Lake

Reviews of The Grand Tappattoo Resort, an Ascend Hotel Collection Member

3 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 182 out of 380 reviews" "
Rating 8 - Good. 132 out of 380 reviews" "
Rating 6 - Okay. 48 out of 380 reviews" "
Rating 4 - Poor. 11 out of 380 reviews" "
Rating 2 - Terrible. 7 out of 380 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Justin

Travelled with family
Liked: Amenities
The rooms were quite nice recently renovated however, the rest of the hotel seems worn out. We at the restaurant at the hotel service was good, but took too long for our food. I think they’re understaffed at this time of year.
Stayed 2 nights in Mar 2024

8/10 Good

Ronald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay away from the hustle and bustle of the city. Lake views from cabin and dining area are spectacular.
Stayed 1 night in Mar 2024

10/10 Excellent

Gina

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We had a very relaxing time. Staff are very nice and helpful. We will surely comeback during summer.
Stayed 2 nights in Mar 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Grace

Travelled with partner
The lake not so great and the pool is like not too clean
Stayed 1 night in Sep 2023

10/10 Excellent

Shehneela

Liked: Cleanliness, staff & service, property conditions & facilities
Love the location
Stayed 1 night in Jan 2024

10/10 Excellent

Shaylyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Favourite winter getaway with amazing food! We love to visit this little resort in the quiet off season. It's so peaceful. Great place to relax and enjoy delicious meals with a cozy feel and beautiful view of the lake. The staff have always been lovely. Our newly renovated room was fantastic, especially the shower. We have really enjoyed getting away for a few days each winter the last three years here and it's starting to feel like home. We always wish we could just stay here forever.
Stayed 2 nights in Dec 2023

10/10 Excellent

Kevin

Stayed 1 night in Nov 2023

6/10 Okay

Merin

Stayed 1 night in Oct 2023
Response from Nicholas on 26 Oct 2023
Hi Merin,Thank you for sharing your feedback. It is our hope you can join us in the future for an even more enjoyable experience.

10/10 Excellent

Christiane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quaint, cozy, “vintage“ character, beautiful setting, lots of ammenities
Stayed 1 night in Oct 2023
Response from Nicholas on 26 Oct 2023
Hi Christiane,Thank you for the review. We're happy you enjoyed the resorts setting and amenities. We hope to have you join us again next you are in the area.

2/10 Terrible

Keith

Stayed 1 night in Oct 2023

10/10 Excellent

Simone

Stayed 1 night in Oct 2023

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the area surrounding the resort. The free breakfast was the best ever and loved checking out the provincial parks in the area. We had an awesome time:)
Stayed 2 nights in Oct 2023
Response from Nicholas on 26 Oct 2023
Hi Kelly,We're happy to see you enjoyed your stay, including the free breakfast and local attractions. We hope to have you join us again next time your travels bring you to the area!

10/10 Excellent

Ernest

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very accommodating. Sanitary. Am going back next summer, the first week in August
Stayed 3 nights in Oct 2023
Response from Nicholas on 26 Oct 2023
Hi Ernest,Thank you for the review. We're delighted to hear you enjoyed and will be visiting us again next summer!Safe travels!

8/10 Good

Savi

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Nicholas on 26 Oct 2023
Hello Savi,Thank you for the review. We hope to have you join us again!

10/10 Excellent

Meikuan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Nicholas on 26 Oct 2023
Hi Meikuan,Thanks for the perfect review score! We always appreciate our guest feedback.

10/10 Excellent

Joe

Stayed 1 night in Oct 2023
Response from Nicholas on 26 Oct 2023
Hi Joe,Thank for for taking the time to leave us a review. We're happy to see you enjoyed your stay.Safe travels!

10/10 Excellent

NELLA, ETOBICOKE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at Tappattoo for 5 days in early October 2023. The resort is spotless clean, with comfortable accommodations, spacious rooms with soft beds, and balconies overlooking the quaint beach area. It offers canoe and kayak and paddle boat rentals. The lake is quiet with no major traffic. The staff was super friendly and accommodating. The food at the resort restaurant was truly excellent. We got free buffet breakfast as part of our stay. I would highly recommend this resort to anyone who loves the outdoors, nature trails, water sports, and general area exploration by car. It was all very lovely.
Stayed 3 nights in Oct 2023
Response from Nicholas on 26 Oct 2023
Hello Nella,Thank you for your kind words and positive feedback about your stay at our resort. We're delighted to hear that you enjoyed our accommodations, beautiful lake views, and the range of activities we offer. Our team appreciates your compliments, and we look forward to welcoming you back for more outdoor adventures and excellent dining experiences.

