Suite, 1 Double Bed, View (Duplex) | Hypo-allergenic bedding, pillow-top beds, in-room safe
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Reviews of Pullman Paris Centre-Bercy

4 out of 5
Pullman Paris Centre-Bercy
1 rue de Libourne, Paris, Paris

Reviews

9.0

Wonderful

Rating 10 - Excellent. 624 out of 1002 reviews" "
Rating 8 - Good. 286 out of 1002 reviews" "
Rating 6 - Okay. 64 out of 1002 reviews" "
Rating 4 - Poor. 15 out of 1002 reviews" "
Rating 2 - Terrible. 13 out of 1002 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

horacio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel located outside main city landmarks (around 15 minutes by car) e Excellent staff ! Roomy rooms witch it is plus for us in Paris. Price-value great. Have a nice restaurant area nearby with plenty choices.
Stayed 2 nights in Apr 2024
Response from Céline - Guest Experience Manager on 18 Apr 2024
Thank you for this lovely review:)We hope to welcome you again!Sincerely

10/10 Excellent

preeti

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Céline - Guest Experience Manager on 18 Apr 2024
Thank you Preeti for this oustanding rating:)See you soon!

10/10 Excellent

Mandeep

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel and kids loved
Stayed 1 night in Mar 2024
Response from Céline - Guest Experience Manager on 18 Apr 2024
Dear Mandeep, Thank you for taking the time to share your experience following your stay.Hope to welcome you again

8/10 Good

ELIZABETH Gwenan

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient, pleasant
Stayed 3 nights in Jan 2024
Response from Céline - Guest Experience Manager on 30 Jan 2024
Thank you Elisabeth :)Hope to welcome you again !Have a lovely day

10/10 Excellent

James

Stayed 2 nights in Jan 2024

10/10 Excellent

Lauren, Shenandoah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wonderful. So kind and helpful. Having everything I need in Bercy Village made this exceptional location for a senior citizen.
Stayed 6 nights in Dec 2023
Response from Céline - Guest Experience Manager on 16 Jan 2024
Thank you Laureen for your sweet message following your stay with us.Your satisfaction is our greatest reward, Best regards,

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was excellent. The hotel has a very cool vibe. Breakfast was fantastic. Pool and spa are lovely. Bar is a nice place to hang out. I would certainly book again.
Stayed 3 nights in Nov 2023
Response from Céline - Guest Experience Manager on 30 Nov 2023
Thank you very much Scott for this amazing review:)We hope to welcome you againBest regards,

10/10 Excellent

Jane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were lovely, so helpful.
Stayed 1 night in Nov 2023
Response from Céline - Guest Experience Manager on 30 Nov 2023
Thank you Jane :)Hope to see you soon

4/10 Poor

Rosa

Liked: Staff & service
Disliked: Cleanliness
Two mornings there was loud noise from the upper floors as they were remodeling and we could not sleep in as planned.
Stayed 4 nights in Nov 2023
Response from Céline - Guest Experience Manager on 30 Nov 2023
Dear Rosa, We thank you for taking the time to share your experience following your stay with us.We present our sincerest apologies for the desagrements caused by the construction work.We hope to get the opportunity to welcome you in the future to earn your trust back.Best regards,

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All was perfect! Room was clean and comfortable. Only thing was we had some issue during payment. They made a wrong payment and had to spend 10mins during check-out to solve it.
Stayed 2 nights in Nov 2023
Response from Céline - Guest Experience Manager on 30 Nov 2023
Thank you very much for this oustanding review:)See you soon !

10/10 Excellent

David

Stayed 1 night in Oct 2023
Response from Céline - Guest Experience Manager on 30 Nov 2023
Thank you David, Have a lovely day:)Best regards,

8/10 Good

Jillian

Stayed 2 nights in Oct 2023
Response from Céline - Guest Experience Manager on 16 Oct 2023
Thank you Jillian,We are glad to read that your have enjoyed it.We hope to welcome you again for your next trip in Paris !Best regards,

10/10 Excellent

TADAHIKO

Stayed 3 nights in Sep 2023
Response from Céline - Guest Experience Manager on 30 Oct 2023
Thank you Tadahiko :)See you soon!

