Exterior

Reviews of Paris Marriott Charles de Gaulle Airport Hotel

4 out of 5
Paris Marriott Charles de Gaulle Airport Hotel
Zone Hoteliere Allee Du Verger, Roissy-en-France, Val-d'Oise

Reviews

8.4

Very good

Rating 10 - Excellent. 416 out of 840 reviews" "
Rating 8 - Good. 253 out of 840 reviews" "
Rating 6 - Okay. 107 out of 840 reviews" "
Rating 4 - Poor. 39 out of 840 reviews" "
Rating 2 - Terrible. 25 out of 840 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Wen-Kang

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was very helpful with recommendations and suggestions. We were driving to Meribel after our stay and the front desk staff helped validate the best route to take as we navigate Paris morning traffic. We enjoyed our stay and look forward to returning soon.
Stayed 2 nights in Feb 2024

10/10 Excellent

Brad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the airport without the added noise. Rooms were comfortable and the staff was very friendly and helpful. We would stay here again.
Stayed 2 nights in Jan 2024

6/10 Okay

Allison

Liked: Staff & service
Disliked: Cleanliness
My washroom was not clean upon checking in, but they gave me a new room
Stayed 1 night in Jan 2024

10/10 Excellent

NEJIB, Federal Way

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Anthony

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

ANNE-SOPHIE

Stayed 1 night in Dec 2023

10/10 Excellent

Ahmad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent facility, shuttle service from and to Terminal 2E . Breakfast is not included however highly recommended to purchase since it’s phenomenal!
Stayed 1 night in Dec 2023

10/10 Excellent

Shelly

Stayed 2 nights in Dec 2023

8/10 Good

Alix

Travelled with family
Liked: Cleanliness, staff & service, room comfort
CHECK IN MESS UP
Stayed 1 night in Dec 2023

6/10 Okay

Benoit

Liked: Staff & service, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Alicia, round rock

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet.
Stayed 1 night in Dec 2023

10/10 Excellent

Denise

Business traveller
Stayed 1 night in Dec 2023

10/10 Excellent

Marion

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property Good location Staff was wonderful Check in was easy
Stayed 1 night in Nov 2023

10/10 Excellent

Jude

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel for a short stay.
Stayed 1 night in Nov 2023

10/10 Excellent

Osama

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast is excellent
Stayed 1 night in Nov 2023

8/10 Good

Jon

Stayed 1 night in Oct 2023

6/10 Okay

Marc-Andre

Travelled with partner
Airport hotel. Clean and well located for a non headache morning departure. Staff is nove and speaks English
Stayed 1 night in Oct 2023

10/10 Excellent

Stephanie, penngrove

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so nice and accommodating. The shuttle to the airport was very convenient. We also ate at the restaurant and the food was good. We stayed there the night before we flew back home and it was nice to be in a hotel that had many characteristics of home.
Stayed 1 night in Oct 2023

10/10 Excellent

Denise

Stayed 1 night in Oct 2023

6/10 Okay

Pablo

Travelled with family
One euro to weight a suitcase? Seriously?
Stayed 1 night in Oct 2023

10/10 Excellent

GIANCARLO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Electrical outlet in My room was held un place with masking tape
Stayed 1 night in Oct 2023

6/10 Okay

Gary

Liked: Staff & service
Disliked: Cleanliness
First room assigned wasn't cleaned with soiled bed linens and used towels on the bathroom floor. Second room was an "upgrade" but the sheets were soiled with black marks and the bathroom commode was caked with black mold in the bowl. The shower stall was large enough for a child. We were tired and had had enough. But we'll consider another brand new time.
Stayed 1 night in Oct 2023

10/10 Excellent

Adewale

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 2 nights in Aug 2023

10/10 Excellent

H

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Met our expectations
Hotel is what you expect from Marriott. Good room, service and food.
Stayed 1 night in Oct 2023

10/10 Excellent

Barclay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We travelled from Avignon by TGV to CDG, spent the night in Roissy befor our morning flight to USA. Perfect! Hotel van very convenient and driver most helpful with directions to proper gates within the huge airport ! Hôtel reception extraordinarily helpful and friendly. The village of Roissy has great history and excellent restaurants— no need to be ‘trapped’ in the hotel although I am sure its restaurant is fine. Great final evening of a two week vacation !
Stayed 1 night in Oct 2023

8/10 Good

Jacqueline, Windsor

Liked: Cleanliness, staff & service
Great staff providing excellent service. Rooms could use updating particularly the bathroom. Drains did not function well tiles chipped toilet did not flush properly.
Stayed 1 night in Oct 2023

10/10 Excellent

Carolie

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023

10/10 Excellent

Janet

Stayed 1 night in Oct 2023

8/10 Good

Linda

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Nice room ..
Stayed 1 night in Oct 2023

4/10 Poor

margolyn

Stayed 1 night in Oct 2023

8/10 Good

Te

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The shuttle service was terrible. Every half hour. The concierge forgot to mention that a ticket is required . He said if you are not happy, you can take a taxi , it costs 30 euros… it was not a very good service to the client and he did care less. At the end, i complain to the front desk, and he was told to give me ride to the airport and he was no happy.
Stayed 1 night in Sep 2023

