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Reviews of Mercure Paris Bastille Marais

4 out of 5
Mercure Paris Bastille Marais
53 Rue Richard Lenoir, Paris, Paris

Reviews

8.4

Very good

Rating 10 - Excellent. 354 out of 948 reviews" "
Rating 8 - Good. 448 out of 948 reviews" "
Rating 6 - Okay. 109 out of 948 reviews" "
Rating 4 - Poor. 26 out of 948 reviews" "
Rating 2 - Terrible. 11 out of 948 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location directly next to Voltaire metro stop and a short walk to Bastille. Nice location, residential area with less tourists and better restaurants. Reasonable price for Paris with good sized room. Would stay there again.
Stayed 3 nights in Nov 2023
Response from Lili on 21 Nov 2023
Dear, We are glad you felt you were at the right place for your parisian stay, and delighted that the team brought you satisfaction.We remain at your disposal and hope you will soon be our guests again,Kind regardsLili Mornet VekuaResponsable d'hébergementH7847@accor.com

8/10 Good

KATHRYN

Liked: Staff & service, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Isabella

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for 3 nights at the start of August 2023, room on the 4th floor, very comfy beds and pillows, very clean, fridge and our air con worked well. A good modern safe, bathroom was clean, modern and a powerful shower head. Nuxe toiletries. We didn't have breakfast here, the metro station Voltaire is right outside of the hotel, I think it's in a good location, very friendly hotel staff, nice receptionists. For 3 nights we paid €17 city tax for 2 people. The room isn't even that small! The 'double' bed was 2 singles pushed together, however this didn't bother us. I would definitely stay here next time we come to Paris!!!
Stayed 3 nights in Aug 2023
Response from Lili on 27 Sept 2023
Dear Isabella,Thank you very much for taking time to comment your stay in our hotel. I’m glad to read that you enjoyed your stay in Paris, and our location.We hope to see you another time in our hotel,Best regards,Lili Mornet VekuaResponsable d'hébergementH7847@accor.com

10/10 Excellent

Maryana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was a bit aloof, not all. The room was great, amazing views, updated bathroom, nice amenities. The breakfast was fabulous. There's a metro stop outside the front door.
Stayed 4 nights in Jul 2023
Response from Lili on 27 Sept 2023
Dear Maryana,Thank you very much for this incredible review, it is very nice to read that you liked our host. We will share your feedback on the rooms and the breakfast buffet with our team and we hope to see you again.Best regardsLili Mornet VekuaResponsable d'hébergementH7847@accor.com

8/10 Good

Ric

Liked: Cleanliness, property conditions & facilities, room comfort
Typical small but clean property.
Small. Reasonably good value though. Accor standards and cleanliness were good.
Stayed 1 night in Jul 2023

6/10 Okay

Sergio nicolas

Details
I think the small problems should be worked out as possible. I had not an adaptator to connect my cellphone and I had to buy one while in many hotels they provide it. And I don't know if it was cause I payed for economic room but there were no amenities
Stayed 6 nights in May 2023

10/10 Excellent

Marilyn P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Marilyn P

Stayed 1 night in May 2023

10/10 Excellent

Marilyn P

Stayed 1 night in Apr 2023

8/10 Good

PANIK

Stayed 1 night in Apr 2023

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 3 nights in Sep 2022
Response from GM on 27 Oct 2022
Dear Guest, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Bastille Marais. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mickael VEVRES Manager

10/10 Excellent

Marilyn P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well located, friendly staff.
It is always a pleasure to stay at the Mercure Bastille. It is very well located (close to restaurants, stores, subway stations). The rooms are comfortable. Most importantly, the hotel staff is very helpful and friendly.
Stayed 3 nights in Aug 2022

10/10 Excellent

Rene

Travelled with family
Liked: Cleanliness, staff & service
We had 7 rooms in the fully booked hotel on the Easter weekend. Nevertheless, room service, reception and breakfast were impeccable. We had multiple exchanges with differently people. They all had one thing in common: they were all motivated and friendly as well as available and aeffective! Thank you
Stayed 2 nights in Apr 2022

10/10 Excellent

Marilyn P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location, very helpful staff
The hotel is very well located - close to subway stations, restaurants, cafés , shops . The hotel rooms are a good size ( for Paris) and comfortable. More importantly the staff is very kind and helpful.
Stayed 3 nights in Oct 2021

