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Reviews of Paris Marriott Champs Elysees Hotel

5 out of 5
Paris Marriott Champs Elysees Hotel
70 avenue des Champs Elysees, Paris, Paris

Reviews

8.4

Very good

Rating 10 - Excellent. 274 out of 540 reviews" "
Rating 8 - Good. 151 out of 540 reviews" "
Rating 6 - Okay. 56 out of 540 reviews" "
Rating 4 - Poor. 32 out of 540 reviews" "
Rating 2 - Terrible. 27 out of 540 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

MONINA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great! Easy access to Metro and bus. Lots of dining options. Plus, it's in the heart of shopping area.
Stayed 4 nights in Apr 2024

6/10 Okay

Carol

Travelled with family
Liked: Cleanliness
Overall the stay was OK. The room was OK except that the shower was terrible (mold around the bottom of the shower curtain) and the handheld shower head was in an awkward location. The toilet didn't flush completely, toiletries/toilet paper was not restocked. I was told that breakfast was included when we checked in and then I got charged each day? It was a convenient location but not sure I'd stay there again. The concierge frequently couldn't answer questions which was disappointing.
Stayed 7 nights in Apr 2024

10/10 Excellent

Ryan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is at the heart of the Champs-Élysées. The staff and doormen are exceptionally friendly and helpful. The room was clean and had sufficient amenities.
Stayed 4 nights in Mar 2024
Response from Guest Relations Supervisor on 23 Mar 2024
Dear Ryan,Thank you very much for your feedback and kind words!We trust that you made the most of your Parisian stay.The entire Team will be looking forward to your next visit!Kind regards,Guest Relations Team

10/10 Excellent

Elizabeth

Stayed 1 night in Feb 2024
Response from Guest Relations Supervisor on 23 Mar 2024
Dear Elizabeth,Thank you very much for your feedback!We truly appreciate you taking the time to review your stay.We hope that you will visit us again soon!Kind regards,Guest Relations Team

4/10 Poor

Faisal

Disliked: Cleanliness, property conditions & facilities
.
Stayed 4 nights in Feb 2024
Response from Guest Relations Team on 26 Feb 2024
Dear Faisal,Thank you very much for your feedback.The entire Team and I will be looking forward to your next visit.Kind regards,

4/10 Poor

Yudianna

Travelled with partner
Disliked: Amenities, property conditions & facilities
The property is in a good location on Champs Elysees. The lobby and staff are nice. However, the photos are misleading. The 'terrace' room has no outdoor seating, is dirty and the glass is broken. The rooms are outdated and the TV only has french channels. The room is hot and you have to open the door for a mild breeze. the bathroom is old and unkept. Upon arrival, the front desk asked me if i wanted to upgrade to the Eiffel tower view for a big chunk more, I said no since I had already paid a lot for a 'terrace' view. All I got was a dirty terrace, with no seating overlooking the dirty rooftops and back of the hotel. Construction was going on too so between the door open for air and the noise, it was hard to sleep. I think its an ok hotel, but the price should be way more affordable. Conclusion, very misleading.
Stayed 3 nights in Feb 2024
Response from Guest Relations Team. on 26 Feb 2024
Dear Yudianna,First of all, we thank you for taking the time to write about your last experience with us.I feel concerned about the inconvenience you reported, and your disappointment does not reflect our Marriott values. The entire Team and I wish to offer you our most sincere apologies for failing to meet with your expectations. A proper follow-up will be made to ensure this remains isolated incidents.Although we fell short of meeting your expectations during your stay, I hope you will consider our hotel on your next visit to the area so that we can deliver on the guest experience you deserve.Kind regards,

10/10 Excellent

EMAD

Stayed 4 nights in Feb 2024
Response from Guest Relations Supervisor on 23 Mar 2024
Dear EMAD,Thank you for your feedback!We hope that you will visit us again soon.Kind regards,Guest Relations Team

10/10 Excellent

Nicole Michelle, Hauppauge

Stayed 3 nights in Jan 2024
Response from Guest Relations Team on 23 Jan 2024
Dear Nicole Michelle,Thank you for taking the time to share your feedback!The entire Team and I will be looking forward to your next visit.Kind regards

6/10 Okay

Guilherme

Stayed 1 night in Jan 2024
Response from Guest Relations Supervisor on 18 Jan 2024
Dear Guillherme,Thank you very much for your feedback!The entire Team and I will be looking forward to your next visit.Kind regards,Guest Relations Team