10/10 Excellent

Mann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was absolutely great except I did not get my junior suite & upgrade was on duplex which was too nice but holes in the carpet & too much of curtains. Overall lovely
Stayed 1 night in Sep 2023
Response from Céline - Guest Experience Manager on 11 Sept 2023
Dear Mann, We thank you for taking the time to share your experience following your stay with us.Your feedback is very precious for us to improve our quality of services.We hope to welcome you in the future, Best regards,

10/10 Excellent

Sysylia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this place. Safe, quiet, and convenient. By metro (one minute walk from the hotel), the Lourve was 20 min and Eiffel Tower 30 min. Very easy to go (just one transfer needed). Bercy village is so adorable with lots of yummy places to eat. My kids haven’t stopped talking about Bercy village. Room is clean, pillows were perfect (firm), shower pressure was amazing. Only complaint was even with AC, the room felt warm at night. I would have loved to have been a little closer to all the action of Paris, but for the price, this was a happy compromise.
Stayed 5 nights in Aug 2023
Response from Céline - Guest Experience Manager on 31 Aug 2023
Dear Sysylia, We thank you for taking the time to share your experience following your stay with us.We are glad to read that your have enjoyed it.We hope to welcome you again for your next trip in Paris !Best regards,

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to subway, great shopping and eating area nearby.
Stayed 2 nights in Aug 2023
Response from Céline - Guest Experience Manager on 31 Aug 2023
Dear Scott, Thank you very much for this amazing review.Your satisfaction is our greatest reward!We hope to welcome you again in the future:)Sincerely,

10/10 Excellent

Wing Yin

Stayed 4 nights in Aug 2023
Response from Céline - Guest Experience Manager on 28 Aug 2023
Thank you Wing yin for this amazing review:)Hope to see you soon

10/10 Excellent

George

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2023
Response from Céline - Guest Experience Manager on 28 Aug 2023
Thank you very much George:)Hope to welcome you again

10/10 Excellent

M

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from Céline - Guest Experience Manager on 28 Aug 2023
Thank you M :)See you soon,

8/10 Good

Sangtaek

Stayed 3 nights in Aug 2023
Response from Céline - Guest Experience Manager on 11 Sept 2023
Thank you Sangtaek for this lovely review:)Hope to see you soon,

8/10 Good

Dianqing, Cheshire

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Romain - Front Office Manager on 16 Aug 2023
Dear Mr Dianqing,We thank you for taking the time to share your experience following your stay with us.Your feedback is very precious for us to improve our quality of services.We hope to welcome you in the future, Best regards,

10/10 Excellent

Opeyemi

Liked: Property conditions & facilities
Stayed 4 nights in Aug 2023
Response from Romain - Front Office Manager on 16 Aug 2023
Dear Mr Opeyemi,Thank you very much for this amazing review.Your satisfaction is our greatest reward!We hope to welcome you again in the future:)Sincerely,

10/10 Excellent

Antony

Stayed 1 night in Aug 2023
Response from Romain - Front Office Manager on 16 Aug 2023
Dear Antony,Thank you very much for this amazing review.Your satisfaction is our greatest reward!We hope to welcome you again in the future:)Sincerely,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2023
Response from Romain - Front Office Manager on 16 Aug 2023
Dear Guest,Thank you very much for this amazing review.Your satisfaction is our greatest reward!We hope to welcome you again in the future:)Sincerely,

8/10 Good

Rowena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little further out than I’d hoped and the train stopped at 11pm. Took about 1 hr to get back from Paris centre. Hotel staff and facilities brilliant though. Very comfortable and friendly.
Stayed 4 nights in Jul 2023
Response from Romain - Front Office Manager on 16 Aug 2023
Dear Rowena,We thank you for taking the time to share your experience following your stay with us.Your feedback is very precious for us to improve our quality of services.We hope to welcome you in the future, Best regards

8/10 Good

kamyar Mirzazadeh

Liked: Cleanliness, staff & service, property conditions & facilities
don't like it's breakfasts
Stayed 4 nights in Jul 2023
Response from Romain - Front Office Manager on 16 Aug 2023
Dear Mr Mirzazadeh, We thank you for taking the time to share your experience following your stay with us.Your feedback is very precious for us to improve our quality of services.We hope to welcome you in the future, Best regards