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely perfect for our anniversary
Stayed 1 night in Oct 2023
Response from Nicholas on 26 Oct 2023
Hi Mike,Thanks for the glowing review score. We're delighted you chose our resort for your special occasion. Happy Anniversary from all of us at Grand Tappattoo!

8/10 Good

Fred, Azusa

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Nice surroundings. Hotel could use a refresher in the halls Overal good stay
Stayed 2 nights in Oct 2023
Response from Nicholas on 7 Oct 2023
Hi Fred.Thank you for your review! We're pleased you enjoyed the pleasant surroundings and appreciate your feedback on the hallways. We're committed to enhancing your experience and hope to welcome you back soon for an even better stay.

10/10 Excellent

Marijo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This spot is a gem!
Stayed 1 night in Oct 2023
Response from Nicholas on 6 Oct 2023
Hi Marijo,Thanks for the review, we're so happy you consider our resort a gem. We look forward to having you back again next you're in the area.

10/10 Excellent

Vladimir

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Nicholas on 6 Oct 2023
Hi Vladimir,Thanks for the perfect review score. We really appreciate the feedback!Safe travels.

8/10 Good

Frank

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is located on a great waterfront property and offers activities for their guests.
Stayed 6 nights in Sep 2023
Response from Nicholas on 6 Oct 2023
Hi Frank,Thank you for the review of our resort. We're happy to see you enjoyed the waterfront and guest activities. We look forward to having you back for another stay.

10/10 Excellent

Pierre

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
😎 relaxing
So relaxing 😎
Stayed 2 nights in Sep 2023
Response from Nicholas on 6 Oct 2023
Hi Pierre,We're happy to hear you had a relaxing time at our resort. It looks like you has a wonderful vacation exploring the local attractions. We look forward to you join us again in the future!

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
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Stayed 1 night in Sep 2023
Response from Nicholas on 23 Sept 2023
Hi Mohamed,Thank you for the review. We really appreciate the feedback.We hope to have you join us again in the future!

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Too many stairs to get to the room I reserved
Stayed 2 nights in Sep 2023
Response from Nicholas on 23 Sept 2023
Hi Robert,Thank you for the review and feedback about the stairs. We do have some rooms without steps to get to them and we would be happy to try arrange for one of those accommodations on your next stay.

10/10 Excellent

Monika

Liked: Staff & service, property conditions & facilities
2nd time here! It was quiet and refreshing to be here. Kayaking was great. Close to Parry Sound if you like to visit.
Stayed 2 nights in Sep 2023
Response from Nicholas on 23 Sept 2023
Hi Monika,We appreciate you taking the time to leave us a review. Positive feedback is always encouraging to our staff. We are happy you enjoyed the kayaking and proximity to town.Looking forward to having you join us again!

10/10 Excellent

Derek

Stayed 1 night in Sep 2023
Response from Nichoals on 23 Sept 2023
Hi Derek,Thank you for the perfect review score. We're delighted you enjoyed your stay!

10/10 Excellent

Ernest

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2023
Response from Nicholas on 9 Sept 2023
Hi Ernest,Thanks for the perfect review score. We appreciate the feedback!

8/10 Good

Rachel

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The location on Otter Lake is lovely. There is a small beach and an indoor swimming pool. The room we stayed in was large, carpeted with a tv, small fridge, microwave and coffee maker. Breakfast was included in the reasonable price. The staff were friendly and helpful. The view from the breakfast room is an unobstructed view of the lake. The breakfast itself was buffet and okay. The room had a gas fireplace a comfortable bed and thankfully cotton sheets ( hate polyester) There were a few finishing touches that were missing… no plug cover for the air conditioning unit. The room was hot. The shower gave plenty of hot water but more water came out of the tap at the bottom than the basic shower head. The fan in the bathroom sounds like an airplane taking off and should be looked at.
Stayed 1 night in Sep 2023
Response from Nicholas on 6 Oct 2023
Hi Rachel,Thank you for sharing your experience at our resort. We're delighted to hear you enjoyed the picturesque location, amenities, and the friendly service provided by our staff. Your feedback regarding the room's temperature, shower, and bathroom fan noise is valuable, and we apologize for any inconvenience. We're committed to enhancing our guests' experience, and we will address these issues promptly. We hope to welcome you back soon, and your next stay will be even more enjoyable.

