Ratings based on 178 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
81% of guests recommend
3.7 Room cleanliness
3.4 Service & staff
3.5 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Business Travellers
by A verified traveller

Quick Break

Posted 30-Jun-2014
Nice hotel - end of the metro line but good links - clean reception area and restaurant not to expensive.
Comment from Hotel Management
18-Jul-2014 by Le Service Client, Hotel Management
Dear Anonymous, Thank you so much for taking the time to share your impressions with other travellers. We are pleased to know that you enjoyed your overall experience at our hotel. Your feedback means a lot to us as your satisfaction is our priority. We already look forward to welcome you back at our hotel. Best regards,
2 out of 5
by Faze from Birmingham

Horrible wint be staying again!!

Posted 28-May-2014
Do not stay here the 1st room i was in the shower drain and sink drain was blocked and ac didnt work and then the second room had the same problems apart from the sink been blocked and the toilet was in a completely different room! The temperature at night was unbearable and the staff couldnt give me another room bcuz they were fully booked but they never offered any sort of compensation they wernt even willing to upgrade my room free of charge they wanted 60 euro's a night extra, this hotel is no where near 4 stars i think it needs re reviewing!! I would not recommend this hotel to any body! Stay clear
Comment from Hotel Management
18-Jul-2014 by Le Service Client, Hotel Management
Dear Faze, Thank you for taking the time to tell us about your experience at the Novotel Paris Est. I am truly sorry that our services did not meet your expectations and sincerely apologize for the lack of attention and service quality you encountered during your stay. Please be assured that the staff of the hotel’s reception department has been advised of your comments. They have been reminded that maintaining a high standard of hospitality and service is an essential part of their daily work. Every measure has been taken to ensure that all our guests are greeted with courtesy and professionalism. Your patronage to our hotel is extremely important. I sincerely wish to have the opportunity to welcome you back and provide you with a totally new experience. Sincerely,
5 out of 5
Recommended
for Everyone
by emma from glasgow, scotland

Perfect hotel for our family!

Posted 27-May-2014
Clean modern hotel. Friendly helpful staff - speak excellent English. Right next to gellalini metro station, restaurants, auchan shopping centre and basically everything you need. Highly recommend this hotel. 50 mins from disney land, 15 mins from Paris City centre on metro/rer. Would love to go back
Comment from Hotel Management
18-Jul-2014 by Le Service Client, Hotel Management
Dear Emma, Thank you very much for your comment on the Novotel Paris Est. We are delighted to read that you enjoyed your stay with us and your satisfaction is exactly what we are searching for! Therefore your compliments are a great reward for all our staff. We are hoping to welcome you back soon. Best Regards,
3 out of 5
Recommended
for Everyone
by enid

Posted 25-May-2014
Close to metro and easy access to city. Too many tourists and too noisy
Comment from Hotel Management
18-Jul-2014 by Le Service Client, Hotel Management
Dear Enid, First of all, I would like to thank you for taking the time to share your experience with us. We are happy to known that you enjoyed the location of our hotel and are truly sorry to read about the inconvenience caused during your stay because of the noise. Please accept our sincerest apologies for any inconveniences this may have caused. We look forward to welcome you again for your next stays. Sincerely,
3 out of 5
Recommended
for Everyone
by A verified traveller

Nice Hotel overall.

Posted 12-May-2014
Pros: location
Cons: rooms, cleanliness
Rooms were a bit warm and windows are not openable but I would recommend the hotel to friends as overall the experience was good. location is really good as metro line 3 station is very close and some halal resuturants are also very close.
Comment from Hotel Management
19-Jul-2014 by Le Service Client, Hotel Management
Dear Guest, We would like to thank you for choosing to stay at Novotel Paris Est for your stay and we truly appreciate your comments on Expedia. We are delighted that your impressions were very positive, especially regarding our team, and hope that should you have the occasion to return to Paris that you would consider staying at Novotel Paris Est again. Yours sincerely,
4 out of 5
Recommended
for Everyone
by A verified traveller