10/10 Excellent

Michael

Travelled with partner
Disliked: Amenities
There is nothing 5* about this property!!! The dining room is a disgrace with very badly stained carpet and seating all cracked, utter disgrace! The carpet on the Stair's to enter the property is all worn. No glass ware in the room, we requested some and it was prompty delivered to our room, alas it was removed two days later. The New Years Eve dinner was a fiasco!! Zero athmosphere and staff in disarray and practically shouting at each other
Stayed 5 nights in Dec 2023
Response from Guest Relations Supervisor on 18 Jan 2024
Dear Michael,Thank you very much for your feedback, we appreciate you taking the time to review your stay.First of all, I wish to offer you my most sincere apologies for any inconvenience that may have occurred during your stay, as this is falling far below our standards.I will remain at your disposal to discuss further the elements of concern and hope that you will visit us again soon.In the meantime, please feel free to contact us again or myself directly.Kind regards,Adam D. Guest Relations SupervisorParis Marriott Champs Elysees Hotel

10/10 Excellent

Janine

Stayed 2 nights in Dec 2023
Response from Guest Relations Supervisor on 16 Dec 2023
Dear Janine,Thank you very much for your feedback!We appreciate you taking the time to review your stay.The entire Team and I will be looking forward to your next visit!Kind regards,Guest Relations Team

2/10 Terrible

Medhat, Niles

Disliked: Cleanliness, staff & service, property conditions & facilities
Small rooms, not even space for suitcases. Dirty carpet and shades.
Stayed 2 nights in Dec 2023
Response from Guest Relations Team on 12 Dec 2023
Dear Medhat,Thank you very much for your feedback.We seem to have failed to meeting with your expectations during your stay. Therefore, we want to offer you our apologies, and we will ensure that a proper follow-up of the situation will be made.We hope that next time you will be in the area, you visit us again and give us another chance.Kind regards,

2/10 Terrible

Medhat, Niles

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Small rooms, got a queen with terrace, no space to put your suitcases. Dirty carpet and shades. Unpleasant smell.
Stayed 2 nights in Dec 2023
Response from Guest Relations Team on 12 Dec 2023
Dear Medhat,Thank you very much for your feedback.We seem to have failed to meeting with your expectations during your stay. Therefore, we want to offer you our apologies, and we will ensure that a proper follow-up of the situation will be made.We hope that next time you will be in the area, you visit us again and give us another chance.Kind regards,

6/10 Okay

Michaelyn

Liked: Staff & service
Disliked: Room comfort
Pick a different hotel on same stree
Location was great! I think half the hotel has maybe been remodeled and half not. We were definitely in the side that hadn't. Shower and heat didn't work so finally after waiting 2 hours for service people to come and go at 10pm they switched us rooms. I was relieved cause the bed was also soo uncomfortable. New room had a working shower but still very cold all through the night (had heat on highest setting and still had to sleep in multiple layers) and same very uncomfortable bed and pillows. Our exterior door outside did not lock. I'd stay in this location again, but not this Marriott hotel.
Stayed 2 nights in Dec 2023
Response from Guest Relations Supervisor on 6 Dec 2023
Dear Michaelyn,Thank you very much for your detailed feedback!We truly appreciate you taking the time to review your experience with us.The experience you have described is clearly below our standards and I wish to offer you my most sincere apologies for any inconvenience that may have occurred during your stay.There will be a proper follow-up of the situation and we are grateful for your comment, which will definitely help us improving the experiences we deliver to our guests.In the meantime, please feel free to contact us again or myself directly to discuss further the elements of concern.Kind regards,Adam DECOTTIGNIESGuest Relations SupervisorParis Marriott Champs Elysees Hotel

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location with a lovely lobby bar and restaurant . The staff was amazing and helpful.
Stayed 8 nights in Nov 2023
Response from Guest Relations Team on 5 Dec 2023
Dear Michelle,Thank you for taking the time to share your recent experience with us and for your kind words!We are delighted to read that you enjoyed your time with us.The entire Team will be looking forward to welcoming you again soon to our establishment.Kind regards,

10/10 Excellent

MELCHOR

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Guest Relations Team on 28 Nov 2023
Dear Melchor,Thank you very much for your feedback!We hope that you will visit us again soon.Kind regards,