10/10 Excellent

Brandon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay in 11th Paris
Mercure was wonderful, they provided umbrellas to utilize on a rainy day and the complimentary drinks in the mini fridge that go refilled nearly every day was a great touch. We got a privileged room which was very large and nice. The water pressure in the showers was also very nice for showering.
Stayed 5 nights in Sep 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
It was a rather short stay but the room was clean and neat. The hotel is situated in the 11th arrondisement in Paris, close to the Bastille and other attractions. The metro stations are close as well. Overall a very pleasant stay! Would recommend!
Stayed 1 night in Jul 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel
I only stayed one night but the room was clean and neat. The hotel is situated in the 11th arrondisement in Paris, close to the Bastille and other attractions. The metro stations are close as well. Overall a very pleasant stay! Would recommend!
Stayed 1 night in Jul 2020

8/10 Good

Yasmine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Very poor service - Tv Not working into arrival - management said they would repair- however did not happen- mentioned to check staff however not interested- I’m very disappointed
Stayed 2 nights in Feb 2020

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas break
Good clean hotel. Plenty of choice at breakfast. Room cleaned every day. Hotel in good location for transport links and nice bars and restaurants close by.
Stayed 3 nights in Dec 2019
Response from Laura on 31 Dec 2019
Thank you very much for your feedback! Happy New Year!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Dec 2019

10/10 Excellent

Ximena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, comfortable and well located.
Stayed 2 nights in Dec 2019

10/10 Excellent

Harry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near transportation and within walking distance of many local restaurants.
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel I’ve been in in Paris
Literally no complaints
Stayed 2 nights in Nov 2019

8/10 Good

Isobel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was very clean. Service great and comfortable, however we had problems with hot water.
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The room was a bit too small; sldo breakfast room slightly cramped
Stayed 1 night in Nov 2019

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

10/10 Excellent

MajdFakhry, Lebanon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Cozy Hotel ! Lighting just the way i like it The Breakfast Lady is the most Fluffy and Service Oriented lady i’ve ever met at an Hotel ! Food is warm and So good ! Hotel room space is just enough for a short stay I was surprised about its surroundings , very optimized and cool ! Would repeat it whenever i visit Paris and it’s surroundings Also note that the check-in and Check-out took exactly 2 minutes ;) All well studied and reduced for an overall smooth stay
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was clean, updated and well staffed. The space was smaller than I am used to in the US but I am learning. The property was close to laundry, food, and public transportation. The breakfast was included and it was a very nice mix of fruit, yogurt, pancakes, oatmeal, muffins, juice and hot beverages. I would like to stay here again.
Stayed 2 nights in Oct 2019

4/10 Poor

Verified traveller

Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and tidy property. All the staff spoke English and were very helpful. In particular the young lady at the front desk Lea was exceptional!
Stayed 2 nights in Sep 2019

8/10 Good

Suzana

Stayed 3 nights in Sep 2019

10/10 Excellent

Acacio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The staff is really great. And the hotel is clean.
Stayed 3 nights in Aug 2019

8/10 Good

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very Clean and beds very comfortable. Could have had more tea in the bedrooms and more milk. Also a feesh bottle of water waxh day would have been nice, not just on arrival
Stayed 3 nights in Jul 2019

8/10 Good

Joelma

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Good
very good area, plenty of good restaurants , but rooms are very small for two people. the Wifi was not very good in the room.
Stayed 4 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very smartly dressed and helpful. Everything was very clean. The hotel has been recently refurbished. Though there wasn't a lot of choice, the breakfast buffet was a nice selection of savoury and sweet items. The nearest Metro station (Voltaire) was only a few yards from the entrance.
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Really nice and clean. I would have to say the rooms are small but all the rooms in Europe are pretty small. And they did not have an iron. It was hard to press my cloths. Other than that it was a cute room with good service.
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place! Close to Metro. Nice surroundings with lovely restaurants nearby would come again
Stayed 2 nights in Jun 2019

6/10 Okay

Diego

Liked: Cleanliness, property conditions & facilities, room comfort
Decent hotel, not worth it's price
Staff gave us a room that was already booked and had someone else sleeping inside when we tried to check in. There's really not much else to say. Room was comfortable and nice, otherwise.
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019

10/10 Excellent

VSoJo, London

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and proximity to Metro and ability to get around Paris
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price paid it fitted expectations however toilet paper was of poor quality.
Stayed 6 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2019