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Reviews of Premiere Classe Montreuil

Premiere Classe Montreuil
64 rue Jean Lolive, Montreuil, Seine-Saint-Denis

Reviews

6.8
Rating 10 - Excellent. 87 out of 585 reviews" "
Rating 8 - Good. 211 out of 585 reviews" "
Rating 6 - Okay. 162 out of 585 reviews" "
Rating 4 - Poor. 69 out of 585 reviews" "
Rating 2 - Terrible. 56 out of 585 reviews" "

7.2/10

Cleanliness

7.2/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Wang Huey Ying

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Carine on 19 Feb 2024
Cher Wang,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié nos services. Merci pour votre excellente notation de 5/5.Au plaisir de vous accueillir de nouveau.Bien sincèrement.

10/10 Excellent

Olena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Понравилось всё,персонал приятный,,чистота
Stayed 1 night in Dec 2023
Response from Anna on 6 Jan 2024
Chère Olena,merci pour votre excellente notation.Au plaisir de vous accueillir de nouveau au Première Classe de Montreuil.Bien à vous,

6/10 Okay

Esther

Stayed 2 nights in Dec 2023
Response from Anna on 5 Jan 2024
Chère Esther, Merci d'avoir pris le temps de nous laisser une note pour votre séjour dans notre hôtel. Cordialement,

6/10 Okay

Kazeem

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from Anna on 19 Sept 2023
Cher Kazeem,Nous sommes très heureux de vous avoir compter parmi nos clients et espérons vous revoir très prochainement. Bien cordialement,

10/10 Excellent

kathrine

Stayed 4 nights in Jun 2023
Response from Carine on 21 Jul 2023
Chère Kathrine,Nous sommes très heureux de vous avoir compter parmi nos clients et espérons vous revoir très prochainement. Bien cordialement,

8/10 Good

Darren

Stayed 1 night in Jun 2023
Response from Anna on 30 Jun 2023
Cher Darren,Nous sommes très heureux de vous avoir compter parmi nos clients et espérons vous revoir très prochainement. Bien cordialement,

4/10 Poor

Darren

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Certainly not First Class
First Class may be its name but it is little more than a bedroom in a container! Bed was comfortable and room clean, although board in the bathroom was held on by duck tape. IGNORE WHAT THE DESCRIPTION SAYS ABOUT SWIMMING POOL - THERE NEVER HAS BEEN ONE ASSOCIATED WITH THE HOTEL. The area is very impoverished but approximately a mile down the hill is a good shopping area. If travelling by public transport, from métro Mairie de Montreuil station, cross road outside café and take 2 stops up hill on service 115 (Charles de Gaule) otherwise it’s a long walk. Finally breakfast: great if you can eat normally but very, very little for gluten-free or dairy free diets. Shower was amazingly powerful and staff super friendly! There is an Aldi supermarket approx 0.25 miles away but 1 mile (downhill) in the Centre Commercial is a very well stocked Carrefour with much greater stock. There are also two good cafés at the foot of the hill, and a McDonalds in the Town Centre (hidden at the back)!
The area
The district
Stayed 1 night in May 2023
Response from Anna on 30 Jun 2023
Cher Darren, Merci d'avoir laissé votre avis sur notre hôtel.Nous sommes vraiment désolés que vous n'ayez pas tout aimé.En ce qui concerne les environs de l'hôtel, cela n'a peut-être pas l'air agréable, mais l'hôtel n'en est pas responsable.Veuillez lire attentivement les informations sur l'hôtel car elles indiquent clairement que la piscine se trouve à proximité de l'hôtel et non dans l'hôtel, ce qui est une grande différence.Nous espérons que vous reviendrez dans notre hôtel un jour.Bien à vous,

6/10 Okay

Sara

Stayed 1 night in Mar 2023
Response from Anna on 12 Apr 2023
Chère Sara, Merci d'avoir pris le temps de nous laisser une note pour votre séjour dans notre hôtel. Cordialement,