10/10 Excellent

Cecile

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel and Stay…Excellent Staff
The stay was great except for a nagging muffled banging noise that never stopped. It sounded like someone was banging a something against a pipe.
Stayed 5 nights in Nov 2023
Response from Guest Relation Team on 19 Nov 2023
Dear Cecile,Thank you very much for taking the time to review your experience with us, and for your kind words. Nonetheless, we apologize for any inconvenience that may have occurred during your stay and appreciate your patience. We hope that you will visit us again very soon. Kind regards,

4/10 Poor

ENIS

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
very very old... the elevators does not work properly. the bathrooms and the beds are century old. my sisters room stunk of food from restaurant..
Stayed 4 nights in Oct 2023
Response from Adam | Guest Relations Supervisor on 26 Oct 2023
Dear ENIS,Thank you very much for taking the time to provide us with your feedback.We truly appreciate you reviewing your experience and bringing these issues to our attention.Your comment has been shared to ensure a proper follow-up of the situation.The entire Team and I hope that you will give us another chance, so that we can deliver the quality of service that you know and deserve from Marriott Bonvoy.I would like to personally apologize for any inconvenience that may have occurred during your stay and will remain at your disposal to discuss further the elements of concern.Kind regards,Guest Relations Team

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Great service, nice hotel.
Stayed 1 night in Oct 2023
Response from Guest Relations Supervisor on 14 Oct 2023
Thank you very much for your feedback!We hope that you will visit us again soon.Kind regards,Guest Relations Team

10/10 Excellent

ANGELA

Stayed 1 night in Sep 2023
Response from Guest Relations Team on 2 Oct 2023
Dear Mrs Angela, Thank you very much for your feedback. We wish you a lovely trip and we hope to see you soon. Best Regards,

10/10 Excellent

jamal

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its perfect
Stayed 3 nights in Sep 2023
Response from Guest Relations Team on 26 Sept 2023
Dear Jamal, Thank you very much for your feedback!We hope that you will visit us again soon.Kind regards.

8/10 Good

Rosanna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Guest Relation Team on 12 Sept 2023
Dear Rosanna,Thank you very much for your feedback! The entire Team and I will be looking forward to your next visit.Kind regards,

6/10 Okay

Pamela

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Extremely overpriced, rooms are dated in desperate need of renovations. Furniture hanging off walls / don’t fit. Mould on bathroom ceiling, rust in towel rails and tiles, terrible shower over bath (if you can call it that) Very abrupt Checking in staff and one particular concierge on check out. A handful of staff were helpful and polite Won’t be staying again
Stayed 2 nights in Aug 2023
Response from Guest Relations Supervisor on 1 Sept 2023
Dear Pamela,Thank you very much for taking the time to review your experience with us.The situation you have described is clearly below our standards, and for this reason I wish to offer you my most sincere apologies.Guest satisfaction remains our priority and I invite you to contact me directly to discuss further the issues of concern.In the meantime, we hope that you will give us another chance so that we can deliver the quality of service that you know and deserve from Marriott.Kind regards,Adam DECOTTIGNIESGuest Relations Supervisor

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel inside is beautiful. The room was very spacious. It is centrally located for shopping, Dinning, transportation and sights. The staff and the customer service is what puts this hotel over the top. Every time I had a question or need it was taken care of. I was there for my birthday and the sent up a surprise to my room which truly made me feel special. Whenever we are back in Paris we will be staying at Marriott Champs Elysees.
Stayed 3 nights in Aug 2023
Response from Guest Relations Team on 31 Aug 2023
Dear Catherine, Thank you for your feedback and kind words! We appreciate you taking the time to review your stay with us. We always try to help make your time in the City of lights memorable, and being there for you during your stay with us is a pleasure. The entire Team and I are looking forward to your next visit!Kind regards,

10/10 Excellent

Amir Reza

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 4 nights in Aug 2023
Response from Guest Relations Supervisor on 24 Aug 2023
Dear Amir Reza,Thank you very much for your feedback!We truly appreciate you taking the time to review your stay.The entire Team and I will be looking forward to your next visit!Kind regards,Guest Relations Team