10/10 Excellent

Michael W, Redkey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great property with GREAT STAFF. Very friendly and responsive.
Stayed 7 nights in Jul 2023
Response from Romain - Front Office Manager on 16 Aug 2023
Dear Michael W, Thank you very much for this fabulous review.We are very happy to have participated in the success of your stay.We look forward to welcoming you again very soon,Have a lovely day,

10/10 Excellent

Yukako

Stayed 1 night in Jul 2023
Response from Romain - Front Office Manager on 19 Aug 2023
Dear Yukako,We thank you for taking the time to share your experience following your stay with us.We are glad to read that your have enjoyed it.We hope to welcome you again for your next trip in Paris !Best regards,

6/10 Okay

FELIPE

Travelled with family
Liked: Cleanliness, staff & service
Average hotel
Stayed 5 nights in Jul 2023
Response from Céline - Guest Experience Manager on 26 Jul 2023
Dear Felipe, We thank you for taking the time to share your experience following your stay with us.We are truly sorry that your experience did not meet your expectations.At Pullman we strive to provide our guests with a high standard service, also I would be highly grateful if you agree to tell me how we could have made your last stay even more memorable.Your feedback is very precious; it will help us to improve our services.SincerelyCéline - Guest Experience Managerceline.girault@accor.com

10/10 Excellent

Kamal

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Probably one of the best hotels stays we have ever had. It was mine and my wife’s 20 year wedding anniversary. The hotel upgraded us to a suite on the 10th floor for free with two separate areas for our 2 children. It was simply amazing. We will tell all our friends and be back. Kamal and Ruby Lidder from Canada.
Stayed 2 nights in Jul 2023
Response from Céline - Guest Experience Manager on 24 Jul 2023
Dear Kamal and Ruby, It was a real pleasure to welcome you for this special event.We look foward to welcome you again:)

6/10 Okay

Makram

Travelled with family and small children
Nous avons passé un séjour de 4 jours à cet hôtel. Nous avons eu un accueil super . Toutefois la climatisation laisse à désirer nous avons du changer de chambre trois fois au final nous avons fini avec deux ventilateurs dans notre chambre. L’employé Jeremy avec son attitude négative et d’une façon hautaine nous a simplement dit vous devez vous y faire c’est ça la France nous n’avons pas les mêmes standards qu’en Amérique!!! Il nous parlait en regardant ailleurs comme si nous étions des moins que rien! Lorsque mon conjoint lui a fait la remarque il nous a regardé dans les yeux!!! D’autre employés ont même ris de nous puisqu’on avait un accent Québécois!!!! J’ai trouvé cela très spécial comme attitude et très décevant pour un hôtel 4 Etoiles! Toutefois nous avons eu un service impeccable au bar avec la SUPER MANON DT ANDERAMANE. Ils ont été super sympa souriants disponible et agréable. Vous devez absolument goûter au mojito de Manon c’est une vraie experte. Merci. Vous deux vous avez été le point positif de notre séjour à l’hôtel. Ne changez surtout pas ( les breuvages 😉 petit indice pour nous reconnaître)
Stayed 4 nights in Jul 2023
Response from Céline - Guest Experience Manager on 24 Jul 2023
Cher Makram, C'est avec une attention toute particulière que j'ai pris connaissance de votre expérience au sein de notre établissement.Nous vous présentons nos plus sincères excuses. Sachez que cela ne reflète pas la qualité de notre établissement et notre Direction a été informé.Vos remarques nous sont très précieuses et nous espérons avoir l'opportunité de vous accueillir de nouveau afin de regagner votre confiance.N'hésitez pas à me contacter directement lors de votre prochain passage à Paris.Je reste à votre entière disposition, Cordialement,

8/10 Good

SHIRLEY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Céline - Guest Experience Manager on 18 Jul 2023
Thank you Shirley, We hope to see you soon:)Best regards,

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Céline - Guest Experience Manager on 13 Jul 2023
Thank you Maria for this oustanding rating:)Hope to see you soon!Sincerely,

8/10 Good

Sumit

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable stay.
Stayed 2 nights in Jun 2023
Response from Céline - Guest Experience Manager on 13 Jul 2023
Thank you Sumit Le!Have a lovely day,

8/10 Good

Henrik

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Nice, clean and effective
Business stay. Nice, clean and effective. Close to Bercy Village with shops and restaurants
Stayed 1 night in May 2023
Response from Céline - Guest Experience Manager on 2 Jun 2023
Dear Henrik, Thank you very much for taking the time to share your experience following your stay with us.We hope to see you soon ;)Have a lovely day, Céline - Guest Experience Manager

