Ratings based on 185 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
81% of guests recommend
3.7 Room cleanliness
3.4 Service & staff
3.5 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller from London

Nice hotel very close to metro station

Posted 19-Aug-2014
Pros: Very comfortable, high standard, staff helpful & knowleddgeable, very close to a metro station
Cons: cheaper breakfast deals - we did not eat in at price offered for breakfast seemed too high
Location: metro and a shopping centre very close by - can stock up on necessities, food & drink & eating places all close
Very nice comfortable hotel, very close to a metro station 2 minute walk. Only downside is last stop at end of line, but only 25 minutes on metro into central Paris
5 out of 5
Recommended
for Everyone
by A verified traveller from Minneapolis

Great Hotel for Paris

Posted 19-Aug-2014
Pros: Location and size of the rooms, high speed internet, close by shopping center, "village like" atmosphere of Bagnolet.
Cons: The rooms are a little dated.
This hotel is not for Paris first-timers. It is located 10 yards from the city border - but is only 10 yards from the Gallieni Metro. It has huge rooms by Paris standards and it is air-conditioned. There are tons of restaurants nearby and a large shopping center 100 feet away. The bus from Charles de Gaulle Airport is only 5 Euros and comes very close to the hotel. Best of all there is a huge park within 1/4 mile for those who are joggers and need a break from the insanity.
5 out of 5
Recommended
for Everyone
by A verified traveller from Newcastle, UK

Rather surprised!

Posted 13-Aug-2014
Having booked through Expedia, I arrived in the area and thought I'd booked somewhere a bit rough! I was pleasantly surprised when walking into the hotel to be greeted with a charming, friendly, clean atmosphere! This is ideally located to get into via Paris City Centre via Gallieni metro stop - you're no further than 10minutes from the city centre.
5 out of 5
Recommended
for Couples
by A verified traveller

Good choice not central

Posted 07-Aug-2014
Pros: Friendly english speaking staff and clean hotel.
Cons: would benefit from more than one english channel on tv.
Location: Near by is a shopping centre with a large supermarket, for those that want it there is a famous brand burgerbar too.
Thoughnot central paris it's a good choice antyway as it is on the metro line so convenient. dont be fooled by the area it is being improved and there is a large supermarket and shopping centre close by (by the metro). The hotel is clean with frendly staff, room very comfortable, unsure why the big pillows. I would use it again and probably will.
Comment from Hotel Management
12-Aug-2014 by Le Service Client, Hotel Management
Dear Guest, Thank you so much for those wonderful lines! We are so pleased to know that you enjoyed your stay and that the room as well as the location of our hotel met your expectation. Otherwise, it is a real pleasure to read that you appreciated the courtesy of our staff, it will be shared with them. Your comment is precious! It allows us to continuously improve our service’s level. We hope to have the pleasure to welcome you back soon, Sincerely,
2 out of 5
by A verified traveller from Omaha, NE

Hotel in the worst part of town

Posted 05-Aug-2014
Pros: Not much of anything.
Cons: See above (Write about your experience).
Location: A metro station and a shopping mall.
The hotel is in a very bad part of town. I would never suggest this place for someone alone, or small groups (3 or less). The hotel is near a metro station, but it is the end of the line, requiring you to leave quite early from anywhere of interest in the city if you are planning on taking the train back to the hotel. Otherwise, be prepared for a hefty cab fee (average 35 euros). Aside from the very dangerous location, the hotel was in poor working order. Our keys reset nightly, so we had to stop by the desk every day to have them reprogrammed (usually after a long wait in the lobby). The fitness center was always closed before closing time (posted 2300 local, checked once as early as 2100 and was closed). The staff was not very knowledgeable about the area at all; we asked if there was a grocery store or convenience mart near and they said nothing close, but in fact there is a large grocery store in the mall at the metro station 1 block away. 2 times they failed to give us our wake up call. The "free" internet appeared to have an IP limit, so if you were not connected before that was reached then there was no internet to use. There are no transportation services or services to assist with tourism (no concierge). I would not recommend this place to anyone unless they were giving rooms away.
Comment from Hotel Management
09-Aug-2014 by Le Service Client, Hotel Management
Dear Steven, First of all, thank you for taking the time to contact us and share your observations following your stay at Novotel Paris Est on Expedia. We are truly sorry to read that our services did not meet your expectation and sincerely apologize for the lack of attention and service quality you encountered during your stay. The reception staff has been advised of your comments. They have been reminded that maintaining a high standard of hospitality and service is the best way to obtain our guest’s satisfaction. Every measure has been taken to ensure that all our guests are greeted with courtesy and professionalism. Our guest’s satisfaction is of paramount importance and we hope that in the near future you will allow us an opportunity to demonstrate this. We sincerely wish to have the opportunity to welcome you back and provide you with a totally new experience reconfirming the Novotel guest promise and which will makes your stay a memorable one. Sincerely,
3 out of 5
by A verified traveller from MALTA