6/10 Okay

kim

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Maybe partly my fault location not a great choice pretty run down and exceptionally noisy
Stayed 3 nights in Feb 2023
Response from Carine on 7 Mar 2023
Dear Kim, We are sorry for the inconveniences encountered, and hope that this has not marred your stay too much. Cordially

10/10 Excellent

Alexander

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rad
Response from Carine on 20 Jan 2023
Cher Alexander,Nous sommes très heureux de vous avoir compter parmi nos clients et espérons vous revoir très prochainement. Bien cordialement,

4/10 Poor

Stephen

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Staff called a taxi @5:00am to airport. Taxi that was called was Not a taxi. Charged $130 euros for the airport ride. $100 to much. The guys working the front desk was in on this scam.! Steve Mobley
Stayed 5 nights in Sep 2022
Response from Anna on 20 Oct 2022
Dear Stephen,Thank you for leaving your comment about our hotel.However, I would like to point out that to order a taxi for our clients, our staff calls the G7 automatic lines and does not know the prices for the service, so I do not understand your suspicions.It was our pleasure to welcome you to our hotel.Kind regards,

4/10 Poor

Isabella

Stayed 2 nights in Jun 2022
Response from Anna on 3 Oct 2022
Chère Isabella,nous sommes désolés que vous n'ayez pas apprécié votre séjour dans notre hôtel. Cordialement,

8/10 Good

Kelsey

Liked: Cleanliness, staff & service, room comfort
Good but no pool :(
Stay was comfortable, about as good as you expect for the price and they cleaned the room every day. Only issue is it states on here there is access to an indoor pool and this was not the case, in fact no one in the hotel even knew what we were talking about when we asked about it. This was misleading and we were really hoping for a pool as the weather was so hot.
Stayed 5 nights in Jun 2022
Response from Carine on 7 Jul 2022
Dear Kelsey, thank you for your feedback and we are very pleased that you enjoyed your stay. Despite the confusion regarding the pool, unfortunately our hotel does not have a pool. We are delighted to have you as a guest and hope to see you again soon. We hope to see you again soon,

4/10 Poor

Atos

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The room is small. The customer service is good. The internet is good.
Stayed 1 night in Mar 2022
Response from Carine on 4 Apr 2022
Dear Atos, thank you for taking the time to write to us. We are delighted to have welcomed you to our establishment. Sincerely

2/10 Terrible

Marina

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I don’t recommend
This place it’s not a hotel, it’s more like hostel. Very small room, almost no bathroom, no wi-fi. I don’t recommend this place. It’s better to pay little more but find way better than this.
Stayed 1 night in Oct 2021
Response from Carine on 11 Mar 2022
Dear Marina, We thank you for kindly leaving your impression after your stay in our hotel. We are sorry that your stay did not bring you satisfaction. We are really sorry that your experience in our hotel did not go as we would have wished. Best regards

2/10 Terrible

Sophia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would not visit again
There are far better hotels to stay in even in this price range - the rooms were like jail cells, very small. Tiny windows, tiny TV’s (remote control didn’t even work in one room). Just one roll of poor quality tissue paper in the bathroom (also v.tiny which reminded us of airplane toilets). The sink was broken with cracks all over. Bedding was rubbish and did not smell v.clean at all. Clothes hangers were broken and unusable. Doors sometimes opened with key card other times didn’t even open! Staff unfriendly & didn’t really know what was going on! Overall rubbish experience. Will not be using again!
Stayed 1 night in Aug 2021
Response from Vincent on 10 Sept 2021
Dear Sophia, we are sorry that you didn't enjoy your stay in our hotel. Regards, Vincent.

2/10 Terrible

Verified traveller

Stayed 3 nights in Jun 2020
Response from Vincent on 29 Oct 2020
Cher client, merci d'avoir laissé une note pour votre séjour. Navrés que celle-ci soit si basse sans plus de détails. Cordialement, Vincent.

