toilet, between a wall and sink also climbing into the shower without pulling the shower screen off you could hardly turn at all. The curtesy of other guest arriving late left much to be desired as their voices just carried through into my room. The staff (a young brother & sister) could hardly speak English but where triers, none of the other staff appeared to be able too. I can see why others have said "only for a night", I stayed for 3. Next time I should look to pay a few euros more, or at least book a little earlier.

4/10 Poor

Ole Greger

Business traveller
Disliked: Property conditions & facilities
Stayed 2 nights in Jul 2022

2/10 Terrible

OLIVIER

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
À fuir
À fuir. Réservation effectuée à 22 h 30 Arrivée à l'hôtel à 23 h 10 : réception fermée Pas de réponse aux appels ni à ceux effectués par le personnel d'hotels.com Pas de remboursement
Stayed 1 night in Jun 2022

2/10 Terrible

Mammarella

Stayed 1 night in Apr 2022

2/10 Terrible

roussel

Stayed 1 night in Mar 2022

8/10 Good

Pauline

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Le personnel était très agréable
Stayed 1 night in Dec 2021