10/10 Excellent

Danielle

Stayed 2 nights in Sep 2023
Response from Nicholas on 6 Oct 2023
Hi Danielle,Thank you for the review, we are glad you enjoyed your stay and we look forward to having you join us again next you are in the area!

6/10 Okay

Olga

Travelled with family
it's ok, but definitely needs some TLC
It is ok, but some rooms are not updated and have carpet from 30 years ago, old, nasty and stained. The lake views are nice though. But it is hit or miss with the rooms in terms of renovation and cleanliness. Our room had not working phone, fireplace, stained old carpet and dirty bathroom when we arrived.
Stayed 2 nights in Sep 2023
Response from Nicholas on 6 Oct 2023
Hello Olga,We apologize for the inconveniences you encountered during your stay. This falls short of our standards, and we're committed to improving our room quality and maintenance. Your feedback is invaluable, and we'll ensure better experiences in the future. Thank you for your patience and understanding.

8/10 Good

Corina

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Nice resort for a short vacation
Beautiful property on a private beach, decent breakfast and good, well-priced restaurant for dinner. Our room on the 3rd floor was large and had a nice view of the lake. But the a/c had problems, just the fan was working, not the cooling system. Quite uncomfortable in the early Sept. heat. The hallway carpeting was worn out and dirty, I hope it will be replaced soon. Very helpful and friendly staff, especially at the restaurant. A good experience overall, we will be back.
Stayed 2 nights in Sep 2023
Response from Nicholas on 6 Oct 2023
Hi Corina,Thank you for your review. We're pleased you enjoyed our beautiful property, breakfast, and restaurant. Apologies for the AC issue and hallway carpet condition; we're addressing these concerns promptly. We're delighted to hear about our helpful and friendly staff. Looking forward to welcoming you back for an even better experience.

8/10 Good

katie

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2023
Response from Nicholas on 7 Oct 2023
Hi Katie,Thank you for taking the time to provide your feedback . We always enjoy hearing back from our guests!Enjoy your travels!

8/10 Good

Catherine

Travelled with partner
Liked: Amenities, property conditions & facilities
The bedroom was not ready and dirty at 5:30 PM, the hostess proposed another room (guests were still there), the third room was ready ! For the restaurant we give 4.5 stars, friendly staff and service, good food and nice view !
Stayed 1 night in Aug 2023
Response from Nicholas on 7 Oct 2023
I apologize for the initial inconvenience with the room. Thank you for your patience, and I'm glad we could accommodate you in a clean room. It's great to hear you enjoyed the restaurant experience with our friendly staff, excellent service, delicious food, and a beautiful view. We look forward to serving you again soon.

10/10 Excellent

Farshid

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Nicholas on 7 Oct 2023
Hello,Thank you for the review! We appreciate the positive feedback!

8/10 Good

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay!
Lovely two night stay. First visit. Great location and nice beach. Resort and rooms were very clean. Appreciated the complimentary breakfast and use of kayaks, canoes and pedal boats. Pool was great as well. Staff were very nice…and helpful. Definitely will be going back.
Stayed 2 nights in Aug 2023
Response from Nicholas on 7 Oct 2023
Hi Nick,We're delighted to hear you had a lovely two-night stay at our resort! We take pride in our clean facilities, beautiful beach, and attentive staff. It's wonderful that you enjoyed the complimentary breakfast and our recreational amenities. We look forward to welcoming you back for another great experience soon. Thank you!

8/10 Good

Eric

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Aug 2023
Response from Nicholas on 7 Oct 2023
Hi Eric,Thanks for the review. We always enjoy seeing our guests feedback.Safe travels!

