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Reviews of The Element Hotel

The Element Hotel
3 Rue d'Aix, Paris, Paris

Reviews

6.8
Rating 10 - Excellent. 150 out of 966 reviews" "
Rating 8 - Good. 358 out of 966 reviews" "
Rating 6 - Okay. 276 out of 966 reviews" "
Rating 4 - Poor. 116 out of 966 reviews" "
Rating 2 - Terrible. 66 out of 966 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

Reviews

6/10 Okay

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
:/
I chose the element for its good price and good location, it was quite a nice hotel, the entrance towards the reception is beautiful there's a lift to the rooms and overall not so bad. However being summer in Paris the room was super hot in temperature with no chance for air to blow in, the Air Conditioning / Climate control was broken and we were told that it would be looked at but was never sorted we spent 3 nights struggling to sleep and be in comfort. And the water from the taps at the coldest was still lukewarm....
Stayed 3 nights in Jul 2020

4/10 Poor

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Bad smell in the carpets, super small and very old building with no renovation.!
Stayed 2 nights in Mar 2020

2/10 Terrible

Wei

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
The shower smelled like urine. It’s floor was dirty. AC was blowing dust that we had to wear a mouth cover to be able to breath. The hotel wanted us to pay a commission when checking in. I thought I had paid everything. A horrible place to stay.
Stayed 4 nights in Mar 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Great location, friendly staff, nice hotel but was very hot in the room I was in could not get aircon working properly.
Stayed 5 nights in Feb 2020

4/10 Poor

Lynette L.

Liked: Cleanliness
Below standards
The bathroom was very cramped. I had to walk around tge toilet to get to the sink. Only two people with luggage couod fit in the lift/elevator at a time. The walls were very thin and the noise level high at night. One night I smelled a bad order like dead mice.
Stayed 3 nights in Jan 2020

2/10 Terrible

element

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible my room what’s almost one block away from hotel: it did not have a phone. Noisy could not even sleep. I had to complain about my neighbors having sexual for hours non stop and I had my child with me. They charged me a hotel fee and never clean my room.
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2020

2/10 Terrible

Monica L.

Disliked: Cleanliness
Would not recommend
I would not recommend this hotel to anyone. This was one of the worst hotels I've ever stayed in and Intravel often. The female receptionist was extremely rude at check in. There is no standard of customer service. At one point the receptionist stood around having what was clearly a personal conversation with two other ladies while we waited for assistance and then acted like she was annoyed she had to stop to assist me. The hotel looks much better in the pictures than when you get there. Also the elevator is so small, after checking in we had to ride up one at a time with our luggage and we are just average size. It says it fits 4 people but that's with no bags and almost all touching. Don't bother upgrading to a suite. The suite had no stand up shower, only a tub (a nice one) out in the room. The rooms also had an odor. We don't know if it was coming through the vents but when we came back from touring it smelled like someone took a huge crap in the room. Everyone said theirs smelled like that as well. It was just an overall bad experience and I would never go back to this hotel.
Stayed 3 nights in Jan 2020

10/10 Excellent

Tage

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
Excellent hotel and value for money. The receptionists were extremely helpful and especially the one on Sunday 26/1 was exceptional. Thx for a wonderful stay.
Stayed 2 nights in Jan 2020

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Jan 2020

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness
Unless you are budget driven, this is not a standard 3 star hotel. Look elsewhere. Otherwise, it might work if you just need to go to crash at night. For that, it meets the purpose. Please have realistic expectations and cultural awareness. Bathroom is smaller than the size of a cruise ship stateroom bathroom. Be aware of space. It has a tiny elevator for those who cannot take stairs. Quiet area but not centric. Lots of walking. Front desk is friendly.... stay away from cleaning crew. Most definitely will not repeat the stay.
Stayed 3 nights in Dec 2019

8/10 Good

jerome

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel. Friendly reception. Comfortable room. Good breakfast.
Stayed 3 nights in Dec 2019