Disappointment

Posted 31-Jul-2014
Pros: Reception Lobby is modern to my liking. Internet availability, bar stays till late. Close to the metro.
Cons: Choice of Breakfast and service.
Location: Location is bad, there is nothing much to do in the evenings except to go for a snack at Mc Donalds or a restaurant if you are able to find one.
Room was too small and cramped. Could bearly sit on the toilet. No wardrobe, no drawers. Had to leave all our cloths on the shelves. As regards to cleanliness, the maid only did the beds and changed the towels. On one occasion I had to request for towels. Breakfast bare minimum even though we were charged € 17.00 each. The even we left, we went for breakfast at 9:00 in the restaurant reserved for families, breakfast is served between 7:00 and 11:00. We went for breakfast at 9:00 they had no white bread for toast, I asked and the waiters said it was finished, and it was only 9:00. My wife also requested for muffins (which they served daily) and they were finished too. The area where it is situated is not central at all, though it is very close to the metro station. Not a lot of choice as regards to restaurants. We use to go to another hotel for an evening meal. Had I to visit Paris again, I will chose a different hotel.
Comment from Hotel Management
05-Aug-2014 by Le Service Client, Hotel Management
Dear Mikefar, Thank you for having taken the time to share your experience during your recent stay at the Novotel Paris Est. We are truly sorry that our services did not meet your expectations and sincerely apologize for the lack of attention and service quality you encountered during your stay. Please be assured that we took notes of your several comments related to the service and that we will take appropriate measures to prevent future occurrences. Your recent experience was certainly not a true reflection the high standards for which our hotels are known. Thank you for taking the time to contact us as guest feedback is invaluable to our efforts to continually improve the quality of our service and to meet our guest's expectations. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
4 out of 5
Recommended
for Business Travellers
by A verified traveller

Quick Break

Posted 30-Jun-2014
Nice hotel - end of the metro line but good links - clean reception area and restaurant not to expensive.
Comment from Hotel Management
18-Jul-2014 by Le Service Client, Hotel Management
Dear Anonymous, Thank you so much for taking the time to share your impressions with other travellers. We are pleased to know that you enjoyed your overall experience at our hotel. Your feedback means a lot to us as your satisfaction is our priority. We already look forward to welcome you back at our hotel. Best regards,
2 out of 5
by Faze from Birmingham

Horrible wint be staying again!!

Posted 28-May-2014
Do not stay here the 1st room i was in the shower drain and sink drain was blocked and ac didnt work and then the second room had the same problems apart from the sink been blocked and the toilet was in a completely different room! The temperature at night was unbearable and the staff couldnt give me another room bcuz they were fully booked but they never offered any sort of compensation they wernt even willing to upgrade my room free of charge they wanted 60 euro's a night extra, this hotel is no where near 4 stars i think it needs re reviewing!! I would not recommend this hotel to any body! Stay clear
Comment from Hotel Management
18-Jul-2014 by Le Service Client, Hotel Management
Dear Faze, Thank you for taking the time to tell us about your experience at the Novotel Paris Est. I am truly sorry that our services did not meet your expectations and sincerely apologize for the lack of attention and service quality you encountered during your stay. Please be assured that the staff of the hotel’s reception department has been advised of your comments. They have been reminded that maintaining a high standard of hospitality and service is an essential part of their daily work. Every measure has been taken to ensure that all our guests are greeted with courtesy and professionalism. Your patronage to our hotel is extremely important. I sincerely wish to have the opportunity to welcome you back and provide you with a totally new experience. Sincerely,
5 out of 5
Recommended
for Everyone
by emma from glasgow, scotland

Perfect hotel for our family!

Posted 27-May-2014
Clean modern hotel. Friendly helpful staff - speak excellent English. Right next to gellalini metro station, restaurants, auchan shopping centre and basically everything you need. Highly recommend this hotel. 50 mins from disney land, 15 mins from Paris City centre on metro/rer. Would love to go back
Comment from Hotel Management
18-Jul-2014 by Le Service Client, Hotel Management
Dear Emma, Thank you very much for your comment on the Novotel Paris Est. We are delighted to read that you enjoyed your stay with us and your satisfaction is exactly what we are searching for! Therefore your compliments are a great reward for all our staff. We are hoping to welcome you back soon. Best Regards,
3 out of 5
Recommended
for Everyone
by enid

Posted 25-May-2014
Close to metro and easy access to city. Too many tourists and too noisy
Comment from Hotel Management
18-Jul-2014 by Le Service Client, Hotel Management
Dear Enid, First of all, I would like to thank you for taking the time to share your experience with us. We are happy to known that you enjoyed the location of our hotel and are truly sorry to read about the inconvenience caused during your stay because of the noise. Please accept our sincerest apologies for any inconveniences this may have caused. We look forward to welcome you again for your next stays. Sincerely,