10/10 Excellent

Olisa- Aseme

Liked: Cleanliness, staff & service, property conditions & facilities
Felt so much like home. And the room service, especially the house keepers are always on top of their job.
Stayed 3 nights in Jul 2023
Response from Guest Relations Supervisor on 5 Aug 2023
Dear Olisa-Aseme Family,Thank you for visiting us once again!We truly appreciate your feedback and kind words.The entire Team will be looking forward to your next Parisian trip!Kind regards,Guest Relations Team

6/10 Okay

Ruben

Travelled with family
Liked: Staff & service, amenities
Average hotel and expensive
Stayed 3 nights in Jul 2023
Response from Guest Relations Team on 29 Jul 2023
Dear Ruben,Thank you very much for your feedback.We appreciate you taking the time to review your experience.Please feel free to contact the Guest Relations Team to discuss further the elements that we could improve.The entire Team and I will be looking forward to your next visit!

10/10 Excellent

Kristie

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome view for the Tour de France
Stayed 2 nights in Jul 2023
Response from Guest Relations Team on 26 Jul 2023
Dear Kristie,Thank you very much for your feedback!We trust that you made the most of your Parisian trip.The entire Team and I will be looking forward to your next visit!Kind regards,Guest Relations Team

10/10 Excellent

Ryosuke

Stayed 1 night in Jul 2023
Response from Guest Relations Team on 25 Jul 2023
Dear Ryosuke, Thank you very much for your feedback. We hope to see you soon, Kind Regards,

10/10 Excellent

Jeffrey

Stayed 3 nights in Jul 2023
Response from Guest Relations Team on 14 Aug 2023
Dear Mr Jeffrey,Thank you for your feedback!We hope to see you soon.Kind Regards,

8/10 Good

Jesper Fredensborg

Stayed 3 nights in Jul 2023
Response from Guest Relations Supervisor on 18 Jul 2023
Dear Jesper,Thank you very much for your feedback!We truly appreciate you taking the time to share your thoughts with us.The entire Team and I hope that you will visit us again soon!Kind regards,Guest Relations Team

2/10 Terrible

Mubarak

Travelled with family
Disliked: Cleanliness, staff & service
I stayed for 3 nights and it goes terrible, the house keeping take my bag with new shoe box ,new socks and throw it away!!!! I talked to the manager was in charge,he told me I will check with cctv that what I can do,Their treatment of me was impolite, I planned to stay 9 nights, I paid for 9 nights in advance,but after that I asked for check out , I’m still waiting for the refund.
Stayed 9 nights in Jun 2023
Response from Guest Relations Supervisor on 11 Jul 2023
Dear Mr. Mubarak,Thank you very much for your feedback.I sincerely apologize about the inconveniences that may have occurred during your stay.Please feel free to contact the Guest Relations Team to discuss further the issues of concern and find a solution together.Kind regards,Guest Relations Team

10/10 Excellent

Adriana

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great overall
Stayed 2 nights in Jul 2023
Response from Guest Relations Supervisor on 8 Jul 2023
Dear Adriana,Thank you very much for your feedback!We hope that you will visit us again soon.Kind regards,Guest Relations Team

8/10 Good

Ka Hing Raymond

Stayed 7 nights in Jun 2023
Response from Guest Relations Supervisor on 4 Jul 2023
Dear Ka Hing Raymond,Thank you very much for your feedback!The entire Team and I will be looking forward to your next visit.Kind regards,Guest Relations Team

6/10 Okay

Ramakanth

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 4 nights in Jun 2023
Response from Guest Relations Supervisor on 30 Jun 2023
Dear Ramakanth,Thank you very much for your feedback!The entire Team and I will be looking forward to your next visit.Kind regards,Guest Relations Team

2/10 Terrible

Shabnam

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The lobby was clean and nice but rooms were dirty and very old. Does not worth the price at all.
Stayed 2 nights in Jun 2023
Response from Guest Relations Supervisor on 24 Jun 2023
Dear Shabnam,Thank you very much for your feedback.We seem to have failed to meeting with your expectations during your stay. Therefore, I want to offer you my most sincere apologies and ensure a proper follow-up of the situation.My hope is that you will give us another chance and visit us again.In the meantime, please feel free to contact us directly to discuss further the issues of concern.Kind regards,Guest Relations Team

8/10 Good

Mohamed

Stayed 2 nights in May 2023
Response from Guest Relations Supervisor on 3 Jun 2023
Dear Mohamed,Thank you very much for you feedback!We hope that you will visit us again soon.Kind regards,Guest Relations Team

