Exterior

Reviews of Residence Inn by Marriott Wayne

3 out of 5
Residence Inn by Marriott Wayne
30 Nevins Rd, Wayne, NJ

Reviews

9.0

Wonderful

Rating 10 - Excellent. 232 out of 360 reviews" "
Rating 8 - Good. 87 out of 360 reviews" "
Rating 6 - Okay. 26 out of 360 reviews" "
Rating 4 - Poor. 6 out of 360 reviews" "
Rating 2 - Terrible. 9 out of 360 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
The quietness was the best
Stayed 1 night in Mar 2024

8/10 Good

juan, prospect park

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Last time i came here we had a bad experience. I decided to try it one last time we had an amazing experience. Im guessing the manager on hand last time was the problem.
Stayed 1 night in Feb 2024
Response from Amy H on 12 Mar 2024
Hello Juan,Thank you so much for your wonderful feedback following your recent stay with us. I am so happy to hear that you enjoyed an excellent stay experience with us at the Residence Inn Wayne.

10/10 Excellent

Amber

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really loved the 2 Bd suite it was a awesome to be my first time it a place I’d recommend and as well book again! The staff was awesome as well great service!
Stayed 1 night in Feb 2024
Response from Alisha H.- Asst General Manager on 26 Feb 2024
On behalf of our Residence Inn Wayne Team, I want to thank you for your kind review. We have shared your response as part of our daily huddle as a way to celebrate providing our guests with a memorable and comfortable stay. Thank you, and we hope to welcome you back soon.

8/10 Good

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
It was a nice stay, breakfast was enjoyable. Hotel room needs some maintenance.
Stayed 2 nights in Feb 2024
Response from Amy H - General Manager on 7 Feb 2024
Dear Jessica,Thank you for your feedback following your recent stay with us. We are so happy that you enjoyed your stay and enjoyed our breakfast. I am sorry to hear that the room did not meet your expectations. We strive to ensure each guest enjoys an excellent guest experience. We hope you choose to stay with us on your next visit to the area.

10/10 Excellent

Aileen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Amy H - General Manager on 7 Feb 2024
Thank you for your 5 star feedback following your recent stay with us. We are thrilled that you enjoyed your stay We strive to ensure each guest enjoys an excellent guest experience. We hope you choose to stay with us on your next visit to the area.

10/10 Excellent

mijail

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
E
Stayed 6 nights in Dec 2023
Response from Amy H - General Manager on 7 Feb 2024
Thank you for your 5 star feedback following your recent stay with us. We are happy that you enjoyed your stay. We strive to ensure each guest enjoys an excellent guest experience. We hope you choose to stay with us on your next visit to the area.

10/10 Excellent

Daniela

Stayed 5 nights in Dec 2023
Response from Stephanie Dietz on 3 Jan 2024
Thank you for selecting to stay with us! We appreciate your letting us know we did a great job!

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Stephanie Dietz on 27 Dec 2023
Thank you so much for selecting to stay with us. We are looking forward to your next stay.

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All staff were extremely helpful and friendly!
Stayed 18 nights in Dec 2023
Response from Stephanie Dietz on 27 Dec 2023
Thank you for selecting to stay at Residence Inn Wayne. We wish you a happy new year and hope to welcome you back again soon.

10/10 Excellent

Pretty

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great quiet stay
Stayed 1 night in Dec 2023
Response from stephanie dietz on 20 Dec 2023
Thank you. We look forward to your next stay with us.

10/10 Excellent

Pamela

Stayed 1 night in Dec 2023
Response from Stephanie Dietz on 20 Dec 2023
Thank you for selecting to stay with us. We look forward to hosting you again.

10/10 Excellent

james

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Alisha Hay- Asst General Manager on 10 Dec 2023
Thank you, James for your kind scores. We share all reviews and feedback with our team daily as a way to celebrate providing excellent guest experiences. We hope to be able to welcome you back soon!

10/10 Excellent

Kristine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had my daughter’s birthday here. We had a few friends come swim and everyone had a blast! The staff was so friendly & accommodating & always cleaning. The pool was warm & hot tub HOT! Definitely would return again!
Stayed 1 night in Dec 2023
Response from Alisha Hay-Asst. General Manager on 10 Dec 2023
Thank you for choosing to stay with us at the Residence Inn Wayne, and for your kind words. It was lovely having you with us.