4/10 Poor

Rusidah

Liked: Staff & service
Stayed 3 nights in Dec 2019
Response from Carine on 30 Apr 2020
Chère Rusidah,Nous vous remercions d’avoir pris le temps de nous donner votre avis sur votre séjour au sein de notre établissement. Bien cordialement,

2/10 Terrible

Haleigh

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from Carine on 30 Apr 2020
Chère Haleigh,Nous vous remercions d'avoir pris le temps de partager votre avis. Même si nous aurions préféré que votre expérience ait été plus agréable, vos retours et impressions sont très importants pour nous, car ils nous aident à améliorer quotidiennement nos services. La satisfaction de nos clients est notre priorité, mais apparemment nous n'avons pas réussi cette fois-ci. Si vous nous donnez l'opportunité de regagner votre confiance, nous nous ferons un plaisir de vous offrir le meilleur dont nos clients se réjouissent chaque jour. Bien sincèrement,

2/10 Terrible

David

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed Bugs
Hotel was dirty and infested with bed bugs
Stayed 1 night in Oct 2019
Response from Carine on 18 Oct 2019
Dear David, First of all, we thank you for your comment. The feedback from our customers represents for us a real opportunity for improvement. We did involve our provider, however we did not find any pests in the room you occupied. Best regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All is good: the staff, the appartment is clean, ....
Stayed 2 nights in Aug 2019
Response from Carine on 2 Sept 2019
Dear Customer, thank you for taking the time to write to us We were delighted to welcome you to our establishment and hope to see you again soon. see you very soon, Sincerely, Carine

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The property is infested by bed bugs, my daughter was waked up at 03:00 am by the bites of a bed bugs. When we turned the lights her bed was was full of bed bugs, in hundreds!all sizes....it was a traumatic. There is no words to describe the night mare!!!!
Stayed 3 nights in Aug 2019
Response from Carine on 2 Sept 2019
Dear Customer, We have taken into consideration your comment about the sudden inconvenience in your room. We are aware of the inconvenience.We have taken the necessary measures to remedy desolate for the inconvenience still our excuses. Best regards,

2/10 Terrible

BB5645

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel in bang in the middle of a council estate with police coming in and out to stop illegal activity. The room looked worn out and in need of TLC
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveller

Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019
Response from Carine on 30 Apr 2020
Cher Client, merci d'avoir pris le temps de nous écrire Nous avons été ravis de vous recevoir dans notre établissement et espérons vous revoir prochainement . à très bientôt cordialement,

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our Experience!!
Checked in late at the hotel and had difficulty communicating with staff. I spoke English and the spoke French. So it was tough. Rooms were and Shower were extremely small. Also, staff were smoking just outside the main door. Unclear about smoking policy. Not a log of amenities in the hotel. Bring your meals. No meal option in the hotel.
Stayed 2 nights in Jun 2019

8/10 Good

juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2019
Response from Carine on 30 Apr 2020
Cher Juan, Nous vous remercions pour votre excellente notation. Cordialement,

8/10 Good

mukundkumar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2019
Response from Carine on 30 Apr 2020
Cher Mukundkumar, Nous vous remercions pour votre excellente notation. Cordialement,

6/10 Okay

Danielle

Liked: Room comfort
Secret charges!
We arrive and had a bit of a problem regarding city tax and hotel declared 0.42 per person per night but we found ourselves paying 6€ more. We rang hotels.com and managed to get it sorted but kinda a bummer when we are traveling Europe and all money we spend it vital. Bedrooms are small and very old fashioned but clean. Need a member of staff for any reason you will not find them at reception as always outside smoking. Overall did the trick with getting our heads down but wouldn't recommend or return.
Stayed 2 nights in May 2019

10/10 Excellent

Cristina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Carine on 9 May 2019
Chère Cristina, Merci pour votre note. Dans l'attente de vous revoir prochainement. Bien sincèrement,

10/10 Excellent

Verified traveller

Stayed 3 nights in Feb 2019
Response from Carine on 30 Apr 2019
Cher Client, Nous vous remercions de nous faire partager votre vision de notre hôtel. Les retours de nos clients représentent pour nous une représentent pour nous une réelle opportunité de perfectionnement. Bien cordialement,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2019
Response from Carine on 30 Apr 2019
Cher Client, Nous vous remercions d'avoir pris le temps de nous écrire, l'avis de nos clients est source d'amélioration constante et vos appréciations nous permette de veiller à la qualité de l'ensemble de nos prestations. Dans l'attente de vous recevoir prochainement. Bien cordialement,

