Front of property

Reviews of Hyatt Centric Park City

4 out of 5
Hyatt Centric Park City
3551 North Escala Court, Park City, UT

Reviews

9.0

Wonderful

Rating 10 - Excellent. 360 out of 521 reviews" "
Rating 8 - Good. 96 out of 521 reviews" "
Rating 6 - Okay. 32 out of 521 reviews" "
Rating 4 - Poor. 19 out of 521 reviews" "
Rating 2 - Terrible. 14 out of 521 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Christy

Stayed 5 nights in Dec 2023

10/10 Excellent

Xin

Stayed 4 nights in Dec 2023

10/10 Excellent

Renee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Suite was clean and staff quick to respond when had question.

10/10 Excellent

Steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hyatt Centric Park City was a very enjoyable stay, the room was elegant, clean and cozy. The staff was friendly and very helpful, the hotel and grounds was well maintained. The wife and I stayed here for our 44th Anniversary and could not have picked a better place. Thank you Hyatt Centric Park City for the exceptional stay.
Stayed 2 nights in Oct 2023

8/10 Good

Isabel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk people were so extremely nice!
Stayed 1 night in Oct 2023

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property nestled in the mountains. We enjoyed a very spacious king suite. Couldn’t be happier with the room. A lot of dining options walkable from the hotel. Really enjoyed the pool and sauna too. Very comfortable stay!
Stayed 3 nights in Sep 2023

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
solid wood doors, private, upscale and nice areas to walk around here.
Stayed 1 night in Sep 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

zhao

Liked: Cleanliness, staff & service, property conditions & facilities
Great property great staff
Stayed 1 night in Jul 2023

2/10 Terrible

Cecilia

Stayed 2 nights in Jun 2023

6/10 Okay

Robert

Liked: Cleanliness, staff & service
Stayed 1 night in May 2023

10/10 Excellent

Mark

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything and everyone was great there.Would recommend.
Stayed 5 nights in Apr 2023

10/10 Excellent

marlene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Chair lift right outside. Great staff. Extremely convenient.
Stayed 4 nights in Feb 2023

10/10 Excellent

Kevin

Stayed 3 nights in Feb 2023

10/10 Excellent

Chi

Stayed 3 nights in Dec 2022

10/10 Excellent

Christian

Stayed 2 nights in Dec 2022

8/10 Good

Richard

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beds
Love the hotel. Only issue was comfort of the beds. Beds were very hard and covers were thin and not very warm.
Stayed 2 nights in Sep 2022

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 2 nights in Sep 2022

4/10 Poor

Ruben

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Fire alarms went off at 2:00 am during my stay with no actual fire. Other than this the stay was great.
Stayed 2 nights in Sep 2022

8/10 Good

Angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

10/10 Excellent

Andrew

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice design and property.
Stayed 1 night in Aug 2022

10/10 Excellent

Karen

Stayed 1 night in Aug 2022

6/10 Okay

Holly

Stayed 1 night in Jul 2022

10/10 Excellent

Wade J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place. Will go again
Stayed 1 night in Jul 2022

10/10 Excellent

Marlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful resort in Park City. The service was great and all of the staff was awesome! Terrific location too!!
Stayed 1 night in Jul 2022

10/10 Excellent

Tatym

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved!
Stayed 1 night in May 2022

6/10 Okay

Joyeta

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Average
Stayed 3 nights in May 2022

10/10 Excellent

Anthony, Lehi

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Awesome property, pool was very nice and room was clean and nice
Stayed 1 night in May 2022

10/10 Excellent

christopher j

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice ski trip
Beautiful resort with friendly staff. Our kids loved the game room and DVD rental machine. Bummer that the ski lift to the hotel wasn't working, so had to take a shuttle to main base.
Stayed 4 nights in Mar 2022

10/10 Excellent

david

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome location in the canyons
Stayed 6 nights in Feb 2022

8/10 Good

Vickie

Business traveller
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
First trip to Park City, Hyatt Centric.
Overall stay was good. Mask was mandated but many patrons did not abide by the rules and it was not enforced. The bathroom toilet rocked a bit. The shower door was not completed hinged properly. The room would creek and make noises all night. Strange! Service was good. Everyone was very friendly and helpful. The staff always had on their masks. The rooms were nice and the hallways were well lit. Hotel had nice decor and felt warm and inviting. The ski rental shop on the 2nd floor was super convenient. The shuttle service was greatly appreciated and made getting around to the lifts and into Main Street very easy. Overall, a great stay at Hyatt Centric PC. We would come again.
Stayed 3 nights in Jan 2022