2/10 Terrible

Mina

Stayed 1 night in May 2023
Response from Céline - Guest Experience Manager on 2 Jun 2023
Thank you for taking the time to tell us about your experience at the Pullman Paris Centre Bercy. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

8/10 Good

Maximilien

Stayed 3 nights in Apr 2023
Response from Céline - Guest Experience Manager on 9 May 2023
Merci Maximilien :)Nous sommes ravis d'avoir participer à la réussite de votre séjour.Au plaisir de vous accueillir de nouveau très bientôt, Très belle journée, Céline - Guest Experience Manager

8/10 Good

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
breakfast nice, lady cook omlet is friendly
Stayed 6 nights in Apr 2023
Response from Céline - Guest Experience Manager on 4 May 2023
Dear Susan, Thank you for this lovely review:)We hope to welcome you very soon!Have a lovely day, Céline - Guest Experience Manager

10/10 Excellent

quan

Stayed 1 night in Apr 2023
Response from Céline - Guest Experience Manager on 19 May 2023
Thank you Quan :) for this oustanding rating!Hope to welcome you again !Have a lovely day, Céline - Guest Experience Manager

8/10 Good

Zhanetta

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We often stay at the Pullman Bercy hotel when we are in Paris. We like the location as the Metro is just 3 min walking. Rooms are big enough. Breakfasts are really good.
Stayed 3 nights in Apr 2023
Response from Céline - Guest Experience Manager on 14 Apr 2023
Dear Zhanetta, We thank you very much for this lovely review:)We hope to see you soon !Best regards, Céline - Guest Experience Manager

8/10 Good

Eberson

Liked: Cleanliness, staff & service, room comfort
Good
Stayed 6 nights in Mar 2023
Response from Céline - Guest Experience Manager on 11 Apr 2023
Thank you Eberson:)hope to see you again !Best regards,

10/10 Excellent

Antoine

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff
The main asset of this hotel is its staff, super helfpful and available to assist should you need anything
Stayed 3 nights in Mar 2023
Response from Céline - Guest Experience Manager on 11 Apr 2023
Dear Antoine,Thank you very much for this amazing review.Your satisfaction is our greatest reward!We hope to welcome you again in the future:)Sincerely,

10/10 Excellent

Kira

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay at the Pullman. I chose this hotel because of its proximity to the Accor Arena as we were going to the Chris Brown concert. Perfect hotel for our stay. Double bed options, a gym and easy to get Uber to get anywhere in Paris, but there are several dining and shopping options within walking distance as well. Highly recommend!!!!!
Stayed 6 nights in Mar 2023
Response from Céline - Guest Experience Manager on 11 Apr 2023
We thank you for taking the time to share your experience following your stay with us.We hope to welcome you again for your next trip in Paris !Best regards,

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Céline - Guest Experience Manager on 11 Apr 2023
Merci Anne pour cette splendide recommandation:)A très vite

10/10 Excellent

Chrissy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Céline - Guest Experience Manager on 24 Mar 2023
Merci Chrissy pour cette très belle recommandation!nous sommes impatients de vous accueillir de nouveau Très belle journée,

10/10 Excellent

Ben

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay. We came with our 4 children, so to have large spacious connecting rooms and a pool in the hotel was excellent. Good transport links into the center of Paris, so although not central it worked well. Also close to Bercy Market which was lovely. Will come again when next in Paris.
Stayed 3 nights in Feb 2023
Response from Celine - Guest Experience Manager on 24 Mar 2023
Dear Ben, Thank you very much for this amazing rating.Your satisfaction is our greatest reward!We hope to welcome you again in the future:)Sincerely,Céline

10/10 Excellent

Gavin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service
Stayed 3 nights in Jan 2023
Response from Celine - Guest Experience Manager on 24 Mar 2023
Thank you Gavin !See you soon:)Have a lovely day

10/10 Excellent

Julissa

Stayed 3 nights in Oct 2022

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2022

8/10 Good

Zhanetta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the Hotel and often stay there. it is easy to go everywhere, as a subway 5 minutes walking only. I also like rooms, they are big and comfortable.
Stayed 1 night in Sep 2022