10/10 Excellent

Joel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoy coming here whenever I am in the area
Stayed 5 nights in Nov 2023
Response from Stephanie Dietz - General Manager on 28 Nov 2023
Happy Holidays from Residence Inn Wayne. We are happy to hear that your stay exceeded expectations.

10/10 Excellent

Betty

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Great hotel! Great staff!
Stayed 1 night in Nov 2023
Response from stephanie dietz - general manager on 28 Nov 2023
Thank you so much for selecting to stay with us. We look forward to your next visit.

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from stephanie dietz on 20 Dec 2023
Thank you for the wonderful review and score. We look forward to your next visit

10/10 Excellent

Moneisha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Response from stephanie dietz on 16 Nov 2023
Thank you for selecting to stay at our Residence Inn Wayne. We look forward to your next visit

10/10 Excellent

Chany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Stephanie Dietz on 16 Nov 2023
Thank you! We look forward to your return visit

10/10 Excellent

Irasema

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and well maintained
Stayed 5 nights in Nov 2023
Response from Stephanie Dietz - General Manager on 12 Nov 2023
Thank you so much for selecting to stay at our Residence Inn Wayne. We look forward to your next visit.

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfection!
Perfection! The 2 bedroom suite fit our family perfectly. The breakfast had a great variety for all tastes. The pool was open and the hours were great. We had an A+ experience and would love to go back next time we are visiting family in the area.
Stayed 6 nights in Oct 2023
Response from Stephanie Dietz - General Manager on 1 Nov 2023
Thank you so much for selecting to stay with us. We are happy to hear that you had a wonderful time.

10/10 Excellent

VALERIA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service at every area of the residence. The swimming pool and the jacuzzi were great. The surroundings of the hotel are amazing nearby the forest. Many malls at your disposal for dinner, banks, groceries, licuor store, pharmacy, everything you may need. We will come back!
Stayed 11 nights in Oct 2023
Response from Stephanie Dietz - General Manager on 23 Oct 2023
Thank you for selecting to stay at Residence Inn Wayne. We appreciate your review and kind compliments to our team, hotel and for letting our future guests know what to expect.

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Oct 2023
Response from stephanie dietz on 19 Oct 2023
Thank you so much for selecting to stay at our Residence Inn. We appreciate the time you took to let us know how great your stay was!

10/10 Excellent

Harry, Brockton

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 2 nights in Sep 2023
Response from Stephanie Dietz on 18 Oct 2023
On behalf of the entire hotel team, I want to thank you for selecting to stay at Residence Inn Wayne.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team at huddle as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Jity

Stayed 1 night in Oct 2023
Response from Stephanie Dietz - General Manager on 12 Nov 2023
WOW! Five Stars. Thank you for letting our future guests know what to expect while staying at our Residence Inn Wayne.

10/10 Excellent

Lori

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was comfortable and the water pressure in the shower was fantastic. We enjoyed the convenience of having a kitchen in the suite.
Stayed 1 night in Sep 2023
Response from Michelle Noriega - Front Office Supervisor on 8 Oct 2023
Hi, Lori. We are so delighted you had a wonderful stay. We look forward to welcoming you back again soon.

10/10 Excellent

Marleetole

Liked: Cleanliness, staff & service, property conditions & facilities
The property is always great!! It is clean staff is nice, and close to food stores/ some restuarants. We are locals from Wayne- have stayed at this property many times and always great. Previously, for staycations for the kids and swimming. One thing-The pool should close later on Friday and Saturday. MT
Stayed 1 night in Sep 2023
Response from Stephanie Dietz - General Manager on 1 Oct 2023
Thank you for selecting to stay at Residence Inn Wayne. We appreciate your return visit. The pool is a lot of fun and I was happy to hear that you and your family had a great time. We hope to see you again soon

6/10 Okay

marzio

Liked: Cleanliness, staff & service
floor and room had a funky smell, also a constant noise from outside like a generator, had to wear ear plugs to get some sleep
Stayed 1 night in Sep 2023
Response from stephanie Dietz on 2 Oct 2023
Thank you for selecting to stay at Residence Inn Wayne. We are so sorry that your stay was interrupted by outside noise. We hope to welcome you back soon.