Wonderful Location

Posted 27-Apr-2014
Was close to the Metro system with other quick conveniences within walking distance.
4 out of 5
Recommended
for Everyone
by Laura from Yorkshire, UK

Great hotel very near the metro station

Posted 26-Apr-2014
Pros: Close to metro, comfortable room, helpful staff.
Location: The hotel is close to the metro. There is a shopping centre with a supermarket close by and some restaurants.
We really enjoyed our stay at this hotel. Staff were friendly and helpful. Lobby is great with lots of facilities and areas to relax. Room was very comfortable, clean and a good size. The hotel is located very near (about 5 mins walk) to the metro station and across the road from a bus stop. I'd definitely stay here again.
2 out of 5
Recommended
for Everyone
by Charlie from Minneapolis

The staff was really off this time.

Posted 25-Apr-2014
Pros: I still very much like the location - this is a real working neighborhood. There is a huge park 250 yards away for running.
Cons: The carpets are filthy - and I am not exaggerating. The towels are the quality of dish towels in the US.
Location: There is a massive shopping center right next door for buying food. The village center of Bagnolet is only 300 yards away and has great little restaur
I have stayed at this hotel before and liked it. This time the experience was marred by a Front Desk Manager who tried to get me to upgrade my room at 20 Euros a night (I would have gotten an Espresso maker for the 20 Euros). If I did not upgrade I would not get into a room for three hours. I came back 45 minutes later and a different staff member said it was not a problem and immediately put me in a room. I missed a wake up call later that afternoon because the telephone ringer did not work and then missed a very important telephone call for the same reason. After two days this was still not fixed.
4 out of 5
Recommended
for Everyone
by Elena from New York

Great hotel

Posted 22-Apr-2014
Pros: I liked the location and the main lobby.
Cons: The carpeting throughout the hotel was visibly old.
Location: Location is great, and there are multiple ways to get to the City, of course the fastest one is the subway. The trains run really well and on time.
I liked the hotel's location, it is close to the airport (20' by cab and one hour by public transportation) and to the city. The subway station is located conveniently one block from the hotel, and within 20 minutes by subway you are in the middle of the action in the city. The room was spacious enough, and the view was great. At night the top portion of the Eiffel Tower was visible from our room. The staff was friendly and prompt in offering their support. Overall a nice stay and a great hotel.
Comment from Hotel Management
21-Jul-2014 by Le Service Client, Hotel Management
Dear Elena, We would like to thank you for having taken the time to give us your remarks regarding your stay at the Novotel Paris Est. We are pleased to hear that you have enjoyed your stay with us, please be assured that your kind comments will be share with all our departments. Your comments are most valuable for us as our main objective is your well-being and entire satisfaction. We look forward to having the pleasure of welcoming you soon again and remain, Sincerely,
3 out of 5
Recommended
for Everyone
by Sisca from USA, CT

Convenient location

Posted 20-Apr-2014
Pros: It is close to the subway, free bottled water as well as a small mini fridge, hot water pot with instant coffee and comfortable room. Free internet.
Cons: Lobby furniture. They should clean the hallways more often, in the morning pieces of tissue etc. were all over the hallway from cleaning out the rooms
Location: Large shopping mall, not much in the immediate area, but near the subway and bus line.
This hotel is at the very end of the subway line, conveniently located close to the line and a large indoor shopping center with a grocery store. It is not in the best area, but we did not feel unsafe when we were there. The were 4 public computers and internet access. A small fitness center and steam room. The room was large by European standards, clean and comfortable. It is a very contemporary design. The lobby was spacious but the lobby furniture was spare, so low to the ground that you could barely get out of it. As well as being dirty and one piece even had a hole in it. Very out of place with the rest of the hotel.
Comment from Hotel Management
21-Jul-2014 by Le Service Client, Hotel Management
Dear Sisca Thank you for taking the time to share your comments about your stay with us. We were delighted to read you enjoyed our services, the location close to the metro and the shopping center. We are sorry to read that you met some inconveniences during your stay. Please accept our sincerest apologies for any annoyance this may have caused. We hope you will give us a renewed opportunity to welcome you at the Novotel Paris Est. Best Regards,