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lake, lake toys pool and sauna great. We will be back!
Stayed 1 night in Aug 2023
Response from Nicholas on 30 Aug 2023
Hi Barbara,Thank you for the review. We appreciate your kind comments and cant wait to have you join us again!Safe travels!

10/10 Excellent

James

Liked: Staff & service, amenities, property conditions & facilities
On water with boats etc you can use, nice beach. Restaurant was good and service is great! Rooms are all decorated nicely and we used the heated pool as well. Will come back
Stayed 2 nights in Aug 2023
Response from Nicholas on 23 Aug 2023
Hello,Thank you for taking the time to leave us a review. We are happy to see you enjoyed your stay! Looking forward to having you join us again in the future.

8/10 Good

Kelsey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an amazing family vacation.
Stayed 2 nights in Aug 2023
Response from Nicholas on 17 Aug 2023
Hi Kelsey,Thank you for the kind review. We really appreciate you taking the time and we hope to have you join us again!

8/10 Good

Petra

Stayed 2 nights in Aug 2023
Response from Nicholas on 6 Oct 2023
Hi Petra,Thanks for the great review! We appreciate you taking the time to provide feedback.

8/10 Good

Steve

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We, a family of four, had a pleasant stay. Although the room appears a bit worn and could use some updates, the resort was generally serene, tranquil, and clean. The well-maintained beach and indoor pool delighted the kids. However, the restaurant dinner didn't live up to our expectations considering the price and waiting time. Our food seemed to have been under the warming lights for a while, resulting in dry entrées. If you're seeking a summer weekend escape with your children, this is a wonderful choice.
Stayed 1 night in Aug 2023
Response from Nicholas on 17 Aug 2023
Hi Steve,Thank you for taking the time to provide your feedback. We really appreciate it. I would like to apologize for your food not meeting your expectations - we will continue to work with our culinary team to improve our services. We are happy to see you did enjoy the stay overall, and would love a chance to have you back in the future!

10/10 Excellent

jinru

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Nicholas on 17 Aug 2023
Hi Jinru,Thank you for the perfect review score. We really appreciate your feedback.

8/10 Good

Melanie

Liked: Staff & service
Stayed 3 nights in Aug 2023
Response from Nicholas on 17 Aug 2023
Hi Melanie,Thank you for the review. We hope you enjoyed your time at the resort!

10/10 Excellent

Kris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Nicholas on 4 Aug 2023
Hi Kris,Thanks so much for the review. We appreciate you taking the time to let us know about your stay!

10/10 Excellent

Mathivannan

Stayed 2 nights in Jul 2023
Response from Nicholas on 4 Aug 2023
Hi Mathivannan,Thanks you for taking the time to leave us a review. We appreciate the feedback and hope to have you join us again in the future!

6/10 Okay

Malaurie

Travelled with family
Liked: Amenities, property conditions & facilities
The location is great! The staff is friendly overall. The restaurant staff is scarce and not very attentive for the breakfast. The beach is nice, the equipment is in decent shape. The room’s cleanliness was ok. Lots of spiders webs and the floors weren’t clean. Overall it was enjoyable.
Stayed 3 nights in Jul 2023
Response from Nicholas on 4 Aug 2023
Hello Malaurie,Thank you for the review. We appreciate the feedback - and we will continue to work to ensure we recruit more restaurant staff and ensure they are well trained. We will also bring your concerns regarding your accommodations to our housekeeping department.We hope to have you join us again in the future!

10/10 Excellent

Yahya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was more than I expected. I took my wife for her birthday for 3 days and it was one of our best experiences.
Stayed 3 nights in Jul 2023
Response from Nicholas on 4 Aug 2023
Hi Yahya,We're delighted to hear you had a great experience here for your wife's birthday. It's so nice to hear abut our guests positive experiences and we thank you for taking the time to share with us.

10/10 Excellent

Daniel, Toronto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place to enjoy the lake. Quiet and well maintained property with excellent private beach. Very friendly and helpful staff made the stay very comforting.
Stayed 1 night in Jul 2023
Response from Nicholas on 4 Aug 2023
Hi Daniel,Thank you for the review. We're happy to see you enjoyed your stay. I will be sure to pass on your kind comments to our staff as I know they serve as great encouragement. We hope to have you join us again!