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would like to have somw type of discount for next visit because of the inconvenience fire alarm caused.
Stayed 1 night in Sep 2023
Response from Stephanie Dietz - General Manager on 20 Sept 2023
Thank you for selecting to stay at our Residence Inn Wayne. We enjoyed having you with us. Although we understand that the fire alarm was a bit of an inconvenience, it is a life safety event, and our township requires all guests to evacuate. This was out our control. We apologize for any inconvenience and are happy that nobody was injured. We look forward to your next visit.

10/10 Excellent

Dwight

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay at the Residence Inn in Wayne NJ was amazing. Tucked away off the beaten path was good for total relaxation, the facility was very nice and clean. The gym and pool was a bonus. The staff was Amazing!!! Treated you like family and they went out of their way to accommodate. Room was fantastic, had a two bedroom suite and now looking for a reason to return.
Stayed 3 nights in Sep 2023
Response from Michelle on 20 Sept 2023
Hello, Dwight. Thank you so much for selecting to stay at our Residence Inn Wayne! We appreciate you taking the time to let our future guests know what to expect when staying with us! We hope to welcome you again soon!

6/10 Okay

Sophia

Stayed 10 nights in Aug 2023
Response from Stephanie Dietz - General Manager on 4 Sept 2023
Thank you for selecting to stay at our Residence Inn Wayne. We would love to welcome you back soon

8/10 Good

Leando

Liked: Cleanliness, staff & service, property conditions & facilities
rooms clean and roomy an i had a suite worth the extra pennie for two bathrooms
Stayed 4 nights in Jun 2023
Response from Stephanie Dietz - General Manager on 23 Aug 2023
Thank you for selecting to stay at our Residence Inn Wayne. We enjoyed hosting you and hope to welcome you back again soon.

8/10 Good

Shari

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great stay for families
Stayed 3 nights in Aug 2023
Response from Stephanie Dietz | General Manager on 9 Aug 2023
Thank you! We love when families come together and enjoy some time at our Residence Inn! We look forward to welcoming you back again soon.

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Stephanie Dietz | General Manager on 8 Aug 2023
We are so happy you had a wonderful stay. We look forward to welcoming you back again soon.

8/10 Good

Maddesen

Liked: Cleanliness, staff & service, property conditions & facilities
Was a little confused on we’re the front door was but we found it and front desk staff was really nice :) definitely coming again in future
Stayed 1 night in Aug 2023
Response from Stephanie Dietz | General Manager on 8 Aug 2023
HI! We are happy you found our front door. It can be a bit confusing. Thank you for selecting to stay with us. We look forward to your next visit.

10/10 Excellent

Kimberly

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was well maintained with amazing staff! Everytime we went to pool there was always a supply of clean towels to use. The free breakfast was very impressive and the menu changed daily. Wayne is a beautiful place to visit..would stay here again!
Response from Stephanie Dietz | General Manager on 4 Aug 2023
Dear Kimberly,Thank you so much for letting our future guests know what they will experience while staying at Residence Inn Wayne. We enjoyed having you and look forward to your next visit.

10/10 Excellent

Rontaya

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the property is very clean,has a pool & a basketball court ( a plus ) . the breakfast was exceptional, my family enjoyed their stay.
Stayed 1 night in Jul 2023
Response from Alisha Hay-AGM on 1 Aug 2023
Thank you so much for your kind review. I'm so glad you were able to enjoy family time during your stay! Our goal is to always provide the best experience for our guests; Your lovely review will be shared with our Team during morning huddle as a way to celebrate another great stay. I hope to welcome you back soon!

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommended
Stayed 3 nights in Jul 2023
Response from Stephanie Dietz | General Manager on 18 Jul 2023
Thank you so much for your wonderful review. We look forward to your next visit.