10/10 Excellent

Ebraheem

Stayed 4 nights in May 2023
Response from Guest Relations Supervisor on 24 Jun 2023
Dear Ebraheem,Thank you very much for your feedback!We hope that you will visit us again soon.Once again, we truly appreciate you taking the time to review your stay with us!Kind regards,Guest Relations Team

10/10 Excellent

Cnaan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2023
Response from Guest Relations Team on 27 May 2023
Dear Mr Cnaan, Thank you for your feedback!We hope to see you soon. Kind Regards,

4/10 Poor

Diana

Stayed 2 nights in May 2023
Response from Guest Relations Team on 27 May 2023
Dear Mrs Diana, Thank you for your feedback!We hope to see you soon. Kind Regards,

8/10 Good

Sergii

Stayed 3 nights in May 2023
Response from Guest Relations Team on 27 May 2023
Dear Mr Sergii, Thank you for your feedback!We hope to see you soon. Kind Regards,

8/10 Good

DAVY

Stayed 6 nights in May 2023
Response from Guest Relations Team on 27 May 2023
Dear Mr Davy, Thank you for your feedback!We hope to see you soon. Kind Regards,

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful staff and location
Stayed 5 nights in Apr 2023
Response from Guest Relations Supervisor on 17 May 2023
Dear Elizabeth,Thank you for your feedback and kind words!We truly appreciate you taking the time to review your stay with us.The entire Team and I are looking forward to your next visit!Kind regards,Guest Relations Team

10/10 Excellent

moez

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel
Stayed 1 night in May 2023
Response from Guest Relations Team on 27 May 2023
Dear Mr Moez, Thank you very much for choosing us!We hope to see you soon, Kind Regards,

10/10 Excellent

Albert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room update appreciated. Amauri and Ali were very nice. Loved complimentary wine, chocolates, madeleine , fruit bowl, and macarons. Maid service inconsistent: took bathrobe and did not return it, had to call front desk to send me another one.
Stayed 10 nights in Apr 2023
Response from Guest Relations Team on 27 May 2023
Dear Mr Albert, It is a great pleasure to hear such wonderful words.I have shared your feedback with Amaury and Ali as a way to celebrate the great service delivery.And with the hotels head of departments and management team to take actions regarding the service.Once again, thank you for your recent stay and feedback, and hopefully we will see you on a future trip.Best Regards,

10/10 Excellent

Maurice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel staff is exceptional. We used the car service twice and both times the drivers were professional and courteous. Our check in receptionist was perfect. Front door men were helpful. And lobby bar tenders are the best. All staff we encountered in the hotel were 5 Star.
Stayed 2 nights in May 2023
Response from Guest Relations Team on 27 May 2023
Dear Mr Maurice, It is a great pleasure to hear such wonderful words.I have shared your feedback with the hotels head of departments and management team as a way to celebrate the great service delivery.Once again, thank you for your recent stay and feedback, and hopefully we will see you on a future trip.Best Regards,

10/10 Excellent

Arthur

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room had a great view of the Eiffel Tower! Was large and remodeled.....Had a great time!!
Stayed 5 nights in Apr 2023
Response from Guest Relations Supervisor on 27 Apr 2023
Dear Arthur,Thank you very much for your feedback!We trust that you made the most of your Parisian stay and hope that we have contributed to making it memorable.The entire Team and myself are looking forward to your next visit!Kind regards,Guest Relations Team

10/10 Excellent

Mauricio

Stayed 4 nights in Apr 2023
Response from Guest Relations Supervisor on 19 Apr 2023
Dear Mauricio,Thank you very much for your generous feedback!We hope that you will visit us again soon.Kind regards,Guest Relations Team

10/10 Excellent

Dramane

Stayed 2 nights in Apr 2023
Response from Guest Relations Supervisor on 19 Apr 2023
Dear Dramane,Thank you very much for your feedback!We trust that you made the most of your stay and hope to see you again soon.Kind regards,Front Office Team

10/10 Excellent

Laercio

Stayed 5 nights in Apr 2023
Response from Guest Relations Team on 19 Apr 2023
Dear Laercio,Thank you very much for your feedback!We truly appreciate you taking the time to review your stay.Kind regards,Front Office Team