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is quaintly located in a central area of Paris, France close to many shops, cafes, transportation. The one concern I had during my stay at the Element Hotel was their substandard housekeeping practices. Unfortunately, I lifted up the bed sheets in the hotel room I was given and uncovered a large noticeable yellow urine stain on my bed sheets. Meanwhile, I complained to the front desk staff and was informed the bed sheets are changed every three days. I was not compensated in any way by the hotel considering my dreadful experience.
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The staff was very friendly and it was close to the train which takes about 10-15 mins to get to the center of Paris.
Stayed 4 nights in Dec 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
The room I was assigned looks like motel rooms in terms of comfort. However, the decoration was original
Stayed 4 nights in Nov 2019

6/10 Okay

james

Liked: Cleanliness, staff & service, room comfort
Terrible place to stay in Paris
Upon arrival the huge apartment I had paid for turned out to be down the block in another building. You needed two passwords to get through two different gates, only to walk into a tiny courtyard overflowing with smelly trash bins. Had to step around these to get to your front door. Loud neighbors. Music blasting. TV loud. Shady characters drinking beer & smoking. Right at the first gate. Not hotel guests I don’t think, but regular residents. The apartment itself was divided by a long concrete stairwell, bathroom at bottom, bedroom top. In the middle of the night, sleepy, needing to go to the bathroom I was afraid of falling down the stairs. The views out the windows were not “city views” but opened up to bird droppings on a shingle. There was no way I was staying here five days. I immediately went down the street to the hotel itself, demanded another room, a hotel room. In the hotel. They good naturedly complied, very understanding. I was given in turn a room that was 1/4 of the size I had already paid for a two story apartment. There was no way they were of equal value. I feel like I was ripped off. But I had just travelled across France to get to Paris, was tired, wanted to rest. The new room was a tiny box. The shower sprayed out onto a concrete floor with a drain. No room. Staff downstairs was kind & helpful. The view looked over a pleasant courtyard. Location close to bistros al& bars. But the size of the room and terrible condition/ lay out of apartment was rank.
Stayed 5 nights in Nov 2019

8/10 Good

Eduardo

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019

10/10 Excellent

Mirela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service, room comfort
Mixed experience but a nice little hotel overall.
I stayed for two nights at The Element Hotel which was pretty well located, around a 15 minute walk from Bastille and close to the metro stations. The staff at the hotel were friendly and the check in process was fine, however I found the room itself to be much smaller than expected and noisy - the walls are paper thin. I didn't include breakfast with my booking however the hotel provides pastries in the reception area which are freshly baked each morning - a nice touch for guests to enjoy on the way out the door.
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Element Hotel was in a good location, a couple blocks from metro on a quiet street that looks odd but was fine & safe. The hotel is as described & shown. Clean and neat with nice breakfast. Nice European style ( small) rooms with TV. Has elevator/lift.
Stayed 4 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service
Comfortable quiet location. Our room met our needs but was not a traditional hotel room. It was more like a room rental in a home.
Stayed 3 nights in Oct 2019

4/10 Poor

Barbara

Travelled with group
Liked: Cleanliness, staff & service
We booked twin beds , which we didn’t get we had one double bed and one bunk bed . Also very noisy above us . Wouldn’t stay there again
Stayed 2 nights in Oct 2019

8/10 Good

CBM, Toronto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Excellent staff members, very helpful and nice. Very good English. Always there if you need them.
Stayed 2 nights in Sep 2019

8/10 Good

L B

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2019

8/10 Good

James

Travelled with group
Liked: Staff & service, room comfort
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First thing is the great location. Canal St Martin and Le Marais are excellent nightlife districts so great evening meals and casual drinks are easy to come by. Much better than charging around on the metro all evening looking for a good bite or paying tourist trap prices. I booked this property last minute after another local hotel cancelled my reservation just 3 days before the trip. Needless to say my nerves about jumping into a reservation were settled upon arrival with an incredibly warm greeting from Nick! Lots of football chat and local reccomendations ensued. Incredibly generous hosting. Sure the rooms are a little small, but it's Paris, what do you need other than a bed, a shower and a kettle? They are smartly decorated and the bed was reaaaally comfortable leading to oversleeping at leat once. A great stay and will likely stay again on a weekend away to come!
Stayed 3 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming cozy hotel
We picked the element for a last minute one night stay after a bad experience with an Airbnb. The Element has a unique charm and was very comfortable. Staff was very helpful and friendly.
Stayed 1 night in Sep 2019