10/10 Excellent

Shawna

Stayed 3 nights in Jan 2022

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fub
Stayed 1 night in Jan 2022

10/10 Excellent

Will

Stayed 2 nights in Aug 2021

10/10 Excellent

Keith

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Nice upgrade upon arrival and chocolate-covered strawberries for our 50 wedding anniversary.
Stayed 3 nights in Nov 2021

10/10 Excellent

Brandon, Pheonix

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extraordinary in all aspects. Incredible staff.
Stayed 3 nights in Nov 2021

10/10 Excellent

Rosalia

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great!
Stayed 1 night in Oct 2021

10/10 Excellent

Wei

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the location, and the architecture style - it's warm and classic
Stayed 3 nights in Sep 2021

2/10 Terrible

FEDERICO

Travelled with partner
Liked: Amenities, property conditions & facilities
Las sábanas estaban rotas. Imperdonable e inconcebible. Tengo fotos para adjuntar.
Stayed 1 night in Sep 2021

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spot. Great prop
Stayed 1 night in Sep 2021

10/10 Excellent

judith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful in everyway.
Stayed 1 night in Sep 2021

8/10 Good

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021

2/10 Terrible

Janna

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Terrible Customer Service
Booked this hotel for a business retreat. We had 12 rooms for 12 couples reserved under the couples' names. The hotel had issues checking everyone in and even told 1 couple they didn't have a room when they actually did. Then they tried to charge the individuals instead of the card I put on file to charge! It was a total embarrassment. The hotel should have called my number if they had questions. Not hotels.com fault, but the hotel's fault. They also wanted to charge 1,000 for a conference room!! even though we bought so many rooms.
Stayed 1 night in Aug 2021
Response from Barbara on 19 Aug 2021
Dear Janna, We are sorry for the challenges you had with your retreat. Unfortunately we were un aware that you have a group of rooms and therefore you did not get the attention needed. Please feel free to call our sales department for any special needs. We hope to see you again!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing 1 night stay
Overall, a great hotel. Comfortable, nicely appointed room with a lovely view; large bathroom with separate tub/shower (shower pressure not great). Pleasant staff. Great pool/sauna/fitness. Lovely location, though new condo construction going on nearby. Dining room staff was strained - few staff handling everything. Limited tables outside.
Stayed 1 night in Jul 2021
Response from Barbara on 19 Aug 2021
Thank you for taking the time to share your experience with us. We are glad you enjoyed your stay and hope to see you again soon!

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home away from home
This hotel is new, well maintained, and staffed by casual, yet dedicated employees doing more for less in these days of covid. The property is exceptionally comfortable amidst many others designed to serve the ski clients with lift convenience. We can only hope the people who chose this hotel respect the original condition. We would like to return.
Stayed 1 night in Jul 2021
Response from Barbara on 19 Aug 2021
Thank you for taking the time to share your experience! We are so glad you enjoyed your stay. Staff is doing the snow dance for this winter!

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I have to say for almost $400 a night I shouldn't have to drive down a mud covered road and have to clean my car after every time I come back to my room. My car is literally covered in mud. Then to be bombarded by valet people begging me to let them take my car and park it. So unprofessional! If the road to your hotel is in such bad shape you shouldn't be filling rooms. Worst hotel experience I have had in years!
Stayed 1 night in Jul 2021
Response from Barbara on 19 Aug 2021
I apologize for the late response. We are sorry that the construction caused a problem for you. Since your stay we have worked with them to keep that area in better shape. Thank you for sharing with us~

10/10 Excellent

elizabeth u., brentwood, ca, us

Liked: Cleanliness
Terrific facilities and services
Loved it. My only complaint is that no one responded to my questions via Vrbo re checkin process and no phone number was provided. But the staff was terrific, room was terrific, location exquisite.
Stayed 7 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel and staff were great, property has a good winter location, summer activities take a drive. Construction at next door properties caused minor driving delays but were super noisy early, even on the weekend. I get the construction season may be short there so its understandable but future guests should be aware.
Stayed 2 nights in Jun 2021
Response from Barbara on 28 Jun 2021
Thank you for sharing your experience with us! We agree once the Pendry construction is complete and the new boardwalk is complete it will be a much better arrival/departure experience!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NA
Stayed 2 nights in Jun 2021
Response from Barbara on 17 Jun 2021
Thank you for taking the time to share your experience with us! We hope to see you again soon!