Ratings based on 235 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
97% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller from Queens, NY

Pullman Bercy Hotel, Paris

Posted 26-Jul-2014
Pros: Cleanliness; nice lobby design; friendly, efficient staff.
Cons: €26 for breakfast? Seriously?
Location: Bercy Park, a beautiful garden and wetland park next to the Metro. Bercy Village, a strip of boutiques and restaurants. The M14 metro stop is nearby.
This is a very neat, well-situated establishment. The concierge staff is multilingual. Check-in was quick and efficient. The concierge saw at check-in that the extra bed I ordered had not yet been installed, for which he was very apologetic. However, when I arrived at the room, a porter was there setting up the bed. Upon checking the room I noticed there was no ironing board or iron. I called the desk and the iron and board were delivered in two minutes! This is primarily a business hotel, but the staff was very friendly and accommodating. Apparently the French don't do breakfast; if I wanted one, it would cost €26. My family and I were out all day touring so we took no meals there. But they do have a nice bar (only two beers available, one of which is Heineken) and a lounge with a very large HDTV where I caught the end of the World Cup final. The Pullman is two blocks away from the metro, and one block away from Bercy Village, a popular strip with boutiques, restaurants, and a movie theater. The rooms are small by US standards, but I understand it's typical for France; and we only slept there anyway. Check-out was as easy as checking in. Overall, for a place to stay if you're not actually spending time in the room, you cannot do much better.
5 out of 5
Recommended
for Everyone
by A verified traveller from USA

Best of five

Posted 21-Jul-2014
Pros: Everything. I really cannot believe how much of a difference this hotel and staff made on our visit. Breakfast was first class.
Cons: Nothing, except maybe move Paris closer to the US so I can go back sooner.
Location: Bercy Village is just across the street, Metro just on the other side of that, perfect. A line of taxis waiting for you.
I have stayed in Paris 5 times and the Pullman Bercy by far was the best of all of them by far. great staff, all around, beautiful facility, great conveniences. if you are going to Paris, this is THE place.
5 out of 5
Recommended
for Everyone
by A verified traveller

Excellent customer service. Staff spoke English.

Posted 20-Jul-2014
I had a great experience. Staff was always willing to help out. I had to make a couple of phone calls but had problem with the language , the staff made the calls for me with no problems.
5 out of 5
Recommended
for Everyone
by A verified traveller from Geneva, New York

Perfect!

Posted 07-Jul-2014
Very nice staff, excellent facilities and best of all, ideal location, steps away from the shops and restaurants of the old wine court, Cour saint Emilion, Bercy, the National library, and easy access to the fastest and cleanest metro in Paris. Highly recommended.
5 out of 5
Recommended
for Everyone
by TONY from GLASGOW

Fantastic

Posted 28-Jun-2014
Pros: LOCATION
Location: FANTASTIC
Nice resaurants and cafe close by Tube close by
5 out of 5
Recommended
for Everyone
by A verified traveller

Another visit to the Pullman Hotel

Posted 19-May-2014
Cons: Many hotels, including this one, would be improved by adding more options (also at a reasonable price) on the room service menu.
Location: It is in a pleasant and quiet location near businesses and the historic, quaint Bercy Village shops and restaurants. Close to a metro and Starbucks.
I loved staying at the Pullman Hotel on two separate occasions. A very strong reason I returned the second time was the excellent customer service by the staff, in particular, Celine at the reception desk in October was so welcoming and caring about my arrival experience, that I had even hoped to see her again to say hello the second time I stayed. I brought my sister on the second trip and she also loved the hotel. We liked the quiet surroundings yet the Bercy Village cafes and restaurants and shops near the metro stop Cour St. Emilion were very quaint and convenient also. The Pullman Hotel is very beautiful and modern with a spacious lobby which is very comfortable and is a great place to enjoy waiting for awhile if you have a late flight after checking out of the hotel. The buffet breakfast is huge and delicious. The rooms are more spacious than many hotels that you would find closer to the city center, for a decent price.
5 out of 5
Recommended
for Everyone
by A verified traveller from UK

Excellent hotel

Posted 14-May-2014
Pros: Room, service, staff, food, location
Cons: Info on check in about leisure facilities
Location: Excellent location, close to metro, shops & restaurants
Excellent hotel, friendly & helpful staff, good location, great food, excellent rooms
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel for the price.

Posted 13-May-2014
We had no problems with the hotel - the room was modern, the internet worked well (and no limit on the number of connected devices), and the free breakfast was excellent. The hotel is not located in the center of Paris, but there is a metro stop very close to the hotel, so getting around Paris was easy. Also, Quentin (who works the desk) personally put together a list of places we might want to see while in Paris and put it under our room door. My only complaint was that the bed had a very thick pad on it, and it was too soft and you felt like you would roll off the bed. But I did sleep well, and the hotel was quite quiet. We didn't use the gym and sauna, but that could also be a plus to those interested in staying at this hotel. They also had a hot water maker in the room, while some other European hotels we used did not provide a coffee maker or a water boiler for making tea. Overall a 4.5 out of 5.
5 out of 5
Recommended
for Everyone
by wanda from nyc

Great hotel in Bercy

Posted 12-May-2014
Pros: Clean, great staff, comfortable and good size room. Everything you need is available in the room.
Cons: Did not find any problems or issues
Location: Is close to everything.. Restaurants,stores, cafe,movie and train station.
Excellent location. Restaurants ,stores, movie , supermarket, great pastries stores all walking distance. Also Next to the train station. Would stay there again. Great choice.
5 out of 5
Recommended
for Everyone
by A verified traveller

Business hotel

Posted 11-May-2014
Stayed here with French friends. Out of central tourist area but excellent metro connections. Modern hotel with conveniences. Bercy Village next door.