10/10 Excellent

Kristina

Stayed 1 night in Jul 2023
Response from Stephanie Dietz | General Manager on 30 Jul 2023
Thank you for the wonderful score! We are so happy you enjoyed your stay. We hope to welcome you back soon

10/10 Excellent

Adam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property, clean and quiet.
Stayed 5 nights in Jun 2023
Response from Stephanie Dietz | General Manager on 10 Jul 2023
Thank you! We hope to welcome you again soon.

4/10 Poor

Kaitlin

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Stephanie Dietz | General Manager on 10 Jul 2023
Hello Kaitlin,Thank you for reviewing our hotel. As I mentioned on all of the other channels you posted on, we take the safety of our guests as our number one priority. The closing of our pool due to a safety issue was one that could not be avoided. Thank you.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023
Response from stephanie dietz | general manager on 23 Jun 2023
Thank you so much for selecting to stay at our Residence Inn Wayne. We appreciate you taking the time to let our future guest know what to expect when staying with us.

10/10 Excellent

Jose

Travelled with family
Muy bueno
Stayed 6 nights in May 2023
Response from stephanie dietz | general manager on 4 Jun 2023
Thank you so much for selecting to stay at our Residence Inn Wayne. We hope to welcome you back again soon.

10/10 Excellent

Javier, Totowa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. Breakfast was good, staff was great and it was clean.
Stayed 7 nights in May 2023
Response from stephanie dietz | general manager on 30 May 2023
Thank you so much for selecting to stay with us. We hope to welcome you back again soon

2/10 Terrible

Amy

Travelled with family
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from stephanie dietz | general manager on 28 May 2023
We are sorry to hear that your stay with us was less than perfect. If you would like to share your comments please reach out to me at the hotel. Stephanie Dietz General Manager

10/10 Excellent

Tarrell

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I loved the fireplace, the room was modern and well thought out in design
Stayed 1 night in May 2023
Response from stephanie dietz | general manager on 28 May 2023
Thank you so much. We hope to welcome you back again soon.

6/10 Okay

Binu

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
The night we checked in, turned to be a worst night with loud voices coming from the outside across our room around 12 lasting on n off for like 2-3 hours. We were running out of bottle water, I rang up the reception to check if I can get few bottles, via room service or options to buy. The reception lady said you got to get drinking water from the market. The very next day I saw the vending machine close to the dining area when I went to eat breakfast. Was the recrption lady playing pranks with customers? I’m doubtful! Appreciate keeping responsible matured and helpful staff
Stayed 2 nights in May 2023
Response from stephanie dietz | general manager on 28 May 2023
Hello. Thank you for your review. Our Residence Inn Market is open 24 hours for guests to purchase a number of beverage and food items. Our Residence Inn brand does not offer room service. We are an extended stay focus service brand. We do not have a restaurant on property, but do offer complimentary breakfast each morning for our guests. We hope to welcome you back.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Stephanie Dietz | General Manager on 15 May 2023
Thank you for your wonderful score and for letting our future guests know what to expect when staying at our Residence Inn Wayne

2/10 Terrible

Amanny

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked it for family and it was such a big mistake. Room was not clean and had ants all around the room so my guests had to be moved.
Stayed 5 nights in Apr 2023
Response from Stephanie Dietz | General Manager on 11 May 2023
Thank you for selecting to stay at our Residence Inn. I understand that your extended family has been staying with us for many months. Since our conversation on your day of departure, we have refunded two full nights of your stay. Our team, as well as a professional exterminator has inspected the room fully and I can say with full confidence, the room free of ants and is ready to welcome another guest.

10/10 Excellent

Eliot

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I think Stephanie, Alicia and Vanessa are outstanding!! Very professional and attentive. My one complaint is that some strange characters hang out near the entrance doors smoking, etc. Makes it feel unsafe at times. Otherwise I love staying there.
Stayed 1 night in Apr 2023
Response from Stephanie Dietz | General Manager on 6 May 2023
Thank you so much for your wonderful review. We look forward to welcoming you again soon.

8/10 Good

karla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Stephanie Dietz | General Manager on 6 May 2023
Thank you for selecting to stay at our Residence Inn. We hope to welcome you back again soon.