2/10 Terrible

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Very friendly staff. I booked a room for four adults. However, I got one double bed, I had no choice other than accepting it. My brother and I ended up sleeping on the floor. It was a terrible experience. I believe, I will not use cheap tickets app for my future reservations.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Sep 2019

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the metro. Small boutique hotel with great facilities and very clean. No complaints !
Stayed 1 night in Aug 2019

2/10 Terrible

Yehuda

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

2/10 Terrible

ARM R

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the bad hotel ever I stray .
Stayed 2 nights in Aug 2019

6/10 Okay

Razvan

Liked: Cleanliness, staff & service
Great staff, cl3an room, noise issue
The staff is amazing, very helpful, the rooms are clean and tidy, the bathrooms are being separated by sliding doors with no privacy, the sound can be transferred from one room to another as walls are so thin as you will hear your the conversations from the other rooms. Area is very doggy and looks bad but you have metro station and plenty of markets around that area. All the restaurant in that area are expensive and bad though!
Stayed 2 nights in Aug 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
My family and I just stayed in this hotel this past week. The staff is great and very helpful. The street where the property is located on is out of the way and pretty far from major tourist spots. It takes two metro stops to get around. The rooms are not what they look like in the pictures. They are tiny and not much room for bags etc. They are clean however, and the bathroom was decent. The property needs major renovation. Its not in the best condition.
Stayed 3 nights in Aug 2019

10/10 Excellent

Eric Maicon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelent hotel, great WIFI, great furnitures.
Excelent hotel, great WIFI, great furnitures (besides that it is everything black). In a bit isolated neiborhood, but nothing to worry about.
Stayed 5 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Was only within a short walk of the metro which made it easy
Stayed 4 nights in Aug 2019

10/10 Excellent

JamesKininmonth, Liverpool

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my girlfriend stayed here for 2 nights, the staff were very helpful, we needed 2 travel adapter plugs and they gave them to us free of charge, they helped us out with directions and were the most polite staff I’ve ever experienced in any hotel. If I could rate this out of 5 I would give it a 10. It’s situated near every attraction, at most being 30 mins away on the metro which isn’t bad as the trains are like every 2 mins. There are 2 metro stations very close to the hotel ‘Republique’ and ‘Goncourt’. We was able to visit every attraction in the very little time we had in Paris, thanks to our hotel being so close to these. The rooms were actually big, the bed was very comfortable and so clean, there was not a spec of dust anywhere. The bathroom was huge with the most amazing shower ever (I wish I had one at home) .. honestly, this is the best hotel in Paris, make sure you stay here, you won’t be disappointed.
Stayed 2 nights in Aug 2019

10/10 Excellent

Natalia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super clean hotel in the heart of Paris
The hotel is super clean and comfy. Provides everything you need during your stay. The staff was very helpful and friendly. The room was a little bit small but good enough for few days. Hotel is situated in very nica area. Lots of restaurants, bars, cafes. Also very close to 2 metro lines. Definitely would stay there again
Stayed 4 nights in Aug 2019

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2019

6/10 Okay

Anne

Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
This hotel is perfect if you are on a budget and just need a hotel for a couple of nights. Me and my boyfriend stayed here whilst travelling around Europe and it was better than we expected. The location was good if you are willing to travel via the metro (this was a 5 minute walk away). There are loads of restaurants and supermarkets in the surrounding area. In terms of comfort, we had a really good nights sleep, the bed was super comfy! However, if you’re looking for something a bit more fancy, then this probably isn’t the place for you.
Stayed 3 nights in Jul 2019

6/10 Okay

shehryar

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
100% perfect little room for my brief stay in Paris....would recommend to anyone
Stayed 2 nights in Jun 2019

8/10 Good

Moha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gap on offer between hotels.com on the website and the hotel. This has to be adjusted asap. The rest is just ok.
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveller

Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Stayed 3 nights in Jun 2019

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room and bath are very small and it would not be a good choice for someone who is larger, sharing, or there for a long stay if you enjoy spending time in your room. I enjoyed it for the night that I stayed
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019