8/10 Good

Verified traveller

Stayed 2 nights in Nov 2018

6/10 Okay

John

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
You get what you pay
Okay but very cheap hotel. Bit of a dodgy area
Stayed 1 night in Sep 2018

4/10 Poor

mike, london

Disliked: Property conditions & facilities, room comfort
Staff
Staff was helpful and kind.clean rooms though but the Bathroom was to small and it needed updated and not many options for breakfast.
Stayed 2 nights in Aug 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Close to metro
The hotel is 15 minutes walking distance from the metro which is convenient. The rooms are small which is to be expected in Europe and the rooms each have their own bathroom/shower. We left each morning by 8am and didn't come back till 11pm so other than sleeping and eating breakfast, we didn't spend much time there and neither would I want to. While one is not supposed to smoke in the hotel, it smells of cigarette smoke. I would recommend a lock on your suitcase. A pair of jeans went missing but once I asked the front desk about it, they magically appeared that evening when we returned. The breakfast is a good deal but North Americans be warned - this is not the breakfast you are used to. There is coffee available, croissants, bread, dry cereal, yogurt and juice. I took 9 high school students and this set up worked great for us. I would not, however, book there for a romantic getaway with my husband in the future. If you are looking for a cheap and convenient (in terms of the subway accessibility) place to stay, then this is a good find. If you want romance and to be in the heart of Paris - book elsewhere and be prepared to spend more.
Stayed 6 nights in Mar 2018

10/10 Excellent

Ali mantache , london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Very good services and very clean room and very good car park
Stayed 3 nights in Jan 2018

2/10 Terrible

Austin, London

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Small hotel
The hotel room was extremely small. I could barely stretch my hands out without hitting something. The toilets are small plastic cubicles which I got locked in as the lock stopped working. My room smelt like cigarette smoke and I requested to be moved to a different room and that room also smelt like cigarette smoke.
Stayed 7 nights in Oct 2015

6/10 Okay

Denise

It was cheap and handy for the airport CDG, that w
It was cheap and handy for the airport CDG, that was all.

8/10 Good

Pedram

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Vida, London

HOTEL SURVEY
Hotel location is very convenient and well located, room were clean and almost all the room smelt cigarettes, the beds are comfortable and also good breakfast at £5.90, very good. Staff were ok

2/10 Terrible

Raveel, Fiji

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely Small Rooms
there were bed bugs in the room. neighbourhood is dirty and dangerous rooms are very small. bathroom is tiny. air-conditioning did not work.

6/10 Okay

Fábio Alexandre

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Our room was on the second floor and there was no lift. It was ensuite but the bathroom was very small and the smell was not great. Apart from that the room was very clean. The beds were comfortable but the ceiling was too low for a double bunk. The neighbourhood is not great, being on the outskirts of Paris, and it is a bit of a walk to the metro station.

10/10 Excellent

Samantha, Knoxville, TN

Liked: Cleanliness, staff & service, property conditions & facilities
Bang for your buck
Excellent condition and clean. Fenced and gated with code. Helpful friendly staff. Room and bathroom were small and shower went from hot to cold to hot randomly (don't say I didn't warn you), but the positives definitely made it well worth the money.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dissappointed
Very dissappointed with this hotel! I will never come back there!

10/10 Excellent

Verified traveller

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness

6/10 Okay

Lukasz, Dudley

Disliked: Room comfort
Cheap and cheerful
Pros: Good link to city centre Cheap, cheap, cheap. Cons: Tiny room, 80 % of the room is taken by bed, not even a kettle in a room, broken aircon, tiny bathroom (manufactured in one piece) dodgy, getho-like neighbourhood.

4/10 Poor

Premiere Classe Montreuil, Montreuil

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
AWFUL!
rooms are extremely small, the bathroom is slightly bigger than a airplane toilet, stay away from this hotel.

10/10 Excellent

Dhanraj, Surrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Was very good

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

4/10 Poor

remon

Liked: Cleanliness, staff & service