10/10 Excellent

Harold, Charleston

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is in a great location, located on the bay with lots of shopping, dining options, and beautiful coastline. The daily breakfast was absolutely delicious served by friendly staff. Would highly recommend staying here.
Stayed 1 night in Sep 2023

10/10 Excellent

Rose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff, shuttle bus, spacious & quiet
Stayed 1 night in Sep 2023

10/10 Excellent

Ronald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked comfortable bed
Stayed 1 night in Sep 2023

8/10 Good

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

4/10 Poor

justin

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Carpet in room was dirty. Tub took several minutes to drain after shower. Limited shuttle service to only 1 gate at a large airport
Stayed 1 night in Sep 2023
Response from The Marriott CDG Team on 14 Sept 2023
Dear Justin, Hope you are well. First, I'd like to thank you for taking time to send you us feedback upon your stay with us at the Marriott Roissy CDG Airport. I'm sorry to read that your stay with us was not as great as it should. Your comment has been shared to the Technician team as they can check and fix it quickly. Regarding the shuttle service, kindly note that, the pick up/drop off point is determined by the Airport itself. Unfortunately, we are not allowed to stop somewhere else in the airport area.We already know that this is not easy for the guests and that's why we put an informative note in each shutlle to explain it. Did you see it during you pick up or drop off travel ? We also send all the shuttle information to all the guests who provide us with an email address attached to their reservation a few days before as you can have all the information you may need to find the shuttle. If you did not receive this email, the reception team is pleased to help you by phone in live providing the good direction.Once again, Thank you for sharing your impressions ! It really helps us to know our failure and work on it day by day. Hope to see you back soon,

6/10 Okay

Carolyn

Travelled with family
Liked: Property conditions & facilities
Oh, this is a very nice hotel. There are a couple of problems. The biggest problem is that their shuttle service only has capacity for eight people. We waited outside the airport with others for over 45 minutes to an hour for the shuttle to arrive. And then it only has room for eight. We were told to reserve the shuttle when we checked in for returning to the airport the following morning. When we checked in —a process which in itself took 30 minutes, even though we were the only people there, we were told there was only room for one person on the shuttle. going forward a half hour there would only be room for two people. And we were three people. For such a giant hotel to have such a small shuttle service is hard to understand. Not only that but the shuttle will not drop you off at the Terminal you may be leaving from. You may have to get to the Terminal on your own. This is a lousy shuttle service for such a big well-known hotel. We ended up taking a taxi. The other issue we had was with the dining facility. The waiters seem to have no training on how to serve wine. I ordered Pinot Grigio and he brought Pinot Noir. When I explained to him that Pinot Grigio, was a white wine he returned with a Riesling. I just gave up and drank it.
Stayed 1 night in Sep 2023

8/10 Good

Katie, Kingsville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dinner was excellent although service sometimes erratic (but busy). Breakfast featured the worst baguette and croissant I've ever had in Paris (quite stale) and I've been many times. The rest of the breakfast buffet was very good however - the full one. The continental version was extremely overpriced, especially given the state of the breab/pastries.
Stayed 1 night in Sep 2023

6/10 Okay

Nanette

Stayed 1 night in Sep 2023

8/10 Good

Takis, San Diego

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
An airport property
Stayed 1 night in Sep 2023

10/10 Excellent

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at a few airport hotels at CDG, this by far was the nicest, cleanest great staff and the restaurant was excellent! We travel here a couple times a year for business and pleasure and now would only stay there when looking for a airport hotel
Stayed 1 night in Sep 2023

4/10 Poor

Amir, VANCOUVER

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pricy restaurant, limited food options, noisy rooms and out dated, for sure it's not a 4 star hotel.
Stayed 1 night in Sep 2023

6/10 Okay

Andrew, New York

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Shawna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is exactly what’s needed in an airport hotel. Clean, comfy beds, good AC, nice restaurant, great airport shuttle service, courteous staff.
Stayed 1 night in Aug 2023

10/10 Excellent

Managers

Liked: Cleanliness, staff & service, property conditions & facilities
very good staff
Stayed 1 night in Aug 2023

10/10 Excellent

Jennifer

Liked: Amenities
Room service and food quality absolutely excellent. Frequency of Shuttle to airport should be improved as they are often full
Stayed 1 night in Aug 2023

8/10 Good

Marita

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The proximity to the venue I was attending, the breakfast and the staff were great.
Stayed 2 nights in Aug 2023

8/10 Good

Amalia

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
This was the perfect spot to spend our last day in Paris before flying home. We had taken the train back from another location and chose to stay here for the convenience of getting to the airport. The staff was very friendly, the hotel is clean and updated, the beds very comfy, and the breakfast was one of the best I have had in a hotel. There was food for everyone no matter what part of the world you are accustomed to eating breakfast in.
Stayed 2 nights in Aug 2023

6/10 Okay

Muhammad

Travelled with family
Overall it was an average experience from welcome to departure. All residents had breakfast included in stay but we were refused as not clearly mentioned in Expedia reservation request.
Stayed 1 night in Aug 2023

10/10 Excellent

Alfredo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel to stay when you need to be close to CDG!
Stayed 1 night in Aug 2023